Good service ”

Very good service, Convenient to access jogging area; food in restaurant is fair; hotel is old with smoky smell even after room change; hotel require renovation soon I think

Showing It's Age a Bit, but Still a Grand Hotel”

The Hotel Okura chain is well-known, and in its day, one of the finest in Japan. Though this property is showing its age, the gracious and attentive staff. Decent room, and general amenities make it worth a stay. Location is not great as there isn't much within close-in walking distance, but there always a queue of taxis. Good value, has parking, nice breakfast buffet.

Good enough ”

Price reasonable and staff really attentive..

A Let Down”

Received a warm welcome on arrival but that was the end of happy. We were asked about our preference for a smoking or non smoking room at check-in. Of course we said we wanted the non-smoking none of us smoke. However, the room we ended up in had no view of the river. We paid AU$175 for one night in a hotel quite a distance from Niigata Station yet we had a window full of grey buildings. Inside the hotel the vending machines were vastly overpriced so we were forced to traipse down to the nearby Lawson for any in room snacks. Inside the hotel room the facilities were no better than a budget hotel. Yes this was the standard twin, but for the price and the location . . . below my expectation. Had the usual in room amenities, internet, t.v., kettle. Despite what the description says, I assure you the hotel is not 5 minutes from Niigata Station, not by foot anyway. Perhaps they meant by bus. Disappointed!

Big, classic older style decor hotel”

Space was huge but that creates high cost of new investment and as a classic hotel it does need updating. It's parent group is investing in new other brand hotel name and one I stayed in was of a modern up to date feel.

Nice hotel with great hospitality”

We arrived late due to traffic and the staff were very helpful with getting us quickly checked in and our luggage to our rooms. The rooms were comfortable, clean and spacious. We had two rooms with a connecting door which was great for a family like ours with two small children. Definitely recommend this hotel!

Sangat baik”

the room attached to lift has big noise from the lift operation

Nice hotel but dated”

Centrally located between new and old shopping districts. Good views from rooms. No wifi in room. Bathroom and other fixtures a bit dated (bedside electronic controls look to be from the 1980s). Easy walk to convention center.

excellent service”

one of the best hotel I stayed in Japan

Disappointing with the Skylight Lounge”

I have used the Skylight Lounge since 80's. This time I stayed in the hotel with my husband for a week. During our stay on one evening we went up to have a drink. The decor was really disappointing - tables were like those for lunch places. Not great atmosphere unfortunately. On another evening (I think it was Tuesday), the Lounge was CLOSED! Apparently, it is closed every Tuesday during the months of January and February. We were disappointed as we were looking forward to evening drinks there during our stay.

Great”

Great hotel and exceptional service from front desk!

Great views and pleasant stay”

The Deluxe Twin Room with River View was really beautiful with great views. Staff was very helpful and proactive.

Central location by iconic Bandai bridge. Good value parking next door. ”

Proper hotel with greeting staff. English is quite good from the reception. Parking nearby is of good value from 2000 to 0800. Beds are comfortable with blackout curtains. Would come here again. Great location for tourists with a car.

Corner unit not beautiful view”

Good location, good service staff But booked with Agoda Always get a corner room Agoda contact room is not good.

nice hotel ”

the staffs are really helpful. even tough the hotel seems a bit old for me, but it has nice decorations and facilities. especially room with ricer view, it was really worth the price

Not bad”

Not bad

房间小，其他都很好”

房间比较小，但是很干净，服务很好，早饭也丰富

服务一流的迷人酒店”

该酒店紧邻河流，环境优雅，安静舒适，服务佳，适合度假休闲及公出，下次有机会还来该酒店紧邻河流，环境优雅，安静舒适，服务佳，适合度假休闲及公出，下次有机会还来该酒店紧邻河流，环境优雅，安静舒适，服务佳，适合度假休闲及公出，下次有机会还来

过时的东东”

酒店号称5*，无健身房、游泳池、无自助洗衣房、无汤、员工英语不行，浪费信浓川大好风光！

中规中矩的老酒店”

酒店很老，但却能看得出这曾经是个还不错的酒店。酒店周围很多食肆、夜蒲值得去看看。