Travelling to Vietnam? Read all updated requirements before you book.
Exterior view, InterContinental Hanoi Westlake in Hanoi
1 King Classic Overwater Lake View - Bed, InterContinental Hanoi Westlake in Hanoi
a very large room with a very large clock on the wall, InterContinental Hanoi Westlake in Hanoi
a man standing in a hallway next to a counter, InterContinental Hanoi Westlake in Hanoi
Interior view, InterContinental Hanoi Westlake in Hanoi
Interior view, InterContinental Hanoi Westlake in Hanoi
Swimming pool [outdoor], InterContinental Hanoi Westlake in Hanoi

Removed from saved list

8.5

Excellent

2,732 reviews

2,732 reviews

View38
Breakfast18
Housekeeping8
See map
See map

8.2

Excellent

Location rating score

Excellent location - 2.3 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
YNOT
200 m
Oasis Grocery Store and Gourmet Shop
240 m
Hoa Fashion
240 m
Hanoi Design Centre
330 m
Lacquer and more
350 m
Popular landmarks
Presidential Palace Historical Site
2.2 km
Ho Chi Minh Mausoleum
2.5 km
One Pillar Pagoda
2.8 km
Vietnam Military History Museum
3.0 km
Old Quarter
3.4 km
Closest landmarks
Vietfighter
240 m
L'Atelier
560 m
Morning Ladies Street Market
590 m
Huang Xi To Ho
690 m
 International SOS Medical and Dental Clinic - 24 hrs
700 m

InterContinental Hanoi Westlake

5 Tu Hoa, Tay Ho District, Hanoi, Vietnam - See map

In addition to the standard of IHG Clean Promise, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money8.3
Distance to city center3 km
Location rating8.2
Nearest airportNoi Bai International Airport (HAN)
Distance to airport18.0 km

Rooms available at InterContinental Hanoi Westlake

Excellent
Room comfort & quality

8.5

1 King Junior Suite City View
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Classic Overwater Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2 Twin Classic Club Lounge Access City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 King Classic Club Lounge Access City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Classic Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
1 King Classic Club Lounge Access Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2 Twin Classic Overwater City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 King Classic Overwater City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Twin Classic Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
2 Twin Classic Overwater Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does InterContinental Hanoi Westlake offer laundry services?

Yes! InterContinental Hanoi Westlake provides laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

What steps does InterContinental Hanoi Westlake take in terms of hygiene, safety, and cleanliness?

InterContinental Hanoi Westlake fulfill our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes prepared with temperature check for guests and staff, staff trained in safety protocol, sterilizing equipment, doctor/nurse on call, first aid kit, and body thermometer for more completed safety precautions and hygiene protocols.

What attractions are close by InterContinental Hanoi Westlake that are in walking distance?

While residing at InterContinental Hanoi Westlake, jump start your trip by exploring the nearest destinations that are within close proximity to the property which include YNOT, Oasis Grocery Store and Gourmet Shop, and Hoa Fashion.

What public parks are nearby InterContinental Hanoi Westlake?

While staying at InterContinental Hanoi Westlake, enjoy your morning or evening wander at nearby park which include Vườn hoa Lý Tự trọng, Mai Xuan Thuong Garden, and Công viên Mặt Trời Mới.

How many floors does InterContinental Hanoi Westlake have?

InterContinental Hanoi Westlake has a total of 5 floors.

How long do guests usually stay at InterContinental Hanoi Westlake?

Verified past guests that have stayed at InterContinental Hanoi Westlake had an average nightly stay of 2 nights at this property.

At what time of the year is InterContinental Hanoi Westlake most popular?

InterContinental Hanoi Westlake's most popular month where verified visitors have stayed the most is in September.

What is the verified guest review consensus about InterContinental Hanoi Westlake's view?

63.0% of our past guest critiques have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for InterContinental Hanoi Westlake down in the review section.

What is the average rating that verified Solo travelers' have given to InterContinental Hanoi Westlake?

Past solo travelers that have stayed at this property have given InterContinental Hanoi Westlake an average rating of 8.6. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to InterContinental Hanoi Westlake?

Verified families with young children that have stayed at this property have given InterContinental Hanoi Westlake an average rating of 8.6. You can look up more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to InterContinental Hanoi Westlake?

Verified families with older children that have stayed at this property have given InterContinental Hanoi Westlake an average rating of 8.7. You can look into more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

See map

Explore the neighborhood

What people love about InterContinental Hanoi Westlake

  • 8

    Very good
    Cleanliness

    "Beautiful view and clean area away from hustle n bustle"

    raj

    |

    February 26, 2023

  • 8.8

    Excellent
    Staff 

    "Great location and friendly staff, clean facility and much space to walk around."

    Rudi

    |

    December 31, 2020

  • 9.6

    Exceptional
    Location

    "Beautiful hotel located on West Lake in central Hanoi."

    Anna

    |

    April 20, 2023

Overall rating:

8.5

Excellent
2,732 reviews
Cleanliness
8.9
Facilities
8.7
Location
8.2
Read all reviews >
What travelers say they love:
Breakfast is also very nice in this hotel.
Miranda from Hong Kong SAR, China
Couple
More about InterContinental Hanoi Westlake

More about InterContinental Hanoi Westlake

InterContinental Hanoi Westlake

Take a good wander and unveil the wonder of Hanoi with a stay at InterContinental Hanoi Westlake.
At InterContinental Hanoi Westlake, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at InterContinental Hanoi Westlake thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at InterContinental Hanoi Westlake are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Rooms at InterContinental Hanoi Westlake come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. InterContinental Hanoi Westlake also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at InterContinental Hanoi Westlake begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! InterContinental Hanoi Westlake has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar. For the ultimate convenience, you can even have groceries delivered to your room at InterContinental Hanoi Westlake, with their exclusive service.
Apart from amenities and services, InterContinental Hanoi Westlake goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, steam room and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Hanoi has to offer during your stay at InterContinental Hanoi Westlake. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 3.9 km away, where you can see famous works by local artists.

Show less

Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

61 mentions

Food & Dining

37 mentions

View

37 mentions

Swimming Pool

28 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • Japanese
  • Korean
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor recreational features
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free use of business areas
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Washing machine
  • Wi-Fi [free]

Food and dining

Restaurants on site
Cafe du lac
  • Cuisine: Asian, International, Vietnamese
  • Menu: Buffet, A-la-carte
Saigon Restaurant
  • Cuisine: Vietnamese
  • Menu: Buffet
Milan Restaurant
  • Cuisine: Italian
  • Menu: Buffet

Location

5 Tu Hoa, Tay Ho District, Hanoi, Vietnam
Excellent
Location

8.2

Airports
  • Noi Bai International Airport (HAN)
    18.0 km 26 min drive
  • Cat Bi International Airport (HPH)
    96.4 km
Public transportation
  • Hanoi Railway Station
    4.0 km 18 min drive
Hospital or clinic
  •  International SOS Medical and Dental Clinic - 24 hrs
    700 m
Shopping
  • Night Market
    3.1 km
Convenience store
  • Vinmart
    2.1 km 10 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Presidential Palace Historical Site
    2.2 km
  • Ho Chi Minh Mausoleum
    2.5 km
  • One Pillar Pagoda
    2.8 km
  • Vietnam Military History Museum
    3.0 km
  • Old Quarter
    3.4 km
  • Temple of Literature & National University
    3.5 km
  • St. Joseph's Cathedral
    3.8 km
  • Vietnam Museum of Ethnology
    4.0 km
  • Hoa Lo Prison
    4.0 km
  • Vietnamese Women's Museum
    4.5 km
Nearby landmarks
  • YNOT
    200 m
  • Vietfighter
    240 m
  • Oasis Grocery Store and Gourmet Shop
    240 m
  • Hoa Fashion
    240 m
  • Hanoi Design Centre
    330 m
  • Lacquer and more
    350 m
  • Wood Plus Vietnam
    350 m
  • Bamboo Village Shop
    380 m
  • Module 7
    390 m
  • L'Atelier
    560 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee88 USD
  • Distance from city center3 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)23 USD
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors5
  • Number of restaurants3
  • Number of rooms 318
  • Room voltage220
  • Year property opened2007

Property announcements

Please note that guests who request for extra bed(s), charges are to be paid directly to the property upon check-in.

Reviews of InterContinental Hanoi Westlake from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.9
Facilities8.7
Location8.2
Room comfort and quality8.5
Service8.8
Value for money8.3
High score for Hanoi
Rating
9+ Exceptional (494)
8-9 Excellent (254)
7-8 Very Good (282)
6-7 Good (104)
<6 Below Expectation (102)
Time of the year
Mar - May (305)
Jun - Aug (334)
Sep - Nov (279)
Dec - Feb (318)

Show reviews that mention 

Showing 1,236 verified guest comments
12345
10.0
Exceptional
Karen from Hong Kong SAR, China
Couple
1 King Classic Overwater City View
Stayed 5 nights in January 2023

Pretty hotel with excellent facilities and attentive friendly serivce”

Lovely hotel with excellent facilities and a beautiful sunset room. Friendly service and staff are attentive. Will visit again

Reviewed January 30, 2023

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Dear Karen, Thank you for your fantastic review! We are so happy that you have had a great time with us - enjoying the hotel facility and stunning sunset view. We can't wait to welcome you back soon! Warmest regards, Van Nguyen Executive Assistant

Responded January 31, 2023
InterContinental Hanoi Westlake
10.0
Exceptional
CHEN from Taiwan
Solo traveler
1 King Classic Overwater City View
Stayed 2 nights in December 2022

Exceptional”

It’s better to have the coffee machine in Cafe Du Lac Restaurant during breakfast if you can’t take care of all demands.

Reviewed January 07, 2023

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Dear CHEN, Thank you for telling us about your recent stay. Reviews like these give us an opportunity to address areas of improvement, and we will use your comments to coach our team in order to make sure we deliver the best quality of service to our valued guests. Once again, thank you so much for your constructive feedback. We would love another opportunity to welcome you back and show you how we improve. Warmest regards, Van Nguyen Executive Assistant

Responded January 09, 2023
InterContinental Hanoi Westlake
10.0
Exceptional
matheesh from Hong Kong SAR, China
Business traveler
2 Twin Classic Lake View
Stayed 4 nights in November 2022

Best hotel n staff n food”

Had my best time staying here....food was amazing and travel to the city or airport was easy

Reviewed December 16, 2022

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Dear Matheesh, We are glad you had a wonderful stay with us! Thank you so much for your most generous review and hope to welcome you back soon. Warmest regards, Van Nguyen Executive Assistant

Responded December 19, 2022
InterContinental Hanoi Westlake
10.0
Exceptional
Muhammad from New Zealand
Solo traveler
1 King Classic Lake View
Stayed 5 nights in October 2022

Exceptional”

It's really a beautiful hotel with resort kind environment. Staff is super friendly. The onky downside is not having breakfast options for travelers with gluten intolerance.

Reviewed November 02, 2022

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Dear Muhammad, Thank you so much for trusting InterContinental Hanoi Westlake for your stay and for sharing such great review. We appreciate your compliments and are happy to know that you had an enjoyable time with us. We are sorry that you did not find good options for gluten-free food in our breakfast buffet and will communicate with F&B team to improve this as soon as possible. You could always contact us in advance or let us know during your stay about your food preference so we could prepare to deliver the best experience to you. Once again Muhammad, thank you for your kind words, we truly hope to have the opportunity to welcome you back whenever travel brings you to Hanoi. Warmest regards, Van Nguyen Executive Assistant

Responded November 03, 2022
InterContinental Hanoi Westlake
9.2
Exceptional
Irene from Singapore
Group
2 Twin Classic City View
Stayed 1 night in January 2023

Tranquil location with quaint cafes and eateries nearby”

This is the second time I stayed in this hotel after 10 years. It’s still a nice hotel and staffs were very professional (As you would expect from IHG). It was a real pleasure chatting with the chef (Christophe) during breakfast who offered us a specially made French toast which was absolutely delicious. We used the car arranged by the hotel to Sapa. It was a bit of a pain emailing the concierge back and forth prior to the trip. But all that was didn’t matter after we checked into the hotel. In person, the concierge’s service was excellent especially the Head Concierge. The driver was really good. He drove really smoothly and was really attentive despite not understanding English.

Reviewed January 11, 2023

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Dear Irene, Thank you for sharing such a detailed review with the Agoda community. I truly appreciate the time you took to describe your recent experiences with us, along with the compliments to our Executive Chef Christophe and Chief Concierge Lacto. I will make sure to forward your kind words to the team to recognize their effort. I have also noted your comment about the communication challenge via email prior to arrival as well as driver's English efficiency. We promise to look into this to seek for solution to improve our service and deliver better experience to our valued guests. Once again - Irene, thank you for your constructive feedback - we hope to have the pleasure of welcoming you back next time you are in Hanoi! Warmest regards, Van Nguyen Executive Assistant

Responded January 13, 2023
InterContinental Hanoi Westlake
9.2
Exceptional
Diep from Australia
Family with teens
2 Twin Classic Overwater Lake View
Stayed 3 nights in December 2022

Nice hotel, relaxing location”

My family had a great time at Inter Continental. Surprisingly, I found the local food at the hotel was great. We encountered bad traffic to travel back from Hoan Kiem Lake due to construction near the hotel. Great location to relax. if you are looking for more activities at night and local street foods, stay at old quarter in Hoan Kiem district. We stay 3 nights at Inter Continental and 1 night at Old Quarter and enjoyed both. A suggestion to improve food consistency . I ordered the same vegetable and chicken soup for lunch because it was nice on the first day but taste slightly difference on the second day!

Reviewed January 03, 2023

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Dear Diep, Thank you very much for staying with us during your recent visit to Hanoi and for sharing your feedback. We really appreciate you taking your time to write such detailed comments to tell us about your experience. I am happy to see that you and your family had a positive overall impression of your stay with us. We also took note of your comment regarding the food consistency. Thank you for pointing this out, reviews like yours give us an opportunity to address areas of improvement, and we will use your feedback to coach our team and make sure there's no reoccurrence. Thank you again for staying with us - we have enjoyed looking after you and would love to welcome you again to show you that we have taken your feedback seriously! With best regards, Van Nguyen Executive Assistant

Responded January 03, 2023
InterContinental Hanoi Westlake
10.0
Exceptional
Elizabeth from United Arab Emirates
Couple
1 King Classic Lake View
Stayed 1 night in December 2020

A wonderful Staycation in Hanoi”

I surprised my husband with a night away for our anniversary. The staff were very helpful in providing a beautiful room and even a cake and card wishing us well. The view was astounding and facilities pristine. Only one suggestion, please add a bidet or shataff to the restroom!

Reviewed December 28, 2020

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Dear Elizabeth, Thank you for sharing such a detailed review. I truly appreciate the time you took to describe your recent experience - your room, the amenities, views, along with the compliments to our very professional team. I have noted your comments about bathroom facilities and shared your feedback with our leaders to ensure even better experience for our valued guests in the future. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back soon! Best regards.

Responded December 29, 2020
InterContinental Hanoi Westlake
10.0
Exceptional
kyungpyo from Vietnam
Family with young children
2 Twin Classic City View
Stayed 2 nights in September 2022

super nice hotel for family ”

i spent 3 nights and it was great. Especially there're are very friendly staffs!

Reviewed September 05, 2022

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Dear Kyungpyo, Thank you so much for your wonderful review! We really appreciate your feedback, you definitely made our day. Our team truly cares about your experience and I am glad we have managed to make your stay enjoyable. Please come back soon! Warmest regards, Van Nguyen Executive Assistant

Responded September 07, 2022
InterContinental Hanoi Westlake
9.6
Exceptional
Emma from Australia
Couple
1 King Classic Overwater Lake View
Stayed 2 nights in September 2022

Loved it”

It’s nice to be just out of the old quarter as it becomes super relaxing having the water around you. There’s lots of space here which is fantastic. Buffet is super big and they do whatever coffee you want complimentary!! The gym is big and also does Zumba and yoga classes.

Reviewed September 21, 2022

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Dear Emma, Thank you so much for choosing InterContinental Hanoi Westlake and sharing such great review of your stay with us! We are so happy to know that you had an enjoyable experience and that you loved our breakfast buffet and the gym! We put a lot of thoughts and effort in to make sure to deliver the best quality service to our valued guests, and your compliments made our day. Once again, Emma, thank you for your kind words and hope that we will have the chance to welcome you back soon. Warmest regards, Van Nguyen Executive Assistant

Responded September 23, 2022
InterContinental Hanoi Westlake
10.0
Exceptional
Thi from Vietnam
Couple
1 King Classic Lake View
Stayed 1 night in December 2020

Pleasant stay!”

Many thanks to the staff at Intercontinental West Lake. We were in Hanoi for a friend’s wedding, arrived at the hotel 4 hours early but we were able to check in early. Definitely recommended!

Reviewed December 18, 2020

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Dear Thi, I am very happy to read your comment. It is great to know that we impressed you with our service. Your comment will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon! Best regards,

Responded December 24, 2020
InterContinental Hanoi Westlake
10.0
Exceptional
jaedoo from Vietnam
Business traveler
1 King Classic Club Lounge Access Lake View
Stayed 2 nights in December 2022

very good! ”

amazing beautiful!

Reviewed December 20, 2022

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Dear Jaedoo, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at InterContinental Hanoi Westlake. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest regrads,

Responded December 23, 2022
InterContinental Hanoi Westlake
9.6
Exceptional
Jessicca from Singapore
Family with teens
Stayed 1 night in April 2022

Great resort and great staff”

This is a fantastic hotel. The team were very accommodating with us On our booking when we got delayed a day. Very professional team across the whole hotel. My child was disappointed we were not staying longer.

Reviewed April 30, 2022

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Dear Jessica, Thank you so much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your fantastic review! We are very happy to receive such great feedback. We certainly enjoyed looking after you and your family, please come back to visit us soon! Warmest regards,

Responded May 13, 2022
InterContinental Hanoi Westlake
10.0
Exceptional
Duong from Vietnam
Couple
1 King Classic Overwater Lake View
Stayed 1 night in July 2020

Beautiful place with great location”

It is a bit far downtown, but if u rent a room over the water with lake view, it is definitely worth it.

Reviewed July 18, 2020

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Dear Duong, Thank you for rating us 10/10 on Agodacommunity. I am glad you had enjoyed the stay in overall. If your travels bring back to Hanoi, we hope to welcome you back! Best reagrds, Ngoc Pham/Personal Assistant to General Manager

Responded August 04, 2020
InterContinental Hanoi Westlake
10.0
Exceptional
KWANGHYEON from Vietnam
Family with young children
Stayed 1 night in April 2021

Had a good time”

Breakfast was good enough, kind staffs and great position nearby west lake. Thanks.

Reviewed April 12, 2021

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Dear KWANGHYEON , Thank you very much staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. We are very happy that you enjoyed the unique location over the lake of our hotel and gave special mention to the staff - it feels great to know that we managed to make you happy during your visit! We have certainly enjoyed looking after you and are looking forward to seeing you back with us in Hanoi soon! Warmest regards, Van Nguyen Executive Assistant

Responded April 14, 2021
InterContinental Hanoi Westlake
10.0
Exceptional
BEONGYONG from Vietnam
Couple
1 King Classic City View
Stayed 1 night in May 2022

the best”

the best in the hanoi

Reviewed June 25, 2022

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Dear BEONGYONG, We are so happy to receive your great feedback. Thank you very much for trusting InterContinental Hanoi Westlake and for sharing such nice words with the Agoda community. We hope to welcome you back for future visits and promise to bring you the best quality service as always! Warmest regards, Van Nguyen Executive Assistant

Responded June 27, 2022
InterContinental Hanoi Westlake
10.0
Exceptional
SOO from South Korea
Couple
Stayed 2 nights in September 2022

Perfect”

Perfect in everything

Reviewed September 15, 2022

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Dear SOO, Thank you so much for choosing InterContinental Hanoi Westlake and sharing your wonderful review with Agoda community. We are so happy to know that you had a WOW stay with us and hope to welcome you back in the future. Warmest regards, Van Nguyen Executive Assistant

Responded September 16, 2022
InterContinental Hanoi Westlake
10.0
Exceptional
YONG from South Korea
Family with young children
Stayed 3 nights in January 2020

Good for family”

Nice location, Kind crew, Beautiful view

Reviewed January 28, 2020

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안녕하세요 YONG 님. 저희 인터컨티넨탈 하노이 웨스트레이크에 찾아주신 고객님께 감사드립니다. 전체적으로 만족스러운 머무름이 되셨다니 다행입니다. 앞으로 더욱 쾌적한 환경이 제공될 수 있도록 최선을 다하겠습니다. 감사합니다.

Responded August 04, 2020
InterContinental Hanoi Westlake
9.2
Exceptional
Thean from Singapore
Group
2 Twin Classic Overwater City View
Stayed 3 nights in February 2020

Away from the hustle and bustle”

Tucked away in Westlake: pros; quiet(er) and a chance to get away. Cons; away from tourist spots and restaurants. If you stay here, you must get a room with a view, otherwise.. it kind of defeats the purpose.

Reviewed December 15, 2020

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Dear Thean It was a great pleasure to welcome you at InterContinental Hanoi Westlake. Thank you for your kind feedback, we are happy that you enjoy the hotel’s beautiful over the lake which brings resort feeling to our guests. We are looking forward to your next visit. Best regards, Van Nguyen Personal Assistant to General Manager

Responded December 17, 2020
InterContinental Hanoi Westlake
8.4
Excellent
Manh from Vietnam
Solo traveler
1 King Classic Overwater Lake View
Stayed 1 night in December 2022

Good, could be better with visuals of room views”

The room is nice like what you expect from 5 stars. I got the overwater lake view which is more expensive than city view. my view was small part of lake with golf range pings of swings. Should have gotten the city view which was cheaper with bigger lake view. Should have asked reception to change room, but this was first time. experience. Restaurant in is very good quality and worth the price.

Reviewed January 04, 2023

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Dear Manh, Thank you for telling us know about your recent stay with us. We appreciate you taking your time to share such detailed feedback to describe your experience. We are truly sorry that the view from your room did not meet the expectation. Reviews like these give us an opportunity to address areas of improvement. As much as we wish to turn back time, we will take your comments to coach our team and aim to deliver better experience to our valued guests in the future. Once again, thank you for your kind word, we look forward to welcoming you back in the future to show you how we improve. Warmest regards, Van Nguyen Executive Assistant

Responded January 06, 2023
InterContinental Hanoi Westlake
9.2
Exceptional
Hazarul from Malaysia
Business traveler
1 King Classic City View
Stayed 2 nights in September 2022

Nice view”

Hotel with nice lake view, but try to get lake view room, if not you will annoyed with road noises

Reviewed September 23, 2022

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Dear Hazarul, Thank you for choosing InterContinental Hanoi Westlake and sharing such nice review with us. We are happy to know that you enjoyed your stay and were impressed with the lake view from the hotel. Please come back to visit us next time you are in Hanoi! Warmest regards, Van Nguyen Executive Assistant

Responded September 23, 2022
InterContinental Hanoi Westlake
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