Nagoya Mansion Hotel and Residence

bersih dan nyaman

saya pesankan untuk tamu, saat dikonfirmasi tidak ada nama tamu, setelah saya hubungi mell resepsionis ternyata memang tidak ada nama tamu. saat komplain ke manager resepsionist ternyata ada nama tamu, masalahnya tamu terlanjur keluar hotel dan pihak hotel marespon setelah saya komplain dengan sangat kecewa

Staf sangat korporatif ,dipanggil kl d hotel lain bs sejam,ini ga sampai 10 menit,breakfast western not available ,nasgor tawar kayaknya itu nasi putih deh,dr bf yg standard hanya telor omelete doangan,acara makan malam mlm Natal Haduh yg enak cuma sosis Jerman doangan...kl nginep jgn mkn d dalam not recomended...

Fasilitas room kurang

fasilitas baik

mantap

Lokasi hotel yg berada di pusat nagoya...tempat belanja dengan harga terjangkau

Utk servis excelent...tp sayang kebersihan kurang

Tidak Ada WiFi dalm appartmen, Di kamar banyak kecoa/lipas,tidak Ada gelas untuk minum,sikat gigi,sabun Mandi,TV tidak Ada channel.

Pengalaman menginap yg sangat menyenangkan karena hotelnya yg bersih bagus dan pemandangan yang mengarah ke singapore, sehingga bisa menikmati kerdipan lampu di singapore

Pelayanan ramah, bersih, akses mudah, aman, cuma restoran-restoran agak kurang nyaman krn anak udah Extra Charge tiap pagi masih diranyain

Sangat tidak strategis dan tidak akomodatif bagi wisatawan keluarga.

Pro: 1. They provide taxi from hotel to many destinations with 50% discount Con: 1. Bathroom and shower box very dirty. There is no door in shower box so water will splash out side shower area. There was a stinky smell from the drain. 2. I booked 2 deluxe rooms for 3 nights n i request for high floor, city view or unblock & dont give me faulty room but he (big n fat guy, he looks nice & looks like everythings is ok with all of my request) gave me the lowest floor, no view or block rooms, and one of the room the AC was leaking. 3. House keeping didnt give or change toilet paper eventhough already finished. And i asked more shower gel directly to the cleaner bcos they give only 1 small bottle for 2 persons but when we back he didnt give the extra shower gel. I think this hotel is quite stingy. 4. Dont provide hair dryer and we need to request from receptionist.

This place combined hotel and apartment in the same tower, so they share every facilities like swimming pool, gym, and elevator. Sometimes I need to queue and wait for a while to get in to the elevator because many people want to use it. The room is not bad, but the quality of the room is so bad. The exhaust in the bathroom didn’t work, the air conditioner was leaked out and made it feel hot even I have set it to the lowest temperature with maximum fan. The house keeping was so bad. On the first next day after I checked in, I left the room very early and came back late at night. I noticed that they made up my bed but didn’t clean my room. Everything was still messy as when I left. But I was too tired to complain because it was already late. The next day, the same thing happened again. They didn’t clean the cups I used for drink and give new cups, they just leave it on the table like when I left it in the morning. I called the receptionist to complain and give me new cups, and they sent someone to bring new cups to my room. On the other next day, this was the worst, they didn’t clean up the cups I used for drink tea and coffee. They just left it as it was. I called the receptionist again to complain and I said this is the same like yesterday. The receptionist named Chiki (if I’m not mistaken) answered my complain with silly answer. She said the house keeping was hesitate to clean up the cup of tea because they worried that I will come back soon and still want to drink the tea. It wasn’t a good answer, because the other cup I used for drink coffee was finished, only the pulp left in the cup and there’s no reason to not clean it up, nobody will refill it with hot water and drink it again. No excuse. After I told her about the cup of coffee, she apologized right away and told me that she will speak to the house keeping. I had a terrible stay at Nagoya Mansion Hotel and definitely won’t come back again.

Room has some cockroaches. We book 3 rooms but 1 of the room the aircon was faulty. But staff was very kind and assist to send technician to rectify the aircon. Only cons is the lift, it was too slow. Swimming pool water too icy cold. The rest, thumbs up!

no welcoming and this person is manager, hE ONLY SERVED WELL DRESS PEOPLE whereesle i was standing there first but he serve other ( well dress) which just arrived. it really hurt my feeling just because my attire were casual. other then that all other staff we nice and presentable. i can't remember the manager name but his name tag indicate manager and wearing full uniform.

We booked the 2 rooms apartment. It is a basic unit suitable for 4 persons. The kitchen only has hot water kettle and not for cooking. Location wise, it is near to Nagoya Hill shopping centre. The hotel has free shuttle to Nagoya Hill at 4pm but this is a one way service only. There are plenty of taxis (official and private cars) available for USD2 to USD3 from the shopping centre to the hotel.

Great place to stay, friendly staff, secure building.

One of my favourite hotel in Batam. All is superb from the time i arrived to the time i check out. There no reason for any complaint or any issue. Well done and keep it up. Shall come again and well recommended to all.

The good: location in nagoya, have pool, gym, restaurants. Our room was a decent size studio. Very good water heater (for shower). bottle waters. small refrigerator. The bad: no garbage bin. no electric kettle. no hair dryer. bathroom is bigger then most hotels but no tub. basic but the old finish give somewhat dirty and gritty look. Most hotels have better bathroom finish. Towels were cleans but old and have big yellow stains.