Ibis Melbourne Swanston Street
Ibis Melbourne Swanston Street
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"Friendly staff, clean room, good location."

Eng K.

May 10, 2018

Standard Queen Room - Bed Ibis Melbourne Swanston Street
Standard Queen Room - Bed
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Lobby Ibis Melbourne Swanston Street
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Interior view Ibis Melbourne Swanston Street
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Excellent
Location
8.2
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Ibis Melbourne Swanston Street

Excellent location
Stay in the heart of Melbourne - See what's nearby
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Very good
From 729 reviewsSee what guests said
7.8
Recommended by 90% of guests
Value for money7.8
Distance to city center0.5 Km
Location rating8.2
Nearest airportEssendon Airport (MEB)
Distance to airport10.8 km
Has restaurantYes
  • Heart of the city

  • Air conditioning

  • Daily housekeeping

  • Safety deposit boxes

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked 2 hours ago
Standard Queen Room
Standard Queen Room
...
  • City view
  • 14 m²/151 ft²
  • 1 queen bed
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Standard Twin Room
Standard Twin Room
...
  • 14 m²/151 ft²
  • Non-smoking
  • 2 single beds
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Standard
Standard
...
  • Shower
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Standard Room 2 Single Beds
Standard Room 2 Single Beds
...
  • Non-smoking
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Double Standard
Double Standard
...
  • Shower
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Standard
Standard
...
  • Shower and bathtub
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Double Single Use Standard
Double Single Use Standard
...
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    Single Standard
    Single Standard
    ...
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      DOUBLE SEA
      DOUBLE SEA
      ...
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        Quadruple Standard
        Quadruple Standard
        ...
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          More about Ibis Melbourne Swanston Street

          More about Ibis Melbourne Swanston Street

          "Good value for money, location and service."

          Reviewed January 5, 2018

          Cecilia from Australia

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          Couple

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          Australian cuisine
          Australian cuisine
          Queensberry Hotel
          60 m Australian, Bar, Pub
          The Lincoln Hotel
          150 m Australian, Bar, Gastropub
          Cosentino
          280 m Australian, Italian, Pizza
          Asian cuisine
          Asian cuisine
          The First Bigmama
          190 m Asian, Korean
          Ipoh Jaya
          260 m Asian
          SR's Namaste
          290 m Asian, Chinese, Indian
          Gluten Free
          Gluten Free
          NERO Carlton
          400 m Gluten Free, Italian
          La Spaghettata Restaurant
          450 m Gluten Free, Italian
          Il Vicolo Courtyard Restaurant
          560 m Gluten Free, Italian

          What they offer

          "The staff are very helpful and easy to deal with."

          Nor A. from Malaysia

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          Couple
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (729)Booking.com Reviews (2743)
          7.8
          Cleanliness8.4
          Facilities7.3
          Location8.2
          Room comfort and quality7.8
          Service8.0
          Value for money7.8
          Provided by verified guests of Agoda
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          Room type
          Standard Queen Room
          Standard Twin Room
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          Showing 620 verified guest comments
          12345
          6.0
          David
          Couple
          Standard Queen Room
          Stayed 6 nights in August 2018
          Above average”
          Good for location with reasonable price
          Reviewed August 16, 2018
          Thanks for choosing to stay with us David. We look forward to hosting you again. Many thanks, Sakina ibis Melbourne Swanston Street
          Responded August 21, 2018
          Ibis Melbourne Swanston Street
          6.0
          Wan from Malaysia
          Solo traveler
          Standard Queen Room
          Stayed 2 nights in July 2018
          Above average”
          No comment
          Reviewed July 29, 2018
          Thanks for choosing to stay with us Wan. We look forward to hosting you again. Many thanks, Sakina ibis Melbourne Swanston Street
          Responded August 21, 2018
          Ibis Melbourne Swanston Street
          10.0
          Exceptional
          mohd from Malaysia
          Solo traveler
          Standard Queen Room
          Stayed 3 nights in July 2018
          Exceptional”
          best optiom at melbourne city centre. value for money
          Reviewed July 20, 2018
          Thanks for choosing to stay with us Mohd. We look forward to hosting you again. Many thanks, Sakina ibis Melbourne Swanston Street
          Responded August 21, 2018
          Ibis Melbourne Swanston Street
          9.2
          Exceptional
          NGUYEN from Vietnam
          Family with young children
          Standard Twin Room
          Stayed 9 nights in June 2018
          Good Hotel”
          The staff very kindly and friendly. I have trouble wit the life but they solve quickly and properly. It is valuable hotel
          Reviewed June 25, 2018
          Thanks for choosing to stay with us Nguyen. We look forward to hosting you again. Many thanks, Sakina ibis Melbourne Swanston Street
          Responded August 21, 2018
          Ibis Melbourne Swanston Street
          7.6
          Very good
          Eng from Malaysia
          Business traveler
          Standard Queen Room
          Stayed 3 nights in April 2018
          Overall are good.”
          Friendly staff, clean room, good location.
          Reviewed May 10, 2018
          Thanks for choosing to stay with us Eng. We look forward to hosting you again. Many thanks, Sakina ibis Melbourne Swanston Street
          Responded August 21, 2018
          Ibis Melbourne Swanston Street
          7.2
          Very good
          Peg from Australia
          Group
          Standard Twin Room
          Stayed 4 nights in March 2018
          The room was too small for two people.No hanging space.no fridge.”
          Good location.Staff helpful and friendly.Just too small for a four day stay for two people
          Reviewed March 26, 2018
          Hi Peg, thank you for sharing your experience with us. We are glad you enjoyed our location. I sincerely apologized that your stay was not as expected. We are working on installing the mini fridges in our room. Kind Regards, Melisa - Front Office Manager
          Responded March 27, 2018
          Ibis Melbourne Swanston Street
          7.2
          Very good
          Dewi from Indonesia
          Family with teens
          Standard Queen Room
          Stayed 3 nights in February 2018
          Very good”
          Small room but decent. Great location to Melbourne University, RMIT and city.
          Reviewed February 27, 2018
          Thanks for choosing to stay with us. We now offer a full-buffet breakfast at the hotel with the added comfort of mini-fridges in all our rooms. Looking forward to hosting you again at the ibis Melbourne with our recently furnished rooms. Kind regards, Team ibis Melbourne
          Responded August 29, 2018
          Ibis Melbourne Swanston Street
          9.2
          Exceptional
          Rosaleen from Ireland
          Solo traveler
          Standard Queen Room
          Stayed 3 nights in February 2018
          City centre haven”
          Location, cleanliness, privacy. Slightly impersonal front desk, fiddly WiFi
          Reviewed February 25, 2018
          Thanks for choosing to stay with us. We now offer a full-buffet breakfast at the hotel with the added comfort of mini-fridges in all our rooms. Looking forward to hosting you again at the ibis Melbourne with our recently furnished rooms. Kind regards, Team ibis Melbourne
          Responded August 29, 2018
          Ibis Melbourne Swanston Street
          8.0
          Excellent
          Rama from Malaysia
          Solo traveler
          Standard Twin Room
          Stayed 3 nights in February 2018
          Very good”
          The staffs are great, location is good for students at Melbourne university. Safety wise is good. But room is very small, no telephone in room to call the staff.
          Reviewed February 17, 2018
          Hi Rama, Thanks for choosing us. We are very humbled to learn that you had such a great stay with us. Yours sincerely, Sakina
          Responded February 21, 2018
          Ibis Melbourne Swanston Street
          9.2
          Exceptional
          Lin from Australia
          Solo traveler
          Standard Queen Room
          Stayed 2 nights in January 2018
          Exceptional”
          During my 2-day-stay, the drying machine happens to be broken, but I have to say that the staffs here are wonderful and very helpful.
          Reviewed January 17, 2018
          Dear Lin, Thanks heaps for the excellent ratings and review. Such a delight to hear that you were greeted warmly by the team and are all praises for them. We hope to see you again soon. Warm regards, Sakina
          Responded January 31, 2018
          Ibis Melbourne Swanston Street
          6.8
          Good
          Hasnah from Malaysia
          Solo traveler
          Standard Queen Room
          Stayed 4 nights in December 2017
          Good”
          staff at the reception - some ok but 1 lady in particular (a chinese staff) not very friendly. she should not man the reception.
          Reviewed January 16, 2018
          9.2
          Exceptional
          Nor from Malaysia
          Couple
          Standard Twin Room
          Stayed 2 nights in January 2018
          Nice hotel with helpful staff”
          Good location hotel, just outside from busy area of Swanston street., but still within walking distance to free tram & eatery & entertainment. The staff are very helpful and easy to deal with. The room are clean and cozy. The only low point, shower unit. There is gap between shower door & wall. As a result, the floor in front of the sink area will be very wet & dangerously slippery as the water leak from shower. I hope they will relocate the rainfall shower head into opposite side. But its only just me who does not like wet floor. Other than this, all are great. Will definitely staying here again when we come to Melbourne.
          Reviewed January 15, 2018
          Dear Nor, Thanks for the excellent review and the perfect ratings. We are so pleased to see that your stay with us has been so pleasant. Please do grace us with your presence for when you visit Melbourne again. Warm regards, Sakina Digital Commerce Manager
          Responded January 31, 2018
          Ibis Melbourne Swanston Street
          10.0
          Exceptional
          Cecilia from Australia
          Couple
          Standard Twin Room
          Stayed 4 nights in December 2017
          Exceptional”
          Good value for money, location and service. A few minor things - Our room didnt have a fridge. Also hotel need to have a scale for guests to check weight of luggages
          Reviewed January 05, 2018
          Hi Cecilia, Thanks for the excellent rating and your kind words. We are so glad to inform you that we now have mini-fridges at the hotel. As for the scales, I absolutely agree and have passed the feedback on to the team to implement. We wish to see you soon at the ibis Melbourne Swanston Street. Warm regards, Sakina
          Responded January 12, 2018
          Ibis Melbourne Swanston Street
          9.6
          Exceptional
          Tony from Australia
          Couple
          Standard Queen Room
          Stayed 3 nights in April 2017
          Exceptional”
          The bathroom could have been a bit cleaner but that didn't bother me too much. It's placed in a strategic location where the SkyBus hotel transfer would drop us off across the street. Pretty good value for money.
          Reviewed December 26, 2017
          Thanks for the great review Tony. It is great to know that you found the property to be a good value for money and we look forward to hosting you again. Warm regards, Sakina
          Responded January 12, 2018
          Ibis Melbourne Swanston Street
          8.4
          Excellent
          weeraya from Thailand
          Couple
          Standard Twin Room
          Stayed 3 nights in December 2017
          Very Good”
          Clean & Comfort & the Good Staffs
          Reviewed December 25, 2017
          Thanks for the great ratings Weeraya. It is awesome to learn that you had such a please stay with us. Hoping to see you again. Kind regards, Sakina
          Responded January 12, 2018
          Ibis Melbourne Swanston Street
          8.0
          Excellent
          RAHIM from Australia
          Couple
          Standard Twin Room
          Stayed 2 nights in December 2017
          Friendly service, very affordable. Clean and quite.”
          Close to Melbourne univ. (12 min walk), trams and heaps of quality restaurants. Parking available (extra cost, book ahead). We had a very pleasant stay.
          Reviewed December 10, 2017
          Dear Rahim, Thanks for the great review and choosing to stay with us. It is great to learn that our location, transport around and value for money aspects were the highlights of your stay with us. I hope we get the opportunity to host you again. Warm regards, Sakina
          Responded December 12, 2017
          Ibis Melbourne Swanston Street
          8.0
          Excellent
          Dave from Singapore
          Couple
          Standard Queen Room
          Stayed 1 night in November 2017
          Great, but location isn’t very ideal”
          Staff service attitude was definitely awesome. I checked in at late night, and the tv was spoilt. Called reception for assistance and was being given choice to change room after the maintenance guy can’t fix the TV. No fridge thus you might wanna buy smaller bottles of cold drinks. Location is roughly 20-30mins by foot to southern cross station. Tram needed for travelling if you are constantly visiting attractions through the subway and you aren’t renting a car.
          Reviewed November 26, 2017
          Dear Dave, Thanks for choosing to stay with us. Being only 3 mins away from the CBD free tram station, most guests travelling to Melbourne prefer to take the trams. Given that all Melbourne attractions are at a fair distance from one another, usually the trams are the best option. However, I understand that different people prefer different modes of transport and in this instance, clearly we were not very forthcoming with the information we could provide to you. I do apologise. With regards, Sakina
          Responded December 01, 2017
          Ibis Melbourne Swanston Street
          9.6
          Exceptional
          David from New Zealand
          Couple
          Standard Queen Room
          Stayed 3 nights in November 2017
          Exceptional”
          Great location the mark down on facilities was due to absence of a small fridge in room.
          Reviewed November 25, 2017
          Dear David, Thanks for choosing to stay with us. I am so glad to confirm that we now have fridges being installed in all our rooms. I'm confident that after your next visit, we will be able to attract a full 10 star rating from you. We look forward to seeing you again. Kind regards, Sakina
          Responded December 01, 2017
          Ibis Melbourne Swanston Street
          6.0
          Elaiza from Malaysia
          Family with teens
          Standard Queen Room
          Stayed 3 nights in November 2017
          Clean convinent & reasonably priced”
          Pros: clean room & bath, price was reasonable for Melbourne, within Skybus free hotel drop-off area (drop-off across the street at a corner - look up and you will see the Ibis sign), less than 15 mins walk to cbd/free tram area or Q Vic market, near a convenience store and small Aldi supermarket and couple cafes nearby. Cons: staff could have been more forthcoming on information (we asked to check in when we figured room was available when they just let us wait knowing we arrived early in morning and later we asked to purchase wifi and was then told it was free) but they are pleasant.
          Reviewed November 19, 2017
          Dear Elaiza, Thanks for choosing to stay with us. We are very glad to you found the hotel to be a good value for money and our location was convenient for your stay. We are always looking for reviews that help us improve our service standards and be sure we will pass this information onto the team. Kind regards, Sakina
          Responded December 01, 2017
          Ibis Melbourne Swanston Street
          8.8
          Excellent
          Sarah from Australia
          Group
          Standard Twin Room
          Stayed 1 night in October 2017
          Simple and Fresh”
          No frills, budget accommodation - without the dingy old dodgy motel feeling. An easy walk to the CBD and Lygon Street for food, this place also had cheerful decor, great staff - and a great big shower head! We'll be back!
          Reviewed October 30, 2017
          Thanks for the great review Sarah. We look forward to hosting you again. Kind regards, Sakina
          Responded October 31, 2017
          Ibis Melbourne Swanston Street
          12345
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