Policies

Best Price Guarantee

Agoda offers the following “Best Price Guarantee”. If you have reserved a hotel room through Agoda and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will either match that rate or beat it.

Submitting a Claim

Please collect the following information before completing the Best Price Guarantee Claim Form

• Your Agoda Booking ID.
• The address of the website where you found the better rate.
• The name of the hotel, city and country.
• You can attach up to three screenshots of the competitor site in which the Room availability, Room Type, Promotion type and Room Rate for the required dates of your stay are clearly indicated.
• PLEASE NOTE: You don’t need to make a booking on the competitor website, just show us the comparison

Terms and Conditions

1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your Agoda Booking ID in order to make a claim.

2. The following conditions must apply:

• Same hotel
• Same period of stay
• Same Room/Bed type
• Same Advance purchase requirements, prepayment and deposit requirements (if any)
• Same Cancellation and Amendment policies
• The room must be available for instant confirmation at the time our agents check availability

3. The “Best Price Guarantee” does not apply to reservations offering third-party loyalty program rewards (e.g PointsMAX) or unpublished rates, such as:

• Private rates
• Packaged or promotional rates
• Hotel rooms sold as part of a travel package
• Rates that are not available to the general public, which include:

- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership, (i.e. AAA or AARP rates)
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public

4. Agoda has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

5. Our “Best Price Guarantee” cannot be combined with other offers or promotions.

6. Agoda reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.

Any questions regarding claims should be directed to our Customer Service team.

Back to top

Shop Safe Policy

The Agoda payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions. You can supply your credit card details by any one of the following secure methods:

  • By using our secure (SSL) online Cardholder Information Form
  • Or by telephone, directly to our Agoda Support Center

Back to top

Reservation Guarantee

Reservations secured via Agoda are backed up by our Reservation Guarantee. If your confirmed reservation is not available or cannot be honored by the property, immediately contact our 24/7 Customer Service at the contact number(s) listed in your confirmation email. Our Agoda Customer Support Specialists will seek alternative accommodation at a convenient and comparable property, for your approval.

Should you not approve any alternative accommodation, Agoda will offer a full refund of the price paid for the original accommodation.

Back to top

Cancellation Policy

Unless specifically mentioned otherwise in the cancellation policy, agoda does not charge a processing fee for cancellations

Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.

Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.

Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Back to top

Refund Policy

To request a refund, please contact us at any of the following:

  • On our website agoda.com
  • By telephone +44 (0)20 3027 7900 (international charges will apply)
  • By e-mail via our Customer Support page
  • Agoda is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.
  • Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 14 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
  • Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Agoda does not charge a processing fee for cancellations) within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
  • Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.

    Please Note: Many hotels will apply a penalty charge, often equal to one night's stay, to a shortened stay at late notice. Please check the hotel policies carefully.
  • Under certain circumstances, Agoda may offer, and you may accept, an Agoda Gift Card in place of a refund. In limited circumstances, refunds and/or compensation may exclusively be available by way of an Agoda Gift Card only.

Back to top

About Agoda

Agoda(agoda.com) is an online hotel reservations service which specializes in securing the lowest discount hotel prices in Asia. Agoda is part of Booking Holdings Inc. (Nasdaq:BKNG). Based in Singapore with operations in Bangkok and the Philippines, Agoda's network includes 10,000 hotels in Asia and more than 150,000 worldwide. The staff of 300 professionals provides a first-rate reservation service that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

Agoda is a service which links hotel bargain-seekers with travel wholesalers. The partners we have chosen are only the largest, most reputable companies with long-time operations in Asia and worldwide, and are affiliated with the following organizations:

  1. ASTA (American Society of Travel Agents)
  2. IATA (International Air Transport Association)
  3. PATA (Pacific Asia Travel Association)
  4. HKTA (Hong Kong Tourist Association)
  5. ATTA (Association of Thai Travel Agents)
  6. TIC (Travel Industry Council)

Our organization's aim is to be the #1 Internet provider of discount hotel rooms and other travel products. We realize that booking your travel over the Internet is new and all of our efforts are centered around establishing a reputation for quality service and reliability. For this reason we have also established our "Shop Safe and Privacy Guarantee" to enable you to use our service with confidence.

Back to top

Agoda Gift Card Terms and Conditions

INTRODUCTION

The following provisions form the basis of the Agoda Gift Card Program (“Program”). These provisions are intended to govern the relationship between you as a participant in the Program and Agoda Company Pte. Ltd. (“Agoda”) as issuer and operator of the Program. Your participation in the Program and use of the Agoda Gift Card(s) will be governed by these provisions, and it is your responsibility to read and understand all of them.

ISSUING OF AGODA GIFT CARDS

Agoda Gift Cards are typically issued to customers at Agoda’s discretion when they make a booking with Agoda or for goodwill. Agoda Gift Cards are issued for loyalty, award or promotional purposes. Agoda Gift Cards cannot be purchased, are not legal tender, have no cash value and are not redeemable for cash. Agoda Gift Cards also cannot be transferred, resold or exchanged. No fees are associated with the redemption of Agoda Gift Cards.

Agoda Gift Cards may be issued by Agoda to persons who have registered with Agoda via agoda.com and derivatives thereof (collectively referred to as “agoda.com”). Each gift card shall have its own unique identification number which shall be necessary for a customer to redeem the value under the Gift Card (“Unique Identifier”). The value contained in an Agoda Gift Card shall be determined by Agoda in its sole and absolute discretion and in determining such value Agoda may give regard to criteria including but not limited to the booking history of a customer’s previous bookings with Agoda, the types of accommodation booked in the past by a customer and the location of a customer.

AGODA GIFT CARD USE AND REDEMPTION

Please note that although Agoda Gift Cards are described as being equivalent to certain fiat currencies (e.g. US Dollars), such description is purely for your convenience. The fiat currency amount is merely to provide an “indicative value” of what may be redeemed with Agoda Gift Cards, the respective Gift Card values are not pegged to the fiat currencies and the “indicative value” is subject to change at the discretion of Agoda. Agoda shall not be held liable for any variances that may occur resulting from bookings that are paid in a currency. Agoda may cancel the value of Agoda Gift Cards at its discretion and Gift Card holders have no claim against Agoda for the “indicative value” or for any other monies.

The value contained in an Agoda Gift Card can only be redeemed with or through Agoda and agoda.com and for no other purpose. Customers will not be able to redeem Agoda Gift Cards directly with accommodation suppliers participating on agoda.com.

Customers who hold Agoda Gift Cards shall be able to redeem it by entering the Agoda Gift Card Unique Identifier on agoda.com for an accommodation that participates in the Program and is displayed on agoda.com. The customer may nominate the amount of value under the Agoda Gift Card that it wishes to redeem. The booking process will clearly show if Agoda Gift Card stored value is able to be redeemed. Agoda shall not be held liable for any changes that may result in the cancellation of a participating accommodation from the Program.

When redeeming an Agoda Gift Card, the customer shall have the option to either partially redeem value under the Agoda Gift Card or elect for full redemption. The balance unredeemed value under an Agoda Gift Card can be checked and accessed at any time by the Gift Card holder accessing the Agoda My Gift Card page. Agoda Gift Cards cannot be used in combination with any other promotions, offers or rewards, unless expressly permitted by the terms of the relevant promotion, offer or reward.

If a customer cancels an eligible booking for which he or she had earned an Agoda Gift Card, that particular Agoda Gift Card will be removed from the customer’s account.

Accommodation reserved through redemption of Agoda Gift Card value in whole or part shall be subject to the tariff, contract and accommodation policies of the accommodation reserved. Agoda Gift Cards can only be redeemed for qualifying published rates up to the full booking value, but not for accommodation where Agoda is contracted on a commission only basis, free accommodation, rentals or tickets, industry discounts, group rates or special promotional rates. Agoda Gift Cards cannot be applied to any credit card charges in respect of the accommodation reserved.

If a customer cancels a refundable booking at a participating accommodation that is paid in full or in part by an Agoda Gift Card, the Agoda Gift Card used for the said booking may be re-issued to the customer’s account with its original expiration date. If the Agoda Gift Card used for the said refundable booking had expired prior to the cancellation, it will not be refunded to the customer’s account. An Agoda Gift Card which has been redeemed on a non-refundable booking at a participating accommodation will not be re-issued to the customer’s account under any circumstances. An Agoda Gift Card cannot be used to pay or offset any cancellation fee.

VALIDITY AND EXPIRY OF AGODA GIFT CARDS

Generally, issued Agoda Gift Cards will be valid until fully redeemed or unless terminated by Agoda in accordance with these terms and conditions but in no event will issued Agoda Gift Cards be valid for a period exceeding five (5) years. If there is an expiry date on an Agoda Gift Card, then the Agoda Gift Card shall expire as of the expiry date of that card. The customer shall not be able to use an Agoda Gift Card once it is fully redeemed, on and from the expiry date of the Agoda Gift Card (including for a period after five (5) years from its issue date) or upon earlier termination of the Agoda Gift Card in accordance with these terms and conditions and further, any balance unredeemed value remaining on the Agoda Gift Card as of the expiry or termination date will be rendered void and thereafter cannot be redeemed or refunded by a customer (except where required by applicable law).

MODIFICATIONS, RESTRICTIONS, TERMINATION ETC

The Agoda Gift Card, the Program and its benefits are offered at the discretion of Agoda who has the right to terminate the Program or to change the Program rules, these terms and conditions, benefits, conditions of participation or card value limits, in whole or in part, at any time, with or without notice, even though changes may affect the ability to redeem a Gift Card already granted. To the extent permitted by applicable laws, Agoda may, among other things, withdraw, limit, modify or cancel any special offers; increase the level of value on an Agoda Gift Card required for any accommodation reservation made through agoda.com; modify or regulate the transferability of Gift Card value or benefits; add an unlimited number of blackout dates; or limit the number of accommodation reservations available on any or all properties participating on agoda.com; or otherwise make changes to the Program at its discretion or as may be required by law or regulation. Agoda Gift Card participants, in holding a Gift Card, may not rely upon the continued availability of Gift Card value. The Agoda Gift Card is not redeemable for all properties participating on agoda.com, but only for those eligible properties where the gift card redeem feature is shown and can be seen by the customer when making a booking on agoda.com.

Participation in the Program is subject to these terms and conditions set out herein and as Agoda may, at its discretion, adopt from time to time. Agoda has the sole right to interpret and apply the Program in accordance with these terms and conditions. Any failure to follow the terms and conditions set out herein, any abuse of Program privileges, any conduct detrimental to the interests of Agoda, or any misrepresentation of any information furnished to Agoda or its affiliates by any participant in the Program, or anyone else acting on the participant’s behalf, may result in the termination of his or her Agoda Gift Card, the cancellation of Agoda Gift Card value or any other benefits.

PROHIBITION OF SALE OR BARTER OF AGODA GIFT CARDS

Except as expressly allowed by these terms and conditions or as explicitly agreed in advance and in writing by Agoda, the sale or barter of any Agoda Gift Cards, awards or benefits other than by Agoda is expressly prohibited. Any Agoda Gift Cards, value or benefits transferred, assigned or sold (unless expressly allowed under these terms and conditions) in contravention of the Program and these terms and conditions, in addition to exposing the customer to the penalties otherwise associated with violations in general, may be confiscated or cancelled.

The use of accommodation reservations that have been acquired by purchase, barter, or other conduct in contravention of the Program and these terms and conditions may result in the cancellation of the reservations, denial of entry to the accommodation with respect to the guest name the reservation is held under, and, at the discretion of Agoda, completion of the accommodation stay may be completed upon payment of the applicable rate.

AGODA GIFT CARDS IN PLACE OF REFUND

In some instances, customers who have cancelled their refundable bookings with Agoda may elect to receive an Agoda Gift Card in place of a refund.

In such circumstances, Agoda is the holder of the value exchanged for the Agoda Gift Card (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing Gift Cards in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest, is not insured by the state, another authority or any third party such as an insurer.

Once exchanged for a Gift Card, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.

Under no circumstances now or in the future shall a customer be entitled to hold or store any one Gift Card in exchange for cached credit of or exceeding one thousand Singapore Dollars (SGD1,000). A customer shall not be allowed to maintain more than 20 Agoda Gift Cards which has been exchanged for cached credits in his or her customer account on agoda.com at any one time.

CONVERSION FROM AGODA REWARDS PROGRAM TO AGODA GIFT CARD PROGRAM

Upon satisfaction of certain conditions, a member of the Agoda Rewards Program may convert his or her points held under the Agoda Rewards Program to value under the Agoda Gift Card Program. The process and conditions governing such conversion may include the specifying of the conversion rate for points under the Agoda Rewards Program for conversion to value under the Agoda Gift Card Program. If any Agoda Rewards Program members wish to enquire further about this, enquiries can be made by contacting Agoda customer support.

GENERAL

Any bookings made by a customer using an Agoda Gift Card (whether redeemed partially or in full) shall be subject to the Agoda Terms of Use which shall also apply to any customer accessing, browsing or using agoda.com. Agoda reserves the right to audit Agoda Gift Card(s) held or used by a customer at any time for compliance with the Program, these terms and conditions, or to identify unusual transaction patterns, without notice to the customer. In the event that an audit reveals discrepancies, fraud, abuse or other violations, the processing of Agoda Gift Card redemption requests may be delayed pending completion of the audit. In certain cases (e.g. fraud including but not limited to the opening of fake or fictional accounts for illegal or money laundering transfer purposes), Agoda reserves the right to cancel the Agoda Gift Card(s) and the entire account. Further, in the case of fraud (actual or suspected) or where suspicious activity is identified by Agoda in the case where Agoda Gift Cards are transferred or shared in contravention of these terms and conditions, Agoda may in its sole and absolute discretion suspend or block the relevant Agoda Gift Card(s) or relevant account.

The Program is maintained for the benefit of Agoda customers only. Unless otherwise allowed by Agoda, each customer who holds an Agoda Gift Card may only maintain one account. Customers are not allowed to transfer Agoda Gift Card values from one Gift Card to another.

The customer hereby warrants that the use of Agoda Gift Cards does not violate any anti-money laundering laws and regulations (including but not limited to the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 84A) and Terrorism (Suppression Of Financing) Act (Cap. 325) as amended from time to time), or any other applicable laws, regulations or rules. The customer hereby renders Agoda free and harmless from any liability whatsoever which may arise from the customer’s violation of said laws, regulations and/or rules.

THE VALUE CONTAINED IN AGODA GIFT CARDS HAVE NO VALUE OUTSIDE OF THE PROGRAM. AGODA MAY REVOKE THE VALUE ON AGODA GIFT CARDS AT ANY TIME IN THE MANNER SET FORTH HEREIN. AGODA GIFT CARDS ARE NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER, OR OTHERWISE BY OPERATION OF LAW. RISK AND TITLE WILL PASS TO THE CUSTOMER UPON DELIVERY OF THE AGODA GIFT CARD. AGODA WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE OR WHATEVER NATURE IN CONNECTION WITH (I) THE LOSS OR THEFT OF AGODA GIFT CARDS OR USE OF YOUR AGODA GIFT CARDS WITHOUT YOUR PERMISSION, AND (II) ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, LOSS OF PROFIT OR DAMAGE THAT YOU MAY SUFFER OR HAVE SUFFERED BY REASON OF THE USE OR FAILURE OR INABILITY TO USE THE GIFT CARDS PROPERLY, FINANCIAL OR OPERATIONAL FAILURE OF AGODA OR AGODA.COM, FRAUD, COUNTERFEITING AND THEFT OF AGODA GIFT CARDS.

Only the customer named on the Agoda Gift Card will be entitled access to personal information relating to such Agoda Gift Card.

The personal information that is collected from you in connection with the Program will be used in accordance with the Agoda Privacy Policy and be subject to applicable data protection laws. Information submitted by a customer may be transferred to and from an accommodation supplier to facilitate the customer’s participation in the Program. To learn how this information may be used by an accommodation supplier, please read that supplier's privacy policy.

Agoda reserves the right to disallow redemption of an Agoda Gift Card for any customer who uses the Program in a manner inconsistent with these terms and conditions or as against any applicable laws and which may result in the loss of Agoda Gift Card stored value. In addition, Agoda shall have the right to take appropriate administrative and/or legal action against the customer, including criminal prosecution, as it deems necessary in its sole discretion.

Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Agoda reserves the right to seek damages from any such person to the fullest extent permitted by law. Agoda's failure to enforce any of these terms and conditions shall not constitute a waiver of that, or any other, provision.

All questions or disputes regarding an individual's eligibility for the Program, the redemption of Agoda Gift Card(s), use, or conversion of Agoda Reward Program Points, or a customer’s compliance with these terms and conditions will be resolved by Agoda in its sole discretion.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these terms and conditions, which will otherwise remain in full force and effect.

Agoda will not be liable or responsible in any manner for any tax consequences which may result from a customer’s participation in the Program. Each customer is solely responsible for the payment of all taxes payable and benefits acquired as a result of such customer’s participation in the Program and redemption of any Agoda Gift Card stored value and for all applicable filing and reporting obligations. Customers should consult with their tax advisors regarding the use and redemption of Agoda Gift Card stored value.

Accommodation suppliers may be added to or removed from the Program at any time with or without notice.

These terms and conditions shall be construed in accordance with the laws of Singapore irrespective of the customer’s location. The courts of Singapore shall have exclusive jurisdiction over any matter associated with these terms and conditions.

ADDITIONAL INFORMATION

Thank you for having read these terms and conditions about the Program. For additional information regarding Agoda Gift Cards refer to our FAQs on the Site.

AgodaCash Rewards Terms and Conditions

INTRODUCTION

The following provisions form the basis of the AgodaCash Rewards Program (“Program”). These provisions are intended to govern the relationship between you as a participant in the Program and Agoda Company Pte. Ltd. (“Agoda”) as issuer and operator of the Program. Your participation in the Program and use of AgodaCash will be governed by these provisions, and it is your responsibility to read and understand all of them.


ISSUING OF AGODACASH

AgodaCash is typically accorded to customers at Agoda’s discretion when you make a booking with Agoda or for goodwill. AgodaCash is issued for loyalty, award or promotional purposes.

AgodaCash may be issued by Agoda to persons who have or will be registered with Agoda via agoda.com and website/application derivatives thereof (collectively referred to as “agoda.com”). The total number of AgodaCash accorded shall be determined by Agoda in its sole and absolute discretion. In determining such value Agoda may give regard to criteria including but not limited to a customer’s booking history with Agoda, the types of accommodation booked, and the customer’s location.


AGODACASH USE AND REDEMPTION

AgodaCash is not legal tender, has no cash value and is not redeemable for cash. AgodaCash also cannot be transferred, resold or exchanged. No fees are associated with the redemption of AgodaCash.

Please note that although AgodaCash is described as being equivalent to certain fiat currencies (e.g. US Dollars), such description is purely for your convenience. The fiat currency amount is merely to provide an “indicative value” of what may be redeemed with AgodaCash, the respective AgodaCash values are not pegged to the fiat currencies and the “indicative value” is subject to change at the discretion of Agoda. Agoda shall not be held liable for any variances resulting from bookings that are paid in a currency. Agoda may cancel the value of AgodaCash at its discretion and holders of AgodaCash have no claim against Agoda for the “indicative value” or for any other monies.

AgodaCash can be redeemed with or through Agoda, agoda.com, as well as with or through certain merchants (“Participating Merchants”) and their websites (“Participating Merchant Websites”) which are listed in these terms and conditions, as amended from time to time. Customers will not be able to redeem AgodaCash directly with accommodation suppliers participating on agoda.com. AgodaCash can be redeemed on agoda.com for an accommodation covered in the Program that is displayed on agoda.com. The booking process will clearly show if AgodaCash is able to be redeemed for a specific accommodation. Agoda shall not be held liable for any changes that may result in the cancellation of a participating accommodation from the Program.

When redeeming accumulated AgodaCash, the customer will have the option to either partially redeem accumulated AgodaCash or elect for full redemption. The balance of unredeemed AgodaCash can be checked and accessed at any time by the AgodaCash holder accessing the Agoda My AgodaCash page. AgodaCash cannot be used in combination with any other promotions, offers, or rewards, unless expressly permitted by the terms of the relevant promotion, offer or reward.

If a customer cancels an eligible booking for which he or she had collected AgodaCash, the customer’s AgodaCash account will be reduced by a corresponding value.

Accommodation(s) reserved through redemption of AgodaCash in whole or part of the booking value shall be subject to the tariff, contract and accommodation policies of the accommodation reserved. AgodaCash can only be redeemed for qualifying published rates up to the full booking value, but not for accommodation where Agoda is contracted on a commission only basis, free accommodation, rentals or tickets, industry discounts, group rates or special promotional rates. AgodaCash cannot be applied to any credit card surcharges in respect of the accommodation reserved.

If you cancel a refundable booking at a participating accommodation that is paid in full or in part through redemption of your AgodaCash, the AgodaCash redeemed for the said booking may be re-issued to you with its original expiration date. If the AgodaCash redeemed for the said refundable booking had expired prior to the cancellation, it will not be re-issued to your AgodaCash account.  AgodaCash that has been redeemed on a non-refundable booking at a participating accommodation will not be re-issued to your account under any circumstances. AgodaCash cannot be redeemed to pay or offset any cancellation fee.


VALIDITY AND EXPIRATION OF AGODACASH

Generally, AgodaCash issued will be valid until fully redeemed or unless terminated by Agoda in accordance with these terms and conditions but in no event will issued AgodaCash be valid for a period exceeding five (5) years. If AgodaCash is issued to you with an expiry (expiration) date, then the particular allotment of issued AgodaCash shall expire as of the expiry date stated. A customer shall not be able to reuse AgodaCash once it is fully redeemed, on and from the expiry date specified (including for a period after five (5) years from its issue date) or upon earlier termination of the AgodaCash in accordance with these terms and conditions and further, any unredeemed AgodaCash as of the expiry or termination date will be rendered void and thereafter cannot be redeemed or reused by a customer.


PURCHASED AGODACASH OR AGODACASH IN PLACE OF REFUND (NOT APPLICABLE TO CUSTOMERS IN THE UNITED STATES)

AgodaCash may be (1) sold and paid for via bank and credit card transfers or in any other manner as may be prescribed by Agoda, or (2) issued to customers who have cancelled their refundable bookings with Agoda and who choose to receive AgodaCash in place of a refund.

Agoda is the holder of the value exchanged for the AgodaCash in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing AgodaCash in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest, is not insured by the state, another authority or any third party such as an insurer.

Once exchanged for AgodaCash, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.

Under no circumstances now or in the future shall a customer be entitled to hold or store any one AgodaCash wallet in exchange for cached credit of or exceeding one thousand Singapore Dollars (SGD1,000). A customer shall not be allowed to maintain more than 20 AgodaCash wallets which has been exchanged for cached credits in his or her customer account on agoda.com at any one time.


AGODACASH IN PLACE OF REFUND (APPLICABLE TO CUSTOMERS IN THE UNITED STATES ONLY)

AgodaCash may be issued to customers who have cancelled their refundable bookings with Agoda and choose to receive AgodaCash in place of a refund. Choice of AgodaCash in lieu of a refund is not required and is solely at the customer’s discretion. Once exchanged for AgodaCash, the AgodaCash shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash, and not usable as legal tender or otherwise.

Agoda is the holder of the value exchanged for the AgodaCash in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing AgodaCash in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest and is not insured by the state, any other authority or any third party, such as an insurer.

Once exchanged for AgodaCash, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.

Under no circumstances, now or in the future, shall a customer be entitled to hold or store any one AgodaCash wallet in exchange for cached credit of or exceeding the equivalent of one thousand Singapore Dollars (SGD1,000). A customer shall not be allowed to maintain more than 20 AgodaCash wallets, at any one time, which have been exchanged for cached credits in his or her customer account on agoda.com.

For the purposes of this section, customers in the United States shall mean customers who reside in the United States.


MODIFICATIONS, RESTRICTIONS, TERMINATION ETC

AgodaCash, the Program and its benefits are offered at the discretion of Agoda who has the right to terminate the Program or to change the Program rules, these terms and conditions, benefits, conditions of participation or AgodaCash limits, in whole or in part, at any time, with or without notice, even though changes may affect the ability to redeem any AgodaCash already granted. To the extent permitted by applicable laws, Agoda may, among other things, withdraw, limit, modify or cancel any special offers; increase the amount of AgodaCash required to redeem for any accommodation reservation made through agoda.com; modify, suspend or regulate the transferability of AgodaCash or benefits; add an unlimited number of blackout dates; or limit the number of accommodation reservations available on any or all properties participating on agoda.com; or otherwise make changes to the Program at its discretion or as may be required by law or regulation. AgodaCash holders may not rely upon the continued availability of AgodaCash. AgodaCash is not redeemable for all properties participating on agoda.com, but only for those eligible properties where the AgodaCash redeem feature is shown and can be seen by the customer when making a booking on agoda.com.

Participation in the Program is subject to these terms and conditions set out herein and as Agoda may, at its discretion, adopt from time to time. Agoda has the sole right to interpret and apply the Program in accordance with these terms and conditions. Any failure to follow the terms and conditions set out herein, any abuse of Program privileges, any conduct detrimental to the interests of Agoda, or any misrepresentation of any information furnished to Agoda or its affiliates by any participant in the Program, or anyone else acting on the participant’s behalf, may result in the termination of a customer’s AgodaCash or any other benefits, in whole or in part.


PROHIBITION OF SALE OR BARTER OF AGODACASH

Except as expressly allowed by these terms and conditions or as explicitly agreed in advance and in writing by Agoda, the sale or barter of any AgodaCash, awards or benefits other than by Agoda is expressly prohibited. Any AgodaCash or benefits transferred, assigned or sold (unless expressly allowed under these terms and conditions) in contravention of the Program and these terms and conditions, in addition to exposing the customer to the penalties otherwise associated with violations in general, may be confiscated or cancelled in whole or in part. 

The use of accommodation reservations that have been acquired by purchase, barter, or other conduct in contravention of the Program and these terms and conditions may result in the cancellation of the reservations, denial of entry to the accommodation with respect to the guest name the reservation is held under, and, at the discretion of Agoda, completion of the accommodation stay may be completed upon payment of the applicable rate.


CONVERSION FROM DISCONTINUED AGODA REWARDS PROGRAM TO CURRENT AGODACASH PROGRAM

A member of the Agoda Rewards Program may convert his or her points held under the Agoda Rewards Program to AgodaCash under the Program by satisfying certain conditions. The process and conditions governing such conversion may include the specification by Agoda in its sole discretion of a conversion rate for points under the Agoda Rewards Program for conversion to AgodaCash under the Program. If any Agoda Rewards Program members wish to enquire further about this, enquiries can be made by contacting Agoda customer support.

GENERAL

Any bookings made by a customer using AgodaCash (whether redeemed partially or in full) shall be subject to the Agoda Terms of Use which shall also apply to any customer accessing, browsing or using agoda.com.  Agoda reserves the right to audit AgodaCash held or used by a customer at any time for compliance with the Program, these terms and conditions or to identify unusual transaction patterns, without notice to the customer. In the event that an audit reveals discrepancies, fraud, abuse or other violations, the processing of AgodaCash redemption requests may be delayed pending completion of the audit. In certain cases (e.g. fraud including but not limited to the opening of fake or fictitious accounts for illegal purposes), Agoda reserves the right to cancel the AgodaCash issued and the entire customer account. Further, in the case of fraud (actual or suspected) or where suspicious activity is identified by Agoda in the case where AgodaCash is transferred or shared in contravention of these terms and conditions, Agoda may in its sole and absolute discretion suspend or block the relevant AgodaCash or relevant account.

The Program is maintained for the benefit of Agoda customers only. Unless otherwise allowed by Agoda, each customer who holds AgodaCash may only maintain one account. Customers are not allowed to transfer AgodaCash from one AgodaCash wallet to another.

The customer hereby warrants that the use of AgodaCash does not violate any anti-money laundering laws and regulations (including but not limited to the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 84A) and Terrorism (Suppression Of Financing) Act (Cap. 325) as amended from time to time), the US Bank Secrecy Act (31 USC 5311) and its regulations, or any other applicable laws, regulations or rules. The customer hereby renders Agoda free and harmless from any liability whatsoever which may arise from the customer’s violation of said laws, regulations and/or rules.

AGODACASH HAS NO VALUE OUTSIDE OF THE PROGRAM. AGODA MAY REVOKE AGODACASH AT ANY TIME IN THE MANNER SET FORTH HEREIN. AGODACASH IS NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER, OR OTHERWISE BY OPERATION OF LAW. RISK AND TITLE WILL PASS TO THE CUSTOMER UPON DELIVERY OF THE AGODACASH. AGODA WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE OF WHATEVER NATURE IN CONNECTION WITH (I) THE LOSS OR THEFT OF YOUR AGODACASH OR USE OF YOUR AGODACASH WITHOUT YOUR PERMISSION, AND (II) ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, LOSS OF PROFIT OR DAMAGE THAT YOU MAY SUFFER OR HAVE SUFFERED BY REASON OF THE USE OR FAILURE OR INABILITY TO USE AGODACASH PROPERLY, FINANCIAL OR OPERATIONAL FAILURE OF AGODA OR AGODA.COM, FRAUD, COUNTERFEITING AND THEFT OF AGODACASH.

The personal information that is collected from you in connection with the Program will be used in accordance with the Agoda Privacy Policy and be subject to applicable data protection laws. Information submitted by a customer may be transferred to and from an accommodation supplier to facilitate the customer’s participation in the Program. To learn how this information may be used by an accommodation supplier, please read that supplier's privacy policy. 

Agoda reserves the right to disallow redemption of AgodaCash for any customer who uses the Program in a manner inconsistent with these terms and conditions or as against any applicable laws and which may result in the loss of AgodaCash. In addition, Agoda shall have the right to take appropriate administrative and/or legal action against the customer, including criminal prosecution, as it deems necessary in its sole discretion. 

Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Agoda reserves the right to seek damages from any such person to the fullest extent permitted by law. Agoda's failure to enforce any of these terms and conditions shall not constitute a waiver of that, or any other, provision. 

All questions or disputes regarding an individual's eligibility for the Program, the redemption of AgodaCash, use, or conversion of Agoda Reward Program Points, or a customer’s compliance with these terms and conditions will be resolved by Agoda in its sole discretion.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these terms and conditions, which will otherwise remain in full force and effect. 

Agoda will not be liable or responsible in any manner for any tax consequences that may result from a customer’s participation in the Program. Each customer is solely responsible for the payment of all taxes payable and benefits acquired as a result of such customer’s participation in the Program and redemption of any AgodaCash and for all applicable filing and reporting obligations. Customers should consult with their tax advisors regarding the use and redemption of AgodaCash, if necessary. 

Accommodation suppliers may be added to or removed from the Program at any time with or without notice.

These terms and conditions shall be construed in accordance with the laws of Singapore irrespective of the customer’s location. The courts of Singapore shall have exclusive jurisdiction over any matter associated with these terms and conditions.

ADDITIONAL INFORMATION

Thank you for having read these terms and conditions about the Program. For additional information regarding AgodaCash, refer to our FAQs on the Site.

Back to top

Agoda Refer-a-Friend Program
Under the Agoda Refer-a-Friend Program, customers of Agoda who made a booking (“Referrers”) are invited to earn Referral Rewards by inviting Referees (as described below) to make use of the agoda.com online reservation services. The following Agoda Refer-a-Friend Program Terms apply to the Referrers and Referees (together referred to as the “Participants”) participating in the Agoda Refer-a-Friend program.

INFORMATION ABOUT THE REFEREE
By taking part in the Agoda Refer-a-Friend Program, the Referee acknowledges that Agoda may at its sole discretion, share the Referee’s email, and status of the Eligible Reservation, with the Referrer to inform the Referrer about the status of the earned Referral Reward. Agoda will not share the accommodation name or specific check in/check out dates. If you do not want the Referrer to receive the information about you, please do not finalize the reservation after having clicked on the Referral Link. Your participation in the Agoda Refer-a-Friend Program will be stopped.

REFERRAL REWARD

  • A Referral Reward can be earned as follows:
    • The Referrer shares the referral link as provided in the invitation to participate in the Agoda Refer-a-Friend Program (the “Referral Link”). The Referrer is not entitled to use the Referral Link in or for paid promotions, including online advertising;
    • A person, receiving the link (the “Referee”), must not have made a booking before through agoda.com;
    • The Referee creates an Eligible Reservation through the agoda.com website by clicking on the Referral Link;
    • The stay of the Referee as part of the Eligible Reservation is completed and confirmed by the booked accommodation to Agoda; and
    • The Referrer has created an agoda.com user account to obtain the Referral Reward; and
    • Referrers and Referees must at all times be different persons.
  • A reservation is considered an “Eligible Reservation” when it has been made by clicking on the Referral Link. It must be booked via agoda.com. Agoda will only recognize one Eligible Reservation per Referee to count for a Referral Reward, regardless if the Referee received or had access to separate Referral Links from different Referrers.
  • The Agoda Refer-a-Friend Program can only be used for personal, non-commercial purposes.
  • Agoda will, if it has determined in its sole discretion, that Referrer and Referee have complied with and fulfilled the Agoda Refer-a-Friend Program Terms, confirm that the Referrer and the Referee have earned the Referral Reward described in the invitation to participate in the Agoda Refer-a-Friend Program.
  • The Referee will receive the Referral Reward in the form of a promotion coupon along with the Referral Link. The Referee may only use this specific coupon once.
  • The Referrer will automatically receive the Referral Reward in the form of Agoda Gift Card credits in the user account setting for the purpose of the Refer-a-Friend Program, 7 days after the Referee’s Eligible Reservation is confirmed by the booked accommodation to Agoda. A Referrer may only earn up to a maximum of $100 USD in Referral Rewards in total.
  • A Referral Reward in the form of an Agoda Gift Card which is not redeemed within 90 days after its issuance by Agoda will automatically expire.
  • The Referral Reward in whatever form cannot be transferred, exchanged for any cash or money or sold.
  • The Participants will be responsible for any taxes or charges that may be arise due to the earning and payout of the Referral Reward.
  • The calculation of the Referral Reward is an automatic procedure based on the use of the Referral Links and the creation of Eligible Reservations through the agoda.com online reservation services. Agoda reserves the right to vary the method and procedure of calculation of the Referral Reward at any time. Agoda also retains the right to, at its sole discretion, review compliance with the AgodaRefer-a-Friend Program Terms.

DISPLAYING REFERRAL LINKS
The Referrer shall not share or publish the Referral Links in violation of applicable anti-spam laws, and where there is no reasonable basis for believing that recipients are genuine travelers and appreciate the invitation stated through the Referral Link. The Referrer shall indemnify and hold Agoda, its directors, officers, employees, shareholders, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.

ANTI BRIBERY
By sharing the Referral Link, creating an Eligible Reservation and in order to be eligible for the Referral Reward, each Participant agrees and accepts the following anti-bribery terms: You are not a government official. “Government officials” include any government employee; candidate for public office; and any employee of (wholly or partly) government-owned or government-controlled companies, public international organizations and political parties (including any official or representative thereof). Government officials are not eligible for the Referral Reward. You shall immediately inform us if you are a government official. In respect of (or as an award for) the referral activities (including the solicitation of new users, accommodations and/or the promotion and marketing of agoda.com) and the Referral Reward, you shall (i) not directly or indirectly (a) offer, promise or give to any third party (including any governmental official or political party's official, representative or candidate), or (b) seek, accept or get promised for yourself or for another party, any gift, payment, reward, consideration or benefit of any kind which would or could be construed as bribery or an illegal or corrupt practice, and (ii) comply with all applicable laws governing anti-bribery and corrupt gifts and practices.

MISCELLANEOUS

  • Agoda retains the right to investigate the participation in the Agoda Refer-a-Friend Program for any fraudulent activities and take any measures to end them. These measures may comprise, that Agoda at its own discretion cancels an Eligible Reservation. Referral Rewards earned through fraudulent activities or activities in violation of these Agoda Refer-a-Friend Program terms will be null and void and repayment may be requested by Agoda.
  • Agoda may suspend, terminate or change the terms and requirements of the Agoda Refer-a-Friend Program Terms at any time and for any reason. A Referral Reward already earned in accordance with the Agoda Refer-a-Friend Program Terms before such change, suspension or termination, will be honoured.
  • The original English version of these Agoda Refer-a-Friend Program Terms may have been translated into other languages. The translated version of these Agoda Refer-a-Friend Program Terms is a courtesy and office translation only and the Participants cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of these Agoda Refer-a-Friend Program Terms, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in legal proceedings.
  • If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
  • All Agoda Gift Cards issued under this program shall be subject to the Agoda Gift Cards Terms and Conditions.
  • To the extent permitted by law, these Agoda Refer-a-Friend Program Terms shall be exclusively governed by and construed in accordance with the laws of the Singapore. Any disputes arising out or in connection with these terms shall exclusively be submitted to and dealt with by the competent court in Singapore.
  • The Agoda Refer-a-Friend Program is organized by Agoda Company Pte. Ltd.

Phone Number Log-in Feature

If you intend to use your phone number to sign up or log-in to your agoda.com user account, you must provide an SMS-capable phone number to receive one-time password (“OTP”) codes from Agoda. You’ll use these codes to verify your identity.

Carrier charges may apply for receiving the text messages that provide OTP codes. Please contact your mobile carrier for further information.

Sign up for an Agoda account using a phone number

1. Provide an SMS-capable phone number.
2. Enter the OTP sent to your phone via SMS.
3. Create your account password, and you’re all set.

Log in to your Agoda account using a phone number

1. You can use your verified phone number and password combination to log in to your Agoda account.
2. If you forget your password, you can reset it either by your email (a link will be sent to your inbox) or by your phone number (an OTP will be sent to your phone via SMS).

Disclaimer

1. Agoda makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

2. Agoda hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.

3. While Agoda makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

4. In case of any discrepancies between the English language content/version of this website including its policies and a translated version, the English language version will prevail.

Back to top