Excellent hotel and services !!”

Staying at the Kyoto Hotel Okura from 3/17-21, 2019. This hotel really presented itself a A+ quality starting from the doorman, reception, concierge, bell captain, room cleaning, etc. I can only say the performances of the hotel staff all exceeded my expectations...the kind of Japanese elegant services which you don't easily feel nowadays. The hotel rooms is quite spacious and also provide wonderful views of the city or river. Very easy access to lots of nearby commercial districts. Therefore, I highly recommend Kyoto Hotel Okura to anyone interested in enjoying Japanese high-class hospitality !!!

A superbly comfortable hotel with exceptional service”

They have a welcome lounge at the main Kyoto train station, from where the shuttle bus runs to the hotel every half hour. You can also leave bags there. The concierge service is the most helpful we have yet experienced in Japan.

Mixture of old and modern view”

The hotel provide nice view of old and modern side of Kyoto. Modern side if the room is facing the city. Old side if the room is facing the river view. I like the old side because it gives me a sense of relaxation overlooking the river, small Japanese houses, bridges, trees, long narrow streets and people riding bicycles. Hotel is very near to shopping malls, subway, restaurants, bus stops, etc. It is a bit old in a sense that room door still uses key to open but I don't mind it. Very clean, nice comfy bed and pillows. The subway is just beside or beneath the hotel so quite convenient if you have heavy luggages. The room is big (triple bed room). The funny thing is that you need to pay for bottled water. This is the only 4-star hotel that I have to pay for asking extra bottled water.

Fsntastic hotel in Kyoto”

Real five star hotel. Very helpful and respecting staff. All staff very well dressed and welcoming. The rooms and bath are very well equipped. The bath has both shower and bath tub. Chick-in and check-out is fast and smooth. I cannot comment about breakfast because I booked room without breakfast because it was very expensive. The hotel has great location. It is near the river which is good for walking or sitting on the river sides. It close to subway station. The JR station is far but can be reached by the subway station. The hotel is also near all markets and shopping streets. Using the swimming pool is with charge 3240¥ which is very expensive. WiFi is free in the room. The only negative about this hotel is the price. If compared to other hotels in the area and the difference only about 30$ per night choose this hotel.

Wonderful ”

The hotel provided shuttle service to/fro the Kyoto station which made the travelling less of a hassle. It is also on top of a subway so getting around was much easier. The size of the room and toilet was not what i was expecting from a hotel in Japan and it was a very comfortable stay. The check in counter and concierge spoke excellent English and was very helpful with our queries. Would definitely recommend anyone who wants to go Kyoto!

Trip with family to Kyoto”

Great Hotel! Highly Recommend! Great Hotel! Highly Recommend!at Hotel! Highly Recommend! Great Hotel! Highly Recommend! Great Hotel! Highly Recommend!Great Hotel! Highly Recommend! Great Hotel! Highly Recommend!Great Hotel! Highly Recommend! Great Hotel! Highly Recommend!

2 night stay at Okura Hotel, Kyoto”

Stayed at captioned hotels for two nights in Feb 2010, was very impressed by the excellent service on offer, staff go out of the way help you. English standards is excellent (in japanese standard). Location is OK, though not bang in the center of the city, it is still above the metro station, and only ten minutes away from major department stores. Apparently the cake shop is quite famous, but didn't have a chance to try due to package does not include breakfast.

Not worthy of the Okura name”

Charged me extra charge for a bed and only supplied a small fold out sofa which they really should state and that’s it’s not in fact a bed. Also toilet facilities didn’t work fully property/ fully. Further the concierge is more concerned about her standing with restaurants about town than the clients needs.

Spektakuler”

Loved the hotel. Great reception, very helpful and friendly. Missed the shuttle and was given clear, detailed instructions on how to catch the bus. Room was beautiful but a little dusty. Would have loved to be shown the sightseeing brochures which were tucked away from the reception. Location was great, near restaurants and train stations, subway and bus

Great hotel with excellent service and premium accomodations”

I stayed at many hotels in Japan and this was the best one so far. Great value for the money and the rooms are very spacious (uncommon in Japan). Service is top notch and you are only a few minutes walk to the major shopping markets. I would definitely go here again!

Luar biasa”

almost impeccable in every way.

First class hotel. Only issue gym”

Everything excellent about this hotel. Staff, room, location, cleanliness etc... My only issue was the gym. Is only open for limited times in the day (eg 7am through 10 then closes at the 10) and there is also a $20 fee. Unheard of these days. If you traveling and need to get some excersize this was really limiting for me.

Luar biasa”

Lovely hotel in fantastic location !!! Staff brilliant nothing too much trouble My one complaint was meals and drinks in hotel v expensive but you ate in the middle of Kyoto where there are some fantastic restaurants so it doesn’t matter

Wonderful ”

Great location, lovely hotel, centre of everything, staff went above and beyond. Reasonable price to pay for a decent size room by Kyoto standards. Included breakfast was fantastic, hey it got the wife and I charged up for the day. Don’t know if we’ll get back to Kyoto but we won’t be staying anywhere else. And the Japanese are lovely respectable people which is more than I can say for where we live in Australia . Pretty sure we’ll be booking any future accommodation through Agoda as well, simple quick and plenty of accurate information. Thanks again.

Best location ”

The hotel was in a perfect location, especially since it rained our entire stay! They are connected to all the shopping in town, most of it covered! We couldn’t have asked for a better place to stay! The staff was very helpful and the complimentary shuttle to and from the train station was a plus, too!

Nice hotel”

The location of this hotel is great. The room was a bit outdated, but perfectly clean. What sets this hotel apart was the staff. Very helpful, particularly the concierge who spent a lot of time making sure I wouldn't get lost getting around town, and had some terrific restaurant recommendations . Also, when I transferred to a ryokan to treat myself to one special night, the concierge called the ryokan to fill them in on the reservations Okura had already made for me. It was a nice touch.

The service is superb! Location is good too!”

Hotel is located in an area not too far away from the main attractions and is close to a metro station. Service is really good. There are many restaurants in the shopping arcade at basement which you will not have to worry about nothing to eat when you don't feel like heading out. There's free shuttle service from the train station which makes it even more convenient without having to worry about carrying luggages up and down around the city!

Time warp but in a nice way”

It feels a bit dated but probably on purpose given its longevity and history. Pretty well maintained and rooms are large and meticulously clean. Staff were very pleasant and helpful. Location is perfect with easy access to the subway (just 2-3 stops from Kyoto Station), main street & interesting Terramachi Street and amenities. A fabulous first trip to Kyoto.

Excellent Location and Friendly Staff”

This hotel is great and I would certainly stay here again. Situated near the river, there are numerous sights, pedestrian areas, restaurants, and shops within walking distance. The staff is very friendly and went out of their way to help me. One of the best features of the hotel is the free shuttle to/from Kyoto Station. The pickup area is a little tricky to find, but can be found just to the east of the main entrance of the train station.

Ausgezeichnetes Hotel in Kyoto!”

Kyoto Hotel Okura lives up to the reputation of an iconic Japanese top hotel. It's very conveniently located in the center of Kyoto. A few subway lines are nearby. One can reach the major sightseeing spots easily, major shopping centers are also nearby. Department stores like Takashimaya or Daimaru are within walking distance. The hotel room is spacious, quiet, super clean. The staff is most friendly and helpful. We stayed here for 3 nights and are extremely satisfied. Definitely we'd like to recommend this hotel to friends. And we'll stay here again for the next trip to Kyoto.