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MERUSAKA Nusa Dua, a beachfront hotel in Bali, offers Balinese charm and tranquility. Enjoy elegant pools, including a three-tier swimming pool, beach pool, and private pool villas. The one-bedroom and three-bedroom villas feature private pools, perfect for a picture-perfect stay for two travelers. Indulge in luxurious amenities including a sparkling pool, a private beach, and a relaxing salon at this exclusive property. Experience a tranquil getaway with well-equipped rooms featuring free Wi-Fi, refreshing air conditioning, and a private balcony or terrace. Wake up to stunning views of the lush garden, sparkling ocean, or inviting pool. Explore the vibrant shopping scene at Bali Collection and enjoy access to Nusa Dua Beach, just steps away from your door during your stay at MERUSAKA Nusa Dua for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
Check-in [24-hour]
Excellent room comfort & quality
Airport transfer
Great Breakfast
Front desk [24-hour]
Airport transfer
Bicycle rental
Valet parking
Fitness center
Spa
Free Wi-Fi in all rooms!
BBQ facilities
18 travelers have booked today.
Location rating score
Value for money | 8.9 |
Distance to city center | 15 km |
Location rating | 9.2 |
Nearest airport | Ngurah Rai International Airport (DPS) |
Distance to airport | 9.8 km |
What type of non-water sports and outdoor activities are available at MERUSAKA Nusa Dua?
MERUSAKA Nusa Dua offers a wide variety of non-water sport and outdoor activities such as bicycle rental, golf course (within 3 km), and hiking trails for sport lovers to benefit from while staying here.
What kind of water sports activities are readily available at MERUSAKA Nusa Dua?
MERUSAKA Nusa Dua features an exceptional selection of incredible water sport activities such as canoe, wind surfing, diving, water sports (non-motorized), fishing, and snorkeling for you to experience all types of water sports available at this property.
Does MERUSAKA Nusa Dua offer laundry services?
Yes! MERUSAKA Nusa Dua includes laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your vacation. Please contact the property for more information.
What kinds of facilities are available for children at MERUSAKA Nusa Dua?
While on holiday with your family, your kids can also discover the fun in sports and recreation facilities offered at MERUSAKA Nusa Dua which include kids pool and kids club.
When was MERUSAKA Nusa Dua built?
MERUSAKA Nusa Dua was built in 2015.
In which languages can MERUSAKA Nusa Dua's employees communicate?
MERUSAKA Nusa Dua can communicate in 4 languages and supports well-known languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What is the average rating that verified Families with young children have given to MERUSAKA Nusa Dua?
Verified families with young children that have stayed at this property have given MERUSAKA Nusa Dua an average rating of 8.9. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Group travelers have given to MERUSAKA Nusa Dua?
Past group travelers that have stayed at this property have given MERUSAKA Nusa Dua an average rating of 8.9. You can check out more specific customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
What is the nearest train, metro, or bus station to MERUSAKA Nusa Dua?
The closest train, metro, or bus station is Tegal Sari Bus Terminal, 16322.52 m away from MERUSAKA Nusa Dua.
What is the closest airport to MERUSAKA Nusa Dua?
The closest airport to MERUSAKA Nusa Dua is Ngurah Rai International Airport, 10.0 km away.
Is breakfast offered at MERUSAKA Nusa Dua?
Wake up to an amazing continental and buffet breakfast at MERUSAKA Nusa Dua. Customers can enjoy breakfast offered with an additional charge of 145000 IDR for children and 490000 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the hotel.
Experience Luxury and Tranquility at MERUSAKA Nusa Dua in Bali
Nestled in the breathtaking coastal region of Nusa Dua in Bali, Indonesia, MERUSAKA Nusa Dua offers a truly unforgettable 5-star experience. With its luxurious amenities, stunning architecture, and impeccable service, this hotel is the perfect choice for discerning travelers seeking a peaceful and indulgent getaway.
Boasting a prime location just 15 kilometers from the vibrant city center, MERUSAKA Nusa Dua provides a tranquil oasis away from the hustle and bustle, while still offering easy access to Bali's top attractions. Whether you're looking to explore the vibrant local markets, immerse yourself in the rich cultural heritage of the island, or simply relax on the pristine beaches, this hotel is the ideal base for your Bali adventure.
Constructed in 2015 and last renovated in the same year, MERUSAKA Nusa Dua features 455 elegantly appointed rooms, each designed to provide the utmost comfort and style. From spacious suites with panoramic views of the ocean to cozy rooms with modern amenities, every accommodation option promises a restful retreat after a day of exploration. With its contemporary design and thoughtful touches, the hotel seamlessly blends traditional Balinese elements with modern sophistication, creating a serene ambiance that will leave you feeling rejuvenated.
At MERUSAKA Nusa Dua, your convenience is our priority. Check-in is available from 03:00 PM, allowing you ample time to settle in and start your vacation. When it's time to bid farewell, check-out is until 12:00 PM, giving you a leisurely morning to savor your last moments in paradise. Families are warmly welcomed at this hotel, as children between the ages of 3 to 5 can stay free of charge, making it an ideal choice for a memorable family vacation.
With its close proximity to the airport, just a 30-minute drive away, MERUSAKA Nusa Dua ensures a seamless and hassle-free arrival and departure experience. So, whether you're seeking a romantic getaway, a family adventure, or a peaceful retreat, MERUSAKA Nusa Dua is the perfect destination to create lasting memories in the enchanting island of Bali.
Unwind and Indulge in a World of Entertainment at MERUSAKA Nusa Dua
At MERUSAKA Nusa Dua, your entertainment needs are taken care of with a variety of facilities that cater to all your indulgent desires. Whether you're looking to shop, relax, or engage in recreational activities, this hotel has it all.
Step into the vibrant shops within the hotel premises, where you can browse through a wide range of local and international products. From exquisite handicrafts to stylish fashion items, you'll find the perfect souvenirs to take back home. After a day of shopping, head to the bar for a refreshing drink and unwind in a cozy ambiance.
For those seeking ultimate relaxation, the massage and spa facilities at MERUSAKA Nusa Dua are a haven of tranquility. Indulge in a rejuvenating massage or pamper yourself with a luxurious spa treatment, leaving you feeling refreshed and revitalized. If you prefer outdoor activities, the hotel's lush garden offers a serene environment to unwind and soak up the tropical surroundings.
If you're in the mood for some quiet time, the hotel's library is the perfect retreat. Immerse yourself in a good book or catch up on your favorite TV shows in the shared lounge area, equipped with a comfortable seating arrangement and a TV. Lastly, don't forget to visit the gift/souvenir shop to bring back a piece of Bali with you.
At MERUSAKA Nusa Dua, entertainment is not just limited to the usual amenities. It's an experience that combines relaxation, leisure, and cultural exploration, ensuring that your stay is filled with unforgettable moments.
Unleash Your Inner Athlete at MERUSAKA Nusa Dua's World-Class Sports Facilities
MERUSAKA Nusa Dua in Bali, Indonesia, is a paradise for sports enthusiasts with its extensive range of top-notch sports facilities. Whether you're a golf aficionado, a water sports enthusiast, or a fitness junkie, this resort has something for everyone.
For golf lovers, MERUSAKA Nusa Dua boasts an exceptional golf course right on-site. Immerse yourself in the lush greenery and enjoy a challenging round of golf amidst breathtaking views of the surrounding landscape.
Water sports enthusiasts will be spoiled for choice with a wide array of options. Dive into the crystal-clear waters and explore the vibrant marine life with diving and snorkeling activities. Experience the thrill of wind surfing or canoeing, or simply relax on the private beach and soak up the sun. With both motorized and non-motorized water sports available, there's something to suit every preference.
If you prefer to stay on land, take advantage of the resort's hiking trails and enjoy a scenic walk amidst nature's beauty. Stay active and maintain your fitness routine at the free 24-hour fitness center, equipped with state-of-the-art facilities. For a more tranquil workout, head to the yoga room and find your inner balance.
MERUSAKA Nusa Dua truly offers a haven for sports enthusiasts, where you can indulge in your favorite activities or try something new. Whether you're seeking adventure or relaxation, this resort has it all.
Convenience Facilities at MERUSAKA Nusa Dua: Enhancing Your Stay in Bali
MERUSAKA Nusa Dua in Bali, Indonesia, offers an array of convenience facilities to enhance your stay and ensure a hassle-free experience. With 24-hour room service, you can indulge in delicious meals and refreshing beverages at any time of the day or night, right in the comfort of your own room.
For those who prefer to travel light, the hotel provides laundry service, dry cleaning, and daily housekeeping, ensuring that your clothes are fresh and ready for your next adventure. The safety deposit boxes offer peace of mind, allowing you to securely store your valuables during your stay.
The concierge is always at your service, ready to assist with any requests or recommendations you may need, from arranging transportation to booking tours and activities. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work.
MERUSAKA Nusa Dua also caters to the needs of smokers with a designated smoking area, ensuring a comfortable environment for all guests. Additionally, the convenience store on-site offers a range of essentials, snacks, and beverages, making it convenient to grab any last-minute items you may need.
With these exceptional convenience facilities, MERUSAKA Nusa Dua ensures that your stay in Bali is nothing short of extraordinary.
Convenient Transport Facilities at MERUSAKA Nusa Dua
At MERUSAKA Nusa Dua, we understand the importance of seamless travel experiences, which is why we offer a range of convenient transport facilities for our guests. Starting with our airport transfer service, we ensure a hassle-free arrival and departure by arranging comfortable transportation to and from the airport.
For those looking to explore the beautiful surroundings of Bali, our hotel provides tours and ticket services, allowing guests to easily plan and book their desired excursions. Whether it's a visit to the stunning beaches, cultural landmarks, or vibrant markets, our knowledgeable staff will assist in creating unforgettable experiences.
Additionally, we offer valet parking and a car park onsite, providing ample parking space for guests who prefer to drive. For those who prefer the convenience of a rental car, our car hire service is available, allowing guests to explore the island at their own pace. And if you simply need a quick ride or transportation within the vicinity, our reliable taxi service is readily accessible.
With our comprehensive range of transport facilities, including self-parking and a car park free of charge, MERUSAKA Nusa Dua ensures that every aspect of your stay is convenient and stress-free. Whether you're arriving, exploring, or departing, we've got you covered.
Indulge in Culinary Delights at MERUSAKA Nusa Dua
At MERUSAKA Nusa Dua, guests are treated to a delightful array of dining options that cater to all tastes and preferences. Begin your day with a scrumptious breakfast buffet, offering a wide range of continental delights to kick-start your morning. Whether you prefer a hearty breakfast or a light and healthy option, the breakfast buffet has something for everyone.
For those who crave a quick caffeine fix or a cozy spot to relax, the coffee shop at MERUSAKA Nusa Dua is the perfect place to unwind. Sip on a freshly brewed cup of coffee, indulge in a delectable pastry, or enjoy a light snack while soaking in the serene ambiance.
When hunger strikes, head to the on-site restaurant where a team of talented chefs awaits to tantalize your taste buds with a diverse menu of local and international cuisines. From authentic Balinese dishes to international favorites, every culinary desire is catered to at this restaurant.
For guests who prefer the comfort of their rooms, the 24-hour room service ensures that delicious meals can be enjoyed in the privacy of your own space. Additionally, BBQ facilities and a shared kitchen are available for those who wish to showcase their culinary skills or enjoy a communal cooking experience.
With daily housekeeping ensuring cleanliness and hygiene, guests can enjoy their dining experiences at MERUSAKA Nusa Dua with peace of mind, knowing that their comfort and satisfaction are of utmost importance.
Luxurious and Spacious Room Offerings at MERUSAKA Nusa Dua
Discover the epitome of luxury and comfort at MERUSAKA Nusa Dua with their wide range of exquisite room offerings. From the expansive 1 Bedroom Villa spanning 157 square meters to the stylish 2 Bedroom Suite measuring 135 square meters, each room is thoughtfully designed to provide a serene sanctuary for guests.
Booking your stay at MERUSAKA Nusa Dua through Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's competitive rates and easy-to-use platform, you can secure your preferred room type with just a few clicks. Whether you're looking for a spacious villa for a family vacation or a cozy suite for a romantic getaway, Agoda offers a seamless booking process that guarantees a stress-free start to your unforgettable stay at MERUSAKA Nusa Dua.
Discover the Tranquil Oasis of Nusa Dua in Bali
Nestled on the southeastern coast of Bali, Indonesia, Nusa Dua is a haven of serenity and luxury. Renowned for its pristine white-sand beaches, crystal-clear turquoise waters, and lush green landscapes, this upscale resort area offers a tranquil escape from the bustling streets of Bali's more popular tourist destinations.
As you step into Nusa Dua, you'll be greeted by a sense of exclusivity and opulence. The area is home to world-class resorts, each offering an array of luxurious amenities, including private pools, spa facilities, and fine dining options. Whether you're seeking a romantic getaway, a family vacation, or a rejuvenating retreat, Nusa Dua has something to offer every discerning traveler.
Beyond its stunning beaches, Nusa Dua boasts a vibrant cultural scene. Explore the nearby Pasifika Museum, which showcases an extensive collection of art from the Asia-Pacific region. For a taste of Balinese traditions, visit the Nusa Dua Theatre, where you can witness captivating performances of traditional music, dance, and theater. And if you're a golf enthusiast, be sure to tee off at the Bali National Golf Club, located just minutes away from Nusa Dua's luxurious resorts.
Traveling to MERUSAKA Nusa Dua: A Journey of Tranquility
Nestled in the serene paradise of Nusa Dua, Bali, MERUSAKA Nusa Dua awaits travelers seeking an idyllic escape. To reach this hidden gem, you have several options from the nearest airports in Bali, Indonesia.
If you arrive at Ngurah Rai International Airport, the most convenient and popular choice, you can easily reach MERUSAKA Nusa Dua by taxi or private transfer. The journey takes approximately 30 minutes, allowing you to soak in the breathtaking coastal views along the way. Alternatively, you can pre-arrange a shuttle service with the hotel, ensuring a hassle-free and comfortable ride to your destination.
For those arriving at the lesser-known Lombok International Airport, you can take a short domestic flight to Ngurah Rai International Airport before proceeding to MERUSAKA Nusa Dua using the aforementioned transportation options. Although it may require an extra leg of travel, the scenic flight offers a unique perspective of the stunning Indonesian archipelago.
No matter which airport you choose to arrive at, the journey to MERUSAKA Nusa Dua promises to be a delightful introduction to the natural beauty and tranquility that awaits you. So sit back, relax, and let the enchanting island of Bali welcome you to a world of serenity at MERUSAKA Nusa Dua.
Explore the Beauty of Nusa Dua's Surrounding Landmarks
Situated in the heart of Nusa Dua, MERUSAKA Nusa Dua offers a prime location surrounded by breathtaking landmarks and attractions. Just a short distance from the hotel, you'll find yourself at the pristine Nusa Dua Beach, where powdery white sands meet crystal-clear turquoise waters. This idyllic beach is perfect for sunbathing, swimming, or simply taking a leisurely stroll along the shore.
For a unique experience, head to Turtle Island, located nearby. This protected sanctuary is home to various turtle species, and visitors have the opportunity to interact with these gentle creatures up close. Explore the island's lush greenery, watch turtles hatch, or even participate in the conservation efforts. It's a must-visit for nature enthusiasts and animal lovers.
If you're seeking relaxation and tranquility, Mulia Beach is just a stone's throw away. This secluded stretch of coastline offers a serene atmosphere, where you can unwind and soak up the sun in peace. Whether you're lounging on the soft sands or taking a refreshing dip in the azure waters, Mulia Beach provides the ultimate escape from the bustling city life.
A Culinary Haven: Indulge in the Vibrant Flavors of Nusa Dua
MERUSAKA Nusa Dua is surrounded by an array of exceptional restaurants, offering a diverse selection of cuisines to satisfy every palate. For those craving authentic Balinese flavors, Warung Babi Guling Sari Dewi Bp. Dobil and Warung Laota are must-visit destinations. Savor the succulent roasted pork dishes at Warung Babi Guling Sari Dewi Bp. Dobil or indulge in the delectable seafood specialties at Warung Laota. If you're in the mood for Japanese cuisine, head to Sama Sama Yakiniku Japanese Restaurant Nusa Dua for a memorable dining experience. For a taste of India, Queens of India Indian Restaurant in Bali is the place to be, serving up aromatic curries and flavorful tandoori dishes. DiAtas by Art Cafe Bumbu Bali is a hidden gem where you can enjoy a fusion of Indonesian and international flavors while immersing yourself in the restaurant's artistic ambiance. Bali Luna Restaurant offers a delightful mix of Western and Asian dishes, perfect for those seeking a diverse menu. For a taste of local cuisine, make your way to Warung Mama Krisna and savor traditional Balinese dishes prepared with love. Ayam Betutu Srikandi is a must-visit for its famous betutu chicken, a Balinese specialty slow-cooked in aromatic spices. End your evening on a high note by visiting Sky Bar, where you can enjoy breathtaking views of Nusa Dua while sipping on expertly crafted cocktails. Lastly, Maguro Asian Bistro is a haven for sushi lovers, serving up a wide selection of fresh and flavorful Japanese delicacies. With such an impressive array of dining options just steps away, MERUSAKA Nusa Dua is the perfect destination for food enthusiasts seeking a truly unforgettable culinary experience.
Shop 'til you drop at MERUSAKA Nusa Dua's surrounding shopping landmarks
MERUSAKA Nusa Dua is not only a haven for relaxation and luxury, but it is also surrounded by a plethora of shopping landmarks that will satisfy any shopaholic's cravings. Just a stone's throw away from the hotel, you will find a wide range of renowned brands at Lacoste, where you can indulge in stylish apparel and accessories. For those looking for unique and trendy fashion pieces, At the Corner is a must-visit, offering a curated selection of local and international designer labels. Art enthusiasts will be delighted to explore Bali art, a store that showcases stunning traditional and contemporary artworks from talented local artists. Eling and Ayu are two other shopping landmarks nearby, offering a variety of handicrafts, souvenirs, and traditional Balinese products. And for those seeking the perfect surf gear or beachwear, Balisurf is the ultimate destination. Last but not least, Bali Collection is a sprawling shopping complex that houses a wide range of boutiques, restaurants, and entertainment options, ensuring an unforgettable shopping experience. With these fantastic shopping landmarks just a short distance away, MERUSAKA Nusa Dua is the ideal destination for both relaxation and retail therapy.
Unbeatable Value: Experience Luxury at a Fraction of the Price in MERUSAKA Nusa Dua
At MERUSAKA Nusa Dua, you can indulge in a luxurious stay without breaking the bank. With an average room price of just $195, this stunning hotel offers exceptional value for money, especially when compared to the average price of a hotel room in Bali, which stands at $212. By choosing MERUSAKA Nusa Dua, you can save significantly while still enjoying top-notch amenities and world-class service.
Located in the heart of Bali, MERUSAKA Nusa Dua provides an affordable oasis amidst the bustling city. The hotel's competitive pricing allows guests to experience the best of both worlds – luxury and affordability. From the moment you step into the elegant lobby, you'll be greeted by a warm and welcoming atmosphere that sets the tone for your entire stay.
Each room at MERUSAKA Nusa Dua is meticulously designed to provide the utmost comfort and relaxation. With tasteful decor, plush furnishings, and modern amenities, you'll feel right at home in this tranquil retreat. Whether you choose a cozy standard room or opt for a spacious suite, you can expect nothing less than excellence.
Don't miss out on this incredible opportunity to experience luxury at a fraction of the price. Book your stay at MERUSAKA Nusa Dua today and embark on a memorable journey filled with comfort, style, and unbeatable value.
Exceptional Service and Beautiful Beach at MERUSAKA Nusa Dua
Guests rave about the exceptional service they received at MERUSAKA Nusa Dua. The staff is friendly, attentive, and always ready to assist. From the moment they arrived, guests were impressed by the warm welcome and the level of care provided by the hotel staff. The service received at this hotel truly made their stay memorable.
The hotel's beach is described as stunningly beautiful. Guests enjoyed spending time by the beach, taking in the breathtaking views and enjoying the crystal-clear waters. The beach provides a serene and relaxing atmosphere, perfect for unwinding and soaking up the sun. Whether guests were lounging on the beach chairs or taking a refreshing swim, they were thoroughly impressed with the hotel's beach.
In addition to the exceptional service and beautiful beach, guests also praised the spacious and clean rooms. The rooms are described as very big and well-maintained. Guests appreciated the cleanliness and comfort of the rooms, making their stay even more enjoyable. The hotel's friendly staff ensured that all their needs were met, providing excellent service throughout their stay. Overall, guests highly recommend MERUSAKA Nusa Dua for its outstanding service, beautiful beach, and comfortable rooms.
A Luxurious Oasis with Exceptional Customer Ratings
MERUSAKA Nusa Dua in Bali, Indonesia, has garnered an impressive overall rating of 9.0, making it a top choice for discerning travelers seeking a luxurious oasis. The hotel's commitment to providing excellent value for money is reflected in its outstanding rating of 8.8 for value. Guests appreciate the exceptional facilities offered at MERUSAKA Nusa Dua, evident in its impressive rating of 8.9. From the moment you step foot into this stunning property, you'll be greeted by a sense of grandeur and sophistication.
One aspect that sets MERUSAKA Nusa Dua apart is its dedication to cleanliness, as evidenced by its remarkable rating of 9.0. The hotel's meticulous attention to detail ensures that every corner is spotless and well-maintained, creating a pristine and inviting atmosphere for guests. Moreover, the hotel's strategic location has earned it a stellar rating of 9.2 for location. Situated in the heart of Nusa Dua, guests have easy access to the beautiful beaches, vibrant nightlife, and cultural attractions that Bali has to offer.
MERUSAKA Nusa Dua also excels in providing exceptional comfort, as reflected in its rating of 8.9. Each room is thoughtfully designed with modern amenities and stylish furnishings, ensuring a relaxing and rejuvenating stay. The hotel's staff performance is another standout feature, with a rating of 9.0. The dedicated and friendly team goes above and beyond to cater to guests' needs, ensuring a memorable and personalized experience throughout their stay. With such high ratings across multiple categories, MERUSAKA Nusa Dua is truly a destination that exceeds expectations and promises an unforgettable stay in Bali.
Excellent8.9
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Club Benefits for Guest who stayed in Suites & Villas categories:
- Personalized check-in and check-out at VILLA Lounge for select in villa and suite categories
- Butler service from 07:00 AM - 11:00 PM.
- Daily buffet and ala carte breakfast at Club Lounge.
- Snacks, fruits, soft drinks, tea, and coffee throughout the day at Club Lounge.
- Afternoon tea with sandwiches, cakes, and cookies from 03:00 pm - 04:30 pm at Club Lounge.
- Evening cocktails and canapés from 04:30 pm - 06:00 pm in HOMAYA Terrace.
- Gift in room (once per stay) with turndown service.
- Exclusive amenities and tropical fruits upon arrival.
- Minibar replenished daily.
- 2 pieces of laundry and light pressing (per person per day).
- Scheduled resort activities.
For further information, please do not hesitate to contact the property directly.
Nyepi Religious Day
Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 29, 2025 / March 19, 2026 / March 09, 2027 / March 26, 2028 / March 15, 2029 / March 05, 2030
Provided by verified guests of
Excellent
Show reviews that mention
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
As expected from the reviews, it was overall very good!”
We stayed for three nights and were able to relax in a spacious and comfortable area with a private beach. The facilities and scenery were also great, and despite the size of the resort, we felt that the staff in each area provided excellent service. When we checked in, we had trouble with our door key and were tired from our tour, and I was also struggling with a sore right foot. However, the staff at the front desk remembered my face, and kindly explained and assisted us by calling a porter to take us to our cart.
Excellent”
My family of 6 spent 5 nights at Merusaka during the week before Christmas. Overall we had a good time there. Our favorite highlight of the hotel is its location, which is within short walking distance to Bali Collection and situated at the beautiful and clean Nusa Dua Mengiat beach. The hotel resort is quite large and has multiple swimming pools overlooking the sea. Although we were there around Christmas, it didn't feel crowded. During check-in, our rooms were not ready until about 3.30 pm when we got the first room and in the next hour, we got the keys to the other 2 rooms. The staff was friendly and accommodating to our needs and they tried their best to meet our requests at their earliest time. However, some areas of improvement include the cleanliness and the orderly of the estate. When we had lunch at Gading restaurant, there were flies around. The kids club is also quite small, with limited facilities for the kids to play with. Expanding the kids club area and playground facilities would make it perfect.
Amazing Hotel Staff”
Our recent stay at the hotel was nothing short of amazing, made even more special by the warm greetings and genuine smiles from all the staff—from the front desk to the restaurant, housekeeping, and beach teams. However, one individual who truly stood out was Ms. Surdamani from the morning breakfast team. Despite the buffet-style service, Ms. Surdamani went above and beyond by personally attending to each table, graciously taking drink orders and offering recommendations for some of the special juices and teas. Her attention to detail was impeccable, but what truly set her apart was her warmth and motherly care. She didn’t just serve with professionalism; she spread love through her interactions, making everyone feel as though they were part of her extended family. Ms. Surdamani was always ready for a lighthearted chat, effortlessly spreading joy and laughter to every table she visited. Her natural connection with children was especially heartwarming—watching the little ones light up around her was a testament to the kindness she showed every guest. Her presence was a breath of fresh air, making us feel like we were at home, speaking to someone who genuinely cared about our comfort. To anyone visiting the restaurant for breakfast, I highly recommend looking out for Ms. Surdamani’s impeccable service and sincere smile. She transforms a simple meal into a memorable experience. We feel incredibly fortunate to have crossed paths with her during our vacation, and she truly made our stay all the more enjoyable and welcoming. If hotel management reads this, please extend our deepest appreciation to Ms. Surdamani—she is an absolute gem and deserves all the positive recognition she receives. Thank you.
Nice but not as great as I thought. ”
On first experience, it look stunning. We went to the reception where we were greeted by our friendly staff member and that’s where it ended with her. She gave us no information no information about the resort no information about our room no information about the local area or anything, quite unhelpful. check-in was an extremely lengthy process for some reason also. Taken to our room by very friendly bellboy on a golf buggy which was cute, he opened the door, took our bags in and left us be. The room was presented very well. It was fresh. It was clean mostly. It was big. Had a beautiful bathroom with a beautiful bathroom tub. Our room opened up to pool, sadly the steps were a little bit dangerous into it but otherwise it was lovely. I found the many restaurants to Pick from overpriced but the food was lovely. When receiving food at the deckchairs; although the taste was there the food was always stone cold chips were like they had been sitting on a bench for half an hour before presented. The local surrounds of the pools need some work and and some up keep eg deckings. It had four pools apart from the room pool and they were all beautiful. The bottom pool near the beach was so much fun with the walk up bar and parties they had there. plenty of deck chairs, plenty of towels, plenty of service. unfortunately the people that clean your rooms each morning were a little bit lacking attention to detail. There were stains on our bath tub. When we arrived that was still there. When we left. We attempted to use the spout in the bathtub and it stank. It was so vile the water that came out of it. The towels were old and ratty when we did get them as they failed to provide towels for us when they cleaned the room. They also left , rubbish in the room which they didn’t take out , they were friendly and but not very good. Breakfast was spectacular. There’s such an amazing array to Pick from.. Although this has been rated I believe as a five star resort most definitely is not, it’s not 4 maybe 4.1, missing a lot of attention to detail. Slightly overpriced I believe for the facilities and the lack of attention.
Kasur banyak pasir, perbedaan perlakuab staff terhadap turis lokal”
Ketika saya check in di kasur berasa banget ada butiran2 pasir, sampe saya gatel2.. krn saya menginap bbrp hari di sana, kali minta di clean up, kasur tetep aja berasa pasirnya. Staff jg sangat membedakan perlakuan antara turis lokal dan asing.. misal pertama kali saya datang dan bermaksud mengambil welcome drink, saya bertanya malah disewotin, saya pindah ke staff yg lain katanya ok tunggu, krn ada turis asing dia malah melayani turis asing tersebut dan welcome drink saya tdk diambilkan.. beberapa kali di resto sya mengalami perlakuan seperti itu, saya hrs mengulang request yg sama sampe 3/4 kali br direspon 🥲 Terakhir adalah bugi car krn saya mau check out dan barang bawaan saya banyak krn ada baby, saya request sampe hrs phone 3x itu pun syaa menunggu hampir setengah jam, pdhl saya buru2 mau ke airport