Ibis Hotel Singapore Novena
Ibis Hotel Singapore Novena
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8.4
Excellent

"Location n amenities around great."

KAR K.

|

April 28, 2018

Family Room Ibis Hotel Singapore Novena
Family Room
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Lobby Ibis Hotel Singapore Novena
Lobby
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Lobby Ibis Hotel Singapore Novena
Lobby
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Interior view Ibis Hotel Singapore Novena
Interior view
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See map Ibis Hotel Singapore Novena
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Very good
Location
7.2
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What guests are saying:
Good job and well done, see you soon.
Louis from Malaysia
Couple
I WAS PUT ON A FLOOR WHERE I ENJOYED PEACE N QUIET
Theresa from Australia
Solo traveler
Superb, helpful and friendly staff, clean big room, good location for food and shopping. Fantastic design of the hotel room and good breakfast serving. Definitely will come back and stay with the hotel again. Surrounded by all famous street foods and near to subway.
TEIK from Malaysia
Couple
Perfect
NGUYEN from Vietnam
Business traveler
Claimed to have bus shuttle to novena MRT station from 9am but only provided at 1 pm. A bit dissappoinment there. But i love walking, plus the bus is nearer. So, not a big issue, so far. Overall, it's a good place to stay. Away from crowded places.
NAJIHAH from Malaysia
Couple
This was our second stay at Ibis Novena. It remains a clean and comfortable hotel in a great location with easy access to shopping and the MRT mass transit system. Rooms are small but efficiently organized. Staff is courteous and most helpful.
Robert from United States
Couple
Hotel is very good in every regard. Be early for breakfast and avoid the scramble.
Richard from Australia
Business traveler
Got upgrade room , thank you
lusiana from Indonesia
Couple

Ibis Hotel Singapore Novena

Very good location
- 800 meters from city center
- What's nearby?
Very good
From 2006 reviewsSee what guests said
7.4
/
10
Excellent cleanliness
8.0
Recommended by 85% of guests
Value for money7.3
Distance to city center7.0 km
Location rating7.2
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport16.5 km
  • 660 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
7.6
Very good
Room comfort & quality
7 travelers are looking at this property right nowBook now before it's too late!
Standard Queen Room
Standard Queen Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
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Standard Room 3 Single Beds
Standard Room 3 Single Beds
...
  • Room size: 18 m²/194 ft²
  • City view
  • 3 single beds
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Standard Queen Room - Extra Benefits Included
Standard Queen Room - Extra Benefits Included
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
Standard Twin Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family Room
Family Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 single bed and 1 queen be...
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Standard Twin Room - Extra Benefits Included
Standard Twin Room - Extra Benefits Included
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Room
Premier Room
...
  • Shower
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Standard Triple
Standard Triple
...
  • Shower
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Double Room Queen Bed
Double Room Queen Bed
...
  • Shower
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Double
Double
...
  • Shower
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Have a question for Ibis Hotel Singapore Novena?

What people love about the property

  • 8.0
    Very good

    "Nice and quiet"

    Stanley

    |

    July 7, 2016

  • 8.0
    Very good

    "Nice CLEAN HOTEL, GOOD PRICE"

    Charles

    |

    November 12, 2016

  • 8.0
    Very good

    "Overall nice stay, very convenient and good location."

    PURNAMA

    |

    November 10, 2017

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More about Ibis Hotel Singapore Novena

More about Ibis Hotel Singapore Novena

8.0
Very good

"Room is great."

Tan

|

January 21, 2018

An overview

Ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary handy phone with unlimited mobile internet, local & international calls for selected countries, WIFI, international power sockets, parking. Oopen Pasta and Grill serves international buffet breakfast and chef’s delectable selection, hotel is a stone’s throw from heritage sites & authentic local food trails.

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Jack's Place Steak House & Restaurant
1.0 km American, Steakhouse
Spruce
1.6 km American, Bar, Italian
Hungry Heroes
1.7 km American, Bar, Grill
Asian cuisine
Asian cuisine
Oopen Pasta & Grill Singapore
30 m Asian, Healthy, International
Fish Head Steamboat Restaurant
90 m Asian, Chinese, Seafood
Whampoa Food Street Keng Fish Head Steamboat Eating House
90 m Asian, Chinese, Seafood
Chinese cuisine
Chinese cuisine
Crystal Jade Steamboat
140 m Chinese
Cafe De Hong Kong
250 m Chinese
2nd Kitchen
290 m Chinese

What they offer

7.6
Very good

"Nice and clean hotel ."

nuttawut

|

December 6, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2006)Booking.com Reviews (982)
7.4
/
10
Cleanliness8.0
Facilities6.9
Location7.2
Room comfort and quality7.6
Service7.6
Value for money7.3
Provided by verified guests of Agoda
All languages
All guests (2006)
All room types

Show reviews that mention 

Showing 1576 verified guest comments
12345
9.2
Exceptional
Laura
Group
Standard Twin Room
Stayed 4 nights in December 2018
Exceptional”
I had an amazing experience during the stay. The staff is friendly, room is very clean, facilities are good. Located in very strategic area, just few stations from orchard. Although you have to walk for 10-15 minutes to the novena mrt station, but dont worry cause the serve you with a complimentary shuttle service to the station
Reviewed December 28, 2018
8.8
Excellent
gek from Singapore
Solo traveler
Standard Queen Room
Stayed 1 night in January 2019
clean and comfort room”
clean and comfort room, breakfast is simple and good.
Reviewed January 11, 2019
7.2
Very good
premila from Malaysia
Business traveler
Standard Queen Room
Stayed 1 night in August 2018
Good for business traveler.”
Room are quite small for those with family
Reviewed January 11, 2019
8.0
Excellent
Khouw from Indonesia
Couple
Standard Twin Room
Stayed 3 nights in December 2018
Nice location & Value for Money Hotel”
Nice location & Value for Money Hotel... Near to Orchard Road & MRT station
Reviewed December 27, 2018
8.0
Excellent
Khouw from Indonesia
Couple
Standard Queen Room
Stayed 3 nights in December 2018
Nice location & Value for Money Hotel”
Nice location & Value for Money Hotel, quite near to MRT Station. Nice room, comfort bed.
Reviewed December 27, 2018
7.6
Very good
Darren from United Kingdom
Solo traveler
Standard Queen Room
Stayed 11 nights in November 2018
Very good”
The only negative was Staff chatting loudly between themselves in the hallways outside the rooms. Also communicating with each other with their Radio on full volume. Cannot really rest during the afternoon because of this.
Reviewed December 04, 2018
Dear Darren, Thank you for your kind rating and very valuable feedback. We would like to apologise that your rest wasn't a pleasant one. We have informed the team about this and we will look into how we can eliminate the noise from our staff. Warmest Regards, Michelle Ang Guest Experience
Responded December 11, 2018
Ibis Hotel Singapore Novena
4.8
chun from Hong Kong
Couple
Standard Queen Room
Stayed 4 nights in November 2018
Humid and hot room ”
Humid and hot room. ac controlled by them. 23 degree but they neglect about the humidity. We can’t sleep well every night. Noisy and can hear neighbour talking in the hallway clearly. And they don’t provide sealed bottle water instead they give u used glass bottle. This makes us feeling unsafe to drink. And u will need to ask them everyday at reception. They won’t replace it.
Reviewed November 21, 2018
Dear Chun, Firstly our apology for the AC problem, our main AC went down and we had to rely on our back up VRV system for several hours. The back up system is not as strong as it should be and this can impact on some rooms. It's compounded if a few of your neighboring rooms have their AC on warmer vs you (4-8 rooms in sections). This is a very rare issue as our AC system was upgraded a couple of years ago. We have since met the company that maintains and installed the system to express our concern how this could happen on a new system. They are monitoring closely and promise this was a rare compressor issue. Regarding the water it is safe to drink Singapore tap water. We use glass recycled bottles for our guest room water option to reduce our pollution. These bottles can be refilled at your room's tap or down in our Restaurant with our filtered water option. We are working with the Hotel owner to install filters on guests floor too. Sincerely, David Lane General Manager
Responded November 27, 2018
Ibis Hotel Singapore Novena
2.4
Chen from Malaysia
Family with young children
Standard Twin Room
Stayed 1 night in November 2018
No Facilities ”
Lobby is small, just 2 stools for u to sit. No Facilities. When booking there is breakfast icon after arrived, they told breakfast not included with unpolite sound. This is confusing. Other bad experience... Car park are slippery with water spot, I was felt down. Told hotel staff no action taken.
Reviewed November 16, 2018
Dear Chen, I must admit I was sad to read your disappointing stay with us. As I understand from my team, when you reported that you slipped in the water puddle they went to investigate. This puddle was due to recent heavy rainfall and the team dried it up directly after your feedback. Unfortunately the car park is not 100% enclosed and when we experience heavy tropical rain there will be naturally occurring puddles of water. I have checked your booking history and the special room rate you booked was room only. Again my apology, we thank you for your business and feedback and I trust I can clarify the pending breakfast matter. Sincerely, David Lane General Manager
Responded December 11, 2018
Ibis Hotel Singapore Novena
10.0
Exceptional
Jayesh from United States
Family with young children
Standard Queen Room
Stayed 4 nights in November 2018
A pleasant and clean place”
The hotel is about 10 mins walk to Novena MRT with Zhongshan mall right opposite to it where you can get different food and there is a big Bazaar type shop inside it. From Novena MRT you can cover almost all places of interest in Singapore ...Hotel is clean, well maintained with a nice buffet breakfast. The front desk as well as cleaning staff are very polite and nice. overall a perfect place to stay for short term...
Reviewed November 07, 2018
Dear Jayesh, Thank you kindly for the great review. We sincerely appreciate it. Wishing you a pleasant day. Sincerely, David Lane General Manager
Responded November 27, 2018
Ibis Hotel Singapore Novena
5.2
DUY from Vietnam
Family with teens
Standard Queen Room
Stayed 2 nights in November 2018
Uncomfortable”
Unfriendly staff, Claim the hill to MRT Station, bad location No slippers, No compliment mineral water available Noise Room window is opposite to another room, be careful when changing cloth Tiny bathroom, water can leak out hand washing area, dirty electric adaptor is not necessary because is equipped in all areas of room
Reviewed November 05, 2018
Dear DUY, Thank you very much for your kind rating and review! We are truly sorry that you did not have a good experience with us. As part of our eco-effort to reduce plastic waste, we no longer provide plastic water bottles. However, we do have eco-glass bottles that allows unlimited refill of still and sparkling water! In regards to the housekeeping issue, the team has been informed and we are working on it right now. Warmest Regards, Michelle Ang Guest Experience
Responded November 08, 2018
Ibis Hotel Singapore Novena
8.8
Excellent
Louis from Malaysia
Couple
Standard Queen Room
Stayed 1 night in January 2018
We want to send the compliment to Claire Hwang”
We want to send the compliment to hotel staff name Claire Hwang, she is very helpful and friendly, during the stay, my toe got cuts by the bathroom glass door, and she brought the disinfectant alcohol and plaster very quick to us, the plaster maybe not enough, then she brought another water resistance plaster at after and attached with a get well card, we felt so warm and so comfort, thank you very much! This is my 2nd time stay in Ibis Hotel Novena, my 1st time overall review score to Ibis hotel Novena was average, but this time my overall review score to Ibis Hotel Novena is Good and Excellent, I have to say they deserve it. Also, I noticed that the hotel general manager Jessica Uekermann, she read and reply to my review, she really concern and replied with the useful advice, thank you very much! Among all the hotels that we ever stay, Ibis Hotel Novena are the first hotel that do reply to the review, take concern and understand to their guest. Good job and well done, see you soon.
Reviewed February 07, 2018
Dear Louis, Thank you very much for taking time to review and give your good comments to us! We have sent your warm message to Claire! We certainly and definitely look forward to welcoming you again into our hotel! We are so happy that your enjoyed your stay with us this time round! Warmest Regards, Jessica Uekermann General Manager
Responded March 02, 2018
Ibis Hotel Singapore Novena
7.6
Very good
Robert
Group
Standard Room 3 Single Beds
Stayed 4 nights in December 2018
Do not get the Mozio Shuttle Service. Do not make the mistake we did.”
Fair Warning. Do not avail the Mozio Shuttle Service that will take you to the Hotel. They are not Ibis Hotel's official shuttle service to the airport, because they don't have one. We specifically told Agoda to have Mozio pick us up at 4PM. Our arrival was 2PM at the airport, and suddenly the Mozio driver that will pick us up told us that his Superior told him to pick us up at 2PM. How can you even do that in such a short time?! We have to go through Plane Docking, Immigration, etc., and we can't do all that in 90 min. tops, which is exactly why we said 4PM. But the driver kept insisting they have a "90 min. waiting time" or else they'll leave you there. And we were already paid in advance! And we didn't get our money back despite complaints to Mozio. Honestly, the driver was nice. He still waited despite the 90 min. but we had to bargain an extra 30 SGD just to take us to the hotel. But still, do not take Mozio. Just get a normal taxi outside the airport, or take the MRT.
Reviewed January 04, 2019
6.4
Good
Benny from Indonesia
Couple
Standard Queen Room
Stayed 5 nights in December 2018
Short Visit”
Short vist meet small room and just so so facilities
Reviewed December 26, 2018
Dear Benny, Thank you very much for your kind rating and review. We are sorry to hear that your stay did not meet up to your expectations and we hope to welcome you back to have a better experience. Warmest Regards, Michelle Ang Guest Experience
Responded December 27, 2018
Ibis Hotel Singapore Novena
6.0
Andhini from Indonesia
Business traveler
Standard Queen Room
Stayed 1 night in July 2018
Above average”
booked for standard room, but due to the room was fully booked when the guest checked in, so the front officer gave the guest a smaller room with the bunk bed and placed in front of the parking lot. It is not comfortable, but after argued with the front officer, the guest able to get refund for room charges.
Reviewed September 24, 2018
Dear Andhini, Thank you for your feedback, our apology for the room. I hope with the refund you can trust this is not something that we maliciously chose to do. Wishing you a pleasant day. Sincerely, David Lane General Manager
Responded October 08, 2018
Ibis Hotel Singapore Novena
7.6
Very good
RAMON from Philippines
Business traveler
Standard Twin Room
Stayed 4 nights in August 2018
Tiring to walk from MRT to the Hotel”
The hotel itself is good, just the same in all Ibis Hotel around the world (I guess). They let us do an early check-in which I really appreciate. They knew we are tired from an early flight. The only downside is the distance from the MRT to the Hotel, though the distance isn't too far, however, the MRT is uphill so it must be really tiring to walk to and from. The shuttle won't come to pick you up at the MRT even they have schedules unless they have guests to drop off or you made an early arrangement. If you do not have a phone to call them and ask to pick you up then too bad. The room is clean and they are regularly cleaning the room and changing towels. I will definitely stay again if not due to the distance to MRT.
Reviewed September 20, 2018
Dear Ramon, Thank you for the feedback about your stay, positive and constructive. I was sad to read your comment about the MRT pick up as we do offer this service. It's available every alternate 15 minutes to the departure time. Though we ask you to make a booking, as the driver will not go there unless he knows he has someone to pick up. I will investigate further your feedback about our team not offering this service. Its an integral part of the shuttle service. Again thank you for your time with the review, the MRT information will help us ensure this doesn't occur to anyone else again. Yours Sincerely, David Lane General Manager
Responded September 25, 2018
Ibis Hotel Singapore Novena
8.0
Excellent
Liem from United States
Solo traveler
Standard Queen Room
Stayed 11 nights in August 2018
Very good”
The staff including the cleaning crew are excellent. The bathroom needs a bit attention especially where the shower is concerned. There were tiny flying bugs and the grouting between the tiles have mildews. Liked the way they use refillable bottles for water instead of plastic water bottles. A little inconvenient to some but worth the effort to save our environment.
Reviewed August 22, 2018
Dear Liem, Thank you very much for your kind rating and review! Well noted regarding the bathroom's cleanliness and the housekeeping team has already rectified this problem. We would also like to deeply appreciate your kind support in helping us reduce plastic waste and do a little part to the environment! Warmest Regards, Michelle Ang Guest Experience
Responded December 27, 2018
Ibis Hotel Singapore Novena
4.0
GOH from Singapore
Solo traveler
Standard Queen Room
Stayed 1 night in April 2018
Better deal elsewhere”
The room is not sound proof. You can even hear the people walking along corridor. The door slam shut easily so you will hear a lot of 'banging' sound til wee hours. Only plus point is the tiled floor instead of carpeted floor. Room is small compared to the other hotel nearby. Font desk is not professional as I was left standing for a good 5min while the 2 staff talked.
Reviewed July 28, 2018
Dear GOH, Thank you very much for your kind and valuable comments for us. We have taken note on the sound proofing concerns and the team is looking into it accordingly. We hope that we will have a chance to better serve you in the future. Warmest Regards, Yen Lui Operations Manager
Responded August 16, 2018
Ibis Hotel Singapore Novena
8.0
Excellent
Debbie from Australia
Family with teens
Family Room
Stayed 4 nights in December 2017
Cosy and a fantastic location”
Room is cosy but complete. It has a kettle, cups and tea and coffee. On the 10th floor, there is a self-service laundry which costs $6 for a load of wash and another $6 for a load to dry. It is conveniently located, close to Zhongshan mall which houses a little food court, NTUC Fairprice Finest supermarket, Toast Box (cafe), the burger bar etc, you are never far away from food because just a little further, on the opposite side of the road is Balestier Market Food Court and Boon Tong Kee Chicken Rice Shop. Novena MRT is 800m away by foot, in a shopping mall with plenty of shops, Cold Storage and a food court on the 4th floor. Ibis runs a shuttle to and fro the station but be sure to book a seat as it only runs when there are guests. You will also have to call the hotel to get the shuttle to fetch you back to the hotel. Take a photo of the timetable in the lobby. Enjoy!
Reviewed December 31, 2017
8.8
Excellent
YunYun from Singapore
Couple
Standard Queen Room
Stayed 5 nights in October 2017
Simple and comfortable @ Best!”
Rooms were not luxurious in space but decent for a couple with small baggages to move about- Certainly not cramped in! Clean rooms & shower, with all the basic amenities provided. WiFi was speedy and reliable with a complimentary mobile for travelers. Easy but limited parking spaces with use of a car-lift. Zhongshan mall is a min away with good choices for eating (Pistachio Mediterranean is worth a try!) and Novena Shopping & Train station is about 5 mins walk away with plenty more dining choices. Hire a bike via app and ride to Whampoa Market & Hawker Centre for good & cheap grub.
Reviewed October 30, 2017
8.0
Excellent
Natalia from Indonesia
Couple
Standard Twin Room
Stayed 1 night in October 2017
Convenience ”
My husband had appointments at Mount Elizabeth Novena. Ibis is very conveniently located to that. PLUS it had shuttle service to novena MRT station; which also takes you the malls; which is a big Plus point.
Reviewed October 27, 2017
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Ibis Hotel Singapore Novena
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  • Very good location
  • Orchard Road
  • Novena MRT Station is within 0.66 km