Exterior view, ibis Surabaya City Center Hotel in Surabaya
Twin Room - Guestroom, ibis Surabaya City Center Hotel in Surabaya
Lobby, ibis Surabaya City Center Hotel in Surabaya
Restaurant, ibis Surabaya City Center Hotel in Surabaya
Interior view, ibis Surabaya City Center Hotel in Surabaya
Lobby, ibis Surabaya City Center Hotel in Surabaya
Lobby, ibis Surabaya City Center Hotel in Surabaya

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ibis Surabaya City Center Hotel

94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Great Breakfast

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Announcements by hotel (3)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

This property is in high demand!

8 travelers have booked today.

8.6Excellent

2,666 reviews

2,666 reviews

See map

9.2Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taman Kombes Pol M Durayat
320 m
Basuki Rahmat Street
320 m
Sharp Bamboo Monument
390 m
Monumen Bambu Runcing
410 m
Taman Ade Irma Suryani Nasution
410 m
Popular landmarks
Tunjungan Plaza
670 m
Monkasel (Submarine Monument)
840 m
Bungkul Park
2.4 km
Tugu Pahlawan
2.6 km
Suramadu National Bridge
2.8 km
Closest landmarks
Singapore Air
70 m
Graha Bumi
140 m
Malaysia Air
240 m
Eva Air
240 m
Cathay Pacific Office
240 m
Value for money8.7
Distance to city center4.4 km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Rooms available at ibis Surabaya City Center Hotel

Very good
Room comfort & quality

7.7

Twin Room
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
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1 Double Bed Standard
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Twin Suite Room
...
    Enter dates to see prices
    House
    ...
      Enter dates to see prices
      Twin Luxury Room
      ...
        Enter dates to see prices
        Single Comfort Room
        ...
          Enter dates to see prices
          Family Superior Room
          ...
            Enter dates to see prices
            FOR NON-SMOKERS
            ...
              Enter dates to see prices
              Triple Suite Room
              ...
                Enter dates to see prices

                Top things to do in Surabaya

                Up to 10% off

                Popular things to do

                popular things to do

                Frequently asked questions

                Is car parking available at ibis Surabaya City Center Hotel?

                ibis Surabaya City Center Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

                What is the average travel time to the closest airport from ibis Surabaya City Center Hotel?

                The average travel time to get from ibis Surabaya City Center Hotel to the airport is 26 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

                What are the property's policies for children's bedding at ibis Surabaya City Center Hotel?

                ibis Surabaya City Center Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

                At what time of the year is ibis Surabaya City Center Hotel most popular?

                ibis Surabaya City Center Hotel's most popular month where verified visitors have stayed the most is in July.

                What payment cards are supported at ibis Surabaya City Center Hotel?

                ibis Surabaya City Center Hotel accepts up to 5, with payment card options consisting of MasterCard, American Express, Cash, and Visa.

                What is the typical rating that verified Business travelers' have given to ibis Surabaya City Center Hotel?

                Verified business travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 8.2. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

                What do local visitors think about ibis Surabaya City Center Hotel?

                Verified local travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 9.0. You can look up on more in depth customer reviews, and comments for this property down in the review section.

                What well-known shopping destinations are near to ibis Surabaya City Center Hotel?

                Shopping options in ibis Surabaya City Center Hotel’s Surabaya Center neighborhood include Tunjungan Plaza.

                Can special events be hosted at ibis Surabaya City Center Hotel?

                This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings such as private events, engagements, and weddings can be organized at ibis Surabaya City Center Hotel. Small or intimate events like birthday parties and entertainment events can also be arranged. Services for audio-visual equipment and wireless internet are readily available to help your special occasion go effortlessly.

                More about ibis Surabaya City Center Hotel

                More about ibis Surabaya City Center Hotel

                Experience Comfort and Convenience at ibis Surabaya City Center Hotel

                Welcome to ibis Surabaya City Center Hotel, a 3.5-star hotel located in the vibrant city of Surabaya, Indonesia. With its prime location and excellent amenities, this hotel offers a comfortable and convenient stay for both leisure and business travelers. Step into our modern and stylish hotel and experience the warm hospitality that Surabaya is known for. Our check-in time starts from 02:00 PM, allowing you to settle in and start your stay at your own pace. Whether you are arriving early or late, our friendly and professional staff will be ready to assist you throughout your stay. With a total of 224 well-appointed rooms, ibis Surabaya City Center Hotel offers a range of accommodation options to suit every traveler's needs. Each room is designed with your comfort in mind, featuring modern amenities and a cozy ambiance. Whether you are traveling alone, with a partner, or with your family, our spacious and well-equipped rooms will ensure a relaxing and enjoyable stay. At ibis Surabaya City Center Hotel, we understand the importance of family travel. That's why we have a child policy that allows children between the ages of 0 to 11 to stay free of charge. Create lasting memories with your loved ones as you explore the city and return to the comfort of our hotel. Conveniently located just 4.4 kilometers from the city center, our hotel provides easy access to Surabaya's top attractions, shopping centers, and business districts. Additionally, the airport is only a short 26-minute drive away, making it convenient for travelers arriving or departing from Surabaya. With its modern facilities, comfortable rooms, and excellent location, ibis Surabaya City Center Hotel is the perfect choice for your stay in Surabaya. Experience the best of Indonesian hospitality and make unforgettable memories at our hotel.

                Unwind and Indulge at ibis Surabaya City Center Hotel's Entertainment Facilities

                At ibis Surabaya City Center Hotel, we understand the importance of relaxation and rejuvenation. That's why we offer a range of entertainment facilities to ensure that your stay with us is both enjoyable and memorable. Step into our stylish bar, where you can unwind after a long day of exploring Surabaya. Sip on expertly crafted cocktails, indulge in a selection of premium spirits, and enjoy the vibrant atmosphere as you socialize with fellow guests. For those in need of some pampering, our hotel also boasts a massage and spa center. Treat yourself to a soothing massage, designed to melt away any tension and leave you feeling refreshed and revitalized. Our experienced therapists will tailor the treatment to your specific needs, ensuring a truly personalized experience. Whether you're looking to relax with a drink or indulge in a pampering session, ibis Surabaya City Center Hotel's entertainment facilities are here to cater to your every need. Book your stay with us today and experience the ultimate in comfort and relaxation.





                Convenience Facilities at ibis Surabaya City Center Hotel

                At ibis Surabaya City Center Hotel, convenience is at the forefront of their offerings. With a range of facilities designed to make your stay as comfortable as possible, you can relax and enjoy your time in Surabaya. The hotel provides 24-hour room service, ensuring that you can indulge in delicious meals or snacks at any time of the day or night. Additionally, the laundry service and dry cleaning options allow you to keep your clothes fresh and clean throughout your stay. For added convenience, the hotel offers express check-in/check-out services, making your arrival and departure hassle-free. The luggage storage facility ensures that you can securely store your belongings while you explore the city. Furthermore, the hotel provides daily housekeeping, ensuring that your room is always tidy and well-maintained. Safety deposit boxes are available for your peace of mind, and the concierge is on hand to assist with any queries or recommendations you may need. Stay connected with complimentary Wi-Fi available in all rooms and public areas. For those who prefer smoking, there is a designated smoking area. Lastly, the cozy fireplace adds a touch of warmth and ambiance to the hotel's common areas. With these convenience facilities, ibis Surabaya City Center Hotel aims to provide a seamless and enjoyable experience for all guests.

                Convenient Transport Facilities at ibis Surabaya City Center Hotel

                At ibis Surabaya City Center Hotel, we understand the importance of convenient transportation options for our guests. Whether you are arriving from the airport or planning to explore the city, we have got you covered. Our hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. For those looking to explore Surabaya's attractions, our tour desk can assist you in planning your itinerary and arranging tours to popular destinations. Additionally, we provide a shuttle service that can take you to nearby attractions and shopping areas, making it easy for you to explore the city at your own pace. If you prefer to drive, our hotel offers a spacious car park onsite. You can enjoy the convenience of self-parking and rest assured that your vehicle is safe and secure. Furthermore, our hotel provides a taxi service for your convenience, allowing you to easily travel around the city. To make your travel experience even more seamless, our hotel offers a ticket service, ensuring you can easily purchase tickets for various attractions and events. Best of all, our car park is free of charge, allowing you to save on parking fees. At ibis Surabaya City Center Hotel, we strive to provide you with a range of transport facilities that cater to your needs and enhance your stay in Surabaya.

                Cozy and Comfortable Rooms with Fireplace at ibis Surabaya City Center Hotel

                Indulge in the warmth and charm of our cozy rooms at ibis Surabaya City Center Hotel, featuring a delightful fireplace. Perfect for those seeking a romantic getaway or simply a cozy retreat, our rooms offer a unique and inviting ambiance. Snuggle up by the fireplace and enjoy a cup of hot cocoa while immersing yourself in the soothing crackling sounds of the fire. In addition to the fireplace, our rooms are thoughtfully designed with your comfort in mind. Sink into the plush bedding and unwind after a long day of exploring Surabaya. Stay connected with our high-speed Wi-Fi and catch up on your favorite shows on the flat-screen TV. The spacious work desk provides a convenient space for business travelers to stay productive. Refresh and rejuvenate in the well-appointed en-suite bathroom, complete with a rain shower and complimentary toiletries. Start your day off right with a fresh cup of coffee or tea from the in-room facilities. With our 24-hour room service, you can enjoy a delicious meal or snack in the comfort of your room at any time. Experience the ultimate in comfort and relaxation at ibis Surabaya City Center Hotel, where our cozy rooms with a fireplace provide the perfect retreat for your stay in Surabaya.

                Delicious Dining at ibis Surabaya City Center Hotel

                At ibis Surabaya City Center Hotel, guests can indulge in a delightful culinary experience without even stepping out of the hotel. The hotel offers a range of dining facilities to cater to every palate and craving. Start your day with a satisfying breakfast at the breakfast buffet, where you can choose from a variety of options to energize yourself for the day ahead. The continental breakfast spread includes freshly baked pastries, cereals, fruits, and a selection of hot and cold beverages. For a quick pick-me-up or a casual meeting, head to the coffee shop, where you can enjoy a freshly brewed cup of coffee or tea along with a selection of light snacks and pastries. The cozy ambiance and friendly service make it the perfect spot to relax and unwind. When hunger strikes, indulge in a delicious meal at the hotel's restaurant. The menu features a diverse range of local and international dishes, prepared by skilled chefs using the finest ingredients. Whether you're craving Indonesian specialties or international favorites, you'll find something to satisfy your taste buds. With 24-hour room service, you can also enjoy a delectable meal in the comfort of your own room. Simply choose from the extensive menu and have your meal delivered to your doorstep. Rest assured, the dining facilities at ibis Surabaya City Center Hotel will leave you craving for more, ensuring a memorable culinary experience during your stay.

                Comfortable and Convenient Rooms at ibis Surabaya City Center Hotel

                At ibis Surabaya City Center Hotel, you can find a range of comfortable and convenient rooms to suit your needs. The hotel offers the 1 Double Bed Standard room, which features a spacious 17 square meters of space and a cozy double bed. Perfect for solo travelers or couples, this room provides a relaxing atmosphere for a good night's sleep. If you are traveling with a friend or colleague, the Twin Room is an excellent choice. With 17 square meters of space and two comfortable single beds, this room offers a comfortable stay for two people. With its modern decor and thoughtful amenities, you are sure to have a pleasant and restful stay at ibis Surabaya City Center Hotel. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates for ibis Surabaya City Center Hotel, ensuring that you get the most value for your money. With Agoda's user-friendly interface, you can easily browse through the available room options, compare prices, and make your reservation in just a few clicks. The convenient booking process and secure payment options provided by Agoda make it a trusted platform for travelers. So why wait? Book your stay at ibis Surabaya City Center Hotel through Agoda and enjoy a comfortable and affordable stay in Surabaya.

                Discover the Vibrant Surabaya Center

                Welcome to Surabaya Center, a bustling neighborhood located in the heart of Surabaya, Indonesia. Known for its vibrant atmosphere and rich cultural heritage, this area offers a perfect blend of modernity and tradition, making it an ideal destination for both business and leisure travelers. Surabaya Center is home to the ibis Surabaya City Center Hotel, a contemporary and stylish accommodation that provides easy access to the city's top attractions and landmarks. From the hotel, guests can explore the nearby shopping malls, such as Tunjungan Plaza and Grand City Mall, where they can indulge in retail therapy and sample local delicacies at the food courts. For those seeking a taste of Surabaya's history and culture, Surabaya Center is just a short distance away from iconic landmarks like the Heroes Monument and the House of Sampoerna, a museum housed in a historic Dutch colonial building. Visitors can immerse themselves in the city's past as they wander through the exhibits and learn about the local tobacco industry. Surabaya Center is also a fantastic base for those looking to explore the city's natural beauty. Just a short drive away, guests can visit the stunning Suramadu Bridge, which connects Surabaya to the neighboring island of Madura. The bridge offers breathtaking views of the ocean and is a popular spot for photography enthusiasts. Whether you're looking to shop, explore history, or simply soak in the vibrant atmosphere, Surabaya Center has something for everyone. Book your stay at ibis Surabaya City Center Hotel and experience the best of Surabaya right at your doorstep.

                Convenient Transportation Options from Surabaya Airports to ibis Surabaya City Center Hotel

                Located in the heart of Surabaya Center, ibis Surabaya City Center Hotel offers a comfortable and convenient stay for travelers visiting Surabaya, Indonesia. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach ibis Surabaya City Center Hotel is by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Another option for transportation from the airport to the hotel is by using ride-hailing services like Grab or Gojek. These popular apps allow you to book a car or motorcycle taxi with ease, providing a convenient and affordable way to reach your destination. If you prefer public transportation, you can take the DAMRI shuttle bus from the airport to Bungurasih Bus Terminal. From there, you can transfer to a city bus or a minivan (angkot) that will take you to ibis Surabaya City Center Hotel. No matter which mode of transportation you choose, you can expect a smooth and comfortable journey from the airport to ibis Surabaya City Center Hotel, where a warm welcome and a pleasant stay await you.

                Discover Surabaya's Iconic Landmarks near ibis Surabaya City Center Hotel

                Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to some of the city's most iconic landmarks and attractions. Immerse yourself in the rich history and culture of Surabaya by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum showcases the history of Indonesia's renowned clove cigarette industry. For breathtaking views and a glimpse of Surabaya's architectural marvel, head to the Suramadu National Bridge. This iconic bridge, connecting the city to the island of Madura, offers a stunning panorama of the city's skyline. Nature enthusiasts will find solace in Bungkul Park, a serene oasis in the heart of the bustling city. Take a leisurely stroll through the park's lush greenery, enjoy a picnic by the lake, or simply relax under the shade of the trees. The park also hosts regular events and live performances, making it a vibrant hub of entertainment. History buffs will be captivated by the Monkasel (Submarine Monument) and Tugu Pahlawan. The Monkasel is a decommissioned Russian submarine turned museum, allowing visitors to explore its interior and learn about Indonesia's naval history. Tugu Pahlawan, on the other hand, is a towering monument commemorating the heroes of Surabaya's battle for independence. Animal lovers can't miss a visit to Surabaya's Zoo, home to a diverse range of species including elephants, tigers, and orangutans. The zoo offers a unique opportunity to get up close and personal with these magnificent creatures. Religious landmarks also abound in Surabaya. The Ampel Mosque, a historic mosque dating back to the 15th century, is a must-visit for its stunning architecture and spiritual ambiance. Another notable mosque is the Muhammad Cheng Hoo Mosque, a beautiful blend of Chinese and Islamic architectural styles. Last but not least, don't forget to explore Jembatan Merah, a historic red bridge that played a significant role in Surabaya's struggle for independence. As you cross the bridge, you'll be transported back in time to an era of courage and resilience. With its prime location, ibis Surabaya City Center Hotel is the perfect base for exploring these iconic landmarks and attractions in Surabaya.

                Convenient Public Transport Stations Near ibis Surabaya City Center Hotel

                Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away from the hotel, you will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. For those looking to explore the city, Semut Train Station and Gubeng Train Station are both within walking distance from the hotel. These stations provide excellent connectivity to various parts of Surabaya, allowing guests to easily visit popular attractions such as Suramadu National Bridge, House of Sampoerna, and Tugu Pahlawan Monument. Additionally, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also easily accessible from the hotel. These stations offer convenient options for travelers to explore nearby cities and towns, making it a great base for day trips or weekend getaways. With the hotel's central location, guests can easily hop on a train and embark on exciting adventures to places like Malang, Sidoarjo, or even further destinations like Yogyakarta or Bali. Whether you're traveling for business or leisure, the proximity of these public transport stations to ibis Surabaya City Center Hotel ensures that you can easily navigate the city and beyond, making your stay in Surabaya a truly convenient and enjoyable experience.

                Indulge in a Variety of Culinary Delights

                When it comes to dining options, ibis Surabaya City Center Hotel is surrounded by a plethora of restaurants that cater to every palate. Just a short walk away, you'll find Aiola Eatery, a trendy spot known for its fusion cuisine and stylish ambiance. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect place to relax and enjoy a cup of freshly brewed coffee. Seafood enthusiasts will delight in Layar Seafood KH Abdul Wahab Siamin, which offers a wide selection of fresh seafood dishes. If you're craving some authentic Indonesian flavors, head to Apeng Kwetiau Medan - Kedung Doro or Sate Klopo Ondomohen Bu Asih - Walikota Mustajab for a taste of local favorites. For a comforting bowl of Soto Ayam, Soto Ayam 'Cak To' Undaan Wetan and Soto Ambengan Pak Sadi are highly recommended. Don't miss the chance to try the famous Rawon Setan at Embong Malang or indulge in international cuisine at Wapo Resto - Airlangga. Lastly, for a fine dining experience, Bon Ami Restaurant is the place to go. With such a diverse range of dining options, you'll never run out of choices during your stay at ibis Surabaya City Center Hotel.

                Shop 'til You Drop in Surabaya

                Located in the heart of Surabaya, ibis Surabaya City Center Hotel is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, offering a wide range of local and international brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the perfect place to browse through a variety of batik products. Bratang Flower Market is a must-visit for flower enthusiasts, where you can find a vibrant selection of blooms. If you're a food lover, don't miss out on the culinary delights at Wisata Rasa and Pasar Keputran. For vintage enthusiasts, Newton Vintage Store is a treasure trove of unique and retro finds. And for a truly local shopping experience, head to Pasar Genteng, where you can immerse yourself in the hustle and bustle of a traditional Indonesian market. With so many shopping options in the vicinity, ibis Surabaya City Center Hotel is the perfect base for your retail therapy adventures in Surabaya.

                Affordable Luxury at ibis Surabaya City Center Hotel

                Experience the perfect blend of comfort, convenience, and affordability at ibis Surabaya City Center Hotel. With an average room price of just $23, this hotel offers exceptional value for money in the heart of Surabaya, Indonesia. Compared to the average price of a hotel room in Surabaya, which is $28, ibis Surabaya City Center Hotel provides an unbeatable deal for travelers seeking a memorable stay without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or service. Guests can expect well-appointed rooms, modern amenities, and friendly staff who go above and beyond to ensure a pleasant stay. Whether you are traveling for business or leisure, ibis Surabaya City Center Hotel offers a range of room options to suit every need. From cozy standard rooms to spacious executive suites, each accommodation is thoughtfully designed to provide a comfortable and relaxing environment. So why settle for less when you can enjoy affordable luxury at ibis Surabaya City Center Hotel? Book your stay today and experience the best of Surabaya without breaking the bank.

                Excellent Location, Clean Rooms, and Friendly Staff

                ibis Surabaya City Center Hotel has received rave reviews from its satisfied guests. With an excellent location in the heart of Surabaya, guests have found it convenient to explore the city's attractions. The hotel's cleanliness has been highly praised, with guests appreciating the well-maintained rooms. The staff at ibis Surabaya City Center Hotel has been described as well-trained and friendly, providing excellent service throughout guests' stays. The breakfast at the hotel has been a standout feature, with guests loving the variety and quality of the food. Overall, guests have had a good staying experience, enjoying the spacious and comfortable rooms, the cleanliness of the hotel, and the convenience of its location.

                A Delightful Stay at ibis Surabaya City Center Hotel

                At ibis Surabaya City Center Hotel, guests can expect a delightful stay with exceptional value and top-notch facilities. With an overall rating of 8.7, this hotel has consistently impressed visitors with its excellent service and comfortable accommodations. One of the standout features of ibis Surabaya City Center Hotel is its prime location, earning a remarkable rating of 9.2. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether you're here for business or leisure, the hotel's convenient location ensures that you can make the most of your time in the city. Another aspect that sets ibis Surabaya City Center Hotel apart is its dedicated and friendly staff. With a staff performance rating of 8.9, guests have praised the hotel's team for their professionalism and attentiveness. From the moment you step into the lobby to the time you check out, the staff is committed to ensuring your comfort and satisfaction. Whether you need assistance with arranging transportation or recommendations for local attractions, the knowledgeable staff is always ready to assist you. Additionally, the hotel's cleanliness is highly regarded, with a rating of 8.7. Guests can rest assured that their rooms and the common areas are well-maintained and spotless. This attention to detail contributes to a pleasant and hygienic environment throughout the hotel. Overall, ibis Surabaya City Center Hotel offers an exceptional experience with its value, facilities, location, cleanliness, and staff performance. Whether you're traveling for business or leisure, this hotel is sure to exceed your expectations and provide a memorable stay in Surabaya, Indonesia.

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                Amenities and facilities

                Excellent
                Facilities

                8.3

                Most talked about facilities

                Breakfast

                16 mentions

                Housekeeping

                15 mentions

                Food & Dining

                6 mentions

                Internet

                4 mentions

                Languages spoken
                • English
                • Indonesian
                Accessibility
                • Wheelchair accessible
                Internet access
                • Free Wi-Fi in all rooms!
                • Internet
                • Internet services
                • Wi-Fi in public areas
                Things to do, ways to relax
                • Garden
                • Massage
                • Spa
                • Spa/sauna
                • Ticket services
                • Tours
                Cleanliness and safety
                • Anti-viral cleaning products
                • Body thermometer
                • Breakfast takeaway service
                • Cashless payment service
                • Daily disinfection in all rooms
                • Daily disinfection in common areas
                • Doctor/nurse on call
                • Face coverings on staff
                • First aid kit
                • Free face masks
                • Guest rooms seal after sanitization
                • Hand sanitizer
                • Hot water linen and laundry washing
                • Hygiene certification
                • Individually-wrapped food options
                • Physical distancing of at least 1 meter
                • Protective screens in common areas
                • Room sanitization opt-out available
                • Rooms sanitized between stays
                • Safe dining setup
                • Sanitized kitchen and tableware items
                • Staff trained in safety protocol
                • Sterilizing equipment
                • Temperature check for guests and staff
                Dining, drinking, and snacking
                • Alcohol
                • Bar
                • Breakfast [buffet]
                • Breakfast [continental]
                • Coffee shop
                • Fruits/snacks
                • Kitchen
                • Restaurants
                • Room service [24-hour]
                Services and conveniences
                • Air conditioning in public area
                • Concierge
                • Contactless check-in/out
                • Daily housekeeping
                • Dry cleaning
                • Elevator
                • Facilities for disabled guests
                • Fireplace
                • Food delivery
                • Invoice provided
                • Laundry service
                • Luggage storage
                • Meeting/banquet facilities
                • Safety deposit boxes
                • Smoke-free property
                • Smoking area
                • Xerox/fax in business center
                For the kids
                • Babysitting service
                Access
                • CCTV in common areas
                • CCTV outside property
                • Check-in/out [express]
                • Check-in [24-hour]
                • Fire extinguisher
                • Front desk [24-hour]
                • Non-smoking rooms
                • Pets allowed
                • Safety/security feature
                • Security [24-hour]
                • Smoke alarms
                Getting around
                • Airport transfer
                • Car park [free of charge]
                • Car park [on-site]
                • Shuttle service
                • Taxi service
                • Valet parking
                Available in all rooms
                • Air conditioning
                • Baby cot (upon request)
                • Blackout curtains
                • Closet
                • Clothes rack
                • Coffee/tea maker
                • Daily housekeeping
                • Desk
                • Electric kettle
                • Fire extinguisher
                • Free bottled water
                • Hair dryer
                • In-room safe box
                • Interconnecting room(s) available
                • Ironing facilities
                • Linens
                • Non-smoking
                • Private bathroom
                • Safety/security feature
                • Satellite/cable channels
                • Seating area
                • Shower
                • Slippers
                • Smoke detector
                • Socket near the bed
                • Sofa
                • Telephone
                • Toiletries
                • Towels
                • Trash cans
                • Wake-up service
                • Wi-Fi [free]
                • Window
                • Wooden/parqueted flooring

                Food and dining

                Breakfast options
                • Asian
                • Buffet
                Restaurants on site
                Taste Restaurant
                • Cuisine: Asian, Chinese, Indonesian
                • Menu: Buffet, A-la-carte

                Location

                94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271
                Exceptional
                Location

                9.2

                Airports
                • Juanda International Airport (SUB)
                  13.2 km
                • Abdul Rachman Saleh Airport (MLG)
                  74.3 km
                Public transportation
                • Gubeng Train Station
                  1.3 km
                • Ngagel
                  2.2 km
                Hospital or clinic
                • Panti Asuhan Matahari Terbit
                  280 m
                Shopping
                • Tunjungan Plaza
                  670 m
                Convenience store
                • Alfamart
                  990 m
                Cash withdrawal
                • ATM
                  90 m

                What's nearby

                Popular landmarks
                • Tunjungan Plaza
                  670 m
                • Monkasel (Submarine Monument)
                  840 m
                • Bungkul Park
                  2.4 km
                • Tugu Pahlawan
                  2.6 km
                • Suramadu National Bridge
                  2.8 km
                • Surabaya Town Square
                  3.0 km
                • Surabaya's Zoo
                  3.0 km
                • Sampoerna Museum
                  4.4 km
                • Pakuwon Food Festival
                  6.7 km
                • Masjid Nasional Al Akbar Surabaya
                  8.0 km
                Nearby landmarks
                • Singapore Air
                  70 m
                • Graha Bumi
                  140 m
                • Malaysia Air
                  240 m
                • Eva Air
                  240 m
                • Cathay Pacific Office
                  240 m
                • HSBC Bank
                  240 m
                • The TV Bar
                  240 m
                • Citibank
                  240 m
                • Embassy of United Kingdom
                  280 m
                • Panti Asuhan Matahari Terbit
                  280 m
                Distances shown are straight-line distances on the map. Actual travel distances may vary.

                Property policies

                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Children 0-11 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 12 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.

                Some helpful facts

                Check-in/Check-out
                • Check-in from14:00
                • Check-out until12:00
                • Reception open until00:00
                Getting around
                • Airport transfer fee250000 IDR
                • Distance from city center4.4 km
                • Travel time to airport (minutes)26
                Extras
                • Breakfast charge (unless included in room price)80000 IDR
                The property
                • Non-smoking rooms/floorsyes
                • Number of bars/lounges1
                • Number of floors9
                • Number of restaurants1
                • Number of rooms 224
                • Year property opened2014
                • Most recent renovation2016

                Property announcements

                Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

                The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

                In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

                Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

                Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

                Reviews of ibis Surabaya City Center Hotel from real guests

                8.6
                Location9.2
                Service8.9
                Cleanliness8.7
                Value for money8.7
                Facilities8.3
                Room comfort and quality7.7
                High score for Surabaya
                Rating
                9+ Exceptional (421)
                8-9 Excellent (115)
                7-8 Very Good (190)
                6-7 Good (54)
                <6 Below Expectation (76)
                Guest Type
                Room Type
                Language

                Show reviews that mention 

                Showing 856 verified guest comments
                12345
                10.0
                Exceptional
                Patricia from Indonesia
                Couple
                1 Double Bed Standard
                Stayed 1 night in April 2023

                Cheap hotel with good quality”

                Staying at this hotel is really worth it, especially with the promotional price around 300. I had a bad experience before with a 3-star hotel in Surabaya because the cleanliness was not maintained. I was skeptical about this hotel at first because the lobby was crowded during check-in, but it turned out to be really clean and comfortable. The toiletries provided were complete, although there was no hairdryer in the bathroom, but it was available in the dressing room. The bathroom was a bit small, so it's better to use the mirror in the dressing room. Overall, it was a wonderful night stay at Ibis Center Surabaya.

                Reviewed April 21, 2023
                Auto-translated through generative A.I.

                Patricia yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

                Responded April 24, 2023
                ibis Surabaya City Center Hotel
                10.0
                Exceptional
                Grace from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 2 nights in March 2023

                best hotel in central surabaya”

                All staff from security guards, receptionists, and waitresses during breakfast were friendly and responsive. The room was tidy and clean with a nice view of the buildings in the middle of Surabaya city. The access to the road was good, there was a fresh Indomaret next to the hotel, and you could walk to Tunjungan Plaza. Overall, it was a great experience and highly recommended for a stay in Surabaya.

                Reviewed April 14, 2023
                Auto-translated through generative A.I.

                Grace yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

                Responded April 24, 2023
                ibis Surabaya City Center Hotel
                10.0
                Exceptional
                Wijaya from Indonesia
                Business traveler
                1 Double Bed Standard
                Stayed 2 nights in May 2023

                Perfect”

                Best 3-star hotel in Surabaya. The staff at Hotel Melinda work very well in providing assistance to hotel guests. Breakfast is available with an Indomie menu. The cleanliness is really good. The hotel location is strategic.

                Reviewed May 07, 2023
                Auto-translated through generative A.I.

                Wijaya yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami, khususnya Melinda. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

                Responded May 14, 2023
                ibis Surabaya City Center Hotel
                10.0
                Exceptional
                putri from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 3 nights in September 2022

                Clean and comfortable”

                Hotel Ibis is very clean and comfortable. The service is fast and friendly. Although there may be some things that need to be fixed, such as the seat that has started to make noise and seems to be no longer strong, but overall it is highly recommended. The amenities are quite complete, only there is no haircap. It seems to be due to the reduction of plastic waste.

                Reviewed September 12, 2022
                Auto-translated through generative A.I.

                putri yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama menginap di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

                Responded September 13, 2022
                ibis Surabaya City Center Hotel
                10.0
                Exceptional
                Lenny from Indonesia
                Couple
                1 Double Bed Standard
                Stayed 1 night in January 2023

                Best Hotel !!”

                Prima Location, right at the heart of Surabaya city center / downtown. Clean dan Comfortable room. Breakfast is quite delicious. My only regret was we booked for the room just for one night. We wished that we made the booking our stay for a bit longer, 2 nights or even more.

                Reviewed January 27, 2023

                Dear Lenny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

                Responded January 29, 2023
                ibis Surabaya City Center Hotel
                12345
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