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Swimming pool [outdoor], Imperial Plaza Hotel in Marrakech
Triple Room - View, Imperial Plaza Hotel in Marrakech
Swimming pool, Imperial Plaza Hotel in Marrakech
Lobby, Imperial Plaza Hotel in Marrakech
Lobby, Imperial Plaza Hotel in Marrakech
Swimming pool [outdoor], Imperial Plaza Hotel in Marrakech
Swimming pool [outdoor], Imperial Plaza Hotel in Marrakech

Removed from saved list

7.1

Very good

2,860 reviews

2,860 reviews

See map
See map

6.1

Good

Location rating score

Parking
Available
Popular landmarks
Jardin Majorelle
1.5 km
Le Jardin Secret
3.2 km
Koutoubia Mosque and Minaret
3.4 km
Medina of Marrakesh
3.4 km
Medersa Ben Youssef
3.5 km
Closest landmarks
Pharmacie Tropicana
140 m
Cadi Ayyad University
270 m
Pharmacie Ibn Nafis
280 m
Pharmacie El Smala
420 m
Ibn Tofail Hospital
510 m

Imperial Plaza Hotel

Avenue Abdelkrim El Khattabi, Guéliz, Marrakech, Morocco, 40000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Guéliz part of Marrakech, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jemaa el Fna. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Hot tub

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Front desk [24-hour]

This property is in high demand!

3 travelers have booked today.

Value for money5.9
Distance to city center01 km
Location rating6.1
Nearest airportMarrakesh Menara Airport (RAK)
Distance to airport5.0 km

Rooms available at Imperial Plaza Hotel

Very good
Room comfort & quality

8

Double Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
Triple Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 3 single beds and 2 double ...
Enter dates to see prices
Quad Room
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Single Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 single bed & 1 king bed o...
Enter dates to see prices
Junior Suite
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 single bed
Enter dates to see prices
Royal Suite
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 single bed
Enter dates to see prices
Queen Suite
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 queen bed & 1 sofa bed
Enter dates to see prices
Family for 4
...
  • Room size: 32 m²/344 ft²
  • City view
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 king beds
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

Does Imperial Plaza Hotel have a swimming pool?

While staying at Imperial Plaza Hotel, you can enjoy the swimming pool facility to get your day started the right way with a splash for a stimulating morning or evening.

Does Imperial Plaza Hotel offer spa services?

You can enjoy your stay at Imperial Plaza Hotel much more by benefiting from the property's available spa services that are offered for all its valuable guests to make your evening even better.

What kind of non-water sports and outdoor activities are available at Imperial Plaza Hotel?

Imperial Plaza Hotel includes non-water sport and outdoor activities such as bicycle rental for you to sweat it out.

Does Imperial Plaza Hotel have a fitness center?

Imperial Plaza Hotel offers charges applied fitness center that is conveniently situated at the tip of your finger, allowing you to get your daily exercise routine in at any time of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

Is car parking available at Imperial Plaza Hotel?

Imperial Plaza Hotel has car park onsite with charges applied for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What are the property's policies for children's bedding at Imperial Plaza Hotel?

Imperial Plaza Hotel's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Imperial Plaza Hotel built?

Imperial Plaza Hotel was built in 2008.

How many rooms does Imperial Plaza Hotel have?

Imperial Plaza Hotel has a total of 114 rooms.

How long do guests usually stay at Imperial Plaza Hotel?

Verified past guests that have stayed at Imperial Plaza Hotel had an average nightly stay of 2 nights at this property.

What is the nearest train, metro, or bus station to Imperial Plaza Hotel?

The nearest train, metro, or bus station is Marrakesh Train Station, 1762.77 m away from Imperial Plaza Hotel.

What time is check-in and check-out at Imperial Plaza Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.

What people love about Imperial Plaza Hotel

  • 9.2

    Exceptional
    Staff 

    "Beautiful hotel, absolutely great staff and extremely clean."

    Rebecca

    |

    March 13, 2023

  • 10

    Exceptional
    Staff 

    "Very good hotel good staff and perfect location"

    Amal

    |

    June 2, 2023

  • 7.6

    Very good
    Spaciousness

    "Good size room with air conditioning and hot water."

    Jason

    |

    November 15, 2022

Property ranking|Compared to 2,706 Marrakech properties
See all rankings
Room comfort score
8/10
Room size
34 sqm.
Value for money score
6/10
Location score
6.2/10
Better than
99
%
of Marrakech properties
Bigger than
96
%
of Marrakech properties
Better than
94
%
of Marrakech properties
Better than
94
%
of Marrakech properties
Overall rating:

7.1

Very good
2,860 reviews
Cleanliness
5.8
Facilities
5.1
Location
6.1
Read all reviews >
More about Imperial Plaza Hotel

More about Imperial Plaza Hotel

Experience Luxury and Comfort at Imperial Plaza Hotel in Marrakech

Welcome to Imperial Plaza Hotel, a 4.0 star hotel in the heart of Marrakech, Morocco. Our hotel offers a wide range of facilities to ensure a comfortable and enjoyable stay. Guests can take advantage of our 24-hour room service, laundry service, safety deposit boxes, airport transfer, tours, valet parking, and shuttle service. Enjoy a cup of coffee at our coffee shop or sip on a cocktail at our bar. Our restaurant offers delicious meals, while our halal restaurant serves authentic Moroccan cuisine. Relax and rejuvenate at our spa, indoor pool, hot tub, fitness center, sauna, steamroom, or outdoor pool with a poolside bar. Stay connected with free Wi-Fi in all rooms and public areas. Other amenities include air conditioning, hair dryer, television, mini bar, balcony/terrace, satellite/cable TV, massage, car park, designated smoking area, dry cleaning, express check-in/check-out, car hire, luggage storage, shared kitchen, shared lounge/TV area, daily housekeeping, gift/souvenir shop, laundromat, taxi service, and ticket service. Our hotel also offers a continental breakfast and breakfast buffet for a great start to your day. Please note that car park charges are applied, and our fitness center has an additional charge. Book your stay at Imperial Plaza Hotel for an unforgettable experience!

Experience Comfort and Convenience with Imperial Plaza Hotel's Room Offerings

Imperial Plaza Hotel in Marrakech, Morocco offers a range of room types to cater to every guest's needs. Choose from the spacious Double Room with 2 Double Beds, perfect for families or friends traveling together. The Family for 4 room offers a cozy and comfortable stay with 32 square meters of space. The Junior Suite features 1 Single Bed and 32 square meters of space, while the Quad Room is equipped with 2 Double Beds and 35 square meters of room. For a luxurious stay, check out the Royal Suite with 1 Single Bed and 32 square meters of space. The Single Room is perfect for solo travelers with 35 square meters of space, and the Triple Room offers either 3 Single Beds or 2 Double Beds with 30 square meters of space. Whatever your preference, Imperial Plaza Hotel has the perfect room for you.

Explore the Best of Marrakech from Imperial Plaza Hotel

Imperial Plaza Hotel is situated in the heart of Marrakech, making it the perfect base for exploring the city's top attractions. Just a short distance from the hotel, guests can visit the stunning Jardin Majorelle and the Musee Yves Saint Laurent Marrakech, which offer a glimpse into the city's rich cultural heritage. For those looking to explore beyond the traditional attractions, the Cyber Parc Arsat Moulay Abdeslam, Gueliz, Menara Mall, Jardin Jnane El Harti, MACMA Musee d'Art et de Culture de Marrakech, and Casino de Marrakech are all within easy reach. And with the Marrakech Train Station just a stone's throw away, guests can easily venture further afield to explore more of Morocco's vibrant cities and towns.

A Pleasant Surprise: Excellent Food, Location and Local Amenities

Imperial Plaza Hotel in Marrakech, Morocco has left a lasting impression on its guests, with many praising the hotel's excellent food and unbeatable value for money. The location is perfect, with easy access to local amenities such as a pharmacy, grocery shop, and internet cafe. Guests were also impressed with the hotel's friendly security staff and good WIFI connection. Despite some harsh reviews, many guests were pleasantly surprised with their stay and are already planning to return. If you're looking for a comfortable stay with great food and plenty of nearby amenities, Imperial Plaza Hotel is the perfect choice.

Experience Comfort and Fine Dining at Imperial Plaza Hotel in Marrakech

Imperial Plaza Hotel in Marrakech has been receiving positive customer ratings for its comfortable accommodations and excellent dining experience. With a rating of 8.0 for food and dining, guests can indulge in a variety of delicious dishes that will satisfy their cravings. The hotel also received a high rating of 8.0 for comfort, ensuring that guests can relax and unwind in their rooms after a long day of exploring the city. Although the hotel received a rating of 6.2 for location, it is still an ideal place to stay as it is just a short drive away from the city’s main attractions. The hotel’s staff performance also received a rating of 6.2, which may not be the highest, but guests can still expect to receive warm and friendly service from the hotel’s staff. With a rating of 6.0 for value, guests can enjoy all these amenities without breaking the bank. Overall, Imperial Plaza Hotel is a great choice for travelers who want to experience comfort and fine dining in Marrakech.

Show less

Amenities and facilities

Review score
Facilities

5.1

Most talked about facilities

Breakfast

1 mention

Internet

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Arabic
  • Finnish
  • French
  • German
  • Italian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hammam
  • Hot tub
  • Light therapy
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Halal
  • Buffet
Restaurants on site
Restaurant
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

Avenue Abdelkrim El Khattabi, Guéliz, Marrakech, Morocco, 40000
Good
Location

6.1

Airports
  • Marrakesh Menara Airport (RAK)
    5.0 km
  • Ouarzazate Airport (OZZ)
    131.9 km
Public transportation
  • Marrakesh Train Station
    1.8 km
Hospital or clinic
  • Pharmacie Tropicana
    140 m
Shopping
  • Jemaa el Fna
    3.5 km
Convenience store
  • Hassan Grocery Store
    910 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Jardin Majorelle
    1.5 km
  • Le Jardin Secret
    3.2 km
  • Koutoubia Mosque and Minaret
    3.4 km
  • Medina of Marrakesh
    3.4 km
  • Medersa Ben Youssef
    3.5 km
  • Jemaa el Fna
    3.5 km
  • Maison de la Photographie
    3.5 km
  • Palácio da Bahia
    4.3 km
  • El Badi Palace
    4.3 km
  • Saadian Tombs
    4.4 km
Nearby landmarks
  • Pharmacie Tropicana
    140 m
  • Cadi Ayyad University
    270 m
  • Pharmacie Ibn Nafis
    280 m
  • Pharmacie El Smala
    420 m
  • Ibn Tofail Hospital
    510 m
  • Pharmacie des Sciences
    530 m
  • Polyclinique les Narcisses
    670 m
  • Les Narcisses Marrakech Clinic
    680 m
  • Pharmacie Kaadoud
    740 m
  • Institut Français
    740 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee20 MAD
  • Distance from city center01 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)49 MAD
The property
  • Number of bars/lounges2
  • Number of floors6
  • Number of restaurants3
  • Number of rooms 114
  • Room voltage220
  • Year property opened2008
  • Most recent renovation2013
  • License Id / Local Tax ID/ Entity Name264247
Parking
  • Daily parking fee1 USD

Reviews of Imperial Plaza Hotel from real guests

Provided by verified guests of Agoda
5.9
Review score
Cleanliness5.8
Facilities5.1
Location6.1
Room comfort and quality8.0
Service6.1
Value for money5.9
High score for Marrakech
Rating
9+ Exceptional (13)
8-9 Excellent (2)
7-8 Very Good (11)
6-7 Good (7)
<6 Below Expectation (61)
Time of the year
Mar - May (19)
Jun - Aug (30)
Sep - Nov (19)
Dec - Feb (26)

Show reviews that mention 

Showing 94 verified guest comments
12345
9.6
Exceptional
Muammad from United Kingdom
Solo traveler
Single Room
Stayed 4 nights in February 2022

Perfect Place to stay ”

Very nice place to stay. Staff was perfect and very helpful. Great spa facilities and Khadija was very helpful and very professional who do her job in purely Halal way

Reviewed February 26, 2022

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7.6
Very good
Jason from United Kingdom
Solo traveler
Double Room
Stayed 7 nights in November 2022

Value”

Bit worried after reading some of the reviews but on arrival I was pleasantly surprised. Good size room with air conditioning and hot water. Great rooftop pool area. Wouldn't bother with their dining room as some of the best restaurants in Marrakech are a 5min walk away (and much cheaper) None of the spa /gym facilities are included in the price. Overall very happy.

Reviewed November 16, 2022

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6.8
Good
Irina from Morocco
Family with young children
Double Room
Stayed 15 nights in April 2020

December 2019”

Watch out for the hotel tax that you will need to pay despite paying this through Agoda already. Also steer clear of the excursion tout in reception who pounces on you when you arrive weary from the flight.. The roof top terrace was being refurbished and could not be used and the indoor swimming pool charge of 8 euros per person was outrageous. That said, the staff were wonderful and the room adequate although only one socket. Do bring your own dressing gowns and toiletries. However, the food was fantastic and really great value for money. The location was perfect...only minutes from a shopping precinct with a supermarket and an 8 mins taxi ride to the souks. Will definitely come back.

Reviewed April 06, 2020

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6.0
Aziz from United Arab Emirates
Business traveler
Single Room
Stayed 1 night in July 2022

The staff is giving all kinds of excuse . ”

The AC was not working in my room and when i ask for change i hear all kind of excuse to not move me to other room . In description the mention that u have water but there is not when you ask you will not get . Over all the hotel was good and in good place but the staff are not helpful

Reviewed July 21, 2022

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6.0
Lutfurrahman from United Kingdom
Family with young children
Triple Room
Stayed 3 nights in June 2022

No Ac”

Very noisy outside and no Ac in rooms so if u let the windows you can't sleep too much noise from main road and if you close the window you will boil because of the heat

Reviewed July 02, 2022

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4.0
Mahmud from United Kingdom
Family with young children
Standard Room
Stayed 1 night in December 2022

Was very disappointed ”

Apart from the lovely staffs everything else was horrendous. The rooms were very dirty and unclean, hardly anything provided in the room (no kettle or tea bags), had broken tiles, the pillow covers seemed to have vomit / stains on it, beddings were dirty and the kids wanted to do swimming but the water was freezing. Never again

Reviewed December 25, 2022

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3.2
Abdelhakim from United Kingdom
Family with young children
Stayed 2 nights in August 2022

Acceptable”

the website online pictures of the hotel room, bathroom,bed,pillowcase dirty when we arrived at hotel no porter at the door 1hour waiting at reception to find my booking confirmation we went to 4th floor by my self to room with out porter room was not cleaned or bathroom was very dirty I have to call the reception to send someone to cleaned my room and I have to wait 20min for them to come and clean took 30 min till they finish the swimming pool open for public from outside not only hotel client breakfast 100Drm was dog breakfast is better I will never use this website or the hotel because what website pictures you seen is not true is fake

Reviewed August 25, 2022

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2.0
Farooq from United Kingdom
Family with young children
Quad Room
Stayed 4 nights in December 2019

Do Not Go To This Hotel”

This hotel was very dirty lights and balcony door was broken and the bath was full of hair and dirt there was just dirt and dust everywhere it was unbelievable and even before we got to the room the hallways were full of dust and smoke really unsafe for children and lastly the staff were very very rude getting ignored on purpose when we wanted to change rooms because of safety reasons because the balcony door was broken they said they wud fix the next morning but did not Please especially if u have children it is not a good hotel and please dont get fooled it says it’s a 4 star hotel but it isn’t I’ve even gone to 3 star hotels and even they’re realy better than this hotel it was jus awful from start to end I can’t even say anything good about this hotel. PLZ AVOID if you want to enjoy ur holiday because this hotel really ruined our holiday and I wasn’t the only one I even spoke to a few friends I made at the hotel even they said they had exactly the same problems with the staff etc..

Reviewed January 01, 2020

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2.0
Aysha from United Kingdom
Family with young children
Triple Room
Stayed 7 nights in December 2022

Acceptable”

Very bad hotel not clean

Reviewed December 30, 2022

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7.6
Very good
Kyle from United States
Group
Double Room
Stayed 1 night in January 2019

Pleasant stay and good facilities. Felt clean and cozy”

After seeing a lot of harsh reviews, I was pleasantly surprised with our stay. This hotel isn't a 4 star hotel, and shouldn't be advertised as such, but the showers were hot, the AC worked great and the staff let us check in early. Good experience.

Reviewed January 10, 2019

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7.6
Very good
yasmin from United Kingdom
Couple
Double Room
Stayed 4 nights in December 2018

Very good”

Simple necessities not available ie an iron,no fridge in the room, no adaptors available so had to spend £6 to buy 2 from local shop so can charge mobiles daily.Not a great variety for breakfast either.Wifi dropped constantly and there was no remote to the TV ,bath was awful state,the phone to call reception did not work so due to all this we moved from 4th to 1st floor the 2nd day.The lights did not work so an electrician came rightaway he could not resolve this so we moved again to another room next door which had better wifi connection,a clean bath,a remote to the TV.The phone still did not work and main light did not work either.There was no Do not disturb or clean my room placards to put on door for cleaners to see.The gym had around 7 pieces of equipment and costs 50 dirhams per hour (just under £5) this was not advised at time of booking my partner was let down as works out daily as this should have been free of charge.The swimming pool water was freezing cold, so could not s

Reviewed December 07, 2018

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7.6
Very good
Khateja from United Kingdom
Family with teens
Double Room
Stayed 7 nights in November 2018

Nice and clean ”

Hotel was nice and clean only down side was phones in hotel room don't work, staff was ok. No toilet roll had to keep asking so bought my own pack which lasted a week.

Reviewed November 13, 2018

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5.6
Salman from United Kingdom
Family with young children
Triple Room
Stayed 7 nights in December 2018

If you are expecting European standards, you may be dissapointed”

NEGATIVES: Lack of customer service Lack of English speaking staff Lack of pressure in showers and at times the water completely goes. Safes in rooms do not work, no ironing facilities in rooms and no kettle. Rooms were not thoroughly cleaned. no bins in room, one small bin in bathroom with no bin liners. Lack of variety in breakfast, same items everyday, no proper que system for freshly made bread or eggs in the morning which caused great frustration with guests. No baby high chairs. Lifts with uneven floors - Safety hazards. No sound proofing in rooms. Lack of staff training at front desk. Baby cot removed from room without first checking. POSITIVES: Good WIFI connection Good local amenities e.g. pharmacy, grocery shop and an internet cafe. Mosque in walking distance Nice cafes and restaurants locally. Taxis easily available. Friendly hotel security staff. Money exchange at the hotel - decent rate.

Reviewed January 10, 2019

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6.0
Andrew from South Africa
Solo traveler
Double Room
Stayed 3 nights in August 2019

A bit dated and way out of town ”

Pros - room had a balcony, pool area ok but heavily chlorinated. Cons- Long winded reception check in. No Tv remote, reception stated they would send one up but didn’t. Poor breakfast with limited choices. Rooms/building need renovation. A way out of town with taxi drivers trying to over charge.

Reviewed September 04, 2019

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3.2
Richard
Solo traveler
Single Room
Stayed 2 nights in November 2018

One to avoid”

The room safe(s) did not work meaning you had to carry all your valuables when you went out Air conditioning not working - reported it and was assured someone would fix it - didn't Room next door to lift which appeared in need of a good dollop of grease. The noise so bad that almost impossible to sleep Breakfast - for a westerner - ghastly Hotel not as described on the Agoda web-site I booked to include breakfast (as per the web-site) and was informed on arrival breakfast not included so paid approx £10 for 2 breakfasts. On both mornings I was queried that I hadn't paid! On checking out they insisted on another payment for breakfast! I paid again (it was easier than arguing. Room service started about 6pm although the dirty towels collected in the morning The staff generally not very helpful. The one saving grace was the front door security guard who always met you with a smile and happy to chat and help I definitely would not recommend this hotel to any of my friends

Reviewed November 23, 2018

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5.6
Aziz from United Kingdom
Business traveler
Stayed 5 nights in December 2018

Definitely not a 4* , I would say 3*”

The hotel was not comfortable as 4*, receptions are not helpful. Sorry to say that will not go to this hotel again !!!

Reviewed December 14, 2018

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3.2
Abdelali from Switzerland
Solo traveler
Single Room
Stayed 1 night in January 2019

Definitively not 4 Stars hotel, to avoid”

1- TV not working on room 303 2- telephone pbx, not working, no tone (imagine emegency situation or any urgent order from a guest ). 4- No fridge 5- no glasse or plastic cup in a room ( no way to drink or have médecine ). 6- very old old serviettes.. 7- dirty terrasse, chairs and swimming onpool not even to have relaxed seat. 8- Breakfast very very poor.. 9- dirty tables and naps on the breakfast area, I'll never return, but Please take into consideration these points for other customers. Shame to have this hotel as 4 stars.

Reviewed January 08, 2019

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3.6
Balazs from Austria
Solo traveler
Single Room
Stayed 1 night in December 2017

Rather worn down place”

The room actually was quite good, but the entire place is rather worn down, felt rather old and shabby. OK, when you pay EUR 33 for a four -star hotel, you can't expect much...plus the hotel was quite far from everything.

Reviewed December 11, 2017

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2.4
Lauren from United Kingdom
Group
Double Room
Stayed 1 night in August 2018

Given a room without a shower. Told we had use of toilet and sink, but this is as full of tools. ”

Staff were not friendly and refused ya a refund after we had no choice but to leave and find a new hotel. Told there were no other rooms available and it was the air conditioned room with no functioning bathroom or a room with a bathroom and no air conditioning (in August). We are still awaiting a refunfff as the hotel said to contact Agoda. Agoda have contacted the hotel and have not had a reply as yet. Would not recommend to anyone.

Reviewed August 21, 2018

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2.0
dan from United Kingdom
Group
Single Room
Stayed 3 nights in April 2019

the most disgusting place that I ever went to”

it may be suitable for backpackers. the place was filthy and very dangerous if you have children. no maintenance and place is not cleaned for days. when i complained the manager said he has no staff. I didn't see the previous reviews otherwise I wouldn't have booked this. it's no way 4 stars. it shouldn't even be 1 star. I am still waiting for the refund from Agoda. we immediately went to another hotel.

Reviewed May 25, 2019

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