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Good6.3
Based on 21 reviews
Imperial Las Perlas Hotel
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Interior view
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Buffet
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Exterior view
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Restaurant
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7.0 Very good location
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7.0Location
  • Air conditioning

  • Balcony/terrace

  • Bar

  • Poolside bar

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Room choices
Standard
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  • 28 m²
  • 2 double beds
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All Inclusive
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  • Pool view
  • 22 m²
  • 2 double beds
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Quadruple Standard
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    Single Standard
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      Triple Standard
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        Nearest essentials

        Airports
        • 12 kilometers to
        • Isla Mujeres Airport (ISJ)
        • 15 kilometers to
        • Cancún International Airport (CUN)
        Hospital or clinic
        • 2.6 kilometers to
        • Americano Hospital
        Pharmacy
        • 1.2 kilometers to
        • Ahorro Pharmacy
        Convenience store
        • 1.2 kilometers to
        • My Friend Grocery Store
        Cash withdrawal
        • on site

        More about Imperial Las Perlas Hotel

        An overview

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        What they offer

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        Guest policies

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        Some helpful facts

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        Verified guest reviews

        Agoda Reviews (21)
        Booking.com Reviews (247)

        4.4

        Filter by guest type:
        • Cleanliness 6.5
        • Facilities 6.0
        • Location 7.0
        • Room comfort and quality 6.7
        • Service 6.0
        • Value for money 6.1
        • Cleanliness 7.0
        • Location 7.2
        • Room comfort and quality 7.6
        • Service 7.2
        • Value for money 7.0
        Review score
        • Cleanliness 6.0
        • Facilities 6.0
        • Location 6.8
        • Room comfort and quality 6.7
        • Service 5.2
        • Value for money 5.2
        Review score
        • Cleanliness 5.5
        • Location 6.5
        • Room comfort and quality 5.5
        • Service 5.5
        • Value for money 6.0
        Review score
        • Cleanliness 8.0
        • Location 8.0
        • Room comfort and quality 6.0
        • Service 2.0
        • Value for money 2.0
        Review score
        • Cleanliness 6.0
        • Location 6.0
        • Room comfort and quality 4.0
        • Service 4.0
        • Value for money 6.0
        Provided by verified guests of Agoda
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        Room type
        • All Inclusive
        • Standard - Room Only

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        Showing 20 verified guest comments
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        6.0
        Neelam from United States
        Solo traveler
        Standard - Room Only
        Stayed 1 night in July 2016
        Vacation”
        convenient location
        Reviewed July 19, 2016
        Did you find this review helpful? |
        5.6
        Christian from Germany
        Solo traveler
        All Inclusive
        Stayed 2 nights in February 2016
        Avoid if you can”
        It's hard to believe, but this hotel didn't know or pretended not know what 'full board' means. My voucher was not clear enough for them and when I tried to explain it I was lectured my voucher (which I had purchased through Agoda) should say 'all inclusive'. A manager who was phoned declared I had booked 'bed and breakfast' and it was implied I should be grateful as they were doing me a favour. Anything else was impossible and we had a 'computer says no' stalemate. I was given a dark dodgy rooom and it was now 'my duty and responsibility' to investigate the matter further and provide more evidence. I was given the impression it was my own fault for booking their hotel. Right! The next day I had an email from Agoda explaining that I had booked full board with an explanation what that meant. Only then things were corrected, but without any apology or the offer of a refund for the first night. The rest of my stay was ok! Would I use this hotel again? No Would I recommend it to a friend? No
        Reviewed February 10, 2016
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        2.3
        Donna from Australia
        Couple
        Standard - Room Only
        Stayed 1 night in December 2015
        Yuk”
        Nothing
        Reviewed January 27, 2016
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        4.7
        Sivert from United States
        Solo traveler
        Stayed 1 night in October 2015
        Las perlas was las perlost”
        the price, the picture on the web, proximity of the room to the beach
        The hotel room smelled.. bad; the food was awful both dinner and breakfast; the internet is nonexistent in the rooms or pool side and in the lobby is slower than snail mail. There was not even a clock in the room. I would never stay there or recommend this hotel to anyone.
        Reviewed October 03, 2015
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        4.3
        Zach from United States
        Family with young children
        Standard - Room Only
        Stayed 2 nights in January 2015
        Not what I expected”
        Decent pool, location, price
        We showed up late at night after numerous hours traveling from Chiapas, Mex. I just wanted to get into my pre-booked room and go to sleep. I showed the front desk lady my reservation, which had a balcony or terrace and an ocean front view. I paid extra to have these. She informed me that none were available. I asked how could the hotel book rooms that were already reserved or display rooms were available when they weren't? She told me it was the online booking agency's fault and no refunds or extras could be furnished by the hotel. We were given a room with a lobby view and smaller beds than what we'd reserved. Whatever happened to customer service? Don't book this hotel solely off of price. You'll still be disappointed. I'm not a negative person by nature. I like people to treat me the same way they'd like to be treated.
        Reviewed January 09, 2015
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        6.7
        Mary from United States
        Couple
        Standard - Room Only
        Stayed 5 nights in July 2014
        good place to stay”
        on hotel strip, close to bus stop
        hotel is close to downtown cancun. bus ride is only $9.50 pesos per person - easy access to markets.
        Reviewed July 22, 2014
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        6.3
        Jaime from Canada
        Couple
        Standard - Room Only
        Stayed 2 nights in January 2014
        fair”
        the beach view
        Our room had not access to the beach, it was dark and humid
        Reviewed January 08, 2014
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        8.7
        Jeremy from United States
        Couple
        Standard - Room Only
        Stayed 1 night in March 2013
        easy, quite, clean, beach!”
        on the beach, beach bar, swimming pool
        Very good. Great place for families. They have a small private beach. Easy access to local activities and tours. Breakfast is literally on the water on the beach. Rooms all face the pool and ocean. Quiet area in the Hotel Zoneria but not so close to all the noise and lights. Easy bus / taxi access to the hotel zone or downtown Cancun. Wifi is not in the rooms, only in the hotel lobby.
        Reviewed March 28, 2013
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        9.7
        Jenny from United States
        Couple
        Standard - Room Only
        Stayed 5 nights in August 2012
        Lovely hotel and great service!”
        Service, view, restaurant, food.
        great costumer service. i'm glad i came here with my husband... people here were very helpful and friendly. i will definitely come back to this hotel! i'll give them 5 stars!!!!
        Reviewed September 12, 2012
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        7.7
        Kate from Australia
        Solo traveler
        Standard - Room Only
        Stayed 2 nights in August 2012
        Nice hotel just out of the hotel zone”
        Pool, lovely staff, spacious room.
        The staff at this hotel were super helpful, and the restaurant was lovely. Nice location if you're looking to be a little bit further away from the super expensive hotel zone. Pool was nice, and easy access to cheap public transport.
        Reviewed August 23, 2012
        Did you find this review helpful? |


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