![Swimming pool [outdoor], InterContinental Hanoi Westlake in Hanoi](http://pix10.agoda.net/hotelImages/90776/-1/3f6823ebb6ae92cfde664ccdc3caa644.jpg?ca=20&ce=0&s=1024x768 "Swimming pool [outdoor], InterContinental Hanoi Westlake in Hanoi")
This property is in high demand!
3 travelers have booked today.
InterContinental Hanoi Westlake
5 Tu Hoa, Tay Ho District, Hanoi, Vietnam - See map
In addition to the standard of IHG Clean Promise, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
IHG Clean Promise
When you’re ready to travel again, we’ll be ready to welcome you
Facilities
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/90776/-1/3f6823ebb6ae92cfde664ccdc3caa644.jpg?ca=20&ce=0&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/6535380/0/69cff3263911ccf485396e89ab0aeb16.jpg?ca=20&ce=0&s=98x98&ar=1x1)
Pretty hotel with excellent facilities and attentive friendly serivce”
Lovely hotel with excellent facilities and a beautiful sunset room. Friendly service and staff are attentive. Will visit again
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Dear Karen, Thank you for your fantastic review! We are so happy that you have had a great time with us - enjoying the hotel facility and stunning sunset view. We can't wait to welcome you back soon! Warmest regards, Van Nguyen Executive Assistant
Exceptional”
It’s better to have the coffee machine in Cafe Du Lac Restaurant during breakfast if you can’t take care of all demands.
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Dear CHEN, Thank you for telling us about your recent stay. Reviews like these give us an opportunity to address areas of improvement, and we will use your comments to coach our team in order to make sure we deliver the best quality of service to our valued guests. Once again, thank you so much for your constructive feedback. We would love another opportunity to welcome you back and show you how we improve. Warmest regards, Van Nguyen Executive Assistant
Best hotel n staff n food”
Had my best time staying here....food was amazing and travel to the city or airport was easy
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Dear Matheesh, We are glad you had a wonderful stay with us! Thank you so much for your most generous review and hope to welcome you back soon. Warmest regards, Van Nguyen Executive Assistant
Exceptional”
It's really a beautiful hotel with resort kind environment. Staff is super friendly. The onky downside is not having breakfast options for travelers with gluten intolerance.
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Dear Muhammad, Thank you so much for trusting InterContinental Hanoi Westlake for your stay and for sharing such great review. We appreciate your compliments and are happy to know that you had an enjoyable time with us. We are sorry that you did not find good options for gluten-free food in our breakfast buffet and will communicate with F&B team to improve this as soon as possible. You could always contact us in advance or let us know during your stay about your food preference so we could prepare to deliver the best experience to you. Once again Muhammad, thank you for your kind words, we truly hope to have the opportunity to welcome you back whenever travel brings you to Hanoi. Warmest regards, Van Nguyen Executive Assistant
Tranquil location with quaint cafes and eateries nearby”
This is the second time I stayed in this hotel after 10 years. It’s still a nice hotel and staffs were very professional (As you would expect from IHG). It was a real pleasure chatting with the chef (Christophe) during breakfast who offered us a specially made French toast which was absolutely delicious. We used the car arranged by the hotel to Sapa. It was a bit of a pain emailing the concierge back and forth prior to the trip. But all that was didn’t matter after we checked into the hotel. In person, the concierge’s service was excellent especially the Head Concierge. The driver was really good. He drove really smoothly and was really attentive despite not understanding English.
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Dear Irene, Thank you for sharing such a detailed review with the Agoda community. I truly appreciate the time you took to describe your recent experiences with us, along with the compliments to our Executive Chef Christophe and Chief Concierge Lacto. I will make sure to forward your kind words to the team to recognize their effort. I have also noted your comment about the communication challenge via email prior to arrival as well as driver's English efficiency. We promise to look into this to seek for solution to improve our service and deliver better experience to our valued guests. Once again - Irene, thank you for your constructive feedback - we hope to have the pleasure of welcoming you back next time you are in Hanoi! Warmest regards, Van Nguyen Executive Assistant
Nice hotel, relaxing location”
My family had a great time at Inter Continental. Surprisingly, I found the local food at the hotel was great. We encountered bad traffic to travel back from Hoan Kiem Lake due to construction near the hotel. Great location to relax. if you are looking for more activities at night and local street foods, stay at old quarter in Hoan Kiem district. We stay 3 nights at Inter Continental and 1 night at Old Quarter and enjoyed both. A suggestion to improve food consistency . I ordered the same vegetable and chicken soup for lunch because it was nice on the first day but taste slightly difference on the second day!
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Dear Diep, Thank you very much for staying with us during your recent visit to Hanoi and for sharing your feedback. We really appreciate you taking your time to write such detailed comments to tell us about your experience. I am happy to see that you and your family had a positive overall impression of your stay with us. We also took note of your comment regarding the food consistency. Thank you for pointing this out, reviews like yours give us an opportunity to address areas of improvement, and we will use your feedback to coach our team and make sure there's no reoccurrence. Thank you again for staying with us - we have enjoyed looking after you and would love to welcome you again to show you that we have taken your feedback seriously! With best regards, Van Nguyen Executive Assistant
A wonderful Staycation in Hanoi”
I surprised my husband with a night away for our anniversary. The staff were very helpful in providing a beautiful room and even a cake and card wishing us well. The view was astounding and facilities pristine. Only one suggestion, please add a bidet or shataff to the restroom!
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Dear Elizabeth, Thank you for sharing such a detailed review. I truly appreciate the time you took to describe your recent experience - your room, the amenities, views, along with the compliments to our very professional team. I have noted your comments about bathroom facilities and shared your feedback with our leaders to ensure even better experience for our valued guests in the future. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back soon! Best regards.
super nice hotel for family ”
i spent 3 nights and it was great. Especially there're are very friendly staffs!
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Dear Kyungpyo, Thank you so much for your wonderful review! We really appreciate your feedback, you definitely made our day. Our team truly cares about your experience and I am glad we have managed to make your stay enjoyable. Please come back soon! Warmest regards, Van Nguyen Executive Assistant
Loved it”
It’s nice to be just out of the old quarter as it becomes super relaxing having the water around you. There’s lots of space here which is fantastic. Buffet is super big and they do whatever coffee you want complimentary!! The gym is big and also does Zumba and yoga classes.
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Dear Emma, Thank you so much for choosing InterContinental Hanoi Westlake and sharing such great review of your stay with us! We are so happy to know that you had an enjoyable experience and that you loved our breakfast buffet and the gym! We put a lot of thoughts and effort in to make sure to deliver the best quality service to our valued guests, and your compliments made our day. Once again, Emma, thank you for your kind words and hope that we will have the chance to welcome you back soon. Warmest regards, Van Nguyen Executive Assistant
Pleasant stay!”
Many thanks to the staff at Intercontinental West Lake. We were in Hanoi for a friend’s wedding, arrived at the hotel 4 hours early but we were able to check in early. Definitely recommended!
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Dear Thi, I am very happy to read your comment. It is great to know that we impressed you with our service. Your comment will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon! Best regards,
very good! ”
amazing beautiful!
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Dear Jaedoo, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at InterContinental Hanoi Westlake. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest regrads,
Great resort and great staff”
This is a fantastic hotel. The team were very accommodating with us On our booking when we got delayed a day. Very professional team across the whole hotel. My child was disappointed we were not staying longer.
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Dear Jessica, Thank you so much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your fantastic review! We are very happy to receive such great feedback. We certainly enjoyed looking after you and your family, please come back to visit us soon! Warmest regards,
Beautiful place with great location”
It is a bit far downtown, but if u rent a room over the water with lake view, it is definitely worth it.
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Dear Duong, Thank you for rating us 10/10 on Agodacommunity. I am glad you had enjoyed the stay in overall. If your travels bring back to Hanoi, we hope to welcome you back! Best reagrds, Ngoc Pham/Personal Assistant to General Manager
Had a good time”
Breakfast was good enough, kind staffs and great position nearby west lake. Thanks.
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Dear KWANGHYEON , Thank you very much staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. We are very happy that you enjoyed the unique location over the lake of our hotel and gave special mention to the staff - it feels great to know that we managed to make you happy during your visit! We have certainly enjoyed looking after you and are looking forward to seeing you back with us in Hanoi soon! Warmest regards, Van Nguyen Executive Assistant
the best”
the best in the hanoi
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Dear BEONGYONG, We are so happy to receive your great feedback. Thank you very much for trusting InterContinental Hanoi Westlake and for sharing such nice words with the Agoda community. We hope to welcome you back for future visits and promise to bring you the best quality service as always! Warmest regards, Van Nguyen Executive Assistant
Perfect”
Perfect in everything
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Dear SOO, Thank you so much for choosing InterContinental Hanoi Westlake and sharing your wonderful review with Agoda community. We are so happy to know that you had a WOW stay with us and hope to welcome you back in the future. Warmest regards, Van Nguyen Executive Assistant
Good for family”
Nice location, Kind crew, Beautiful view
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안녕하세요 YONG 님. 저희 인터컨티넨탈 하노이 웨스트레이크에 찾아주신 고객님께 감사드립니다. 전체적으로 만족스러운 머무름이 되셨다니 다행입니다. 앞으로 더욱 쾌적한 환경이 제공될 수 있도록 최선을 다하겠습니다. 감사합니다.
Away from the hustle and bustle”
Tucked away in Westlake: pros; quiet(er) and a chance to get away. Cons; away from tourist spots and restaurants. If you stay here, you must get a room with a view, otherwise.. it kind of defeats the purpose.
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Dear Thean It was a great pleasure to welcome you at InterContinental Hanoi Westlake. Thank you for your kind feedback, we are happy that you enjoy the hotel’s beautiful over the lake which brings resort feeling to our guests. We are looking forward to your next visit. Best regards, Van Nguyen Personal Assistant to General Manager
Good, could be better with visuals of room views”
The room is nice like what you expect from 5 stars. I got the overwater lake view which is more expensive than city view. my view was small part of lake with golf range pings of swings. Should have gotten the city view which was cheaper with bigger lake view. Should have asked reception to change room, but this was first time. experience. Restaurant in is very good quality and worth the price.
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Dear Manh, Thank you for telling us know about your recent stay with us. We appreciate you taking your time to share such detailed feedback to describe your experience. We are truly sorry that the view from your room did not meet the expectation. Reviews like these give us an opportunity to address areas of improvement. As much as we wish to turn back time, we will take your comments to coach our team and aim to deliver better experience to our valued guests in the future. Once again, thank you for your kind word, we look forward to welcoming you back in the future to show you how we improve. Warmest regards, Van Nguyen Executive Assistant
Nice view”
Hotel with nice lake view, but try to get lake view room, if not you will annoyed with road noises
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Dear Hazarul, Thank you for choosing InterContinental Hanoi Westlake and sharing such nice review with us. We are happy to know that you enjoyed your stay and were impressed with the lake view from the hotel. Please come back to visit us next time you are in Hanoi! Warmest regards, Van Nguyen Executive Assistant