Decent stay for a night or two”

This hotel is located within an enclave of shops and restaurants. It is outside of georgetown so if you are planning to travel to georgetown to sightsee this would not be an ideal stay. it is more of a rest stop for travelers on the north south high way. Quality of the room was fantastic.

Counter staff is nice n friendly ”

Water pressure is low

A modern and new hotel”

Reasonable size room and a lot of dining options within walking distance. Good location at Seberang Prai.

Comfortable and room is clean”

Comfortable and room is clean

Value for money”

Good location, staff very friendly and nice. Easy parking. restaurant is nearby the hotel, very easy to guest who no transport. Room is clean and bed comfortable. Near the auto city and penang bridge.. Worth to stay.

Nice location with a lot of food”

Convenient location that easily access to highway. Since most of my customer is based at mainland and i would consider this is the best location so far. A lot Chinese restaurant nearby. Cons is road very narrow with many cars park in the middle of the road

No parking”

No parking, have to park road side and facing risk to get summon

Good price good location”

Price reasonable, good service and good location

Room is very big an clean”

Hotel is nice but expensive.

Waiting 30 mins to check in. ”

Prepaid booking to Agoda. Reach hotel front desk and cannot find the booking. Waiting over 30 minutes to check in despite showing all details email from Agoda with Ref number. Please explain why......thinks twice if wanted to stay again in this hotel.

Lousy”

I m no stranger to this hotel. I was given a room where pipes where an issue - bathroom floods! Room 9003! Best of all, manager told me abt the problem yet offers no solution to me despite a long day at work. The last thing I expect is a flooded bathroom. Before I got all disappointed, I actually went to the front desk askin reception to hv it fixed. No news, no calls not even to my mobile which they hv nothing...….got back n flooded! Had to call d front desk again n only then I was told of this engineering problem, which I hv to no choice but to accept. Good lord!!

Overall ok ”

Shower water flow very slow. Room cleanliness ok. Staff didn’t introduce hotel facilities upon check in. Staff and Concierge are friendly, acknowledged guests with smile and greeting. Impressed with the welcome drink and face towel.

Quite good”

Hotel restaurant staff cannot simple English or Bahasa. Cannot understand simple queries or instructions. Eg: 1)ask for a baby chair, the staffs just look at each other, not knowing what we want 2) ask for hard boiled egg, the staff give HS soft boiled. Request for second time, the staff not understand and point us to somewhere else

Great location and services. But honestly,this works better for younger crowd”

Came here for an event nearby. Reached the hotel after midnight and greeted warmly by the staff. Check-in was smooth and was impressed with the cafe by the lobby area. The room- we chose the superior room and the room is spacious as wardrobe used open concept. You need to request iron and ironing board and the staff will promptly send them to your room. Bed is comfortable. The gym and look impressive but there is no kids pool. The area was surrounding by cafes and shops although you might have to venture a little further for halal options. Weekend nights -expect some music from nearby venues. Grab services are aplenty. Buffet spread was great. The one I like the most is the drinks (coffee in the morning, lemony water) provided near the lifts. Great touch! Overall, great hotel, great ambience, just make sure you don't overpromise your kids on kids' activities.

Impressive hotel ”

This is our first visit to Bukit Mertajam as we always visit only Georgetown. We check in late 10:40pm on Saturday still worry there will have problem on checking in (no staff attended/ can’t get the room we want) however their staff are so attentive and get us room check in with my friend under different booking on the same level and our room just beside each other. Fulfil all our requests :) Security is good as our room card is only allow to go the floor we stay. The room is new and clean, bed is comfy and large, In love with the big ceiling shower head in bathroom! The build in hair dryer will stop after 1mins use however hotel do provide a portable hairdryer upon request which I feel the sincerity on their services! We stayed for 2 nights and their Housekeeping done their job well! Nearby have TONS of restaurant, bar & cafe! Royal Tea which beside Starbucks has the best bubble tea & coffee ! The location is just beside a highway and it’s quite convenient to go nearby local food stall too! Overall, we enjoyed staying at iconic and definitely will stay and refer Friend and family when we visit Bukit Mertajam again:)

Awesome”

Such a good place to stay, near to almost everything. But if you're Malay you need to go out for Malay food. Their staff very helpful and friendly make hotel environment more cheerful. Shall repeat to stay here again!

Strategically a New Hotel with a lot of F &B around”

Hotel is nice and located strategically at the heart of Bukit Mertajam and is approximately 8 minutes drive to Autocity and to the Penang Bridge. Hotel are surrounded with nice and high class restaurant.

Clean Hotel, Big Room”

the pron - big room - very clean room - comfy mattress - alot of restaurant and pubs around the area, walking distance the cons - water heater no hot - water pressure very low (i stay at level 15) - food alot of choices, but can be better on the taste

overall satisfy”

room is spacious and clean, surrounded by eateries

good”

good