Sembalun Lodge

A nice guest house in a spectacular place.

normally i never leave a bad review, but this one is the worst place i ever stayed. started when we arrived, there was no one there, we have to wait bout 30 mins till someone showed up from outside. she looked confuse when i said that i have a booking, she said "no", they did not have any room booked, no wonder why she said like that cause these homestay do not have online system so they did not realize if there was a booking from online, lucky i visited them when the room is still available, i have no idea how it will be if the room is fully booked when i already booked and paid through online system. this is not the end, when i showed her my confirmation letter, she just said "oh" thats it..i asked her, which one is our room, and she said that we just choose by our self but none of this room is actually ready, so we did it, we unpacked our stuff in the room. when we decided to go for a walk, we found that our room has no key, and when we asked it, the owner yelled from inside of her house that the room that has a key is at the next of our room, thats mean we have to move to that room when we already finished unpacked our luggage, they did not tell us when we asked for our room, very unprofessional. room is quite dark with old interior, hot water is not working, no toiletries, no towel, no toilet paper that provided, and the worst is no breakfast as stated and we paid for..we were too disappoint and decided to leave earlier, and same like when we arrived, there was no one also when we check out..it was a nightmare, if it wasnt because i already paid for this in advance, we will absolutely leave this when we arrived