Don’t do it !”

Poor quality accommodation

A bit dated and way out of town ”

Pros - room had a balcony, pool area ok but heavily chlorinated. Cons- Long winded reception check in. No Tv remote, reception stated they would send one up but didn’t. Poor breakfast with limited choices. Rooms/building need renovation. A way out of town with taxi drivers trying to over charge.

Acceptable”

We paid everything online and when we arrived at the hotel the welcombe was surprising "you have to pay a 5 euro fee" we wonder if this is true or just the receptionist idea. There is nothing about this on the hotel's website ....

the most disgusting place that I ever went to”

it may be suitable for backpackers. the place was filthy and very dangerous if you have children. no maintenance and place is not cleaned for days. when i complained the manager said he has no staff. I didn't see the previous reviews otherwise I wouldn't have booked this. it's no way 4 stars. it shouldn't even be 1 star. I am still waiting for the refund from Agoda. we immediately went to another hotel.

If you are expecting European standards, you may be dissapointed”

NEGATIVES: Lack of customer service Lack of English speaking staff Lack of pressure in showers and at times the water completely goes. Safes in rooms do not work, no ironing facilities in rooms and no kettle. Rooms were not thoroughly cleaned. no bins in room, one small bin in bathroom with no bin liners. Lack of variety in breakfast, same items everyday, no proper que system for freshly made bread or eggs in the morning which caused great frustration with guests. No baby high chairs. Lifts with uneven floors - Safety hazards. No sound proofing in rooms. Lack of staff training at front desk. Baby cot removed from room without first checking. POSITIVES: Good WIFI connection Good local amenities e.g. pharmacy, grocery shop and an internet cafe. Mosque in walking distance Nice cafes and restaurants locally. Taxis easily available. Friendly hotel security staff. Money exchange at the hotel - decent rate.

Pleasant stay and good facilities. Felt clean and cozy”

After seeing a lot of harsh reviews, I was pleasantly surprised with our stay. This hotel isn't a 4 star hotel, and shouldn't be advertised as such, but the showers were hot, the AC worked great and the staff let us check in early. Good experience.

Definitively not 4 Stars hotel, to avoid”

1- TV not working on room 303 2- telephone pbx, not working, no tone (imagine emegency situation or any urgent order from a guest ). 4- No fridge 5- no glasse or plastic cup in a room ( no way to drink or have médecine ). 6- very old old serviettes.. 7- dirty terrasse, chairs and swimming onpool not even to have relaxed seat. 8- Breakfast very very poor.. 9- dirty tables and naps on the breakfast area, I'll never return, but Please take into consideration these points for other customers. Shame to have this hotel as 4 stars.

good”

good

Definitely not a 4* , I would say 3*”

The hotel was not comfortable as 4*, receptions are not helpful. Sorry to say that will not go to this hotel again !!!

Very good”

Simple necessities not available ie an iron,no fridge in the room, no adaptors available so had to spend £6 to buy 2 from local shop so can charge mobiles daily.Not a great variety for breakfast either.Wifi dropped constantly and there was no remote to the TV ,bath was awful state,the phone to call reception did not work so due to all this we moved from 4th to 1st floor the 2nd day.The lights did not work so an electrician came rightaway he could not resolve this so we moved again to another room next door which had better wifi connection,a clean bath,a remote to the TV.The phone still did not work and main light did not work either.There was no Do not disturb or clean my room placards to put on door for cleaners to see.The gym had around 7 pieces of equipment and costs 50 dirhams per hour (just under £5) this was not advised at time of booking my partner was let down as works out daily as this should have been free of charge.The swimming pool water was freezing cold, so could not s

Excellent”

Thanksss

One to avoid”

The room safe(s) did not work meaning you had to carry all your valuables when you went out Air conditioning not working - reported it and was assured someone would fix it - didn't Room next door to lift which appeared in need of a good dollop of grease. The noise so bad that almost impossible to sleep Breakfast - for a westerner - ghastly Hotel not as described on the Agoda web-site I booked to include breakfast (as per the web-site) and was informed on arrival breakfast not included so paid approx £10 for 2 breakfasts. On both mornings I was queried that I hadn't paid! On checking out they insisted on another payment for breakfast! I paid again (it was easier than arguing. Room service started about 6pm although the dirty towels collected in the morning The staff generally not very helpful. The one saving grace was the front door security guard who always met you with a smile and happy to chat and help I definitely would not recommend this hotel to any of my friends

Nice and clean ”

Hotel was nice and clean only down side was phones in hotel room don't work, staff was ok. No toilet roll had to keep asking so bought my own pack which lasted a week.

Given a room without a shower. Told we had use of toilet and sink, but this is as full of tools. ”

Staff were not friendly and refused ya a refund after we had no choice but to leave and find a new hotel. Told there were no other rooms available and it was the air conditioned room with no functioning bathroom or a room with a bathroom and no air conditioning (in August). We are still awaiting a refunfff as the hotel said to contact Agoda. Agoda have contacted the hotel and have not had a reply as yet. Would not recommend to anyone.

Rather worn down place”

The room actually was quite good, but the entire place is rather worn down, felt rather old and shabby. OK, when you pay EUR 33 for a four -star hotel, you can't expect much...plus the hotel was quite far from everything.

Develop”

Development, and do better

La experiencia no ha sido muy agradable. ”

Es un hotel de 4 estrellas que no tiene esa calidad. La limpieza muy justita y el aire acondicionado de la habitación ni funcionaba a pesar del calor.

HOTEL BASTANTE ALEJADO DEL CENTRO Y EN MAL ESTADO.”

EL HOTEL ESTA BASTANTE ALEJADO DEL CENTRO Y EN BASTANTE MAL ESTADO, NO LO RECOMENDARÍA, LOS MUEBLES DESTARTALADOS, EL CUARTO DE BAÑO EN MUY MAL ESTADO, NO ES UN HOTEL DE CUATRO ESTRELLAS.

No lo recomiendo”

Malo en todo aspecto

Poco ruidoso, personal muy amable y atento”