Icon 36 Hotel
Icon 36 Hotel
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10.0
Exceptional

"Exceptional Price, lovely staff, adequate breakfast and quie..."

Darryl

|

April 5, 2018

Superior Double or Twin Room Icon 36 Hotel
Superior Double or Twin Room
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Lobby Icon 36 Hotel
Lobby
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Lobby Icon 36 Hotel
Lobby
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Interior view Icon 36 Hotel
Interior view
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Excellent
Location
8.3
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What guests are saying:
The staffs are friendly and helpful.
Cui L. from Malaysia
Family with older children
Room is comfortable and clean.
Ho from Malaysia
Group
The hotel is in a quite street with nice equipments
Tran from Vietnam
Solo traveler
Very nice staff, big rooms, good breakfast I would 100% come back
Alfheidur from Iceland
Family with young children
The hotel is in tourist attractions, near local train station. We saw local houses on railway, very special. Room itself was clean. The facilities are working well and staff are extremely helpful and accommodating. 3-star hotel and 5-star service quality. Keep it up.
Heinrich from Spain
Couple
Nice hotel, central location. Very nice breakfast.
Dirk from Canada
Couple
Exceptional Price, lovely staff, adequate breakfast and quiet. Very hard to beat and no point in trying. The minor maintenance item in my room was fixed promptly
Darryl from Australia
Solo traveler
Good Location. clean rooms, wifi was a bit spotty
sarita from United States
Solo traveler

Icon 36 Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 522 reviewsSee what guests said
8.0
/
10
Excellent room comfort and quality
8.7
Value for money8.1
Distance to city center0. Km
Location rating8.3
Nearest airportGia Lam Airport (VGL)
Distance to airport4.2 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 13 times since yesterday
Superior Double or Twin Room
Superior Double or Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Triple City View
Family Triple City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed and 1 double b...
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Family Suite Room
Family Suite Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 single bed and 1 double b...
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Deluxe Double or Twin
Deluxe Double or Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Room Two Beds
Family Room Two Beds
...
  • Room size: 35 m²/377 ft²
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Family Room Two Beds
Family Room Two Beds
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    Gao Ji Ke Fang , 1 Zhang Shuang Ren Chuang Huo  2 Zhang Dan Ren Chuang
    Gao Ji Ke Fang , 1 Zhang Shuang Ren Chuang Huo 2 Zhang Dan Ren Chuang
    ...
    • Bathtub
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    Double (Room superior)
    Double (Room superior)
    ...
    • Bathtub
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    Hao Hua Ke Fang , 1 Zhang Shuang Ren Chuang Huo  2 Zhang Dan Ren Chuang
    Hao Hua Ke Fang , 1 Zhang Shuang Ren Chuang Huo 2 Zhang Dan Ren Chuang
    ...
    • Bathtub
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    Deluxe Room
    Deluxe Room
    ...
    • Bathtub
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    Have a question for Icon 36 Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "Our stay here was absolutely perfect."

      Eva

      |

      July 23, 2016

    • 9.6
      Exceptional

      "Breakfast is great, staff are wonderful."

      Tony

      |

      October 28, 2017

    • 9.2
      Exceptional

      "Friendly staff, great breakfast, clean & comfortable rooms."

      JONATHAN

      |

      October 12, 2017

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    More about Icon 36 Hotel

    More about Icon 36 Hotel

    8.4
    Excellent

    "The location is good and quiet."

    cristina

    |

    January 14, 2017

    An overview

    Set in Hanoi’s Old Quarter, Icon 36 Hotel offers a premium accommodation with first-class service in an ideal location. The guestrooms are specifically designed with exquisite and beautifully detailed Asian-themed décor while modern amenities are provided to ensure a comfortable stay. Tourist attractions are at your doorstep at this hotel, including the historic Hoan Kiem Lake, Dong Xuan market, and Water Puppet Theater, where you can enjoy the traditional Vietnamese show. For an experience in Hanoi like no other, Icon 36 Hotel adds that needed final touch to complete your trip in this charming city.

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Vinh Loi Restaurant
    90 m Vietnamese
    Highway4 Bat Su
    130 m Vietnamese
    Pho ga Phu Doan
    260 m Vietnamese
    American cuisine
    American cuisine
    Hanoi Rocks Bar
    380 m American, Bar, European
    iCream Lab
    490 m American, Australian, Vietnamese
    Jalus vegan kitchen & cafe
    520 m American, Asian, Cafe
    Asian cuisine
    Asian cuisine
    Viet Cooking Class & Restaurant
    50 m Asian, European, Gluten Free
    Bao Lam
    60 m Asian, Vietnamese
    Pho Bat Dan
    80 m Asian, Soups, Vietnamese

    What they offer

    10.0
    Exceptional

    "They are all so friendly and welcoming."

    Nguyen

    |

    January 5, 2018

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (522)Booking.com Reviews (240)
    8.0
    /
    10
    Cleanliness7.9
    Facilities6.7
    Location8.3
    Room comfort and quality8.7
    Service8.3
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (522)
    All room types

    Show reviews that mention 

    Showing 415 verified guest comments
    12345
    8.0
    Excellent
    Nancy
    Group
    Superior Double or Twin Room
    Stayed 5 nights in January 2019
    Very good”
    Nice little hotel in the middle of the old quarter. They also have a tourist option to book tours in the city which is super helpful for a large group. Overall the staff was super friendly and helpful. The hotel is not one of the newer ones but a decent room and bathroom overall.
    Reviewed January 13, 2019
    6.8
    Good
    Mathew from United States
    Family with teens
    Superior Double or Twin Room
    Stayed 1 night in January 2019
    Budget hotel. Amazing Staff”
    Pro- The Staff was extremely accommodation . Breakfast Buffett was good ! The lady and young boy working the restaurant was super sweet and amazing ! Pho for breakfast! Halong Bay Accommodations can be made through the hotel. Room service will provide you with clean towels and bathroom amenities everyday without asking . Laundry Service is Amazing and cheap. Elevator Lift. Con- Furniture and building is a bit weathered and run down. Our group had reserved 9 rooms and some rooms were more spacious than others . Bathrooms need some deep cleaning ! (If Icon36 is reading this ...please bleach your restrooms ! And clean your shower-heads) -Hot water didn’t stay hot ! Boo - Hotel Photos are deceiving. The hotel needs a bit of a deep clean . Overall it wasn’t horrible or amazing . But the workers made our stay pleasant . There aren’t many shops around the building but a 10 minute walk will get you to all the small shops and restaurants! Be careful of the motor bikes ...
    Reviewed January 15, 2019
    8.4
    Excellent
    Tharindu from United Kingdom
    Couple
    Superior Double or Twin Room
    Stayed 3 nights in October 2018
    Don't book transport with them”
    The rooms are decent and staff nice enough. Breakfast not great for veggies as they add meat to all the buffet dishes instead of doing some without and giving the meat dishes separate (they also currently have separate meat dishes so wouldn't be hard). One warning though, DO NOT book transport with them. We paid 300k each for a sleeper bus to Ha Giang. By far the worst bus we've been in Vietnam. Taxi picked us up and dropped us in the middle of a busy road. The bus was a rusty, ancient thing and the guy managing wouldn't let any tourists sit in the normal individual seats, put us all in the rows of 5 at the back. We stopped about 3 million times to pick up more and more people even though the seats were full already. Kept going ramming endless people into the aisles, breaking super hard each time to pick them. We got pulled over by the police for 30mins. Usually I love the sleeper buses in Vietnam but we clearly got ripped off by the hotel given the service we received.
    Reviewed October 29, 2018
    7.2
    Very good
    Ferran from United States
    Couple
    Superior Double or Twin Room
    Stayed 1 night in January 2019
    Very good”
    Excellent location, room did not have city view, and instead of a king bed we got 2 twin beds placed together (which was a bit uncomfortable). Bathroom could have been cleaner. Would not return
    Reviewed January 13, 2019
    5.6
    Khin
    Group
    Deluxe Double or Twin
    Stayed 1 night in January 2019
    Staff's behaviour is unaccepatable”
    So disappointed with this hotel even though the front desk staffs are friendly and helpful. I booked 3nights at this hotel with my sister, 2nights via travel agent and 1night via agoda. First night went well before heading to Halong Bay. After coming back from Halong Bay, they said we have been relocated to next door hotel because of over booking. I am still okay with it. We moved to next door for 2nd night stay and went back to Icon 36 for the last night. At the last night stay, we found out that there is only so thin duvet cover without duvet inside on bed. So I called front desk staff explaining that. He said that his colleague will come with duvet. After few minutes, a staff knocked the door very loudly and came inside. He just gave the duvet to us. So I said to put the duvet into the duvet cover. He looked so angry when I said that even though he couldn't speak English. Then he put the duvet into the duvet cover showing his angry face obviously with bad gesture. Awful experience!
    Reviewed January 11, 2019
    9.6
    Exceptional
    Suzan from United States
    Family with teens
    Family Triple City View
    Stayed 2 nights in December 2018
    Clean hotel, helpful staff, great location.”
    This is a great little hotel in Hanoi's Old Quarter. You're right in the middle of the action! The rooms (we got moved after first night because we wanted a walk-in shower) were both spacious and clean. The hotel staff was very helpful, with good basic English skills. Good value.
    Reviewed December 30, 2018
    8.0
    Excellent
    Deepa from Nepal
    Family with teens
    Family Triple City View
    Stayed 3 nights in December 2018
    Wunderbar”
    Never have i ever had such a pleasant experience in a hotel. The staff, especially, were the best: a cheery and exuberant greeting goes a long way when it comes to brightening one’s day. Overall, a wonderful experience.
    Reviewed December 19, 2018
    9.2
    Exceptional
    Lukasz from Poland
    Couple
    Superior Double or Twin Room
    Stayed 1 night in January 2019
    Perfect location in the old town”
    Hotel has perfect location in the old town. The only problem we had was broken A/C but we didnt report this issue as we stayed 1 night. Breakfast quite ok.
    Reviewed January 10, 2019
    9.6
    Exceptional
    Dion from United Kingdom
    Couple
    Superior Double or Twin Room
    Stayed 3 nights in September 2018
    Worth the value”
    We stayed here for 3 nights. The room was clean and the staff were lovely however when we first came through the door one guy was very pushy towards booking a tour through the hotel and all we wanted to do was go to our room after a long flight! Anyway we booked to go to Ha Long Bay through a tour company because it was cheaper (he just so happens to work here in the evenings) and he then was very shirty with us the next day. He ignored us when we said hi and he put his head down when we walked in which I thought was extremely rude. Other than that, location was fairly good so I’d recommend this hotel for a few nights.
    Reviewed October 11, 2018
    8.0
    Excellent
    Renee from Malaysia
    Solo traveler
    Superior Double or Twin Room
    Stayed 1 night in September 2018
    By far the Most Comfortable stay I have experienced”
    The location was convenient and the hotel even upgraded my room stay for better comfort. The front desk staffs were helpful and their sales/tour desk staff were very understanding even after the inconvenience that I have put them through. I would definitely stay here again if/when I visit Hanoi in the future.
    Reviewed September 15, 2018
    8.8
    Excellent
    laura from United States
    Solo traveler
    Superior Double or Twin Room
    Stayed 4 nights in August 2018
    super friendly staff”
    i really enjoyed how accomodating the staff is at this hotel. for my last day, i was flying out early in the morning. the front desk staff offered to have breakfast made for me for my departure. that's very thoughtful. this was a great value for the price paid... only a 5-minute walk to Hoan Kiem lake and everything surrounding it. I wish all hotel staff was as nice as the people here. <3
    Reviewed August 25, 2018
    6.0
    Cameron from New Zealand
    Group
    Superior Double or Twin Room
    Stayed 1 night in October 2018
    Above average”
    Was about a 10 minute walk from the lake, but right in the heart of the old quarter, so as soon as we left the hotel we felt like we were thrown straight into the Vietnamese street life. Staff were helpful and nice but one of them was a bit too pushy in trying to get us to book one of his expensive tours. Window didn’t open or close properly but the room was nice and quiet. There are a few Icon 36 hotels was difficult to find on maps. Good value for money
    Reviewed October 30, 2018
    8.4
    Excellent
    Nguyen from Vietnam
    Business traveler
    Superior Double or Twin Room
    Stayed 3 nights in February 2018
    Value for money”
    I went to Hanoi for a business trip and had a good stay at the hotel. It is very close to Ancient Town which you can just hang around to explore the city. The hotel itself is very small but enough for a business trip which I didn't stay much in the hotel but slept the night. The room was small too but clean and tidy. Bathroom with okay toilettry. However the air con did not really work and I was so freaking freezing at night. Staffs are very helpful and gave useful information on airport delivery service which was cheaper than Uber at that time. They did not have a small SUV so gave me a 16 seat van which I felt so good but felt sorry for them. Invoice issuing were great.
    Reviewed June 05, 2018
    6.8
    Good
    Vincent from United States
    Solo traveler
    Superior Double or Twin Room
    Stayed 2 nights in December 2018
    Ok, some annoyances.”
    They ran out of rooms so upgraded me for the first night for free, but then had to move my luggage to the second room which was next to a smoker's room. Slightly annoying to re-pack everything and be moved next to a smoker's room.
    Reviewed December 31, 2018
    7.2
    Very good
    Steinunn from Iceland
    Couple
    Superior Double or Twin Room
    Stayed 1 night in September 2018
    Very good”
    The staff was very nice and helpful. The breakfast was good and the room was nice at first. We had a problem with the cleaning staff since they hardly cleaned, and they didn't even change the bed sheets. The room was relatively clean but it felt kinda gross after we saw that it wasn't really clean. But the staff at the desk were absolutely wonderful.
    Reviewed October 01, 2018
    7.6
    Very good
    NIGEL from Malaysia
    Couple
    Superior Double or Twin Room
    Stayed 1 night in September 2018
    Get what you pay”
    Pro: location is just the edge of old quarters but walkable to the centre around 10min. Cons: old building, bad bed and not clean. Food is the same everyday. Quite dirty and old building with unpleasant smell occasionally. Booked this because i have paid for ground tour which included this hotel. If im free and easy, i would pay the same money for a better option as there are plenty of good cheap hotel in Hanoi.
    Reviewed September 06, 2018
    10.0
    Exceptional
    Lotus from Netherlands
    Couple
    Superior Double or Twin Room
    Stayed 1 night in September 2018
    Happy with the experience”
    Brilliant location, superb helpful staff. They made our stay in hanoi the best in Vietnam trip. Hotel is in the middle of busy city center, close to all the famous sightseeings and local restaurants ( we loved them a lot ). we could find food all the time from morning till night. Room is very worth for the money you paid for. We have stayed a lot of places but only here we did good experience about this service. Could be a perfect place for couple, definitely.
    Reviewed September 05, 2018
    7.6
    Very good
    Benjamin from Singapore
    Solo traveler
    Deluxe Double or Twin
    Stayed 5 nights in August 2018
    Friendly staff and Good day trip booking service”
    Location is right at the edge of the old quarter, walking distance to many places of interest. Front desk staff are friendly and speaks good English. There are comprehensive booking service available for trips to Halong Bay and Sapa. Happy to stay here again.
    Reviewed September 05, 2018
    10.0
    Exceptional
    Theobold from Sweden
    Couple
    Superior Double or Twin Room
    Stayed 1 night in August 2018
    Best value for money”
    I had to check out early to take a night flight after Ha Long Bay trip. Definitely great hotel, great staff. Sales manager Marcus was so kind and helpful to organize one of the most memorable trip for us to Ha Long Bay. There are lots of travel agencies outside but be careful about their service. The price can be very cheaper but I think quality is not good. Recommend you to contact Marcus to be advised and make all arrangements well before any trip. Thank you very much for making our stay. Will be back soon.
    Reviewed August 24, 2018
    9.6
    Exceptional
    Theobold from Sweden
    Couple
    Superior Double or Twin Room
    Stayed 1 night in August 2018
    Great hotel”
    The staff are extremely helpful with nothing a hassle. The hotel is well. Location only few blocks to Hoang Kiem lake - hustle and bustle area in hanoi as well as major attractions. Room are also clean, quite enough size to put 2-3 luggage and well renovated. Good recommendation
    Reviewed August 22, 2018
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    Icon 36 Hotel
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    • Excellent location
    • Old Quarter
    • Hanoi Railway Station is within 1.24 km