Imperial Hotel Tokyo

1-1, Uchisaiwai-Cho 1-Chome Chiyoda-Ku, Ginza, Tokyo, Japan, 100-8558 - See map
Free Wi-Fi
9.2
Exceptional
/10
(1,762 reviews)See what guests said
Housekeeping2
Shops2
View2
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Imperial Hotel Tokyo

"One thing about this hotel that i highlight is their level of customer service, is really really great."

Alvin - June 21, 2018

Tower Building Standard King or Twin Room - Guestroom Imperial Hotel Tokyo
Lobby Imperial Hotel Tokyo
Interior view Imperial Hotel Tokyo
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See map
Popular landmarks
Ginza 850 m
Tokyo Tower 1.92 km
Shinjuku Gyoen National Garden 4.64 km
Ueno Park 5.01 km
Meiji Jingu 5.35 km
Shibuya Crossing 5.41 km
Asakusa 5.68 km
Sensoji Temple 5.86 km
Tokyo Metropolitan Government Building observation room 6.33 km
Tokyo Skytree 6.33 km
Nearby landmarks
Imperial Hotel Tokyo 0 m
The Imperial Hotel Arcade 60 m
Sucre 60 m
Theatre Crea 100 m
Tokyo Takarazuka Theatre 100 m
Nissay Theatre 100 m
Imperial Hotel Plaza Tokyo 120 m
HIBIYA KADAN 140 m
Nihonbashi Shimane-kan 170 m
Hibiya Chanter 170 m
9.5

Exceptional

Location rating score

Inside city center
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
What guests are saying:Read all 1,762 reviews
Exceptional cleanliness
9.5 rating for cleanliness
Exceptional service
9.5 rating for service
Exceptional comfort
9.3 room quality and comfort
Exceptional facilities on premise
9.1 facilities on premise

There are many fine hotels in excellent locations in Tokyo and the Imperial is as good as most of them.

terence | April 24, 2019

I stayed in imperial hotel last Christmas and I really enjoyed my time there.

Yidan | August 3, 2019

Everything was absolutely impeccable, I will return.

christopher | July 26, 2019

This is an amazing value for what you pay for.

Natalie | May 11, 2019

Excellent service and rooms.

Natalie | May 11, 2019

Location is fantastic too!

Natalie | May 11, 2019

  • 350 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.6
Distance to city center1km
Location rating9.5
Nearest airportHaneda Airport (HND)
Distance to airport13.8 km

Rooms available at Imperial Hotel Tokyo

Exceptional
Room comfort & quality
9.3
Premium Tower Floor Superior Twin Room - Non-Smoking
Premium Tower Floor Superior Twin Room - Non-Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
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Premium Tower Floor Superior King Room - Non-Smoking
Premium Tower Floor Superior King Room - Non-Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 double bed
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Tower Building 2 Connecting Rooms - Non-Smoking
Tower Building 2 Connecting Rooms - Non-Smoking
...
  • Room size: 103 m²/1109 ft²
  • City view
  • 4 semi double beds
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Park View Corner Suite
Park View Corner Suite
...
  • Room size: 115 m²/1238 ft²
  • Shower and bathtub
  • 2 single beds & 1 sofa bed
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Main Building Deluxe Twin Room
Main Building Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds
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Imperial Floor Deluxe King or Twin Room
Imperial Floor Deluxe King or Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 semi double beds or 1 kin...
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Standard King or Twin Room - Tower Building
Standard King or Twin Room - Tower Building
...
  • Room size: 31 m²/334 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Two Connecting Rooms - Suite and Standard - Tower Building
Two Connecting Rooms - Suite and Standard - Tower Building
...
  • Room size: 103 m²/1109 ft²
  • 2 bathrooms
  • 4 single beds
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Premium Tower Floor King or Twin Penthouse Suite - Non-Smoking
Premium Tower Floor King or Twin Penthouse Suite - Non-Smoking
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 2 single beds or 1 double b...
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Tower Building Standard King or Twin Room
Tower Building Standard King or Twin Room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds or 1 queen be...
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Frequently asked questions

What time is check-in and check-out at Imperial Hotel Tokyo?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Imperial Hotel Tokyo?

Imperial Hotel Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 900 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Imperial Hotel Tokyo has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Imperial Hotel Tokyo?

Imperial Hotel Tokyo does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Imperial Hotel Tokyo

  • 10.0
    Exceptional
    Location
    "The location was great accesable to train stations, mall, and budget stores even restaurants."

    Evangeline | October 31, 2019

  • 9.6
    Exceptional
    "It's a pleasure to be able to visit there again."

    Peter | November 5, 2019

  • 10.0
    Exceptional
    "My stay in Imperial Tokyo is memorable."

    Alvin | June 21, 2018

Property ranking|Compared to 7,154 Tokyo properties
See all rankings
Location score
9.5/10
Service score
9.5/10
Cleanliness score
9.5/10
Room comfort score
9.3/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
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Overall rating:
9.2
Exceptional
1,763 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.5
Read all reviews >
What travelers say they love:
The lobby is large and impressive and the "Old Imperial Bar"...
Scott from Canada
Family with older children
More about Imperial Hotel Tokyo

More about Imperial Hotel Tokyo

The Imperial Hotel Tokyo has played host to royalty, heads of state, celebrities, and international business leaders for over 120 years. It is a Tokyo landmark and offers discreet, highly personalized services in an atmosphere of restrained elegance and impeccable Japanese hospitality. The hotel’s award-winning cuisine serves international fare of the highest standard, including regional French, Italian, and Japanese. State-of-the-art conference rooms and business facilities aspire to world standards while the banqueting services have been used by the rich and famous for over a century. A full range of services and facilities assure every taste is catered for. The location, being in the heart of Japan, cannot be beaten and neither can the multi-lingual, highly trained staff. Whatever the reason for your stay, Imperial Hotel Tokyo will make it a good one.

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Most talked about facilities

Breakfast
12 mentions
Food & Dining
8 mentions
Housekeeping
7 mentions
Swimming Pool
5 mentions

What they offer

8.8
Excellent
Staff 
"Staff members were very helpful and the concierge service th..."

chi | April 26, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

Les Saisons
Cuisine:French
Menu:Buffet
La Brasserie
Cuisine:French
Menu:Buffet
The Imperial Viking Sal
Cuisine:European
Menu:A-la-carte
Parkside Diner
Cuisine:American, European
Menu:Buffet
Kamon
Cuisine:Japanese, Steakhouse
Menu:Buffet
Tokyo Nadaman
Cuisine:Japanese
Menu:Buffet
Tokyo Kitcho
Cuisine:Japanese
Menu:Buffet
San Applause
Cuisine:Japanese
Menu:Buffet
Ten-ichi
Cuisine:Japanese
Menu:Buffet
Nakata
Cuisine:Japanese, Sushi
Menu:Buffet
Sushigen
Cuisine:Japanese, Sushi
Menu:Buffet
Peking
Cuisine:Chinese
Menu:Buffet
N/A
No additional information available
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Imperial Hotel Tokyo from real guests

Overall rating
9.2
Exceptional
From 1763 reviews
9.5Cleanliness
9.5Service
9.4Location
Agoda Reviews (794)Booking.com Reviews (968)
Rating via Agoda9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.5
Room comfort and quality9.3
Service9.5
Value for money8.6
High score for Tokyo
Rating
9+ Exceptional (244)
8-9 Excellent (69)
7-8 Very Good (36)
6-7 Good (12)
<6 Below Expectation (8)
Time of the year
Mar - May (105)
Jun - Aug (77)
Sep - Nov (97)
Dec - Feb (90)
Don't miss out!Popular destination! Properties in Tokyo are being booked every minute!
All guests (794)
All room types
All languages

Show reviews that mention 

Showing 369 verified guest comments
12345
10.0
Exceptional
Yidan from United States
Solo traveler
Tower Building Standard King or Twin Room
Stayed 5 nights in July 2019

Perfect hotel”

I stayed in imperial hotel last Christmas and I really enjoyed my time there. So when I visit Tokyo this summer I chose to stay here again. The experience was absolutely amazing! Location is right in the center of Tokyo so it is a huge bonus if you want to dine or shop at Ginza. Staff were extremely professional and friendly: They helped me book several restaurants in Tokyo and made sure my requests were all taken care of! My room was spacious and the decorations inside were magnificent. If I ever visit Tokyo again I will definitely choose Imperial Hotel.

Reviewed August 03, 2019
10.0
Exceptional
Wayne from Singapore
Couple
Main Building Superior King Room - Non-Smoking
Stayed 1 night in November 2015

Excellent stay”

Hospitality of staff, location of hotel and grandeur

The Imperial Hotel Tokyo was our last night in Japan after 14 days. We had stayed in various ryokans and 5* hotels, but the Imperial Hotel Tokyo leaves the biggest impression. The Imperial Hotel Tokyo noted that my wife and I were on our honeymoon and upgraded us to a suite. The suite itself was impressive. A large living room, a king-size bed, free movies, gold trimmings on bathroom fittings... it was a shame that we had only stayed one night. The hospitality of the hotel and staff was noticeable at every turn. The staff greeted us at corridors, lift lobbies and other public areas. There was an old world charm in this hotel. I would most definitely stay in this hotel again the next time I am in Tokyo.

Reviewed November 24, 2015
8.7
Excellent
Ruby from United States
Solo traveler
Tower Building Standard King or Twin Room
Stayed 4 nights in April 2013

Fabulous hotel!”

Location, food, service

The Imperial is steeped in tradition as perhaps the oldest international hotel in Japan. Frank Lloyd Wright's famous and beautiful building was its distinguishing characteristic during the postwar era. It's now a bustling tower and main building, just like most other hotels. But, the location is superb, within minutes of all the convenient subways and JR lines; loads of shopping around the corner; with the fabulous restaurants and watering holes which make Ginza the top neighborhood in Tokyo. The staff is some of the best in Japan and they take great pride in working at the Imperial. When I return to the Imperial, I would opt to stay in the main building next time. The Tower is a trek from the closest hotel coffee shop, therefore I ordered room service for breakfast every morning. It was prompt and excellent. Also, foreigners can join the Imperial Hotel Club at no extra cost. I found the Club lounge to be a good place for meetings, and didn't mind the extra charge for drinks/snack.

Reviewed April 29, 2013
10.0
Exceptional
Lynette from Singapore
Family with teens
Tower Building Standard King or Twin Room
Stayed 3 nights in November 2017

Outstanding service in an outstanding hotel ”

This is truly one of the great hotels that emphasizes service and elegant style. It is superbly situated near the Ginza and the Imperial palace and is close to at least 3 subway stations and Tokyo station. From the minute you enter the staff were impeccable - polite gracious and friendly, ready to help at any time. We were delighted to be upgraded to the top floor of the Tower building whose rooms overlooked the Ginza, quite a stunning site at night. The complimentary continental breakfast was served in our room with silver service on a trolley. The rooms amenities were outstanding and we were very comfortable throughout our stay. My parents stayed here in the 60s and loved it. If you get a chance stay here please do and you will not regret it. We would love to come back soon!

Reviewed November 20, 2017
9.0
Exceptional
TAN from Malaysia
Couple
Main Building Superior King Room - Non-Smoking
Stayed 3 nights in July 2012

Great Location with Generous Rooms”

Clean,Smoke Free and attentive chamber maids

As a regular toThe Imperial Hotel, the standard of service and attention paid to guests' preference is indeed above par excellence. I am, as usual, satisfied with the bedroom/bathroom cleanliness and the prompt attendance of the service staff. My stay in Tokyo has revolved between The Imperial Hotel and Okura (New Wing) which is split 60/40% respectively. A recommendation I wouldl like to make, which is common practice in hotels like Shangri-la, is the special welcome accorded to guests who have stayed at the hotel before i.e. all your particulars are completed before the guests' arrival and we either sign the completed check-in forms or it is brought to the bedroom for signature. Each such guest is welcome by their last name....and it makes the guest feel really good.....especially after a long flight. Such a welcome will surely be a breath of "fresh air" to any traveller. Gim Hoe Billy, TAN

Reviewed August 05, 2012
10.0
Exceptional
kriangsak from Thailand
Family with young children
Stayed 6 nights in March 2019

Great hotel. Great staff. Great location”

It's our first time to travel to Tokyo with 15 month kid. So a good location, facilities and services were our requirement, even the price was kind of over our budget. The Imperial Tokyo was our right decision. We got all our requirements. Actually the services were beyond our expectation. Bellboys always gave us hands every time our taxi reached to hotel.-tons of stuff to carry because of the baby. The hotel offers the greatest facilities but disguises in old styled fashion. I can't think of the greater and more convenient hotel than The Imperial. Besides, there are many good restaurants in the hotel complex. pricy but what you will get always worthy

Reviewed March 25, 2019
9.2
Exceptional
Adrian from United Kingdom
Couple
Main Building Deluxe Twin Room
Stayed 3 nights in April 2019

Comfortable, clean and spacious”

If you want to stay in the Tokyo/Ginza region and are willing to pay the 5-star prices then this is the place to stay. It has an almost old work charm but that didn't mean in need of revocation. The room gadgets all work well and the bathroom is modern. Staff are very helpful. The pool and gym aren't large but each time I went I was the only user. Do join their Imperial International Club (or whatever it's called) on their web page as it makes checking in easier. Agoda slightly beat the booking direct price and everything went smoothly.

Reviewed April 20, 2019
10.0
Exceptional
William from Australia
Couple
Tower Building Standard King or Twin Room
Stayed 1 night in November 2017

We loved this hotel”

The Imperial Hotel was exemplary. We stayed just one night, the last night of our Japan holiday - we would have liked to stay longer! Public areas and our room were beautifully appointed. Staff were very attentive to our wishes. We joined the Imperial Hotels International Club before our arrival at the hotel and were upgraded to an Imperial room in the old building (we had originally booked a standard tower room). There is a real sense of history at the hotel and the architecture is from an other era - fascinating. We would definitely stay there again when we visit Tokyo again.

Reviewed November 23, 2017
9.7
Exceptional
John from United States
Solo traveler
Stayed 2 nights in October 2008

Great stay”

Room was wonderful especiall the bath. Staff was well above standard. Breakfast, though pricey, is very good.
None

This is the sixth time I have visited Japan and have stayed at the Imperial before. It is a wonderful place to stay if you are doing business in downtown Tokyo or if shopping is your pleasure as the Ginza is just a five minute walk. The hotel is very well maintained and the staff is always the best. If you have the opportunity to stay in Tokyo, you should give the Imperial at least one try!

Reviewed October 13, 2008
10.0
Exceptional
Pimprapa from Thailand
Group
Tower Building Standard King or Twin Room
Stayed 3 nights in December 2009

imperial hotel tokyo”

staff, service, location
-

Imperial hotel tokyo is one of the best hotel in japan. I enjoyed 3 nights there. the location of the hotel is very close the the shopping street Ginza. The room is clean. The hotel staff are well-trained and very polite. The restaurant in the hotel is also good but quite expensive.

Reviewed January 02, 2010
9.7
Exceptional
Robyn from Austria
Group
Tower Building Standard King or Twin Room
Stayed 1 night in February 2014

Tokyo has something to interest everyone.”

Location, service and interesting history.

From the Check-in to Check-out - everything was exceptional. They had noted my special request - as two lady friends traveling on a birthday celebration - and not only provided the twin bed room but also a gift and an upgraded room (to the main building, with a sitting room). We enjoyed shopping in the arcade downstairs also and were delighted by the wonderful service. Thank you Imperial Hotel Tokyo ! We might just make this an annual event !!

Reviewed February 24, 2014
9.6
Exceptional
David from United States
Couple
Tower Building Standard King or Twin Room
Stayed 3 nights in April 2017

Imperial a World-Class Hotel”

No matter how widely you've traveled, the Imperial Hotel is a wonderful experience, and the best of Japanese service. It wasn't that our room was especially huge or extravagant, but rather a sense that everything worked really well and the staff really cares about guests. The electronic keys opened the doors quickly and easily, the shower was great and had a temperature control that worked, the room had a control panel for the room temp and lights and both worked like a charm (when was the last time your room thermostat in a hotel actually worked?). If you need anything, like ice, it's immediately delivered to your room....and the staff refuses tips (like many service people in Japan)! The pool/sauna/whirlpool are a dream, and equipped with everything including fresh hair brushes and razors. Our only gripe came one day when we returned about 2 pm from a day out and the room hadn't been cleaned. One call quickly straightened that out, and on other days we learned to request that our room be cleaned by noon or 1. Only other quibble is that rooms The Tower (a second building) require a bit of a walk from the main hotel. But that is compensated for by the elevators that work very well, no matter how busy the hotel. A great hotel experience overall.

Reviewed April 30, 2017
9.0
Exceptional
Robert from United States
Couple
Main Building Superior King Room - Non-Smoking
Stayed 5 nights in March 2012

Worthy of repeat stays.”

Wonderful staff. High quality ambiance. Great water pressure in shower. Quiet rooms. Great location.

This week was my third stay at the Imperial Hotel Tokyo. I am a member of the Imperial Club, so I asked if any room upgrades were available. This was not possible, so my wife and I shared a somewhat small room. We both really appreciated the great water pressure in the shower. We thought there might be a Sunday brunch in the top floor restaurant and were surprised to see breakfast (only) had ended as early as 9:30am.

Reviewed April 01, 2012
8.7
Excellent
Kieren from Australia
Family with teens
Main Building Deluxe King Room
Stayed 5 nights in June 2012

Fabulous Location”

Location, service

The hotel is located right by the Imperial Palace and one of the largest green areas of Tokyo. The hotel is also an easy walk from the Ginza shopping area. The service is first class, but this is not really a tourist hotel. Short sleeves are frowned on and the local Japanese stare at any one in holiday shorts. Men are expected to wear a jacket in the public areas of the hotel, although we did not comply with this, we were pointed towards the sign frequently requesting a jacket to be worn.

Reviewed July 01, 2012
10.0
Exceptional
Alvin from Indonesia
Group
Tower Building Standard King or Twin Room
Stayed 1 night in June 2018

One of the BEST SERVICE Hotel, i’ve ever been in”

My stay in Imperial Tokyo is memorable. One thing about this hotel that i highlight is their level of customer service, is really really great. The hotel room itself looks very modern , good, and very comfortable. The location of the hotel is also very strategic, 1 minute walking to Hibiya metro station, also very near with Hibiya shopping mall. When i saw some pictures from the websites, i was kind of worried that the hotel looks a little bit old from those pictures. But, let me tell you, that this is wrong. The moment you stepped into lobby of the hotel, you’ll find really good atmosphere of what a 5 star hotel should be. Their level of customer service is really high with a touch of Japanese hospitality. All in all, i suggest everyone to stay in this hotel.

Reviewed June 21, 2018
9.2
Exceptional
MARIANNE from United Kingdom
Couple
Tower Building Standard King or Twin Room
Stayed 3 nights in August 2018

Excellent location ”

Excellent location, very attentive staff. Rooms in main building are light and nicely decorated, well equipped bathrooms. Drinks in the bars are expensive even by Tokyo standards. However the location in Ginza means there is a huge number of restaurants and bars nearby, great transport links and proximity to the Imperial Gardens

Reviewed August 26, 2018
10.0
Exceptional
Christopher from United Kingdom
Couple
Main Building Superior King Room - Non-Smoking
Stayed 3 nights in November 2017

Excellent service and facilities in every way.”

We enjoyed our stay at the Imperial Hotel and were impressed by the facilities, the cuisine for breakfast in the Parkside Diner and the exemplary courtesy and helpfulness of all your staff. We would recommend the hotel unhesitatingly to anyone wishing to stay in a central position in Tokyo prepared to pay an appropriate price for top-class experience.

Reviewed November 24, 2017
9.7
Exceptional
Timothy from United Kingdom
Family with young children
Tower Building Standard King or Twin Room
Stayed 4 nights in February 2016

One of the best stays in Tokyo”

Service, location, fast check out

From the minute we areived until stepping back into a taxi to leave, the hotel staff couldnt do more to help up. Superb hotel, excellent facilities with very responsive and attentive staff. The location of the hotel was perfect for us, with a 1yr old it was easy to walk into Ginza find food or coffee in the area and wander around soaking up Tokyo. Two main metro stations also walking distance helped move around the city without needing taxis the whole time. The hotel service was exemplary, from the check in at reception to concierge to the room service delivery, everyone tried to make us feel at home and do all they could to help us relax on holiday. Would highly recommend this hotel, perhaps not the cheapest, but certainly amazing value for money and perfect for a city trip like this when you eventually want to escape thencity and chill in your hotel at the end of anlong day walking around.

Reviewed February 10, 2016
10.0
Exceptional
terence from United States
Business traveler
STANDARD TWN
Stayed 4 nights in April 2019

A Mature Hotel”

There are many fine hotels in excellent locations in Tokyo and the Imperial is as good as most of them. Perhaps it is not the most modern or high-tech, but it would be hard to fault any aspect of the hotel and its operations. Many of the more recent additions to the "5-star" hotels in this wonderful city would be twice the price. For a business traveler whose company watches expenses, this is the perfect combination of prestige and price.

Reviewed April 24, 2019
9.3
Exceptional
Jeff from United Kingdom
Business traveler
Main Building Superior King Room - Non-Smoking
Stayed 4 nights in April 2013

THE CONSISTENT IMPERIAL HOTEL”

Location, staff, comfort

It has been nearly nine years since I was last at The Imperial Hotel and so I was looking forward to this trip. Apart from some refresh the hotel is still as good as before. There are other hotels in Tokyo that are more modern but there is an atmosphere at the Imperial that is unique, and very enjoyable. Look forward to another visit hopefully in less than nine years.

Reviewed April 23, 2013
12345
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|Exceptional 9.2
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  • Exceptional location
  • Ginza
  • Hibiya Train Station is within 0.34 km
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