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Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel

Hapus dari daftar Favorit

8,4

Luar biasa

1.700 ulasan

1.700 ulasan

Layanan kebersihan54
Sarapan25
Toko11
LOKASI PROPERTI

8,8

Luar biasa

Skor lokasi

Lokasi strategis - 1,52 kilometer dari pusat kota
Parkir
GRATIS
Landmark populer
Summarecon Mal Serpong 2,6 km
Scientia Square Park (SQP) 4,3 km
Supermal Karawaci 5,3 km
Teras Kota Mall BSD City 5,4 km
TangCity Mall 6,0 km
Indonesia Convention Exhibition (ICE) 6,5 km
AEON Mall BSD City 6,8 km
Museum Benteng Heritage 7,8 km
Masjid Al-Azhom 8,3 km
Landmark terdekat
Omni Hospitals Alam Sutera 100 m
Living World 150 m
Total Buah Segar Alam Sutera 150 m
Lotte Mart Wholesale 250 m
Pasar 8 510 m
Alam Sutera Sports Center 880 m
Flavor Bliss 950 m
RS St. Carolus Summarecon Serpong 1,1 km
Situ Pondok Jagung 1,5 km
Lake Club House 1,6 km

Mercure Serpong Alam Sutera Hotel

Jl Alam Sutera Boulevard Kav23, Alam Sutera, Tangerang, Indonesia, 15325 - LOKASI PROPERTI

Selain standar dari Indonesia Care, semua tamu akan mendapatkan Wi-Fi gratis di semua kamar dan parkir gratis jika tiba dengan mobil. Terletak strategis di Alam Sutera yang merupakan bagian Tangerang, properti ini menempatkan Anda dekat dengan atraksi dan opsi restoran menarik. Jangan pulang dulu sebelum berkunjung ke AEON Mall BSD City yang terkenal. Memiliki peringkat bintang-4, properti berkelas ini menyediakan akses ke kolam renang luar ruangan, pijat dan pusat kebugaran untuk para tamu di properti.

Lihat semua

Fasilitas utama

Check-in 24 jam

Shuttle bandara

Sarapan luar biasa

WiFi gratis di semua kamar

Layanan kebersihan harian

Indonesia Care

Sertifikasi kebersihan, kesehatan, dan praktik aman bebas kontak terbaik.

Higiene Plus
Wellness
Properti ini telah secara mandiri memilih dan menyertifikasi langkah-langkah kebersihan berikut ini.Info lengkap
Fitur Keamanan
Staf terlatih untuk protokol keselamatan
Lihat semua fasilitas
Perlengkapan Pencegahan
hand sanitizer
masker gratis
peralatan sterilisasi
Kesehatan dan Medis
kotak P3K
dokter/perawat panggilan

Fasilitas

Resepsionis 24 jam

Shuttle bandara

Penyewaan sepeda

Parkir valet

Lapangan golf di properti

Pusat kebugaran

Layanan shuttle

WiFi gratis di semua kamar

Properti ini banyak peminatnya!

Sudah dipesan 9 tamu hari ini.

Harga dan kualitas8,2
Nilai lokasi8,8
Bandara terdekatBandara Internasional Soekarno-Hatta (CGK)
Jarak ke bandara13,0 km

Kamar yang tersedia di Mercure Serpong Alam Sutera Hotel

Luar biasa
Kenyamanan & kualitas kamar

8,3

Kamar Queen Superior (Queen Superior Room)
...
  • Ukuran kamar: 26 m²/280 ft²
  • Pemandangan: Kota
  • 1 kasur queen size
Masukkan tanggal & lihat harga
Privilege Twin
...
  • Ukuran kamar: 32 m²/344 ft²
  • Bebas asap rokok
  • 2 kasur single
Masukkan tanggal & lihat harga
Kamar Superior Twin (Superior Twin Room)
...
  • Ukuran kamar: 26 m²/280 ft²
  • Pemandangan: Kota
  • 2 kasur single
Masukkan tanggal & lihat harga
Privilege Queen
...
  • Ukuran kamar: 32 m²/344 ft²
  • Pancuran
  • 1 kasur queen size
Masukkan tanggal & lihat harga
Superior Queen dengan Pemandangan Kolam (Superior Queen Pool View)
...
  • Ukuran kamar: 26 m²/280 ft²
  • Pemandangan: Kolam Renang
  • 1 kasur queen size
Masukkan tanggal & lihat harga
Privilege Room
...
  • Ukuran kamar: 32 m²/344 ft²
  • Pancuran
Masukkan tanggal & lihat harga
Kamar Privilege Double (Privilege Double Room)
...
  • Ukuran kamar: 32 m²/344 ft²
  • Pancuran
  • 1 kasur double
Masukkan tanggal & lihat harga
Kamar Superior (Superior Room)
...
  • Ukuran kamar: 26 m²/280 ft²
  • Pancuran
Masukkan tanggal & lihat harga
Prestige Double Bed Room (prestige double bed room)
...
  • Ukuran kamar: 32 m²/344 ft²
Masukkan tanggal & lihat harga
Premium Twin
...
  • Ukuran kamar: 32 m²/344 ft²
Masukkan tanggal & lihat harga

Pertanyaan yang Sering Ditanyakan

Pukul berapa saya bisa check-in dan check-out di Mercure Serpong Alam Sutera Hotel?

Check-in bisa dilakukan dari pukul 14:00, dan check-out sampai pukul 12:00. Anda bisa meminta check-in lebih awal atau check-out lebih lama saat melakukan pemesanan, tergantung persediaan. Tamu yang check-in atau check-out sebelum atau setelah waktu yang ditentukan dapat dikenakan biaya tambahan. Hotel menyediakan layanan penyimpanan koper bagi tamu sebelum check-in dan setelah check-out. Meja resepsionis selalu buka, siang dan malam.

Bagaimana cara saya ke Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel mudah diakses dari bandara. Anda juga bisa memesan shuttle bandara sebelumnya untuk kenyamanan Anda dengan biaya tambahan sebesar 363000 IDR. Silakan gunakan bagian "Beri tahu kebutuhan Anda" pada halaman pemesanan untuk memberitahukan pihak hotel bahwa Anda membutuhkan transportasi, dan mereka akan menghubungi Anda melalui layanan pesan Agoda. Menginap di Mercure Serpong Alam Sutera Hotel juga menawarkan kemudahan akses ke area sekitar hotel menggunakan layanan shuttle yang ditawarkan di hotel. Bagi tamu yang ingin mengendarai mobil pribadi, Mercure Serpong Alam Sutera Hotel menyediakan area parkir di hotel serta area parkir tambahan tidak jauh dari hotel bila area parkir utama penuh. Parkir tersedia gratis untuk tamu. Pilihan parkir termasuk layanan valet untuk memudahkan Anda. Jika Anda ingin dengan mudah berkeliling Tangerang dengan transportasi pribadi, pihak hotel dapat mencarikan taksi atau sewa mobil.

Apakah sarapan tersedia di Mercure Serpong Alam Sutera Hotel?

Awali hari dengan menyenangkan dengan pilihan sarapan a la carte, prasmanan dan kontinental yang ditawarkan di Mercure Serpong Alam Sutera Hotel. Beragam pilihan hidangan termasuk pilihan sarapan ala Asia, ala Barat dan halal tersedia untuk tamu. Terdapat biaya tambahan sebesar 178000 IDR untuk dewasa dan 79860 IDR untuk anak-anak apabila belum termasuk dalam tarif kamar. Anda dapat menghemat biaya sarapan dengan Agoda dengan memesan kamar termasuk sarapan, yang seringnya lebih murah dari membeli sarapan terpisah di hotel.

Apa saja pilihan makan di Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel memiliki restoran di properti untuk kenyamanan bersantap Anda. Makanan yang disajikan termasuk makan siang dan makan malam. Anda dapat memilih dari beragam pilihan hidangan termasuk ala Asia, ala Barat dan internasional. Untuk memenuhi kebutuhan diet khusus, hidangan vegetarian dan halal disiapkan dengan penuh ketelitian dan kehati-hatian.

Apakah acara khusus dapat diselenggarakan di Mercure Serpong Alam Sutera Hotel?

Pilihan venue di dalam dan di luar ruangan tersedia untuk acara spesial Anda. Acara dan pertemuan besar seperti pesta pernikahan dan acara pribadi dapat diselenggarakan di Mercure Serpong Alam Sutera Hotel. Acara kecil dan kekeluargaan seperti pesta kelulusan, pesta ulang tahun dan bulan madu juga dapat diselenggarakan di sini. Layanan perlengkapan audio-visual ditawarkan untuk membantu agar acara Anda berjalan lancar.

Apakah acara bisnis dapat diselenggarakan di Mercure Serpong Alam Sutera Hotel?

Venue di lokasi properti dan kemudahan layanan acara menjadikan Mercure Serpong Alam Sutera Hotel pilihan tepat untuk menyelenggarakan acara seperti rapat dan seminar. Berbagai pilihan fasilitas dan layanan termasuk alat tulis dan Wi-Fi gratis tersedia untuk membantu kesuksesan pertemuan atau agenda bisnis Anda.

Bagaimana kebijakan merokok di Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel memperbolehkan tamu merokok di beberapa area dan tidak 100% bebas asap rokok. hotel menawarkan kamar boleh merokok dan kamar bebas asap rokok. Anda bisa meminta tipe kamar sesuai kebutuhan Anda saat melakukan pemesanan, namun perlu diketahui bahwa kamar tergantung persediaan.

Apa saja restoran di sekitar Mercure Serpong Alam Sutera Hotel?

Area lokasi Mercure Serpong Alam Sutera Hotel adalah Alam Sutera yang memiliki restoran populer seperti Radja Ketjil, Bakmi GM Livingworld dan Thai Street.

Apa area pusat perbelanjaan yang populer di dekat Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel terletak di area Alam Sutera yang memiliki area pusat perbelanjaan seperti Living World dan Flavor Bliss.

Tampilkan pertanyaan lainnya
LOKASI PROPERTI

Jelajahi kawasan ini

Skor keseluruhan:

8,4

Nilai ulasan
1.429 ulasan
Kebersihan
8,6
Fasilitas
8,3
Lokasi
8,8
Baca semua ulasan >
Informasi lengkap Mercure Serpong Alam Sutera Hotel

Informasi lengkap Mercure Serpong Alam Sutera Hotel

Mercure Serpong Alam Sutera Hotel

Menjelajah Tangerang jadi sangat mudah saat menginap di Mercure Serpong Alam Sutera Hotel, yang berlokasi hanya beberapa menit saja dari pusat kota.
Manfaatkan berbagai layanan dan fasilitas yang tak tertandingi di Mercure Serpong Alam Sutera Hotel. Berkomunikasi dengan mudah dengan Wi-Fi gratis yang disediakan hotel. Layanan transfer bandara dapat dipesan sebelum tanggal check-in Anda, untuk memastikan kedatangan atau keberangkatan yang lancar dan nyaman. Hotel menyediakan layanan penyewaan mobil, taksi dan shuttle untuk membantu Anda pergi ke tujuan yang diinginkan di Tangerang.
Para tamu dapat menikmati parkir gratis di hotel. Hotel menyediakan layanan front desk seperti check-in atau check-out ekspres, penyimpanan koper, kotak penyimpanan barang berharga dan layanan pramutamu untuk kenyamanan para tamu. Hotel menyediakan layanan binatu dan layanan cuci kering yang membantu Anda menjaga pakaian perjalanan favorit Anda tetap bersih sehingga Anda dapat berkemas lebih praktis. Fasilitas di dalam kamar termasuk layanan kamar, layanan kamar 24 jam dan layanan kebersihan harian, sehingga Anda dapat bersantai dan menikmati masa menginap Anda.
Merokok hanya diperbolehkan di area khusus merokok yang disediakan oleh hotel.
Kamar tamu dilengkapi dengan semua perlengkapan yang Anda perlukan untuk tidur nyenyak. Hotel menyediakan AC di beberapa kamar tertentu. Fasilitas hiburan di dalam kamar tersedia di beberapa kamar dan termasuk TV dan TV kabel. Di beberapa kamar tertentu Anda akan mendapatkan mesin pembuat kopi atau teh, kulkas, air minum dalam botol dan mini bar.
Anda bisa tenang karena pengering rambut, perlengkapan mandi, jubah mandi dan handuk tersedia di kamar mandi.


Kuliner dan aktivitas menarik

Mulailah hari-hari liburan Anda dengan cara terbaik. Awali setiap pagi Anda dengan sarapan di properti selama menginap. Bangun pagi dengan cerah dan penuh semangat dengan secangkir kopi nikmat yang ditawarkan di kafe di hotel. Jangan biarkan rasa lapar memengaruhi rencana perjalanan Anda! Restoran di dalam properti menyediakan pilihan bersantap yang nyaman dan lezat. Mercure Serpong Alam Sutera Hotel melayani tamu dengan berbagai pantangan makanan, dengan pilihan jenis masakan seperti halal yang tersedia.
Malam yang menyenangkan tidak pernah semudah ini! Nikmati malam yang seru tanpa perlu keluar di bar. Anda seorang juru masak yang hebat? Buat makanan Anda sendiri di hotel fasilitas BBQ.
Mercure Serpong Alam Sutera Hotel menawarkan berbagai fasilitas rekreasi terbaik. Akhiri hari Anda dalam kondisi relaksasi menyeluruh dengan mengunjungi pijat dan spa. Habiskan waktu bersantai di kolam renang hotel. Bar tepi kolam hotel mengizinkan Anda untuk menikmati waktu bersantai sambil menikmati koktail favorit Anda.
Bakar kalori liburan Anda dengan kunjungan singkat ke fasilitas kebugaran hotel. Bersenang-senang sambil bersantai bersama keluarga dan teman-teman di ruang santai bersama dan area menonton TV. Anda dapat menemukan kenang-kenangan sempurna dari perjalanan Anda, atau membeli beberapa perlengkapan perjalanan sederhana di toko suvenir.

Lihat semua
Fasilitas dan kelengkapan
Luar biasa
Fasilitas

8,3

Fasilitas yang paling banyak dicari

Sarapan

41 kali disebut

Layanan kebersihan

39 kali disebut

Kolam renang

26 kali disebut

Makanan

24 kali disebut

Bahasa yang digunakan

  • Bahasa Indonesia
  • Bahasa Inggris

Akses Difabel

  • Akses kursi roda

Fasilitas outdoor

  • Sepeda

Akses internet

  • Internet services
  • WiFi di tempat umum
  • WiFi gratis di semua kamar

Aktivitas dan fasilitas bersantai

  • Kolam renang luar ruangan
  • Lapangan golf di properti
  • Pijat
  • Pool with view
  • Pusat kebugaran
  • Spa
  • Taman

Kebersihan dan keselamatan

  • Alat tulis ditiadakan
  • Dapur dan peralatan makan steril
  • disinfeksi harian
  • Disinfeksi harian di semua kamar
  • dokter/perawat panggilan
  • hand sanitizer
  • Jarak fisik minimal 1 meter
  • Kamar dikunci setelah sterilisasi
  • kotak P3K
  • Layanan pembayaran non-tunai
  • Layanan sanitasi kelas profesional
  • Layanan sarapan bawa pulang
  • masker gratis
  • Opsi makanan dibungkus terpisah
  • Pencucian seprai dan pakaian dengan air panas
  • Pengaturan tempat makan yang aman
  • pengecekan suhu tubuh untuk tamu dan staf
  • Penutup wajah bagi staf
  • peralatan sterilisasi
  • Produk kebersihan anti virus
  • Sarapan di dalam kamar
  • Sekat pelindung di area umum
  • sertifikasi kebersihan
  • Staf terlatih untuk protokol keselamatan
  • Sterilisasi kamar sebelum tamu check-in
  • termometer tubuh
  • Tersedia opsi tidak mensterilkan kamar

Makanan dan minuman

  • Bar
  • Bar tepi kolam
  • Fasilitas BBQ
  • Fruits/snacks
  • Happy hour
  • Kedai kopi
  • Layanan kamar 24 jam
  • Restoran
  • Restoran halal

Layanan dan fasilitas

  • Air conditioning in public area
  • Area merokok
  • Check-in/check-out bebas kontak
  • Concierge
  • Cuci kering
  • Fasilitas untuk tamu disabilitas
  • Grooming service
  • Invoice provided
  • Ironing service
  • Kotak penyimpanan barang berharga
  • Laundry
  • Layanan kebersihan harian
  • Lift
  • Meeting/banquet facilities
  • Pengantaran makanan
  • Penitipan barang
  • Penjaga pintu
  • Properti bebas asap rokok
  • Terrace
  • Toko suvenir

Olahraga darat

  • Lapangan golf (dalam 3 km)

Untuk anak-anak

  • Kids facilities
  • Kids meal
  • Kolam renang anak
  • Taman bermain

Akses

  • Adult-only property
  • CCTV in common areas
  • Check-in/check-out ekspres
  • Check-in 24 jam
  • Fire extinguisher
  • Hewan peliharaan diperbolehkan
  • Keamanan 24 jam
  • Non-smoking rooms
  • Resepsionis 24 jam
  • Safety/security feature
  • Smoke alarms

Transportasi

  • Layanan shuttle
  • Layanan taksi
  • Parkir valet
  • Penyewaan mobil
  • Shuttle bandara
  • Tempat parkir di dekat properti
  • Tempat parkir di properti
  • Tempat parkir mobil gratis

Persewaan peralatan olahraga

  • Penyewaan sepeda

Ada di semua kamar

  • AC
  • Air mineral kemasan
  • Akses WiFi gratis
  • Bar mini
  • Brankas
  • Kamar mandi pribadi
  • Meja
  • Mesin pembuat teh/kopi
  • Pancuran
  • Pengering rambut
  • Perlengkapan mandi
  • Sandal dalam kamar
  • Telepon
  • TV satelit/kabel
Makanan
Pilihan sarapan
  • Amerika
  • Asia
  • Kontinental
  • Halal
  • vegetarian
  • Prasmanan
Restoran di properti

Mint And Pepper Restaurant

  • Makanan: Indonesia, Internasional
  • Menu: Prasmanan, A la carte
Lokasi
Jl Alam Sutera Boulevard Kav23, Alam Sutera, Tangerang, Indonesia, 15325
Luar biasa
Lokasi

8,8

Bandara

  • Bandara Internasional Soekarno-Hatta (CGK)
    13,0 km
  • Bandara Internasional Halim Perdanakusuma (HLP)
    26,0 km

Transportasi umum

  • Tanah Tinggi
    7,7 km
  • Stasiun Kereta Tangerang
    7,8 km

Rumah sakit & klinik

  • Omni Hospitals Alam Sutera
    100 m

Pusat Perbelanjaan

  • AEON Mall BSD City
    6,8 km

Toko serba ada

  • Alfamart
    220 m

Penarikan uang tunai

  • ATM
    60 m
Di sekitar properti

Landmark populer

  • Summarecon Mal Serpong
    2,6 km
  • Scientia Square Park (SQP)
    4,3 km
  • Supermal Karawaci
    5,3 km
  • Teras Kota Mall BSD City
    5,4 km
  • TangCity Mall
    6,0 km
  • Indonesia Convention Exhibition (ICE)
    6,5 km
  • AEON Mall BSD City
    6,8 km
  • Museum Benteng Heritage
    7,8 km
  • Masjid Al-Azhom
    8,3 km

Landmark terdekat

  • Omni Hospitals Alam Sutera
    100 m
  • Living World
    150 m
  • Total Buah Segar Alam Sutera
    150 m
  • Lotte Mart Wholesale
    250 m
  • Pasar 8
    510 m
  • Alam Sutera Sports Center
    880 m
  • Flavor Bliss
    950 m
  • RS St. Carolus Summarecon Serpong
    1,1 km
  • Situ Pondok Jagung
    1,5 km
  • Lake Club House
    1,6 km
Jarak yang ditampilkan diukur dalam garis lurus. Jarak tempuh sesungguhnya mungkin berbeda.
Kebijakan properti
Kebijakan mengenai anak dan tempat tidur tambahan

Ketersediaan tempat tidur tambahan tergantung kamar yang Anda pilih. Silakan cek kapasitas kamar untuk informasi lebih lanjut.

Anak dengan usia berapa pun boleh menginap di properti ini.

Anak usia 0-15 tahun (inklusif)
Menginap gratis jika menggunakan tempat tidur yang tersedia.
Penggunaan tempat tidur tambahan akan dikenakan biaya tambahan.
Tamu berusia 16 tahun ke atas dianggap sebagai tamu dewasa.
Harus menggunakan tempat tidur tambahan yang akan dikenakan biaya tambahan.
Lainnya
  • Jika Anda memesan lebih dari 5 kamar, kebijakan dan aturan lainnya mungkin berlaku.
Beberapa informasi berguna

Check-in/check-out

  • Waktu check-in14:00
  • Waktu check-out12:00

Transportasi dan jarak tempuh

  • Biaya shuttle bandara363000 IDR
  • Waktu ke bandara (menit)60

Tambahan

  • Biaya sarapan (kecuali telah termasuk di dalam harga kamar)178000 IDR

Properti

  • No. Pajak Lokal / Izin Sewa11
  • Kamar/lantai bebas rokokYes
  • Jumlah bar/lounge2
  • Jumlah lantai 8
  • Jumlah restoran1
  • Jumlah kamar 171
  • Voltase kamar 220
  • Dibangun pada tahun2013
Pengumuman properti

Karena situasi COVID-19, properti menerapkan langkah tambahan demi keselamatan tamu dan staf. Layanan dan fasilitas tertentu mungkin terbatas atau tidak tersedia. Silakan hubungi properti untuk informasi lebih lanjut.

Menanggapi COVID-19, properti menerapkan langkah tambahan untuk melindungi keselamatan tamu dan staf, termasuk, tetapi tidak terbatas pada peningkatan prosedur kebersihan dan sanitasi. Silakan hubungi properti untuk informasi lebih lanjut.

Karena situasi COVID-19, hotline khusus telah disediakan bagi tamu untuk menjawab pertanyaan tamu dan menyiapkan penginapan mereka

Properti ini memiliki 'ALL Safe Officer', petugas kesehatan dan keselamatan khusus untuk mengawasi semua prosedur dan membantu tamu dengan pertanyaan terkait operasional properti dan langkah pencegahan

Pilihan makanan dan minuman seperti sarapan mungkin dibatasi atau tidak tersedia pada saat ini. Silakan hubungi properti untuk informasi lebih lanjut.

Ulasan tentang Mercure Serpong Alam Sutera Hotel dari tamu sungguhan

Diberikan oleh tamu asli Agoda
8,4
/
10
Kebersihan8,6
Fasilitas8,3
Lokasi8,8
Kenyamanan kamar8,3
Layanan8,5
Harga dan kualitas8,2
Lebih tinggi di antara properti di Tangerang
Nilai
9+ Ideal (228)
8-9 Luar Biasa (158)
7-8 Sangat Baik (249)
6-7 Bagus (65)
<6 Di Bawah Ekspektasi (53)
Waktu menginap
Mar - Mei (203)
Jun - Agu (188)
Sep - Nov (175)
Des - Feb (187)
Semua tipe wisatawan (1.429)
Semua tipe kamar
Semua bahasa

Tampilkan ulasan yang membahas 

Menampilkan 753 komentar tamu
12345
10,0
Spektakuler
Ronna dari Indonesia
Wisatawan tunggal
Kamar Queen Superior
Menginap 1 malam pada Juni 2021

Great location and accommodating staff!”

Took advantage of the downtown location to walk to dinner, check out a couple galleries, and have drinks. It was great. Service top notch as always. Bed comfort can not be beat. Kuddos to Ms Evi!

Diulas pada 29 Juni 2021

Lihat penawaran kamar

Dear Ronna, Thank you very much to spend your valuable time to give us review concerning your recent stay. We are so happy that your recent stay was memorable. your wonderful review definitely will share to all the team especially evi. I believe it will motivate her to keep up the good review. Thank you very much and hope to see you soon. Our Best Regards, Jessica Uekermann General Manager

Direspon pada 08 Juli 2021
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Bernadetha dari Indonesia
Keluarga dengan anak dewasa
Kamar Queen Superior
Menginap 1 malam pada Februari 2020

Enjoy & Comfort”

A good place to stay. The room & pool are clean and cozy. And the staff are kind and friendly. The location nearby the mall, hospital, and market. You will be having much fun at this hotel.

Diulas pada 25 April 2021

Lihat penawaran kamar

Dear Bernadetha, Thank you very much to share your wonderful experience to other traveler. We are glad to know that you found our location convenience for your stay. which you can find shopping mall and culinary nearby our hotel. your compliment hospitality our staff definitely will share with them which I believe it will motivate them to keep up the good work. Once again thank you so much and see you soon Our Best Regards, Jessica Uekermann General Manager

Direspon pada 27 April 2021
Mercure Serpong Alam Sutera Hotel
9,2
Spektakuler
Indri dari Indonesia
Wisatawan tunggal
Kamar Queen Superior
Menginap 1 malam pada November 2020

Great Room, Standard Service”

The room is really good, even the superior room is spacious, nice, well lit, with good amenities, the location also great, but comparing to my other stays before the pandemic, the service is kind of less than I expected for a four star hotel. The staffs are friendly and helpful, however, guess because of the pandemic, it seems that they are under staff. I stayed from Friday - Monday, and when I arrived, there is no one to stand by near the door to help me take out all my belongings from the car. There is this security check post, but it's not being used as well. For the pandemic precaution, they do provide hand sanitizers with adequate numbers in public spaces, the staff also used proper masks and face shields, and they do provide one for the guests when you ask, there is also an automatic infrared thermometer to check your temperature without touching it. But then unfortunately, there is no one stand by at the elevator, and since there are always ignorant people everywhere, including some of the guests, despite the clear warning for 2 people only inside the elevator, often, there are more than 2 people inside and they are not from the same group, and I never seen the elevator being cleaned as often as it should be. And because they are under staff, it affects their service quality, too, it's getting hard to reach them by phone, there were several times, where I want to borrow scissors, and I have to call all the line they provided, but none being answered, and it happened more than 4 times, until I have to call the security line just to get someone at the phone. The receptionist was often have more than 2 queuing line every time I saw them, and most of the time don't expect anybody to open the door for you. No I don't ask to be treated like a queen, since I'm used to do everything on my own, but I stayed in Mercure (both Mercure Alam Sutera and other Mercure Hotels) before and I know their usual standards, and even though I know that because of this pandemic the

Diulas pada 18 November 2020

Lihat penawaran kamar

Dear Value Guest, Thank you for staying at Mercure Serpong Alam Sutera and especially for sharing your review related to your stay. We have taken careful notes of your feedback for the service level given by our associates during stay with us; please allow me to express my sincerest apologies. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to our standards. please rest assured that we have immediate evaluated the elements of your concern with our Department heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manager

Tampilkan lebih banyak
Mercure Serpong Alam Sutera Hotel
9,2
Spektakuler
Indri dari Indonesia
Wisatawan tunggal
Kamar Queen Superior
Menginap 2 malam pada November 2020

Great Room Standard Service”

The room is really good, even the superior room is spacious, nice, well lit, with good amenities, the location also great, but comparing to my other stays before the pandemic, the service is kind of less than I expected for a four star hotel. The staffs are friendly and helpful, however, guess because of the pandemic, it seems that they are under staff. I stayed from Friday - Monday, and when I arrived, there is no one to stand by near the door to help me take out all my belongings from the car. There is this security check post, but it's not being used as well. For the pandemic precaution, they do provide hand sanitizers with adequate numbers in public spaces, the staff also used proper masks and face shields, and they do provide one for the guests when you ask, there is also an automatic infrared thermometer to check your temperature without touching it. But then unfortunately, there is no one stand by at the elevator, and since there are always ignorant people everywhere, including some of the guests, despite the clear warning for 2 people only inside the elevator, often, there are more than 2 people inside and they are not from the same group, and I never seen the elevator being cleaned as often as it should be. And because they are under staff, it affects their service quality, too, it's getting hard to reach them by phone, there were several times, where I want to borrow scissors, and I have to call all the line they provided, but none being answered, and it happened more than 4 times, until I have to call the security line just to get someone at the phone. The receptionist was often have more than 2 queuing line every time I saw them, and most of the time don't expect anybody to open the door for you. No I don't ask to be treated like a queen, since I'm used to do everything on my own, but I stayed in Mercure (both Mercure Alam Sutera and other Mercure Hotels) before and I know their usual standards, and even though I know that because of this pandemic the

Diulas pada 18 November 2020

Lihat penawaran kamar

Dear Value Guest, Thank you for staying at Mercure Serpong Alam Sutera and especially for sharing your review related to your stay. We have taken careful notes of your feedback for the service level given by our associates during stay with us; please allow me to express my sincerest apologies. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to our standards. please rest assured that we have immediate evaluated the elements of your concern with our Department heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manage

Tampilkan lebih banyak
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Fransiscus dari Indonesia
Keluarga dengan anak kecil
Kamar Queen Superior
Menginap 1 malam pada Februari 2022

Great hotel for staycation, business, or others”

Great hotel with best location, you can walk to reach mall, food area (Flavor Bliss). Beside hospital (EMC Hospital). Just stay at your room or use hotel facilities such as swimming pool, cafe/restaurant.

Diulas pada 13 Februari 2022

Lihat penawaran kamar

Dear Fransiscus, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Direspon pada 16 Februari 2022
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Agung dari Indonesia
Keluarga dengan anak kecil
Privilege Twin
Menginap 2 malam pada Desember 2020

Welcoming with the smile...”

Since we're entering the lobby, the door man welcoming us with the greatest smile. The receptionist also served us with the efficient way. The hotel provides the best facilities with health protocol...

Diulas pada 26 Desember 2020

Lihat penawaran kamar

Dear Agung, Thank you very much for your wonderful review that you have posted. We are so happy to know that your recent stay was memorable. your wonderful review definitely will share to our entire team which I believe it will motivate them to keep up the good work. Our Best Regards, Jessica Uekermann General Manager

Direspon pada 28 Desember 2020
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Novi dari Indonesia
Keluarga dengan anak kecil
Kamar Queen Superior
Menginap 1 malam pada Oktober 2021

Hotel near to the mall”

Very clean room, nice hotel but a little bit uncomfortable with mineral water compliment in the pitcher. Overall nice and cozy hotel to stay.

Diulas pada 28 Mei 2022

Lihat penawaran kamar

Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review here on the Agoda, especially for choosing our hotel as your residence during your visit to Alam Sutera. I am very pleased to read your wonderful comments about how enjoyable your stay was because of our hospitality, room cleanliness, nice breakfast and fast service. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Direspon pada 10 Juni 2022
Mercure Serpong Alam Sutera Hotel
9,6
Spektakuler
Christiany dari Indonesia
Pasangan
Kamar Superior Twin
Menginap 3 malam pada April 2021

Strategic location, relaxing time”

The hotel is surrounded by a food market (Flavor Bliss and Pasar Delapan) and a mall (Living World) within walking distance. The hotel staff is friendly and responsive to our needs. During our stay, every evening was raining; the hotel staff lends us an umbrella to go out. Thank you for making our stay comfortable.

Diulas pada 16 April 2021

Lihat penawaran kamar

Dear Ms Christiany, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Uekermann General Manager

Direspon pada 05 Agustus 2021
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
LAKSMI dari Indonesia
Keluarga dengan anak kecil
Kamar Queen Superior
Menginap 2 malam pada Januari 2021

best friendly services ”

all staff at the Hotel are totally friendly,, only queueing when check-in, perhaps need to add some front desk during peak season.

Diulas pada 28 Januari 2021

Lihat penawaran kamar

Dear Valued Guest, Thank you very much for your review. we are so happy to know that you felt satisfied with friendliness of our team member. However we do apologies in regards check in experience that you made a bit waiting longer. we take a noted your review for our improvement. Once again thank you so much and hope to see you again in the future Our Best Regards, Jessica Uekermann General Manager

Direspon pada 03 Februari 2021
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
ALI dari Indonesia
Wisatawan berkelompok
Kamar Queen Superior
Menginap 1 malam pada Oktober 2021

Spektakuler”

Spotless clean room, friendly and helpful staff, good spread of buffet breakfast.

Diulas pada 15 Juni 2022

Lihat penawaran kamar

Dear Mr. Ali, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are also very delighted to read that you satisfied with the cleanliness of our room, the friendly and helpful of our staff as well as the good breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Direspon pada 16 Juni 2022
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
MEI dari Taiwan
Wisatawan bisnis
Kamar Queen Superior
Menginap 4 malam pada Juli 2019

Spektakuler”

It’s perfect stay and everything is good no matter environment, room, service and breakfast. I enjoyed it a lot.

Diulas pada 20 Juli 2019

Lihat penawaran kamar

Dear Mei, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Direspon pada 24 Juli 2019
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Jun dari Thailand
Pasangan
Privilege Queen
Menginap 1 malam pada Januari 2018

good price”

good price, i think in serphoing mercure is no1 if you wanna go to serpong useing the that hotel

Diulas pada 26 Januari 2019

Lihat penawaran kamar

Dear Jun, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Direspon pada 31 Januari 2019
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Lim dari Malaysia
Wisatawan bisnis
Kamar Queen Superior
Menginap 1 malam pada Januari 2020

As usual.”

Everything is fine as usual. Travelled for second time and second stay. Still satisfied with this hotel and their service.

Diulas pada 05 Februari 2020

Lihat penawaran kamar

9,6
Spektakuler
yell dari Indonesia
Keluarga dengan anak kecil
Kamar Queen Superior
Menginap 1 malam pada Juni 2019

It was awesome stayed 1 night to celebrate my husband's birthday”

It was unforgettable moment I given to my beloved husband, And Mercure staff support the plan I made. We really appreciated for Ms Ita and team who given full support to succeed the plan Thank a million :)

Diulas pada 27 Juni 2019

Lihat penawaran kamar

Dear Yell, Thank you for your candid and wonderful feedback. We are pleased to know that we have been part of your satisfactory stay. Your compliments about our associates and their hospitality have been passed on to them and they are thankful for your positive feedback. It’s always great to hear from our guests how much they have enjoyed both our product & services. Your compliments will only motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Cyril Mas General Manager

Direspon pada 08 Juli 2019
Mercure Serpong Alam Sutera Hotel
9,2
Spektakuler
Sebastien dari Prancis
Wisatawan bisnis
Privilege Queen
Menginap 2 malam pada Maret 2019

Another business stay for meeting around Tangerang and Jakarta”

Still as good as before. Remains consistent overall in the quality. Since i have stayed many times i will be the picky one and highlight that some details could have been done better: towels quite smelly on the first day (make sure the linen smells fresh), shower drain not working well and it was filling up like a pool which really isn't a great feeling (maybe a bit of preventive maintenance there would solve the issue), tea selection not refilled between first day and second (room service came over and that's probably one item in the check list that was missed). Besides this I was still happy with the stay, the mall next door has a lot to offer, so overall my preferred choice for stay in the area.

Diulas pada 21 Maret 2019

Lihat penawaran kamar

Dear Sebastien, I am thrilled to learn that you have enjoyed our hotel and we are glad to know that you have been benefited from our strategic location. I would also like to apologize regarding towels quality, shower drain in your room and tea refill. I have taken notes of these comments and passed on to the respective departments for further review and improvements. Once again thank you for your comment, this helps us to improve our services and I hope to welcome you again in our hotel in the future. Our Best Regards, Cyril Mas General Manager

Direspon pada 07 November 2019
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Jooyeol dari Korea Selatan
Wisatawan bisnis
Privilege Queen
Menginap 6 malam pada April 2018

Good price, good location”

There are plenty of restaurants right across the hotel.

Diulas pada 14 Februari 2019

Lihat penawaran kamar

Dear Jooyeol, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Direspon pada 26 Februari 2019
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Lila dari Indonesia
Keluarga dengan anak kecil
Kamar Queen Superior
Menginap 1 malam pada September 2021

Best”

All good too bad we were staying at ppkm era so the pool is closed for guest

Diulas pada 07 Januari 2022

Lihat penawaran kamar

Dear Lila, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your review, especially for staying with us during your visit to Alam Sutera. We do apologize for the inconveniences caused due to the closed swimming pool. Your concern will be shared the the management for our future improvements. We sincerely wish we could have served you with the best experience, therefore please let us welcome you back at the hotel on your next visit to Alam Sutera, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Direspon pada 08 Januari 2022
Mercure Serpong Alam Sutera Hotel
9,2
Spektakuler
Lim dari Malaysia
Wisatawan bisnis
Kamar Queen Superior
Menginap 2 malam pada Mei 2019

Satisfied”

Everything was fine from Check in until I checked myself out. The service they provided is very good. Their swimming pool is under maintenance till July 2019 (if not mistaken), but the somehow collaborate with the sport center nearby that area for customer who wish to swim or doing other sports. They do provide shuttle bus to the sport center, everything for free of course. There is a mall named LivingWorld nearby, not a huge one but enough for grabbing some and there are a lot of restaurants. Beside the hotel is a private hospital, and there are a lot of shops outside the hotel, everything is "walkable". I'm truly satisfied with this hotel.

Diulas pada 11 Mei 2019

Lihat penawaran kamar

Dear Lim, Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Direspon pada 14 Mei 2019
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
Alvina dari Indonesia
Wisatawan berkelompok
Kamar Superior Twin
Menginap 1 malam pada Maret 2022

Best!”

It has the best room and services

Diulas pada 19 Maret 2022

Lihat penawaran kamar

Dear Alvina, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Direspon pada 07 Juni 2022
Mercure Serpong Alam Sutera Hotel
10,0
Spektakuler
HENDRA dari Indonesia
Pasangan
Kamar Superior Twin
Menginap 1 malam pada Juni 2022

Nice hotel”

Very nice hotel, nice location, and nice service

Diulas pada 13 Juni 2022

Lihat penawaran kamar

Dear HENDRA, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Direspon pada 13 Juni 2022
Mercure Serpong Alam Sutera Hotel
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