8.1
Excellent
/10
(1,212 reviews)See what guests said
Housekeeping77
Breakfast56
View12
See map
8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Old Quarter 330 m
St. Joseph's Cathedral 650 m
Vietnam Military History Museum 790 m
Hoa Lo Prison 1.0 km
Vietnamese Women's Museum 1.3 km
Ho Chi Minh Mausoleum 1.4 km
One Pillar Pagoda 1.4 km
Presidential Palace Historical Site 1.4 km
Temple of Literature & National University 1.5 km
Vietnam Museum of Ethnology 5.0 km
Nearby landmarks
Motorbike parking (Pho Hang But) 60 m
Nam Tailor 70 m
Houng Sen 130 m
Halong Bay Day Tours 140 m
Ho Guom Audio 180 m
Evan Journey - Day Tours 210 m
Bia Hoi 68 Hang Quat 260 m
Pharmacy 260 m
Duc Nhan Tailor 270 m
Miniso 280 m
Icon 36 Hotel & Residence

"Loads of famous food stalls within a 5 mins walking distance."

Leong - December 17, 2019
Deluxe Double City View Icon 36 Hotel & Residence
Lobby Icon 36 Hotel & Residence
Lobby Icon 36 Hotel & Residence
See all 32 photos
Removed from saved list
Newly renovated
Free Wi-Fi
2019

Icon 36 Hotel & Residence

35 Bat Su Str., Old Quarter, Hanoi, Vietnam, 0084 - See map
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Hanoi every 7 minutes on Agoda.com
Value for money8.2
Distance to city center0 km
Location rating8.6
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.4 km

Rooms available at Icon 36 Hotel & Residence

Excellent
Room comfort & quality
8.2
Deluxe Double with Balcony
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Triple
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed and 1 single bed
Enter dates to see prices
Family Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Superior
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Double City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Suite with City View
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Suite City View
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Single room - De Luxe - City View
...
    Enter dates to see prices
    Family 2 Beds
    ...
      Enter dates to see prices
      Deluxe Executive Room
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at Icon 36 Hotel & Residence?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Icon 36 Hotel & Residence?

        Icon 36 Hotel & Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Icon 36 Hotel & Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Icon 36 Hotel & Residence has a car park available for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

        Is breakfast offered at Icon 36 Hotel & Residence?

        Start your mornings right, with the continental and buffet breakfast options offered at Icon 36 Hotel & Residence. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 125000 VND for adults and 5 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Icon 36 Hotel & Residence?

        Icon 36 Hotel & Residence features an on-site restaurant for your dining convenience.

        What is the smoking policy at Icon 36 Hotel & Residence?

        Icon 36 Hotel & Residence does permit smoking in some areas and is not 100% smoke-free.

        See map
        Explore the neighborhood

        What people love about Icon 36 Hotel & Residence

        • 8.4
          Excellent
          Staff 

          "Good staff especially the lady at the reception."

          AUGUSTINUS

          |

          February 18, 2020

        • 7.6
          Very good
          Cleanliness

          "Food was ok but the room is clean and spacious."

          Ezekiel

          |

          December 27, 2019

        • 8.8
          Excellent
          Staff 

          "Amazing Hotel staff so helpful and friendly."

          EastvanBlackcat

          |

          February 22, 2020

        Property ranking|Compared to 3,054 Hanoi properties
        See all rankings
        Cheapest price score
        Room comfort score
        8.2/10
        Room size
        32 sqm.
        Location score
        8.6/10
        Better than
        96
        %
        of Hanoi properties
        Better than
        95
        %
        of Hanoi properties
        Bigger than
        93
        %
        of Hanoi properties
        Better than
        90
        %
        of Hanoi properties
        Up to 30% off with Agoda Insider Deals!

        Prices drop the moment you sign in!

        Sign in now
        Overall rating:
        8.1
        Excellent
        1,212 reviews
        Cleanliness
        7.8
        Facilities
        7.3
        Location
        8.6
        Read all reviews >
        What travelers say they love:
        Breakfast is fair enough mix of fresh and cooked food.
        Jennifer from Philippines
        Couple
        More about Icon 36 Hotel & Residence

        More about Icon 36 Hotel & Residence

        Set in the historic Old Quarter, this charming accommodation in Hanoi gives easy access to the city's charming streets as well as numerous stores and boutiques for shopping. The Icon 36 Hotel & Residence boasts luxury and class with 30 tastefully appointed rooms available. Close to the hotel is the beautiful Hoan Kiem Lake, which will lend a romantic feel to your stay. Each unit at the hotel is thoughtfully equipped with amenities suited for the discerning guests. Some of them include satellite TV with international channels, Internet access, a mini bar, and safety deposit box. City tours can be booked right from the hotel for those who would like to sightsee and interact with locals. After a long day out, come back for a blissful massage or relax in the sauna on the premises.

        Show less

        Most talked about facilities

        Breakfast
        100 mentions
        Housekeeping
        61 mentions
        Internet
        11 mentions
        Food & Dining
        6 mentions

        What they offer

        10.0
        Exceptional
        Breakfast

        "The free breakfast was very good and buffet style."

        Adrian

        |

        February 17, 2020

        View all reviews
        Show less

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Continental

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Property's guest policies

        Show less

        Some helpful facts

        Show less

        Reviews of Icon 36 Hotel & Residence from real guests

        Provided by verified guests of Agoda
        8.1
        /
        10
        Cleanliness7.8
        Facilities7.3
        Location8.6
        Room comfort and quality8.2
        Service8.6
        Value for money8.2
        High score for Hanoi
        Rating
        9+ Exceptional (322)
        8-9 Excellent (142)
        7-8 Very Good (119)
        6-7 Good (61)
        <6 Below Expectation (108)
        Time of the year
        Mar - May (142)
        Jun - Aug (201)
        Sep - Nov (177)
        Dec - Feb (232)
        Don't miss out!Users are booking a place in Hanoi every 7 minutes on Agoda.com
        All guests (1212)
        All room types
        All languages

        Show reviews that mention 

        Showing 752 verified guest comments
        12345
        10.0
        Exceptional
        CHEAM from Malaysia
        Business traveler
        Superior
        Stayed 1 night in December 2013

        Hoem away from home in Old Quarters”

        great room, friendly staff and conveniently located

        I checked into Icon 36 Hotel & Residence in Hanoi last week. It was actually recommended by a classmate of mine who has stayed there earlier. What he described positively about the hotel is actually what I got, in fact it's more especially on the service and overall comfort. The room 604 that I stayed in was great, spacious, clean and nicely decorated without the gaudiness one often find in a local hotel in Vietnam. The bed is as comfortable as one can get in a 5-star hotel, not to mention the fluffy pillows which doesn't give you a neck-ache the next morning. I m truly surprised that for the price that I paid, I actually got a computer with free internet access in the room (wifi connection also very strong throughout the hotel building). The one thing that stood out during my stay, even though only for a night, is the friendly and attentive staff, they just made you feel at home right from the time you check in. Also tons of local food and dishes available just along and around every corner from the hotel in Bat Su Street, such as beef noodle, bun cha and Highway 4 restaurant, famed for its local wine and exotic dishes. More exciting service coming soon as I heard from the manager, Mr Hien that they will be opening up a bar very soon. I will be back again to Hanoi for a follow-up business meeting next month and I know where my home is, Icon 36!

        Reviewed December 19, 2013

        See room deals

        9.0
        Exceptional
        Simon from United Kingdom
        Business traveler
        Deluxe Double with Balcony
        Stayed 3 nights in September 2015

        Everything you could want from a Boutique”

        Where do I begin... 1. Warmth 2. Service Standard 3. Value

        I last stayed in Hanoi at the Sofitel three months ago... so we are talking about a truly great business class hotel to familial low cost Old Quarter boutique. Not to take anything away from the excellent Sofitel but I would choose little ICON 36 any day. Warm and I mean super warm service, personalized attention, genuine concern for hour enjoyable stay, breakfast however you want it... Off the buffet or fresh right out of the pan (included in rate). Room ... well I went for a Suite because the value was so good but they insisted I take the family suite at zero upgrade fee. HUGE room, balcony, computer... yes even a flat screen desk-top included... big flat panel TV, loads of workspace, new wood strip floors and presentable decor throughout. One downside would be the shower... fitted side on into the tub so limiting my favourite morning activity somewhat. Location is great but a bit of a hike from the lake or bar street... but well within the old quarter. Lovely lovely stay. If you want a secure, friendly stay right on the heart of old Hanoi with a big room and the nicest staff in the world... look no further than ICON 36. The number matched the number of years I have been travelling the world ... 20 of them in Asia, so I have seen a few hotels.

        Reviewed September 06, 2015

        See room deals

        10.0
        Exceptional
        Nguyen from Vietnam
        Couple
        Superior Room With Window
        Stayed 1 night in December 2017

        Excellent ”

        Superb service, staffs are extremely helpful. Their service to you start from you arrive at the hotel. They help us out from restaurant recommendation, reservation booking, room upgrade till arrange another airport transfer for us on our last day in Hanoi. The hotel breakfast is really nice. they always keep asking you to order during all the time! So convenient location within Old Quarters. Overall, I had a great time at Icon 36 Hotel & Residence and highly recommend it to everyone.

        Reviewed December 21, 2017

        See room deals

        10.0
        Exceptional
        John from United States
        Couple
        Deluxe Double with Balcony
        Stayed 3 nights in August 2019

        Great hotel in old quarter of Hanoi”

        No cons for me only pros. Large clean rooms. Low prices. Great friendly helpful staff. Always putting customer service first. Good breakfast service in the morning. The location is nice. It's in a quiet section of the old quarter. Plenty of coffee shops, restaurants, and even a Circle K all within a block of the hotel. You can walk to Beer Street, Night Market, and Hoan Kiem Lake in 5 to 10 minutes. I definitely would return to this hotel again on my next stay in Hanoi. THANK YOU again Icon 36 Hotel and Staff.

        Reviewed August 15, 2019

        See room deals

        10.0
        Exceptional
        Tearlach
        Couple
        Superior
        Stayed 1 night in March 2019

        Sweet hotel”

        If you want to look for hotel in Hanoi, Icon 36 Hotel & Residence will be the best choice. Hotel is spotlessly clean with all facilities you could want, beautiful room, nice staff and very private. You don't need to think anything to must-to-do as staff will recommend you lots of places. Especially, Mr Marcus was amazing to arrange trip to Halong bay with incredible price in last minute. We couldn't require anymore than what they brought the best one. Fantastic hotel.

        Reviewed April 05, 2019

        See room deals

        8.7
        Excellent
        Billy from Philippines
        Solo traveler
        Superior
        Stayed 3 nights in December 2015

        Very good for a very affordable price”

        food, staff, location

        I am not rating for Icon 36 Hotel and Residence since they transferred me to their sister hotel which is Icon 36 Hotel.The food is good. I wasn't expecting a lot from the price that I paid but it exceeded my expectations. The room is clean, the toilet is very clean and the shower is amazing. The water pressure is excellent and the heater is very good. The only problem is they do not have soap holder in the shower area so you have to put your soap and shampoo on the floor while taking a shower. The staff is very friendly and approachable. I will definitely stay again here when I go back in Hanoi.

        Reviewed January 10, 2016

        See room deals

        10.0
        Exceptional
        Sharseia from Germany
        Couple
        Superior
        Stayed 1 night in July 2019

        Superb”

        Everything was perfect at Icon 36 hotel & residence. All the people working there were nice and attentive. A big thanks to manager Marcus and all his staffs. Another thanks to bellman who helped us a lot from beginning to ending stay. We highly recommend hotel for everything service, food, location, cleaness room and also main point of Hanoi. We enjoyed our stay at Icon hotel !!

        Reviewed August 05, 2019

        See room deals

        10.0
        Exceptional
        Mr from Australia
        Family with young children
        Family Suite
        Stayed 4 nights in July 2015

        Awesome gem in the old quarter- AMAZING STAFF! ”

        Staff Location Cleanliness

        Loved this place!! Little Gem in the middle of the old quarter. Staff were only to happy to help at any request. Traveling with 3 small children is never easy but they went out of their way at every turn. Last moment change of plan to go to Halong Bay and Icon 36 held our luggage for us- even offered us a nice shower when we returned after our stay. We would most definitely stay here again next time we visit Hanoi. Thankyou Icon 36 for a wonderful stay.

        Reviewed July 22, 2015

        See room deals

        7.6
        Very good
        Cecilia from Malaysia
        Group
        Superior
        Stayed 1 night in January 2017

        Hotel with great hospitality and good location ”

        We traveled in a group of 11 adults and 4 children, and stayed in Icon 36 Hotel & Residence from 28-31st December 2016 and 1-2nd January 2017. Hotel was located in a slightly quieter part of Old Quarters but was within walking distance to everywhere else (i.e., Dong Xuan market, Hoan Kiem lake, major shopping & food streets were all within 1km). We did not feel unsafe walking in the streets, even at night. We arrived at the hotel in the morning before 12pm when our rooms were not ready but they were helpful in keeping our luggages while we roam around Old Quarters. We booked a total of 5 rooms (3 family and 2 superior). Although I booked for 3 Family Suite on Agoda, I was allocated one family suite (1 double and 2 single beds) and two family rooms (1 double and 1 single bed) - but this wasn't an issue for us. Rooms on their highest (8th) floor requires you to take the elevator to the 7th floor and walk up the stairs - do take note for those who are requesting for "high floors". Room size was slightly scarce (except for the family suite); may have only a small space to open up big luggages. Otherwise, their beds and sheets were comfortable to sleep in, toilets were clean. We gave their staff a 5-star rating - they were all friendly, capable, helpful, hospitable and impressive in multitasking (one can be seen as a chef in their cafe in the morning but also runs the reception on night duty and a bellboy on the following day!). Value for money!

        Reviewed January 03, 2017

        See room deals

        9.2
        Exceptional
        Alice from Malaysia
        Group
        Superior
        Stayed 2 nights in December 2018

        Excellent staffs & location”

        Our stay at Icon 36 Hotel & residence was good. Beds are comfortable and we have a great stay for 2 days. Marcus is very helpful. He help us arrange pick-up from the airport. Upon our arrival, he gave us a copy of map and shows us interesting must visit places. The breakfast is good too. Although simple but it really what you need for a start-up day. We will definitely return for second time again. Thank you Marcus for everthing.

        Reviewed December 24, 2018

        See room deals

        10.0
        Exceptional
        Crewe
        Group
        Superior
        Stayed 1 night in February 2019

        Value for money”

        It was wonderful hotel and that was our concern when we decided to book it during holiday. If fact when we arrived, they forgot passport on taxi on the way to the hotel, Hotel Manager - Marcus was so fantastic to call taxi company and took passport back for us. We were so lucky to get it. We were appreciated their help. The room was functional and specially comfortable. It is not really big but spacious enough. The beds are very comfortable and there is TV LCD in the room. The really surprising thing is the price as its cost not much more than hotel nearby but quality is much better. I really hope they will keep the standard and price as I travel quite frequently to Hanoi, Icon Residence is the first choice.

        Reviewed February 27, 2019

        See room deals

        8.4
        Excellent
        John from United Kingdom
        Couple
        Superior
        Stayed 3 nights in September 2017

        Hectic Hanoi!😆”

        The staff were great...very friendly, helpful and knowledgable. The hotel itself is ideally located in the busy Old Quarter but, this particular one (there are 3 Icon 36 hotels in Hanoi) needs a little tlc. Breakfast was included in our room rate but, although relatively nice, was a little disappointing from a choice perspective. I hope the owners invest some much needed money and make the hotel a place the staff can be truly proud of.

        Reviewed September 10, 2017

        See room deals

        10.0
        Exceptional
        Simpson from Sweden
        Group
        Superior
        Stayed 1 night in January 2019

        Large room for a good price”

        Large room that was very good price. Location was great, closed to main food, beer area. Staff was very nice and kind as well. Highly recommend and will definitely be staying at Icon 36 Hotel & Residence in the future,again.

        Reviewed January 25, 2019

        See room deals

        9.3
        Exceptional
        James from Australia
        Couple
        Deluxe Double with Balcony
        Stayed 2 nights in December 2015

        Great, welcoming staff - nice hotel”

        Helpful Staff, Central location

        We were extremely impressed with our stay at Icon 36. We were very impressed by the service and professionalism of all staff, especially Mr Tom. The hotel was clean, rooms were large, the hot water was good, wifi was good, breakfast was standard but satisfying. The room was fairly noisy from the street below and bathroom was a bit tight. We were also concerned that there was loose electrical wires in the shower. The beds were very firm. There is no restaurant, they only serve breakfast and the bar below does not seem to be operational. All in all this hotel was good value for money and would recommend staying here.

        Reviewed December 13, 2015

        See room deals

        9.7
        Exceptional
        timothy from United States
        Couple
        Deluxe Double City View
        Stayed 2 nights in July 2014

        Excellent hotel, nice/clean rooms, helpful staff”

        Front desk and bell boys, location near good food, nice and clean rooms

        We had a very nice stay in the Icon 36. The front desk staff and bell boys are great -- quite helpful and friendly. The rooms are clean and tidy and comfortable. I think it's a great choice for anyone coming to Hanoi. There are some good local restaurants nearby as well as a 24-hour convenience store which is rare in Hanoi. I will be staying here again if possible in the future and give it a strong recommendation!

        Reviewed July 15, 2014

        See room deals

        7.6
        Very good
        Tue from Vietnam
        Couple
        Deluxe Double with Balcony
        Stayed 4 nights in August 2017

        Will come back here only for location and staff”

        5-star for the staffs: always smile and gentle. It seems they train their staff well. The hotel is in the old quarter, so you can walk to almost any places there. But that appears to be the only good things I can tell about this hotel. The facility is not as good as expected, if I don't say bad. You can see that the hotel is not in good maintenance. They had to move me from Icon 36 at Bat Su street to Icon 36 on Cua Dong street due to an air-con issue. My new room was on 8th floor, but the lift goes up only to 7th FL, which means I have to walk to my room by stair. And once again, the AC at my new room (801) cannot swing, which means it keeps blow the air directing to my bed, and it was so loud that I have to request to change my room again after one night. The staff scored again, they changed me to the VIP room on 7th floor with no extra fee. However, the facility in the VIP room is not of good quality: - Wardrobe doors cannot slide - Bathroom lock malfunctions - Bathroom glass door is rusted and the rubber band wrapped around it looses. - Water went through in the ceiling in heavy rain. Maybe I'm hard to please but I assure you could see these things too if you were me.

        Reviewed August 07, 2017

        See room deals

        9.0
        Exceptional
        Marion from United Kingdom
        Couple
        Deluxe Double with Balcony
        Stayed 4 nights in June 2015

        Good hotel in a good location”

        The welcome, the staff, the size of the room

        A very good stay at a very reasonable price. The room was a good size, although the bathroom was small, and we weren't told how to switch on the water heater (a big tank mounted on the wall above the bath). The air conditioning worked well and kept the room nice and cool. There could be access problems for some people, as there are 5 or 6 fairly steep steps from the pavement to the entrance. Also more stairs down to the basement where breakfast is served. The staff were very helpful,arranging transport from and to the airport and also a trip for some members of our group. And the location in the old quarter is very interesting, close to the 36 streets of little stalls selling all sorts of things.

        Reviewed June 11, 2015

        See room deals

        10.0
        Exceptional
        John from United States
        Couple
        Deluxe Double with Balcony
        Stayed 1 night in August 2019

        Great place to stay in the old quarter of Hanoi”

        Large clean rooms. Low affordable prices. Friendly hospitality by all of the staff here. I stayed here 3 nights my first stay and really enjoyed. Then my girlfriend and I went to Sapa for a night. They held our suitcases for us and did our laundry. When we arrived late at night 2 nights later. They had already put the key in the charger to turn on the AC for us. The staff brought up our suitcases and laundry. It was very appreciated after a 5 hour bus ride to Hanoi from Sapa. The staff even offered to make us breakfast the day we left for Sapa at 6:30 am even though their kitchen didn't open until 7 am. We told them it wasn't necessary as we found a nearby restaurant open at 6 am. But it shows they are always friendly and giving great customer service. I will be happy to return here again on my next stay in Hanoi. Its located in a quiet section of the old quarter. But you can walk to Beer Street, the Night market, and Hoan Kiem Lake in 5 or 10 minutes. Thanks again

        Reviewed August 15, 2019

        See room deals

        10.0
        Exceptional
        Glenn from United States
        Solo traveler
        Superior
        Stayed 3 nights in May 2019

        Excellent place to stay”

        Soon after I booked my room I received an email from Marcus at the hotel asking to assist with transportation from the airport. When I arrived at hotel, they were expecting me and had check-in process nearly complete. Marcus assisted me with tour plans and made sure I was able to make the most of my stay in Hanoi. He arranged all my tours which were a little more than I could buy off the street, but they were the highest quality. Not sure the cheaper ones would be as quality. Definitely book tours with the hotel. Room was big, clean comfy and AC blows cold. Breakfast was plentiful. I checked out at noon, but train was at 8. They let me come back and shower before my train. Absolutely a wonderful place to stay in the middle of Old Quarter.

        Reviewed May 09, 2019

        See room deals

        9.3
        Exceptional
        Donna from New Zealand
        Couple
        Deluxe Double City View
        Stayed 4 nights in November 2014

        Value for money”

        Staff, location and friendliness

        We really enjoyed our stay at the Icon 36 Hotel and residence, we found the staff so friendly and really helpful. I would have to recommend this hotel to anyone.

        Reviewed November 11, 2014

        See room deals

        12345
        This is a popular property. Don't miss out!

        Back to search results

        Back to room choices

        |

        Dismiss

        null