taxi”

Best hotel to get Taxi. Kyoto is a busy city with travellers, difficult to go around without taxi. I booked hotel for mother 82 yo, solo traveller. Always problem to find the taxi with different hotel. Stay with Okura for more than 50 years.

First Class Service”

Can not say enough good things about this hotel. From the Welcome Centre at Kyoto Station, Shuttle to the hotel, welcoming and attentive Bell staff, reception, concierge and housekeeping, all provided amazing service and made us feel like VIPs. Room views of Kyoto amazing, looking out towards Kyoto Tower. Connected underground to subway and Zest shopping mall which came in handy the day it rained. Will be returning next year!

wonderful view during breakfast buffet”

what astonish me most is the wonderful view at the restaurant during our morning buffet. it happens to snow a little, so the top of most houses are white. so with the wide glass panel, get to see an astonishing view.

Excellent hotel for not much moneh”

This is a luxury hotel at far-below-luxury prices, smack in the middle of Kyoto, ten seconds from a train station. The only downside is we didn’t know what kind of deal we had gotten, so we only stayed one night.

Beautiful”

Great location and beautiful hotel. Would absolutely go back!

Great hotel in great location”

Complimentary shuttle to Kyoto station

An Amazing Experience!”

I have traveled all over the world as a keynote speaker and this hotel is at the top of my list in service quality and location if you are touring Kyoto. Value for the money 10+ Dr. Rick Goodman Hollywood Beach Florida

Luar biasa”

Pros... Great location, complimentary shuttle service to/fro Kyoto station, super clean hotel, subway very nearby, great and super polite staff Cons: no laundry room for self-service (hotel's laundry fees are expensive)

Perfect and good location ”

Staff polite

Spektakuler”

nice location, friendly staff.

Kyoto Kool”

The staff is efficient and friendly. The rooms were small and a bit dated but very clean. The location is GREAT and has an entrance from the subway. I would definitely stay here again.

Excellent hotel and services !!”

Staying at the Kyoto Hotel Okura from 3/17-21, 2019. This hotel really presented itself a A+ quality starting from the doorman, reception, concierge, bell captain, room cleaning, etc. I can only say the performances of the hotel staff all exceeded my expectations...the kind of Japanese elegant services which you don't easily feel nowadays. The hotel rooms is quite spacious and also provide wonderful views of the city or river. Very easy access to lots of nearby commercial districts. Therefore, I highly recommend Kyoto Hotel Okura to anyone interested in enjoying Japanese high-class hospitality !!!

Not worthy of the Okura name”

Charged me extra charge for a bed and only supplied a small fold out sofa which they really should state and that’s it’s not in fact a bed. Also toilet facilities didn’t work fully property/ fully. Further the concierge is more concerned about her standing with restaurants about town than the clients needs.

Value for money”

It has everything that a five start hotel should have - at a good rate. The only improvement that can be done, is more English speaking staff and some more restaurant options.

Spektakuler”

Superb service, great location, large rooms, very nice bathroom. An icon.

Spektakuler”

Loved the hotel. Great reception, very helpful and friendly. Missed the shuttle and was given clear, detailed instructions on how to catch the bus. Room was beautiful but a little dusty. Would have loved to be shown the sightseeing brochures which were tucked away from the reception. Location was great, near restaurants and train stations, subway and bus

Fantastic hotel”

All was fantastic. Every amenity under the sun. Extremely friendly staff. Great location (opposite one of Kyoto’s primary high streets).

A superbly comfortable hotel with exceptional service”

They have a welcome lounge at the main Kyoto train station, from where the shuttle bus runs to the hotel every half hour. You can also leave bags there. The concierge service is the most helpful we have yet experienced in Japan.

The hotel quality is not worth for the price. Definitely not returning ”

I doubt about why it's claimed a 5 stars hotel. 3.5 stars more capable. I stayed 3 nights at a corner deluxe room. Room facilities and interior are really old, looks like 80's. Non smoking room on non smoking floor smell of strong smoking. The short hair concierge girl was really rude and pushy. The only good point was the sound proved windows. 酒店房殘舊，尚算乾淨，性價比超低，唯一可贊係隔音好

very good hotel ”

clean room big room convenience and good location