Iberostar Heritage Grand Mencey
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Iberostar Heritage Grand Mencey

Dr. José Naveiras, 38, Santa Cruz De Tenerife, Tenerife, Spain, 38004
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    Lobby Iberostar Heritage Grand Mencey
    Swimming pool [outdoor] Iberostar Heritage Grand Mencey
    Swimming pool [outdoor] Iberostar Heritage Grand Mencey
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    Swimming pool [outdoor] Iberostar Heritage Grand Mencey

    Iberostar Heritage Grand Mencey Reviews

    9.0
    Exceptional
    /10
    (39 reviews)See what guests said
    8.4
    Excellent

    "We really enjoyed our stay."

    Sarah

    -

    November 10, 2017

    9.3
    Exceptional cleanliness
    Recommended by 100% of guests

    Things you’ll love about Iberostar Heritage Grand Mencey

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Currency exchange

    • Sauna

    Exceptional
    Location
    9.1
    See map
    Exceptional location
    Popular
    Nearby
  • Masca Walk2.43 km
  • Las Montanas De Anaga9.87 km
  • Costa Martianez29.07 km
  • Loro Parque31.32 km
  • Teide National Park43.35 km
  • Volcan El Teide44.24 km
  • ARTlandya DollMuseum44.68 km
  • Masca Valley60.57 km
  • El Duque Beach64.25 km
  • Siam Park64.38 km
  • This property is in high demand!

    Last booked 9 hours ago

    Value for money8.8
    Distance to city center0 km
    Location rating9.1
    Nearest airportTenerife-North Airport (TFN)
    Distance to airport9.2 km

    Rooms available at Iberostar Heritage Grand Mencey

    8.0
    Very good
    Room comfort & quality
    Deluxe Garden View
    Deluxe Garden View
    ...
    • Room size: 31 m²/334 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Superior Garden View
    Superior Garden View
    ...
    • Room size: 34 m²/366 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 60 m²/646 ft²
    • Balcony/terrace
    • 1 king bed or 1 queen bed
    Enter dates to see prices
    Single Deluxe Garden View
    Single Deluxe Garden View
    ...
    • Room size: 31 m²/334 ft²
    • Garden view
    • 1 queen bed or 1 king bed
    Enter dates to see prices
    City View
    City View
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Double City View
    Double City View
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Garden room 2 Adults, 1 Child
    Superior Garden room 2 Adults, 1 Child
    ...
    • Room size: 34 m²/366 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
    Deluxe Garden View (3 Adults)
    Deluxe Garden View (3 Adults)
    ...
    • Room size: 31 m²/334 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Single City View
    Single City View
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    City View Double
    City View Double
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Have a question for Iberostar Heritage Grand Mencey?

    What people love about Iberostar Heritage Grand Mencey

    • 10.0
      Exceptional

      "Wondering historic building with 5 star accommodation."

      Sarndra

      |

      November 5, 2016

    • 8.8
      Excellent
      Spaciousness

      "Rooms are big and reasonably nice."

      Shlomo

      |

      November 18, 2016

    • 8.8
      Excellent
      Staff 

      "Services are nice, and staff was great and welcoming."

      Yvette

      |

      March 1, 2017

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    More about Iberostar Heritage Grand Mencey

    More about Iberostar Heritage Grand Mencey

    8.8
    Excellent

    "This hotel is lovely and luxury is notable."

    Yvette

    |

    March 1, 2017

    Read more reviews

    An overview

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    What they offer

    9.6
    Exceptional

    "Had two interconnected double rooms which was perfect for us..."

    Lisha

    |

    December 27, 2016

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Iberostar Heritage Grand Mencey from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (39)Booking.com Reviews (1956)
    9.0
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities9.2
    Location9.1
    Room comfort and quality8.0
    Service9.1
    Value for money8.8
    All languages
    All guests (39)
    All room types
    Showing 20 verified guest comments
    8.4
    Excellent
    Sarah from United States
    Couple
    Interconnecting Room (4 Adults)
    Stayed 1 night in November 2017

    Beautiful hotel by lovely park”

    We really enjoyed our stay. There was only one minor issue - we had to wait 40 minutes after their stated check-in time because our room wasn't ready. Also, although the double city view was very nice I probably in hindsight wouldn't spend the extra money for it. Their courtyard was just as beautiful.

    Reviewed November 10, 2017
    6.0
    Yasmin from Macau
    Business traveler
    Single City View
    Stayed 12 nights in October 2017

    Location not good for tourist”

    The room is ok, staff is ok but not very helpful. but the hotel is Not close to the attractions.

    Reviewed November 01, 2017
    8.8
    Excellent
    Yvette from Netherlands
    Business traveler
    Superior Garden View
    Stayed 1 night in February 2017

    Lovely hotel”

    This hotel is lovely and luxury is notable. the location is a bit out of the center, and the price was a bit high. Services are nice, and staff was great and welcoming. The hotel is OK for business, but more of a leisure hotel.

    Reviewed March 01, 2017
    8.4
    Excellent
    Alice from United Kingdom
    Solo traveler
    City View
    Stayed 2 nights in December 2016

    Good choice in Santa Cruz”

    Very nice colonial style hotel

    Reviewed January 07, 2017
    9.6
    Exceptional
    Lisha from United Kingdom
    Family with teens
    Interconnecting Room (4 Adults)
    Stayed 5 nights in December 2016

    Really lovely”

    Had two interconnected double rooms which was perfect for us as a family of four with children aged 18 and 21.

    Reviewed December 27, 2016
    8.8
    Excellent
    Shlomo from Israel
    Solo traveler
    Stayed 3 nights in November 2016

    Great hotel, but some things need to be improved”

    Will start with the things that need to be improved : Ordered a Greek yogurt from the room-service menu. It was a very nice bombastic description... And to my big surprise, a half a Euro plastic yogurt from the supermarket came. And the price was 8.50 Euros !! Sent it back to where it came for, refused to accept it !!! When I called the room-service to order food, was told NO ENGLISH... give me a brake, this is a 5 stars hotel. No English ??.... Concierge is only from 9:00 - 16:00 that is too short, for a 5 star hotel !!! If you are very allergic to cats, you my want to consider if you want to stay here. The premises of the hotel, especially the restaurant is very busy with cats. They roam the breakfast restaurant freely and they even gets food in the restaurant plates, from the staff. Now to the good things : The hotel is so beautiful. Rooms are big and reasonably nice. Beautiful gardens and pool and good food in the restaurants. Staff is very friendly, at least most of them. Great location !!

    Reviewed November 18, 2016
    10.0
    Exceptional
    Sarndra from New Zealand
    Family with teens
    Deluxe Garden View
    Stayed 5 nights in October 2016

    Fantastic location and service ”

    Wondering historic building with 5 star accommodation. Faultless service and great attention to detail.

    Reviewed November 05, 2016
    8.0
    Excellent
    SAEID from United Kingdom
    Family with young children
    Double City View
    Stayed 4 nights in May 2016

    Holiday ”

    00

    Reviewed May 31, 2016
    9.0
    Exceptional
    William from United Kingdom
    Business traveler
    Stayed 4 nights in December 2012

    enjoyed my stay here”

    perfect location in Santa Cruz

    Perfect location, great value for money, friendly staff, clean hotel

    Reviewed February 26, 2013
    10.0
    Exceptional
    Francisco from Spain
    Couple
    Deluxe Garden View
    Stayed 5 nights in October 2018

    HOTEL EXCELENTE Y PERSONAL FANTÁSTICO”

    Es un magnífico Hotel y de los que recomendaría sin dudar, el personal fantástico y el desayuno muy bueno y diverso.

    Reviewed October 29, 2018
    10.0
    Exceptional
    Raul from Spain
    Family with young children
    Stayed 3 nights in August 2016

    Gran hotel”

    Hotel emblemático de S/C con una buena remodelación, con muy buenos servicios, magnífica ubicación y agradables espacios en el hotel (jardines, piscina, bar,...).

    Reviewed August 28, 2016
    8.4
    Excellent
    JONAY from Spain
    Couple
    Stayed 1 night in August 2016

    Desayuno”

    el desayuno estaba bien pero con lo que cobran por el hotel y el desayuno me pareció caro, con respecto a otros hoteles en lo que he estado, pero el hotel en si y el personal estupendo, gracias.

    Reviewed August 18, 2016
    8.0
    Excellent
    cristina from Spain
    Solo traveler
    Stayed 1 night in July 2012

    hotel con historia en el centro de la ciudad”

    muy centrico, bonitos jardines, zona tranquila

    de los hoteles mejor ubicados de la ciudad, bonitos jardines, estancia muy tranquila y personal amable

    Reviewed July 10, 2013
    9.0
    Exceptional
    Elena from Romania
    Business traveler
    Stayed 2 nights in October 2012

    El estilo de decoración, minimalista y moderno, pe”

    La ubicación es ideal.

    me ha encantado desde el primer minuto que lo hemos pisado. su arquitectura, su merecida remodelación manteniendo los matices canarios. el check-in en 3 minutos, las fotografías en blanco y negro imágenes de la isla, el silencio de los pasillos,la amabilidad del personal, la cama excelente para el descanso. piscina tb excelente.

    Reviewed November 16, 2012
    9.7
    Exceptional
    cristina from Spain
    Couple
    Stayed 1 night in July 2012

    perfecta ubicacion y tranquilidad”

    ubicacion, servicio, tranquilidad, relax

    perfecta ubicacion, recientemente renovado, tranquilo, zonas comunes (jardines, patio, piscina...) preciosos, desayuno copioso, sin duda repetire en mis proximas visitas a santa cruz

    Reviewed July 19, 2012
    9.7
    Exceptional
    elvira from Spain
    Business traveler
    Stayed 4 nights in May 2012

    Hotel encantador y servicio cordial"”

    el enclave, el servicio y ya lo conociamos

    es un hotel con un enclave dentro de santa cruz muy bueno, y aunque la nueva decoración (muy minimalista)ha hecho que pierda un poco el encanto, también se puede decir que ha mejorado mucho con las nuevas instalaciones de gimnasio y spa, El servicio sigue siendo lo mismo de amable, y me ha alegrado ver muchas caras de antes , y más ahora que tenemos tanta crisis.

    Reviewed May 15, 2012
    7.6
    Very good
    KEN from Japan
    Couple
    Double City View
    Stayed 2 nights in April 2016

    冷蔵庫無し・シャワーだけの部屋だが朝食は素晴らしい”

    深夜の到着でそのまま寝てしまったが、朝シャワー時と冷蔵庫無しに気がつく。まあ2泊だけだったので格別不便も無く過ごせた。ホテルのインテリアはシンプルで好ましい。斜面に玄関が有り、車寄せから荷物が大きいとやや大変。朝食は素晴らしいもので長期滞在にも向くと思うが、予約時に部屋の条件を確認する必要があると思われる。

    Reviewed May 08, 2016
    10.0
    Exceptional
    JI from South Korea
    Couple
    Double City View
    Stayed 2 nights in January 2019

    좋아요깨끗하고”

    호텔이 밖에선 작아보이나 정원 수영장 등 잘 되어있어요. 자라를 키우던데 귀여워요

    Reviewed January 28, 2019
    9.2
    Exceptional
    moon from South Korea
    Couple
    Double City View
    Stayed 3 nights in November 2018

    굿”

    샌딩이나 픽업서비스는 없어요 택시를 이용해야해요 이 근처는 렌트를 하지않으면 여행하기가 어려운 곳이라서 저희는 렌트해서 불편함은 없었어요 다만 궁금한것들을 아고다 앱을 통해 묻고 대답이 없어서 고객센터에서 물어봐서 이메일로 궁금한걸 물어봤으나 피드백이 없었어요 정보가 많이 없는 동네라 그게 좀 어려웠어요 사용이 가능한 이메일을 호텔에서 만들어야할 것같아요 직원들도 친절하고 요청하면 바로 되어서 좋았어요 다시간다면 머물고싶네요^^아 그리고 주차공간은 협소해요 참고하세요

    Reviewed November 12, 2018
    8.0
    Excellent
    Sergey from Russia
    Couple
    Stayed 4 nights in April 2013

    Превосходный выбор в столице остова”

    интерьер отеля, бассейн, мини-зоопарк с черепахами

    отель хороший, внутренний двор, завтрак, бассейн, фитнес, милые черепашки. Стандартный номер маловат и темный за счет ставен-окон, быстрый интернет в номерах. Нет нареканий

    Reviewed May 01, 2013
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    Iberostar Heritage Grand Mencey
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    • Exceptional location
    • Masca Walk