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Exterior view, ibis Surabaya City Center Hotel in Surabaya
1 Double Bed Standard - Guestroom, ibis Surabaya City Center Hotel in Surabaya
a living room filled with furniture and a large window, ibis Surabaya City Center Hotel in Surabaya
Lobby, ibis Surabaya City Center Hotel in Surabaya
Lobby, ibis Surabaya City Center Hotel in Surabaya
Interior view, ibis Surabaya City Center Hotel in Surabaya
ibis Surabaya City Center Hotel

Removed from saved list

8.5

Excellent

1,294 reviews

1,294 reviews

See map
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taman Kombes Pol M Durayat
320 m
Basuki Rahmat Street
320 m
Sharp Bamboo Monument
390 m
Monumen Bambu Runcing
410 m
Taman Ade Irma Suryani Nasution
410 m
Popular landmarks
Tunjungan Plaza
670 m
Monkasel (Submarine Monument)
840 m
Bungkul Park
2.4 km
Tugu Pahlawan
2.6 km
Suramadu National Bridge
2.8 km
Closest landmarks
Singapore Air
70 m
Graha Bumi
140 m
Malaysia Air
240 m
Eva Air
240 m
Cathay Pacific Office
240 m

ibis Surabaya City Center Hotel

94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Excellent breakfast

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Announcements by hotel (3)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

This property is in high demand!

18 travelers have booked today.

Value for money8.6
Distance to city center4.4 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Rooms available at ibis Surabaya City Center Hotel

Very good
Room comfort & quality

7.7

Twin Room
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Double Bed Standard
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Room
...
  • Room size: 17 m²/183 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Twin Suite Room
...
    Enter dates to see prices
    House
    ...
      Enter dates to see prices
      Twin Luxury Room
      ...
        Enter dates to see prices
        Single Comfort Room
        ...
          Enter dates to see prices
          Double Economic
          ...
            Enter dates to see prices
            Family Superior Room
            ...
              Enter dates to see prices

              Frequently asked questions

              Is car parking available at ibis Surabaya City Center Hotel?

              ibis Surabaya City Center Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

              What is the average travel time to the closest airport from ibis Surabaya City Center Hotel?

              The average travel time to get from ibis Surabaya City Center Hotel to the airport is 26 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

              What are the property's policies for children's bedding at ibis Surabaya City Center Hotel?

              ibis Surabaya City Center Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

              At what time of the year is ibis Surabaya City Center Hotel most popular?

              ibis Surabaya City Center Hotel's most popular month where verified visitors have stayed the most is in December.

              What payment cards are supported at ibis Surabaya City Center Hotel?

              ibis Surabaya City Center Hotel accepts up to 5, with payment card options consisting of American Express, Cash, MasterCard, and Visa.

              What is the typical rating that verified Business travelers' have given to ibis Surabaya City Center Hotel?

              Verified business travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 8.1. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

              What do local visitors think about ibis Surabaya City Center Hotel?

              Verified local travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 9.0. You can look up on more in depth customer reviews, and comments for this property down in the review section.

              What well-known shopping destinations are near to ibis Surabaya City Center Hotel?

              Shopping options in ibis Surabaya City Center Hotel’s Surabaya Center neighborhood include Tunjungan Plaza.

              Can special events be hosted at ibis Surabaya City Center Hotel?

              This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings such as weddings, engagements, and private events can be organized at ibis Surabaya City Center Hotel. Small or intimate events like birthday parties and entertainment events can also be arranged. Services for wireless internet and audio-visual equipment are readily available to help your special occasion go effortlessly.

              See map

              Explore the neighborhood

              What people love about ibis Surabaya City Center Hotel

              • 9.2

                Exceptional
                Staff 

                "Very clean rooms, absolutely helpful staff!"

                Fahn

                |

                March 20, 2023

              • 10

                Exceptional
                Cleanliness

                "Clean dan Comfortable room."

                Lenny

                |

                January 27, 2023

              • 10

                Exceptional
                Location

                "A good hotel within range of a huge shopping mall within 10 mins walk."

                Roger

                |

                April 11, 2023

              Overall rating:

              8.5

              Excellent
              1,294 reviews
              Cleanliness
              8.5
              Facilities
              8.2
              Location
              9.0
              Read all reviews >
              What travelers say they love:
              Room is new and clean, price is cheap, staffs are friendly.
              DO from Vietnam
              Solo traveler
              More about ibis Surabaya City Center Hotel

              More about ibis Surabaya City Center Hotel

              ibis Surabaya City Center Hotel

              For travelers who want to take in the sights and sounds of Surabaya, ibis Surabaya City Center Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
              At ibis Surabaya City Center Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
              For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
              For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the ibis Surabaya City Center Hotel. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
              All rooms at ibis Surabaya City Center Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and bottled water are provided in some guestrooms.
              Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


              Dining and things to do

              Each morning you can start the day with a delicious in-house breakfast offered at ibis Surabaya City Center Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
              Enjoy the countless activities offered at ibis Surabaya City Center Hotel. A relaxing end to every day is possible with a visit to the massage and spa.


              Around the property

              An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 660 m away.

              Show less

              Amenities and facilities

              Excellent
              Facilities

              8.2

              Most talked about facilities

              Breakfast

              16 mentions

              Housekeeping

              15 mentions

              Food & Dining

              6 mentions

              Internet

              4 mentions

              Languages spoken
              • English
              • Indonesian
              Accessibility
              • Wheelchair accessible
              Internet access
              • Free Wi-Fi in all rooms!
              • Internet
              • Internet services
              • Wi-Fi in public areas
              Things to do, ways to relax
              • Massage
              • Spa
              • Spa/sauna
              • Ticket services
              • Tours
              Cleanliness and safety
              • Anti-viral cleaning products
              • Body thermometer
              • Breakfast takeaway service
              • Cashless payment service
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Doctor/nurse on call
              • Face coverings on staff
              • First aid kit
              • Free face masks
              • Guest rooms seal after sanitization
              • Hand sanitizer
              • Hot water linen and laundry washing
              • Hygiene certification
              • Individually-wrapped food options
              • Physical distancing of at least 1 meter
              • Protective screens in common areas
              • Room sanitization opt-out available
              • Rooms sanitized between stays
              • Safe dining setup
              • Sanitized kitchen and tableware items
              • Staff trained in safety protocol
              • Sterilizing equipment
              • Temperature check for guests and staff
              Dining, drinking, and snacking
              • Alcohol
              • Bar
              • Breakfast [buffet]
              • Breakfast [continental]
              • Coffee shop
              • Fruits/snacks
              • Kitchen
              • Restaurants
              • Room service [24-hour]
              Services and conveniences
              • Air conditioning in public area
              • Concierge
              • Contactless check-in/out
              • Daily housekeeping
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Fireplace
              • Food delivery
              • Invoice provided
              • Laundry service
              • Luggage storage
              • Meeting/banquet facilities
              • Safety deposit boxes
              • Smoke-free property
              • Smoking area
              • Xerox/fax in business center
              For the kids
              • Babysitting service
              Access
              • CCTV in common areas
              • CCTV outside property
              • Check-in/out [express]
              • Check-in [24-hour]
              • Fire extinguisher
              • Front desk [24-hour]
              • Non-smoking rooms
              • Pets allowed
              • Safety/security feature
              • Security [24-hour]
              • Smoke alarms
              Getting around
              • Airport transfer
              • Car park [free of charge]
              • Car park [on-site]
              • Shuttle service
              • Taxi service
              • Valet parking
              Available in all rooms
              • Air conditioning
              • Baby cot (upon request)
              • Blackout curtains
              • Closet
              • Clothes rack
              • Coffee/tea maker
              • Daily housekeeping
              • Desk
              • Electric kettle
              • Fire extinguisher
              • Free bottled water
              • Hair dryer
              • In-room safe box
              • Interconnecting room(s) available
              • Ironing facilities
              • Linens
              • Non-smoking
              • Private bathroom
              • Safety/security feature
              • Satellite/cable channels
              • Seating area
              • Shower
              • Slippers
              • Smoke detector
              • Socket near the bed
              • Sofa
              • Telephone
              • Toiletries
              • Towels
              • Trash cans
              • Wake-up service
              • Wi-Fi [free]
              • Window
              • Wooden/parqueted flooring

              Food and dining

              Breakfast options
              • Asian
              • Buffet
              Restaurants on site
              Taste Restaurant
              • Cuisine: Asian, Chinese, Indonesian
              • Menu: Buffet, A-la-carte

              Location

              94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271
              Exceptional
              Location

              9

              Airports
              • Juanda International Airport (SUB)
                13.2 km
              • Abdul Rachman Saleh Airport (MLG)
                74.3 km
              Public transportation
              • Gubeng Train Station
                1.3 km
              • Ngagel
                2.2 km
              Hospital or clinic
              • Panti Asuhan Matahari Terbit
                280 m
              Shopping
              • Tunjungan Plaza
                670 m
              Convenience store
              • Alfamart
                990 m
              Cash withdrawal
              • ATM
                90 m

              What's nearby

              Popular landmarks
              • Tunjungan Plaza
                670 m
              • Monkasel (Submarine Monument)
                840 m
              • Bungkul Park
                2.4 km
              • Tugu Pahlawan
                2.6 km
              • Suramadu National Bridge
                2.8 km
              • Surabaya Town Square
                3.0 km
              • Surabaya's Zoo
                3.0 km
              • Sampoerna Museum
                4.4 km
              • Pakuwon Food Festival
                6.7 km
              • Masjid Nasional Al Akbar Surabaya
                8.0 km
              Nearby landmarks
              • Singapore Air
                70 m
              • Graha Bumi
                140 m
              • Malaysia Air
                240 m
              • Eva Air
                240 m
              • Cathay Pacific Office
                240 m
              • HSBC Bank
                240 m
              • The TV Bar
                240 m
              • Citibank
                240 m
              • Embassy of United Kingdom
                280 m
              • Panti Asuhan Matahari Terbit
                280 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Children 0-11 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 12 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-out until12:00
              • Reception open until00:00
              Getting around
              • Airport transfer fee150000 IDR
              • Distance from city center4.4 km
              • Travel time to airport (minutes)26
              Extras
              • Breakfast charge (unless included in room price)80000 IDR
              The property
              • Non-smoking rooms/floorsyes
              • Number of bars/lounges1
              • Number of floors9
              • Number of restaurants1
              • Number of rooms 224
              • Year property opened2014
              • Most recent renovation2016

              Property announcements

              Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

              The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

              In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

              Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

              Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

              Reviews of ibis Surabaya City Center Hotel from real guests

              Provided by verified guests of Agoda
              8.5
              /
              10
              Cleanliness8.5
              Facilities8.2
              Location9.0
              Room comfort and quality7.7
              Service8.6
              Value for money8.6
              High score for Surabaya
              Rating
              9+ Exceptional (238)
              8-9 Excellent (73)
              7-8 Very Good (123)
              6-7 Good (41)
              <6 Below Expectation (46)
              Time of the year
              Mar - May (128)
              Jun - Aug (95)
              Sep - Nov (117)
              Dec - Feb (181)

              Show reviews that mention 

              Showing 521 verified guest comments
              12345
              10.0
              Exceptional
              Eiline from Indonesia
              Solo traveler
              1 Double Bed Standard
              Stayed 2 nights in February 2023

              Staff was nice & strategic location”

              It was easy to find this hotel, and its in the middle of the city, easy access to food and tourist attraction. Special thanks to kak Melinda Front Office staff, and all the staff that was very kind and nice, they all provide my needs.

              Reviewed February 08, 2023

              See room deals

              Dear Eiline, Warmest greetings from ibis Surabaya city center.. We very much appreciate your feedback regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded February 11, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Lenny from Indonesia
              Couple
              1 Double Bed Standard
              Stayed 1 night in January 2023

              Best Hotel !!”

              Prima Location, right at the heart of Surabaya city center / downtown. Clean dan Comfortable room. Breakfast is quite delicious. My only regret was we booked for the room just for one night. We wished that we made the booking our stay for a bit longer, 2 nights or even more.

              Reviewed January 27, 2023

              See room deals

              Dear Lenny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded January 29, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Eiline from Indonesia
              Solo traveler
              1 Double Bed Standard
              Stayed 1 night in February 2023

              great price!”

              everything was nice, all the FO, FB, and HK staff was very nice and warm... also great location, great experience with affordable price!

              Reviewed February 08, 2023

              See room deals

              Dear Eiline, Warmest greetings from ibis Surabaya city center.. We very much appreciate your feedback regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded February 11, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Mbak from Indonesia
              Solo traveler
              1 Double Bed Standard
              Stayed 1 night in January 2023

              Hotel terdebest di Surabaya ”

              Best banget fasilitas, pelayanan, dan staff nya, ramah² staff nya, sarapan pun menu nya gaada yg failed. Minusnya hanya gaada kulkas aja but overall okey banget kalo untuk me time or couple time 😍😍😍

              Reviewed January 29, 2023

              See room deals

              Mbak yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

              Responded January 31, 2023
              ibis Surabaya City Center Hotel
              9.6
              Exceptional
              AZNAN from Malaysia
              Solo traveler
              1 Double Bed Standard
              Stayed 4 nights in December 2022

              Exceptional”

              Good location, friendly staff, good vibe. One minor thing is the towels need to be replaced with brand new ones as the current items look jaded n 'appear' unhygienic although they are cleaned towels. Other than this all are great. I would stay again here in my next trip.

              Reviewed January 11, 2023

              See room deals

              Dear Aznan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded January 14, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Andro from Taiwan
              Couple
              1 Double Bed Standard
              Stayed 1 night in January 2023

              Very good services”

              The service staff is very good. They will help you willingly when you need help.

              Reviewed January 16, 2023

              See room deals

              Dear Andro, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded January 21, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Queen from Indonesia
              Family with young children
              Twin Room
              Stayed 1 night in October 2022

              its great”

              i'm staycation with my friends, the hotel is so close with mall and mcd. and they serve our room with good view, thankyou

              Reviewed November 18, 2022

              See room deals

              Dear Queen, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded November 20, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Dzulhelmi from Malaysia
              Business traveler
              Twin Room
              Stayed 1 night in September 2022

              Great Location”

              Great location with 7 minutes walking to the nearest shopping mall. 1 minutes to Indo Maret

              Reviewed December 28, 2022

              See room deals

              Dear Dzulhelmi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 30, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              HAMZAH from Malaysia
              Solo traveler
              Twin Room
              Stayed 1 night in December 2022

              Nice, clean and friendly staffs”

              Worth staying in this hotel

              Reviewed December 30, 2022

              See room deals

              Dear Hamzah, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 31, 2022
              ibis Surabaya City Center Hotel
              9.6
              Exceptional
              Fictor from Indonesia
              Solo traveler
              Twin Room
              Stayed 1 night in December 2022

              Superb ”

              I stayed for just a night and I had very good rest during my stay and surprisingly the breakfast was very very good , room was nice clean , it’s located in the downtown

              Reviewed December 05, 2022

              See room deals

              Dear Fictor, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 11, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              ng from Singapore
              Solo traveler
              1 Double Bed Standard
              Stayed 1 night in November 2022

              Great stay”

              you always can believed in IBIS brand, niceeee.

              Reviewed December 21, 2022

              See room deals

              Dear ng, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 23, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Rizki from Indonesia
              Couple
              Twin Room
              Stayed 1 night in January 2023

              Facilities, location, food”

              Overall nice, i like the hotel

              Reviewed February 06, 2023

              See room deals

              Dear Rizki, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded February 11, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              ferry from Indonesia
              Couple
              Twin Room
              Stayed 1 night in December 2022

              IBIS Hotel”

              The hotel location is closed to Mall just 5 minutes walk away and located at City centre.

              Reviewed December 14, 2022

              See room deals

              Dear Ferry, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 17, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Wahyu from Indonesia
              Couple
              1 Double Bed Standard
              Stayed 2 nights in December 2022

              Best Hotel in town”

              This hotel so great

              Reviewed January 02, 2023

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              Dear Wahyu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded January 06, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Ritawati from Indonesia
              Family with teens
              1 Double Bed Standard
              Stayed 2 nights in April 2022

              The best price”

              Harga terbaik layanan the best

              Reviewed November 27, 2022

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              Ritawati yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

              Responded November 29, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Ritawati from Indonesia
              Family with teens
              1 Double Bed Standard
              Stayed 1 night in July 2022

              The best price”

              Harga terjangkau layanan oke

              Reviewed November 27, 2022

              See room deals

              Ritawati yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

              Responded November 29, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Andriana from Indonesia
              Business traveler
              Twin Room
              Stayed 4 nights in September 2022

              Always stay here”

              Prime location, staff so friendly

              Reviewed January 05, 2023

              See room deals

              Dear Andriana, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded January 06, 2023
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              Monday from Indonesia
              Business traveler
              1 Double Bed Standard
              Stayed 3 nights in July 2022

              Great location”

              Locate in the heart of city and easy to get anywhere.

              Reviewed August 04, 2022

              See room deals

              Dear Monday., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

              Responded August 13, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              senu from Indonesia
              Family with young children
              1 Double Bed Standard
              Stayed 1 night in December 2022

              I would recommend ”

              It's worth the money.

              Reviewed December 29, 2022

              See room deals

              Dear Senu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

              Responded December 30, 2022
              ibis Surabaya City Center Hotel
              10.0
              Exceptional
              david from Singapore
              Solo traveler
              1 Double Bed Standard
              Stayed 2 nights in August 2022

              Good hotel ”

              Good hotel. Nice location and nice staff. Thank you

              Reviewed August 14, 2022

              See room deals

              Dear David, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

              Responded August 16, 2022
              ibis Surabaya City Center Hotel
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