Great Room with nearby facilities”

We booked for a short family getaway to Malacca. Two Imperial Deluxe and 1 executive. The executive room was great, big enough for family of 3 but the room didn't have the floor mat for the toilet and my room had only the ironing board but not the iron so i had to borrow from other room. We got a free upgrade from Imperial to Heritage Deluxe. It was so spacious and was very thankful. However, we were told that there were no towels and the towels will be in by 8pm but when we were back from dinner, it was still not there. It was then sent to our rooms after prompting the reception desk. The staff that administered our reservation was kind and all smiles. When i requested for all 3 rooms to be at the same level, she was kind to look through her system to amend. Overall, we are happy with the services at the reception, the malls are just around the hotel, and Bandar Hilir was just a walk away. We will definitely come back to this hotel for our next visit to Malacca!

Very good location and value for money”

This hotel is located just exactly across Dataran Pahlawan Melaka megamall. Management staffs are friendly and efficient in checking us in. Sheltered multi-storey car park are provided for all in house guests. Was assigned to Room 1715, room is very modernly decorated with lots of reflecting mirror and comes with a large size flat screen TV except certain corner might look a bit dim at night time. Buffet breakfast was satisfactory as they do provide quite a variety of choices. Will return back to this hotel in future and recommend to my friends and acquaintances. Keep it up Imperial Heritage Hotel Melaka !

Hospitable Service Staff, with wheelchair facilities ”

Personally impressed with Imperial Heritage service staff whom i communicated prior my check in to loan the use of a wheelchair for my 80 year old father during the period of stay, and the possibility to bring it out of the hotel for use. They very nicely accommodated, which sealed the decision to choose Imperial over other nearby prestigious hotels. From the concierge to security staff, they were professional, helpful to lookout for parking availability. i felt safe parking my car overnight there. Free parking for hotel staying guests of course. We chose the premiere suite rooms, which was large and great for elderly movement. The beds were reasonably comfy. The breakfast is decent for malaysian standard with some live food stall. The only disappointing factor was the unstable Wi-Fi Connection, which disconnected from use after a certain time limit and you had to re-log in again. Located right smack in front of the Melaka Megamall which provides hours of great shopping deals.

Comfy rooms, good location”

It was a pleasant stay at Imperial Heritage Melaka. The staff who helped us with the check-in was from Muar. He was helpful and friendly, definitely deserve a praise for his welcoming attitude. Multi-storey private carpark is convenient for most travellers who are travelling by car. Location is easy to find, right in downtown Malacca. Spacious room and bathroom, will come back again.

Great Location and value for money”

Stayed 2 nites at this 4-starhotel. From Melaka Sentral, go to the domestic bus terminal and take '17' bus to go downtown. Tell the bus driver you are going to Imperial Heritage Hotel near Mahkota Parade and he will collect RM2 from you and issue you a ticket. The bus will take you right to the east gate of Dataran Pahlawan and Imperial Heritage Hotel is just opposite the road. Most of the main attractions (A' Famosa, Sultanate Museum, St Paul, Maritime Museum, Menara Taming Sari and Jonker Walk all are within walking distance of 5-15 minutes' walk. As for shopping, opposite the hotel is the Dataran Pahlawan megamall, and Mahkota Parade is at the side of Dataran Pahlawan opposite the road at the other side. Breakfast served at level 3 though not many varieties but include all the famous local delicacies: Roti Jala (net cake), Nasi Lemak (tasty rice), Roti Canai (Indian pancake), Yong Taufu (Chinese food), Fried rice, fried noodle, sausage etc. The curry chicken and curry beef and the gravy to go with the roti canai are especially delicious. Will sure stay in the same hotel if I come to Melacca again.

Exceptional”

It was my first time in Malacca even if i stayed for one night and I would definitely recommend my friends to stay here as it is very convenient. The price is also reasonable. There's a multi-story carpark to park your vehicles. The staffs are very friendly and the room is very clean. So if you plan to come to Malacca, stay here! Discover the places around the hotel cause you won't regret it. There is a mall, Dataran Pahlawan Melaka Megamall, if you are a bike lover go to level 3 and you will see bike shops that sells helmet and your bike necessities. The Macdonalds located at the mall is also 24/7 so if you get hungry in the middle of the night just cross over and get your food. I would love to stay here again the next time i visit Malacca!

Hidden Treasure @ Melaka”

Melaka is always my short gateway with my family. Most of the 4-5 star hotel i’d tried. Well, to my surprise, Imperial Heritage offers the best value for location nearest to A Famosa, superb room, majestic Melaka view, multiple food place & next door to Pahlawan Square for late night movie. Highly recomended. The only downside is the pool size. More to kiddo pool. Besides, if youre adventures, just take a stroll to Banda Hilir for awseome original Mee Goreng Melaka at original warung next closer Shell station. Mee Goreng @ Warung under Pokok Mangga taste is much better than Mee Bodo.

Imperial Heritage Hotel Melaka the Ideal hotel in town.”

Imperial Heritage Hotel Melaka can be the very best due to its ideal location in centralized town in Melaka. The room rates are affordable to all. Having stayed at this hotel many a times, the rooms are comfortable, clean and spacious. Food is NEVER a problem, it is all your choice to pick on which is just a stone throw. Services is so cordial especially your staff at the reception and the door is always opened for you at the entrance and exit by a smiling staff at all time named Hossain. I like this hotel very much with the exception of the lift as the buttons are difficult to read due to the colour context it is just unreadable for the elderly like me. Keep it up the image of this hotel. COLIN BISWAS

Chck in 10hb dec 2017. chck out 13hb dec 2017. Premier suite”

Stay ngn mak,abah,adik,suami n anak(baby)..alhamdulillah sgt2 puas hati,bila balik umah pn still teringat2 kt hotel..dekat ngn mcd,satrbucks,b.robbins,mahkota parade,dataran pahlawan,n klu larat jalan blh trus p ke menara taming sari,raja cendol durian,restoran asam pedas,naik beca,p bazaar karat n so on...sy byk stay kt hotel je sbb mak x larat nk jalan jauh..stay hotel pn sgt puas hati n sgt selesa..cume hotel ni x da pool just ada splash je..mknan breakfast sume sedap2..so wajib makan smpai penuh perut..hihihi..insyaAllah akan dtg ag..n hope time tu review sy sama mcm sy chck in for this month... #10hb-13hb2017 #imperial heritage hotel - premier suite -1622

Exceptional”

Great! Imperial Heritage Hotel Melaka is very convenient! We can go to shopping malls & eat house nearby. If we don't add breakfast pay from Hotel so we can go downstair for breakfast at Restoran Nasi Kandar Subaidah (Malay Restaurant) and it opens for 24 hours. Our coach bus pickup point near other hotels from our stay this hotel. Staffs are friendly and good service.

Exceptional”

Imperial Heritage is always our first choice in Melaka because of it's wonderful staff namely; Juma, Syahira, Khairol ( at Front Office) and Hossain ( from concierge). They are ever so helpful and will go all out of their way to assist and meet our needs. Secondly, it's the location... it's so conveniently close to amenities, food, shopping and sightseeing. Thirdly, the rooms are big and beds are so comfortable hence we have extended our stay on several occasions. However, my only grouse is the insufficient parking spaces during weekends, school holidays and public holidays. Even on weekdays, it is sometimes quite difficult to get a parking.

Good hotel, but can use some improvement”

I stay at this hotel regularly. During my most recent trip, I found the housekeeping lacking. During my stay, I didn't have toiletries replenished. Coffee and tea were not replenished. For example, after housekeeping had cleaned my room, there was no shampoo, no tea, no coffee bags. On another day, no towels were available and we had to wait for clean towels. I had to make several phone calls to housekeeping and make my requests known at the front desk. These items were eventually replenished, after going through several frustrating episodes of getting these replenishment. I hope service levels are improved. One saving grace was for their concierge named Hossain. He provided excellent service, excellent advice on where to eat certain types of food, good local knowledge and very friendly and helpful. He is definitely an asset to Imperial Heritage hotel.

Wonderful Hotel ”

Manage to get room upgrade which was great, room was comfy and clean. Location was strategic within walking distance to shopping center. Lot of eatery around. Will definitely stay at Imperial Heritage hotel again when in Melaka.

Convenient location ”

Checked in was fast, staff were friendly. Room size was reasonably big for 2 persons. However, the bathroom size was small. Bathroom floor got very wet, when taking the shower. Between the shower and sink area it was only separated by a shower curtain. The hotel provided with only body towel and no face and hand towel were provided despite it being a 4 star hotel as stated by Agoda. There were 2 pillows provided for each occupants, 1 is hard & the other is soft, both were not comfortable to sleep on. Basic necessities were provided in the room like coffee tea making facilities, iron & ironing board, safe box. Wifi was very good. Centrally located in Malacca city. Located opposite of Dataran Pahlawan Melaka Megamall. There are many eating shops near the hotel. Most places of interest are within walking distance. If you want to buy local products, they can easily be found in Dataran Pahlawan or at Pahlawan Walk which is about 500m from the hotel. There is a parking space behind the hotel. One disadvantage is that the elevators were very slow and small.

Fantastic stay”

I stayed at the Imperial Heritage for 5 nights the last 2 nights were with friends for our 50th birthdays celebration. We had booked the family room but was upgraded to the junior suite when I had mentioned how special this holiday was. Special thanks to Fardly and Shahrul at the front office. They were very helpful and most importantly very friendly and approachable, the same goes to the rest of the staff to. The location of the hotel is convenient as it is within a walking distance to the shopping mall (right opposite the hotel) and lots of restaurants nearby. I had given the facilities a 4-star as the swimming pool was not available to use during our stay due to renovation. I was not aware of this at the time booking but it did not spoil our holiday at all. I would highly recommend this hotel and will stay here again.

A must to stay in Hotel in Melaka”

My first time choose this hotel to stay. My first impression was fabulous, the staff are helpful and friendly. But one thing I was abit confused is the direction drive in to the parking area. I missed few times to turn in to the hotel parking from the main road. Overall, 5 thumbs up! =) I will definitely choose this hotel if I travel to Melaka again. Thanks Agoda and Imperial Heritage Melaka.

Good Stay”

Booked the Imperial Suite that came with 2 rooms, one en-suite king bed room and one queen bed room. There was an additional toilet linked to both the queen room and the living room. The suite has a living area, dining table and also a small kitchen area with an electric stove and a small freezer/fridge. Check-in was smooth and staff were all very polite. Room was relatively clean, except for breadcrumbs on the sofa, which i doubt was the cleaning ladies fault, someone must have used the rooms after they cleaned it out. The furnishings and work done on the room were surprisingly lacking in quality for a new hotel. Sliding doors that cant slide properly, cabinets with unhinged doors, ceiling paint that were splashed onto bathroom wall tiles, loose faucets, etc. I really wonder who the contractor for the hotel is. However, all these are just some minor issues that the hotel probably already know and is trying to fix, as I saw some contractors fixing up another room. Despite all its lacking, the suite was still very comfortable and nice. The beds were comfortable, there were lots of pillows and the air-conditioning was strong. Location wise, there are lots of Nonya restaurants, massage/spa, malls around. There's also a large convenience shop at Hatten hotel just across the road. Jonker street is a 15mins walk away and u can cover half the distance in air-conditioned comfort by walking through the huge mall. Will definitely come back to stay at Imperial Heritage Hotel. :)

Exceptional”

I always stay in imperial heritage hotel because of the location and the cheaper price. But this time when i book the family suite room, one of the room have a bed bug.. my first night my hands very itchy so i check the bed, i found 2 bed bugs.. so quickly kill it and apply lotion for the bites.. hopefully the staff check the bed first before giving the room to us..

Highly recommended and service was good ”

Hiiiii... very recommended and staff/manager was very sincere which is my mom left her money RM1,340 in our room no.819. Just realized after check out, we go lunch and buy some souvenir (belacan bakar very famous in Malacca) around 6pm..... thanks again to Imperial Heritage Hotel. Really appreciate

Superb”

Just as our holiday..we will choose melaka...since my self from KL and other side from singapore..and hotel we choose imperial heritage..since we stay on last visit..try out hatten but fully booked..but imperial aslo good because have parking place and also good food places near by..