Location ”

If you want to see the beautiful Nijojo, this is the hotel

Spektakuler”

everything mentioned here for five star this hotel well deserved it.

Most of the facilities are closed, nope you won't find that on the website.”

I used to use this chain of hotels for business travel extensively till a few years back, always a pleasant experience. This time, a family trip - Yes it's covid19 times, but Kyoto has been free of (soft) lockdown restrictions for well over a month. The hotel's website doesn't say anything about any facilities being closed, the room rates are similar to pre-covid19 days and we were surprised to find the pool and gym closed when we checked in. If I knew this before, I would have simply stayed at The Grandvia Hotel at Kyoto station itself for cheaper and way more convenient. The staff could have ungraded us or at least given us a room with a view, but I guess that's asking too much when the hotel occupancy rate was so low (scarasm intended). Overall disappointed.

Good hote”

The hotel is very good Room size is good The train station is 4 min walking The breakfast is great The staff is fabulous The only thing i didnt like is the air conditioner its not that cold Although its a good hotel

Good”

Good

Comfort and location”

Excellent having shuttle to and from station

Good hotel”

Much better than Osaka crowne hotel. The room was much big. But at night when I tried to sleep, I found big bug in the lamp. I was scared . Anyway they asked to change the room but we didnt think to change.

Value for Money!”

Location is near Nijojomae train station and in front of Nijo Castle. Age of the hotel is showing in some places, but other than that, the stay was great. Staff were very helpful and smile all round.

Nice hotel, but had a very bad experience with one lady from front desk”

On request from my mother, I searched for this hotel because of the location and the fact that my mother had stayed here with her best friend years ago and she absolutely loved the view of the castle. I quickly made reservations and thought that I had picked a room with THE VIEW of the castle. Flash forward to check-in, the staff at the entrance were welcoming and so very kind. Especially the guy at the bell desk and the beautiful ladies who helped us to our room. Front desk was quick, efficient and very informative. We arrived on our floor and were welcomed with cigarette smoke and I was worried our room would smell, but happily it did not. We were disappointed that our view was of a side street and a couple trees. Not the castle view I had requested. I inquired about changing rooms and were quickly met with, "We are fully booked and cannot change your room." They did inform us that we could go to the beer garden on the roof to see the view😕 But that is not where I truly want to grumble... I had studied up on some of the best Kaiseki restaurants in Kyoto, chose my top 5 and set out to the front desk to ask if they could make a reservation for my mother & I later on our stay. I walked up & was quickly given the up & down scan by the front desk lady, then met with an expression of annoyance and that she did not want to be bothered with me. I was surprised to say the least. I proceeded to give her my list of 5 restaurants, along with telephone numbers and a asked if she could make a reservation for me. She cocked her head to the side and quickly told me that she did not think there would be any availability. Was she a psychic?. I was optimistic and asked if she could please try, considering there was 5 on my list. She took a deep breathe, rolled her eyes and asked me to to move to the far right of the counter. I waited for a little bit, smiled at her and tried to think positive about there be an opening. She typed some things into her computer then looked up a

Avoid this hotel if you can”

Except for the lobby, this hotel is awful and by no means a hotel that I would recommend to anyone. We went to Kyoto during a very busy time with hotels very booked out. As an IHG gold member, I still chose a group hotel expecting the minimum standards of a Crown Plaza. While it is clear that the hotel has spent money upgrading the lobby, nothing has been done elsewhere in the hotel for at least 20 years. The furniture in the guestroom was at least 20 years old. Bathroom looked like my grandmother's. Most of all the room was so tiny that it is almost impossible for two people to stay there. You have trouble to store your luggage somewhere. If you go to Kyoto, book well ahead to avoid this overpriced hotel. It is better to stay away than having to choose this hotel.Never again!

Hotel is old. Time has stood still.”

Requested for a double bed at time of booking but request wasn't fulfilled. Check in at 3pm and check out is 11am. Hardly 24 hours. Hotel is and feels old. Rooms, carpets, elevators...everything feels OLD!

Sangat baik”

good

Good experience”

Good location! Very closed to famous scene. You can get up and walk there. Near bus and sub station. They offer Advanced sleep really works.

Want to come back again”

The staffs are very helpful. The hotel shuttle bus to the Kyoto station is so convenience.

All thumbs up!”

Starting with the shuttle from Kyoto station to the knowledgeable staff and the delicious buffet breakfast

Excellent location and staff”

Staff was very helpful in arranging our trains to get around. Spoke good English. Nice room and good breakfast.

A bit too far”

Next door to one of the castle, but too far from everything else. Shuttle works but not in a good timetable. Not much surrounding places of convenience. One good point may be great area for a jog/run in the morning. Bus stops are nearby but the route takes longer than usual.

Good hotel with efficient staff but facilities like the pool and gym are poor”

Good location close to a metro station so the center of town can be reached easily. Staff is efficient and hotel in general is clean. The shower curtain in the bathroom should have been replaced (smelled sour) and even though 4 persons were in 3 person room (2 adults, 2 small children) we got discount coupons for only 3 persons. The gym was very small and as well as the pool. The pool also smelled damp and was only for free the first time of use (again for 3 persons). Don't know why one would have to pay for a pool with such room rates.

Nice bft and service. Shuttle bus is great for family travel. The staff is helpful and offered excellent and professional services.”

I will visit again.

Good hotel”

Good