Impiana Hotel Ipoh

Impiana Hotel Ipoh

18, Jalan Sultan Nazrin Shah, Ipoh City, Ipoh, Malaysia, 30250
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Deluxe Impiana Hotel Ipoh
Deluxe
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    Guest reviews

    6.9
    Good
    /10
    (3734 reviews)See what guests said
    9.6
    Exceptional

    "Very good front desk officer welcoming during check-in abd d..."

    Nursuhaili

    -

    December 12, 2018

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Last booked 1 hour ago
    Very good
    Location
    7.6
    See map
    Very good location - Inside city center
    Nearby
    Popular
  • Kpj Healthcare Berhad590 m
  • Cosmopoint College of Technology Ipoh590 m
  • Ipoh Specialist Hospital670 m
  • KMC Medical Centre780 m
  • Kelab Golf Diraja Perak800 m
  • Quest International University Perak860 m
  • Kinta Medical Centre860 m
  • Dynatec Automation900 m
  • Ipoh Parade950 m
  • Internet Imax1 km
  • Value for money6.9
    Distance to city center2. Km
    Location rating7.6
    Nearest airportSultan Azlan Shah Airport (IPH)
    Distance to airport2.2 km
    Select your room
    Deluxe
    Deluxe
    ...
    • Room size: 24 m²/258 ft²
    • Street view
    • 2 single beds or 1 king bed
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    Family - Interconnecting Room
    Family - Interconnecting Room
    ...
    • Room size: 48 m²/517 ft²
    • Street view
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 68 m²/732 ft²
    • City view
    • 1 king bed
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    Suite With Breakfast
    Suite With Breakfast
    ...
    • Non-smoking
    • Shower and bathtub
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    Double Suite
    Double Suite
    ...
    • Shower
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    Club Room
    Club Room
    ...
    • Non-smoking
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    Double suite room
    Double suite room
    ...
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      Twin (Shared Bathroom)
      Twin (Shared Bathroom)
      ...
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        Exec Suite SGL/Twin
        Exec Suite SGL/Twin
        ...
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          Double room - De Luxe - Breakfast
          Double room - De Luxe - Breakfast
          ...
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            What people love about the property

            • 8.4
              Excellent

              "Front counter staff were very nice and good."

              Mohamad H.

              |

              April 10, 2018

            • 7.6
              Very good

              "Good location and Facilities."

              Shinichi

              |

              November 27, 2017

            • 10.0
              Exceptional

              "Clean and friendly staffs"

              Sara

              |

              November 22, 2017

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            More about Impiana Hotel Ipoh

            More about Impiana Hotel Ipoh

            6.0
            Review score

            "The staff were exceptionally helpful and friendly."

            Abdul R.

            |

            January 14, 2019

            An overview

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            What they offer

            8.8
            Excellent

            "Room clean"

            MEGAT

            |

            January 1, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Announcements

            From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

            Real reviews from real guests

            Agoda Reviews (3734)Booking.com Reviews (1664)
            Cleanliness6.6
            Facilities6.2
            Location7.6
            Room comfort and quality7.1
            Service7.1
            Value for money6.9
            Provided by verified guests of Agoda
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            All guests (3734)

            Show reviews that mention 

            Showing 3040 verified guest comments
            12345
            6.0
            rosli from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in March 2019
            Hotel room”
            The most disappointing about this hotel is the room and the toilet. The room is not very clean and the bed sheet looks worn out not clean and fresh looking. The dresser table in the room needs refurbishment. The toilet is dirty with stain all over the toilet. The inner part of the toilet door is dirty. I strongly believe the whole whole room inclusive the toilet need total refurbishment. The corridor carpet smell damn and as a result of this the air quality is very poor. The two things that I like about this hotel is the location and the great breakfast that they provide. The staffs are very helpful and friendly. I would like to come back again to this hotel if and only if they would do a total refurbishment. I do not mind to pay more for a good and CLEAN hotel
            Reviewed March 06, 2019
            Dear Rosli, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.
            Responded March 13, 2019
            Impiana Hotel Ipoh
            8.4
            Excellent
            Steven from Singapore
            Family with teens
            Deluxe
            Stayed 4 nights in December 2018
            Value for money with very friendly staffs walking distance to Ipoh Town and Concubine Lane”
            1st time in Ipoh and just chose this hotel in random based on value for money and others comments. Stayed for 4 nights with 2 connecting rooms with superb hill view and a Turf course with no breakfast (Guest are charge at RM22/pax after discount). The moment we arrived at the hotel drop-off point, we were greeted by their friendly staffs with hand across his chest. Very impress. But have to wait for about 30mins before check-in at 3pm+ as most rooms were not ready. Was rather disappointed when I drove into their limited lots basement carpark (though there were moany lots, but 80% were reserved for specific licence plate as it's meant for both hotel and UMNO building next door) which was rather quiet and a little creepy, especially 2nd day where there no lights as they were installing more lights. But you can choose to park along the small lane outside hotel. No facilities except a Swimming pool but a lot of meeting rooms. Cafeteria was very small but not sure about their varieties.
            Reviewed December 21, 2018
            Dear Steven, Greetings from All of Us@Impiana Hotel, Ipoh. Thank you for sharing a review on your recent stay with us and for the VERY GOOD rating. We have taken note of your feedback on the cleanliness and wish to apologise for not providing you with a better 'sleep experience'. Rest assured, we will continue to take the necessary steps to improve on the shortcomings highlighted. We also wish to inform that upgrading works of our guestrooms will be carried out later this year and we look forward to welcoming you back to our hotel soon. Till then, our best wishes to you.
            Responded December 24, 2018
            Impiana Hotel Ipoh
            8.4
            Excellent
            WEIKI from Malaysia
            Group
            Deluxe
            Stayed 1 night in February 2019
            Above average hotel ”
            Hotel facade building look old but the rooms looks renovate before this which I like so much using usb cable charging plug, room spacious, comfortable just a bit no satisfy is queue so long to just check in to hotel. Management should seriously look into its try to make it systematic and thinking time consuming of your guests.
            Reviewed February 09, 2019
            Dear Weiki, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded February 12, 2019
            Impiana Hotel Ipoh
            6.0
            Wan from Malaysia
            Family with young children
            Deluxe King
            Stayed 1 night in January 2019
            Room interior so bad.....”
            more than 20 years old firniture i guess in the room....
            Reviewed February 21, 2019
            Dear Wan, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.
            Responded March 05, 2019
            Impiana Hotel Ipoh
            4.8
            EZA from Malaysia
            Family with young children
            Deluxe
            Stayed 1 night in February 2019
            Average hotel, but quite old. Not ample parking, have to park quite far away ”
            Quite old hotel with old furniture, couldn’t find the controller for aircond and the tv switch, until I have to ask the room service staff. Apparently its embedded into the side table, and that very much retro! 😂 The toilet however is not thoroughly cleaned, the carpet is dirty with a layer of dust. Lousy tv channel too.
            Reviewed February 03, 2019
            Dear Eza, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.
            Responded February 09, 2019
            Impiana Hotel Ipoh
            7.2
            Very good
            Mohd from Malaysia
            Family with young children
            Deluxe
            Stayed 2 nights in January 2019
            Pleasant Stay!”
            Please do something with your super mouldy bathroom glass and dirty toilet bowl in some of the rooms. It does not represent your branding at all! I was not assigned the correct room as per my booking till I lodge a complaint to Agoda Customer Service. The staff said that I have been upgraded but I found out that I was not. It was still the same category of room but already refurbished. No issue as the second room was nice and clean. Just wondering why they did not give me that room in the first place. Probably they took the risk and wait whether or not they will get a complaint before the offer the better room. Other than that, everything was great. All staff that we met were friendly and pleasant, especially staff in TCH. Breakfast and Dinner buffet selection was good. Ala-carte menu especially Mamak Fried Noodle was awesome! Thanks to the cook / chef! Even though the first impression was not that good, we still enjoyed our stay and will definitely come back!
            Reviewed February 01, 2019
            Dear Mohd, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded February 09, 2019
            Impiana Hotel Ipoh
            8.4
            Excellent
            MUHAMMAD from Malaysia
            Couple
            Deluxe
            Stayed 1 night in January 2019
            Nice but not its breakfast”
            The room suit to me and my partner. However the breakfast did not meet our expectation. The front office staff quite nice but did not clearly answer my question regarding why my computer cannot connects to the hotel WiFi though already key-in the correct passwords. However, totally I satisfied with the hotel although the housekeeping staff did not change pillow cloth that smell stinky like salty due to rotten saliva (air liur basi). Haha
            Reviewed January 24, 2019
            Dear Muhammad, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review on your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.
            Responded January 26, 2019
            Impiana Hotel Ipoh
            4.8
            Kannapas from Singapore
            Family with young children
            Deluxe Twin Beds
            Stayed 1 night in December 2018
            Most Dirty Hotel Room ”
            We have been checked-in and requested for Large bed but not available so we need to stay in the twin-bed room type with 2 single beds that could not make us sleep properly. The worst case for us with toilets and water, look clearly never cleaned properly and leave some ugly marks at the bathtub. Although the breakfast is quite nice for us, but the room cleanliness really could not be acceptedable.
            Reviewed January 08, 2019
            Dear Kannapas, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review on your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.
            Responded January 10, 2019
            Impiana Hotel Ipoh
            4.0
            HIFNI from Malaysia
            Family with young children
            Deluxe
            Stayed 1 night in December 2018
            Very old and dirty hotel”
            Our room was very smelly. The floor was wet. We check in around 6pm but the room they said still not ready. Very freaking hard to find parking. Should make some refurbishment to the hotel. Its ruin impiana branding. We wont stay there anymore
            Reviewed December 10, 2018
            Dear Hifni, Greetings from All of Us @Impiana Hotel, Ipoh! Thank you for sharing a review on your recent stay with us. We have taken note of your feedback on your room & room service and wish to apologise for not providing you with a better 'sleep experience'. Rest assured, we will continue to take the necessary steps to improve on the shortcomings highlighted. We also wish to inform that upgrading works of our guestrooms will be carried out later this year and we look forward to welcoming you back to our hotel soon. Till then, our best wishes to you.
            Responded December 19, 2018
            Impiana Hotel Ipoh
            7.6
            Very good
            hartinie from Malaysia
            Family with teens
            Deluxe
            Stayed 1 night in December 2018
            Very good”
            A good hotel to stay in Ipoh, value for money, large room , nice buffet breakfast and a few friendly helpful staff. Some of the staffs should improve. The room should also has the Qiblat direction (never come across big hotel without this) and i suggest to provide prayer mat as many hotels are doing this.
            Reviewed December 10, 2018
            Dear Hartinie, Greetings from Impiana Hotel, Ipoh! Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded December 10, 2018
            Impiana Hotel Ipoh
            8.4
            Excellent
            siti from Malaysia
            Couple
            Deluxe
            Stayed 1 night in May 2018
            So-so”
            Room 731 - old furniture, toilet was not that clean especially the toilet bowl, towels were fluffy, aircond was cold..water pressure was nice, Pillow bau air liur basi..yuckss.. Breakfast - okay okay..roti canai was very nice
            Reviewed May 07, 2018
            Dear Siti, Greetings from Impiana Hotel, Ipoh! Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded July 05, 2018
            Impiana Hotel Ipoh
            8.4
            Excellent
            Mohamad from Malaysia
            Solo traveler
            Deluxe
            Stayed 1 night in April 2018
            Just OK”
            Although the price is a bit high but value for money. - front counter staff were very nice and good. - bellboy was fine - breakfast was good. varieties of food to be chosen but, - the room air-condition was not good. not cold enough - the room carpet was very dusty and you can feel the itchiness on your skin if lying down on it. - water pressure was very terrible overall: 3/5 stars
            Reviewed April 10, 2018
            dear En Mohamad, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.
            Responded April 11, 2018
            Impiana Hotel Ipoh
            6.4
            Good
            Izyan from Malaysia
            Couple
            Deluxe
            Stayed 2 nights in December 2018
            Average”
            The hotel needs some serious refurbish. Furnitures are old. Aircond system not functioning that well. Room is big. Just average.
            Reviewed February 12, 2019
            Dear Izyan, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.
            Responded February 12, 2019
            Impiana Hotel Ipoh
            6.0
            Nur from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in November 2018
            Above average”
            We were supposed to stay for 2 nights (9 - 11 Nov 2018). But we left after the first night. The hotel just wasn't like it used to be. We stayed in Room 807. The comforter, bed & pillow sheets need to be changed. The shower curtain too. The shower need to be repaired. The food need to be 'upgraded'. I used to love its cucur udang. The only consolation wad the staff. They were courteous and friendly. Please refurbish the rooms. Thank you
            Reviewed November 12, 2018
            Dear Nur, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded November 12, 2018
            Impiana Hotel Ipoh
            3.6
            soo from Malaysia
            Group
            Deluxe
            Stayed 1 night in November 2018
            Utterly disappointed ”
            I've not stayed in a hotel in ipoh before. Decided to go with "Impiana" which is a nice hotel in kl, so ipoh shouldn't be bad too. Well, it was horrible. We entered into the room, we were not able to speak anything. We were shocked :- 1. Dirty. The toilet was not cleaned properly with some stain on the toilet seat. The bath tub was getting dark. The walls were yellowish. 2. The cupboard was spoiled. 3. The TV not working Requested to change room. given, a bit better than the previous one in terms of stain on the toilet seat. Walls were still yellowish, cupboard broken and all. The towels were with some dark stain. Requested for a new one, still I see stain. Omg! The phone to the reception was not working. Called to in dining extension to get the guest service to call back. Basement car park was dark. What else? Am never gonna stay there again.
            Reviewed November 05, 2018
            Dear Soo, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded November 12, 2018
            Impiana Hotel Ipoh
            2.8
            Ng from Malaysia
            Solo traveler
            Deluxe
            Stayed 1 night in October 2018
            Acceptable”
            after i stay for one night at the rooms finally i trusted that we cant get lied by picture OMG. when im reached the property looks like everythings quite okay and pretty but once i reached my room i saw the door lock is still using the old door lock withouth the keyless system then i still can forcely accept for it . But when I go to bathroom I’m really felt horrible and terrible so much HERE IS THE PROBLEM I WANNA ASK!! how come a bathtub withouth a bathtub covers at the hole?? How come the toiletries is completely EMPTY inside the packing boxes before I use it ??? property dint provide any towel unless the 2 bath towel I need it to put a towel on the floor after I bath also don’t have any extra towel for me ?? Property cleans the table lamp for one year one time dusty and dirty to comment for that . Overall be honestly this is not qualified for four star hotel for me !!! I pay Rm176 but I get this kind of things dirty disgusting smelly and horrible feeling not worth to pay the value for this type “4 Star Hotel”won’t visit for this property anymore in future. Bad experience
            Reviewed November 02, 2018
            6.8
            Good
            Keng from Malaysia
            Business traveler
            Stayed 1 night in October 2018
            Cleaning is under expected ”
            The room is so under expected clean, after i booked the hotel, i just get mention from my friend the hotel is very dirty, so i go to view the customer comment, after see all the comment, i aldy didn’t expected on clean room. After i check in go go in to hotel, is really under expected on my personal standard, the pillow is stink and aldy yellow, even i got cover also can smell the stink. The bathtub, a lot of hair. I neeed to clean few time before i go to shower. Really disappointed, it not 4 stars hotel anymore.
            Reviewed October 08, 2018
            Dear Keng, Greetings from All of Us@Impiana Hotel, Ipoh! Thank you Keng for taking time to write a review of our hotel. We apologize for did not meet your expectations but would need more details of your stay in order for us to know our shortcomings and to make the necessary improvements. As you rightly pointed out, we wish to continue offering our renowned Malaysian Hospitality to all our guests. Once again, sincere apologies from the Team at Impiana Hotel Ipoh and we look forward to hearing from you.
            Responded October 11, 2018
            Impiana Hotel Ipoh
            9.2
            Exceptional
            Kemal from Malaysia
            Couple
            Deluxe
            Stayed 2 nights in October 2018
            How on earth this hotel is a 4 star rated hotel!”
            Impiana Hotel Ipoh should be rated as a 5 stars hotel! -The staffs : OMG! Very professional, friendly & helpful. From bellboys, front desks up till on duty managers. From my observation & experience, their service is on point. - Room furniture & hotel infrastructure: I agree that this hotel is A CLASSIC hotel. Selected furnitures/ appliances need to be replaced. Not because they are faulty, but to upgrade its functionality based on recent usage concept. I can feel the hotel is trying to upgrade as much w/o disturbing the operational service, being invisible to guests & maintain the service quality at the same time. Nevertheless, you can't buy class. Some sort of 'Old but gold'. Personally based on my experience, the hotel quality & performance outshine the old furnitures thingy. -Breakfast: Huge selection. Western & local menus are onboard. Perfect to my taste! P/S: I'm superbly enjoying my stay here in Impiana Hotel Ipoh and so excited to share with others. Sincere, Room 909
            Reviewed October 03, 2018
            Dear Kemal, Greetings from Impiana Hotel, Ipoh! Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded October 11, 2018
            Impiana Hotel Ipoh
            6.8
            Good
            Lee from Malaysia
            Couple
            Deluxe
            Stayed 1 night in September 2018
            Good”
            I am the guest of room 501. My room hair dryer is no function, and I request for a new 1. For the new 1 also no function and I request someone come to my room and teach me how to use. But that is no respond. Very disappointed for this. For the bathroom, how come the bathtub have a plastic bag? How come you all didn’t check properly then only let guest check in? How come these all happen in a 4 star hotel?
            Reviewed September 09, 2018
            Dear Lee, Greetings from All of Us @Impiana Hotel, Ipoh! Thank you for sharing a review on your recent stay with us. We have taken note of your feedback on your room & room service and wish to apologise for not providing you with a better 'sleep experience'. Rest assured, we will continue to take the necessary steps to improve on the shortcomings highlighted. We also wish to inform that upgrading works of our guestrooms will be carried out later this year and we look forward to welcoming you back to our hotel soon. Till then, our best wishes to you.
            Responded October 11, 2018
            Impiana Hotel Ipoh
            10.0
            Exceptional
            Haris from Malaysia
            Couple
            Deluxe
            Stayed 1 night in January 2019
            Super ”
            Wonderful stay... except the water persure very slow....
            Reviewed February 02, 2019
            Dear Haris, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.
            Responded February 09, 2019
            Impiana Hotel Ipoh
            12345
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            Impiana Hotel Ipoh
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            • Very good location
            • Ipoh World at Han Chin Pet Soo