This property is in high demand!
5 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Extensive, high-quality breakfast buffet with many hot options and liv...
Breakfast buffet had a wide variety of choices.

- International culinary spread that includes very good Indian dishes an...
Surprisingly, I found the local food at the hotel was great.

- Sunset bar receives praise for sunset drinks and a romantic atmosphere...
We loved the afternoon tea served at the sunset bar also.
- Staff consistently described as friendly, warm, professional and helpf...
Truly a 5-star experience, as always, at Intercontinental.
- Stunning West Lake and overwater views from balconies and pavilion roo...
Each room features a balcony with a mesmerizing lake view.
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
5 travelers have booked today.
Based on 5,197 verified reviews
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Location rating score
There are 63 places in walking distance!
| Value for money | 8.6 |
| Distance to city center | 3 km |
| Location rating | 8.4 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 18.0 km |
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Exceptional
8.8
Excellent
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Excellent
9.2
Exceptional
8.5
Excellent
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Exceptional
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Excellent
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Excellent
8.4
Excellent
9.1
Exceptional
Yes! InterContinental Hanoi Westlake By IHG provides laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.
InterContinental Hanoi Westlake By IHG fulfill our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes prepared with temperature check for guests and staff, body thermometer, doctor/nurse on call, sterilizing equipment, first aid kit, and staff trained in safety protocol for more completed safety precautions and hygiene protocols.
While residing at InterContinental Hanoi Westlake By IHG, jump start your trip by exploring the nearest destinations that are within close proximity to the property which include YNOT, Oasis Grocery Store and Gourmet Shop, and Hoa Fashion.
While staying at InterContinental Hanoi Westlake By IHG, enjoy your morning or evening wander at nearby park which include An Duong Tennis Courts, Vườn hoa Lý Tự trọng, and Mai Xuan Thuong Garden.
InterContinental Hanoi Westlake By IHG has a total of 5 floors.
Verified past guests that have stayed at InterContinental Hanoi Westlake By IHG had an average nightly stay of 2 nights at this property.
InterContinental Hanoi Westlake By IHG's most popular month where verified visitors have stayed the most is in May.
62.0% of our past guest critiques have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for InterContinental Hanoi Westlake By IHG down in the review section.
Past solo travelers that have stayed at this property have given InterContinental Hanoi Westlake By IHG an average rating of 8.8. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Verified families with young children that have stayed at this property have given InterContinental Hanoi Westlake By IHG an average rating of 8.7. You can look up more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Verified families with older children that have stayed at this property have given InterContinental Hanoi Westlake By IHG an average rating of 8.8. You can look into more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
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Experience Luxury and Tranquility at InterContinental Hanoi Westlake
Nestled on the serene shores of West Lake, InterContinental Hanoi Westlake is a 5-star hotel that offers a truly luxurious and tranquil retreat in the heart of Hanoi, Vietnam. With its stunning architecture and breathtaking views of the lake, this hotel is the perfect destination for both business and leisure travelers.
Built in 2007, InterContinental Hanoi Westlake boasts 318 beautifully appointed rooms, each designed to provide the utmost comfort and convenience. Whether you choose a spacious guest room or a luxurious suite, you can expect modern amenities, elegant furnishings, and stunning views of the lake or city. The hotel's rooms are tastefully decorated in a contemporary style, offering a peaceful sanctuary where you can unwind after a long day of exploring the vibrant city.
Check-in at InterContinental Hanoi Westlake begins at 03:00 PM, allowing you plenty of time to settle in and start your vacation. The hotel's friendly and attentive staff will be there to assist you every step of the way, ensuring a seamless and hassle-free check-in process. And with a check-out time of 12:00 PM, you can enjoy a leisurely morning before bidding farewell to this idyllic retreat.
Families traveling with children will find InterContinental Hanoi Westlake to be a perfect choice. The hotel's child policy allows children between the ages of 0 to 11 to stay free of charge, making it an ideal destination for a family getaway. The hotel also offers a range of child-friendly amenities and services, including a dedicated children's pool and a kids' club, ensuring that young guests have a memorable and enjoyable stay.
Situated just 3 kilometers from the city center, InterContinental Hanoi Westlake offers a peaceful oasis away from the hustle and bustle of Hanoi. Yet, it remains conveniently close to the city's major attractions, ensuring that you can easily explore the rich history, vibrant culture, and delicious cuisine that Hanoi has to offer. With its unrivaled location, luxurious accommodations, and warm hospitality, InterContinental Hanoi Westlake promises an unforgettable stay for every guest.
Unwind and Indulge in a World of Entertainment at InterContinental Hanoi Westlake
Step into a realm of relaxation and entertainment at InterContinental Hanoi Westlake, where a plethora of facilities await to captivate and rejuvenate your senses. From luxurious shops to a vibrant bar, soothing massage services to invigorating sauna and steam rooms, and a charming gift/souvenir shop, this hotel has everything you need for a truly unforgettable stay.
Indulge in some retail therapy at the hotel's shops, where you can find a range of high-end fashion, accessories, and local handicrafts. Whether you're looking for a stylish outfit for a night out or unique souvenirs to bring back home, these shops have got you covered.
After a day of exploration, head over to the lively bar and unwind with a refreshing cocktail or a glass of fine wine. With its chic ambiance and extensive drink selection, it's the perfect spot to socialize and relax.
For the ultimate relaxation experience, treat yourself to a rejuvenating massage at the hotel's spa. Let skilled therapists work their magic and melt away your stress, leaving you feeling refreshed and revitalized.
Continue your wellness journey at the sauna and steam rooms, where you can detoxify your body and soothe your muscles. These tranquil spaces provide the perfect escape from the bustling city, allowing you to unwind and find inner peace.
Lastly, don't forget to visit the charming gift/souvenir shop, where you can find unique mementos to remind you of your stay at InterContinental Hanoi Westlake. From traditional Vietnamese crafts to exquisite trinkets, there's something for everyone to take home.
With its diverse range of entertainment facilities, InterContinental Hanoi Westlake ensures that every guest can indulge in their preferred form of relaxation and enjoyment. Whether you're seeking retail therapy, a vibrant nightlife experience, pampering spa treatments, or unique souvenirs, this hotel has it all.
Stay Active and Fit at InterContinental Hanoi Westlake
At InterContinental Hanoi Westlake, we understand the importance of staying active and maintaining a healthy lifestyle while traveling. That's why we offer an array of top-notch sports facilities to cater to all your fitness needs.
Our state-of-the-art fitness center is fully equipped with modern exercise machines and equipment, providing you with the perfect space to work up a sweat and stay in shape. Whether you prefer cardio workouts or strength training, our fitness center has everything you need to achieve your fitness goals. Best of all, it is open 24 hours a day, allowing you to fit in a workout whenever it suits you.
If you prefer to exercise outdoors, our hotel boasts a stunning outdoor pool where you can take a refreshing dip or swim laps to your heart's content. Immerse yourself in the tranquil surroundings of our lush gardens as you enjoy a few laps in the pool. It's the perfect way to cool off after a busy day of exploring the vibrant city of Hanoi.
For guests who are looking for a more intensive workout experience, we also offer a fitness center with additional charge. This exclusive facility provides access to a wider range of fitness classes and personalized training sessions led by experienced instructors. Whether you're a fitness enthusiast or a beginner, our expert trainers will guide you through invigorating workouts tailored to your fitness level and goals.
At InterContinental Hanoi Westlake, we believe that staying active should be an integral part of your travel experience. With our exceptional sports facilities, you can maintain your fitness routine, unwind in the pool, or take your workout to the next level with personalized training sessions. Embrace a healthy lifestyle during your stay with us and enjoy the benefits of our world-class sports facilities.
Unparalleled Convenience at InterContinental Hanoi Westlake
InterContinental Hanoi Westlake offers a wide range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can enjoy delicious meals or snacks in the comfort of your own room at any time of the day. The hotel also provides laundry service, allowing you to have your clothes cleaned and pressed without having to leave the premises.
For added convenience, InterContinental Hanoi Westlake offers safety deposit boxes to keep your valuable belongings secure during your stay. The concierge is available to assist you with any requests or recommendations, ensuring that you make the most of your time in Hanoi. Stay connected with complimentary Wi-Fi in all rooms and public areas, making it easy to stay in touch with loved ones or catch up on work.
Additionally, the hotel features a designated smoking area for guests who smoke. The dry cleaning service and express check-in/check-out options further enhance the convenience factor, allowing you to save time and focus on enjoying your stay. Luggage storage is available for those arriving early or departing late, ensuring that you can explore the city without any hindrances. With daily housekeeping, you can relax and unwind in a clean and well-maintained environment throughout your stay. InterContinental Hanoi Westlake goes above and beyond to provide unparalleled convenience for its guests.
Convenient Transport Facilities at InterContinental Hanoi Westlake
At InterContinental Hanoi Westlake, guests can enjoy a range of convenient transport facilities to ensure a seamless and hassle-free stay. The hotel offers airport transfer services, making it easy for guests to reach the hotel upon arrival in Hanoi. Whether you're traveling for business or leisure, this service saves you the trouble of arranging transportation and allows you to start your journey with ease.
For those looking to explore the vibrant city of Hanoi, the hotel provides tours that allow guests to discover the city's rich culture, history, and attractions. Whether you're interested in visiting iconic landmarks, sampling local cuisine, or immersing yourself in the local way of life, the tours offered by InterContinental Hanoi Westlake offer a convenient and comprehensive way to experience all that Hanoi has to offer.
Additionally, if you prefer to have your own mode of transportation, the hotel offers car park facilities and car hire services. With an onsite car park and self-parking options, guests can conveniently park their vehicles without any worries. The car park is also free of charge, providing added convenience and value to your stay. For those who prefer to leave the driving to someone else, the hotel's taxi service ensures that transportation is readily available whenever you need it. With these transport facilities, InterContinental Hanoi Westlake ensures that guests have all the necessary options to explore the city and make the most of their stay.
Luxurious Room Facilities at InterContinental Hanoi Westlake By IHG
At the InterContinental Hanoi Westlake By IHG, every room is a sanctuary of comfort and elegance, designed to elevate your stay to new heights. Each room is equipped with air conditioning, ensuring a perfectly cool retreat from the vibrant energy of Hanoi. Step out onto your private balcony or terrace to soak in the breathtaking views of the Westlake, or unwind in the separate living room, where you can relax in style. The thoughtfully curated amenities include plush linens, blackout curtains for a restful night's sleep, and daily newspapers to keep you informed and entertained.
Indulge in the convenience of modern facilities, including a television with satellite/cable channels for your viewing pleasure, and a refrigerator stocked with complimentary bottled water and a mini bar for refreshing beverages. For those who appreciate a good cup of coffee or tea, each room features a coffee/tea maker along with complimentary instant coffee and tea. Pamper yourself with the luxurious toiletries provided, and enjoy the comfort of bathrobes after a refreshing shower. Whether you’re here for business or leisure, the InterContinental Hanoi Westlake By IHG offers an unparalleled experience that caters to your every need.
Indulge in Culinary Delights at InterContinental Hanoi Westlake
InterContinental Hanoi Westlake offers an array of dining facilities that will satisfy even the most discerning palates. Start your day with a sumptuous breakfast buffet at the hotel's restaurant, where you can savor an extensive selection of local and international dishes. For those seeking a lighter option, the coffee shop is the perfect spot to grab a quick bite or enjoy a freshly brewed cup of coffee.
When hunger strikes at any time of the day or night, rest assured that 24-hour room service is available to cater to your cravings. Whether you're in the mood for a gourmet meal or a late-night snack, the hotel's room service menu offers a wide range of delectable options to choose from. Additionally, for guests with specific dietary requirements, the hotel boasts a halal restaurant that serves authentic and flavorful dishes.
To enhance your culinary experience, the hotel also offers grocery deliveries, allowing you to stock up on your favorite snacks and beverages right in the comfort of your room. With daily housekeeping ensuring cleanliness and freshness, you can enjoy your meals in a pristine and inviting environment. At InterContinental Hanoi Westlake, dining is not just about satisfying your hunger, but also about indulging in a gastronomic journey that will leave you craving for more.
Luxurious Room Options at InterContinental Hanoi Westlake By IHG
Experience the elegance and comfort of InterContinental Hanoi Westlake By IHG with a diverse selection of rooms designed to suit every traveler’s preference. Choose from the spacious 60-square-meter King Junior Suite City View for a blend of luxury and panoramic city vistas, or opt for the 43-square-meter Classic Rooms, available with either two single beds or a double bed, perfect for both leisure and business stays. For those seeking a more exclusive experience, the Classic Club Rooms offer refined accommodations with additional privileges, all while providing stunning lake or city views that enhance your stay.
Booking your ideal room through Agoda not only guarantees you the best available prices but also ensures a hassle-free and seamless reservation process. With our user-friendly platform, you can easily compare room options, secure your preferred accommodation, and enjoy a smooth booking experience. Make your reservation today and indulge in a memorable stay at one of Hanoi’s premier waterfront hotels, all while enjoying the convenience and savings that Agoda offers.
Discover the Tranquil Charm of Tay Ho District in Hanoi
Nestled on the shores of the picturesque West Lake, Tay Ho District in Hanoi offers a serene and enchanting escape from the hustle and bustle of the city center. With its lush greenery, vibrant local culture, and stunning views, this district is a haven for travelers seeking a tranquil retreat.
One of the highlights of Tay Ho District is undoubtedly West Lake itself. Spanning over 500 hectares, this vast body of water provides a stunning backdrop for leisurely strolls along the lakeside promenade. You can also rent a bicycle or hop on a boat to explore the lake's islands, each with its own unique charm and attractions. From the historic Tran Quoc Pagoda, Vietnam's oldest Buddhist temple, to the vibrant Quang An Flower Market, there is no shortage of cultural and natural wonders to discover.
In addition to its natural beauty, Tay Ho District also offers a wide range of dining and entertainment options. The district is known for its abundance of lakeside cafes and restaurants, where you can savor delicious Vietnamese cuisine while enjoying breathtaking views of the lake. Whether you're craving traditional pho or want to try local specialties like banh xeo (Vietnamese pancake) or bun cha (grilled pork with noodles), you'll find plenty of options to satisfy your taste buds. After a satisfying meal, you can explore the district's lively nightlife scene, with its trendy bars and clubs offering a mix of live music, DJs, and cocktails.
Traveling from the Airport to InterContinental Hanoi Westlake
Located in the serene Tay Ho District of Hanoi, Vietnam, InterContinental Hanoi Westlake is a luxurious oasis nestled on the shores of the picturesque West Lake. As you plan your visit to this enchanting city, let us guide you on how to travel from the nearest airport to this stunning hotel.
The closest airport to InterContinental Hanoi Westlake is Noi Bai International Airport, located approximately 21 kilometers away. Upon arrival, you have several transportation options to reach the hotel. One convenient option is to take a taxi or ride-sharing service, which can be easily found outside the airport terminal. The journey typically takes around 30 to 45 minutes, depending on traffic conditions.
For a more immersive experience, you can also arrange for a private transfer through the hotel. This option ensures a seamless and comfortable journey, with a chauffeur awaiting your arrival at the airport. The hotel's concierge can assist you in arranging this service prior to your arrival.
As you embark on your journey from the airport to InterContinental Hanoi Westlake, get ready to be captivated by the vibrant streets, bustling markets, and rich cultural heritage of Hanoi. The hotel's idyllic location on the tranquil West Lake offers a peaceful retreat from the city's vibrant energy, making it the perfect base for exploring all that Hanoi has to offer.
Explore the Vibrant Surroundings of InterContinental Hanoi Westlake
Nestled amidst the bustling city of Hanoi, InterContinental Hanoi Westlake offers a serene retreat with its picturesque location near several exciting landmarks and attractions. One of the notable landmarks nearby is the Ho Tay Water Park, perfect for families and thrill-seekers alike. Dive into a world of fun and adventure as you enjoy thrilling water slides, wave pools, and a lazy river.
For wine enthusiasts, Vin+ 35B Xuân La is just a stone's throw away from the hotel. Indulge in a wide selection of fine wines and experience a sophisticated ambiance that will surely delight your senses.
Phu Tay Ho, a sacred pagoda situated on the western shore of West Lake, is also within reach. Immerse yourself in the rich cultural heritage of Vietnam as you explore this beautiful temple and witness locals paying their respects.
For those seeking relaxation and tranquility, Zenith yoga offers a serene environment where you can rejuvenate your mind, body, and soul. Engage in yoga and meditation classes led by experienced instructors, surrounded by lush greenery and stunning lake views.
Other nearby attractions include the Kim Lien Pagoda, a historical Buddhist temple, and a variety of shopping options such as the Mall and Vin+ 250 LL Quân. Additionally, the International SOS Medical and Dental Clinic - 24 hrs ensures that you have access to quality healthcare services throughout your stay.
Convenience is also at your fingertips with the Oasis Grocery Store and Gourmet Shop, where you can find a wide array of local and international products, as well as the Gian Hàng Từ Thiện, a charity shop where you can support a good cause.
With its prime location and proximity to these exciting landmarks and attractions, InterContinental Hanoi Westlake offers the perfect base for exploring the vibrant city of Hanoi.
A Culinary Adventure Awaits
InterContinental Hanoi Westlake is surrounded by a plethora of dining options that will satisfy even the most discerning palates. Indulge in the delectable flavors of Indian cuisine at Maazi West-Lake or Dalcheeni Indian Restaurant, where aromatic spices and traditional recipes take center stage. For those craving a juicy steak or succulent seafood, Chops Tay Ho is the place to be. 6 Degrees offers a trendy and vibrant atmosphere along with a diverse menu of international dishes, while Pizza Belga serves up authentic Italian pizzas with a Belgian twist. The Republic is a popular choice for its wide selection of craft beers and mouthwatering burgers. Those in search of Mexican flavors can head to Anita's Cantina, where tacos, burritos, and margaritas are a specialty. Hill Top Curry Indian Restaurant is another excellent option for lovers of Indian cuisine, offering a wide range of flavorful curries and traditional dishes. Dragon Cello Restaurant showcases the best of Vietnamese cuisine, with fresh seafood and local ingredients taking center stage. Lastly, Phuong Nguyen Restaurant is a hidden gem known for its delicious Vietnamese dishes and warm hospitality. With such a diverse array of culinary delights just steps away from the hotel, guests at InterContinental Hanoi Westlake are in for a truly unforgettable dining experience.
Shop 'til you drop at InterContinental Hanoi Westlake's surrounding shopping landmarks
Located in the vibrant city of Hanoi, InterContinental Hanoi Westlake offers guests the perfect opportunity to indulge in a shopping spree at the nearby shopping landmarks. Just a short distance away, you'll find Module 7, a trendy boutique offering a curated selection of fashion-forward clothing and accessories. For those looking for unique wooden furniture and home decor items, Wood Plus Vietnam is a must-visit. Zeds Threads and George's Fashion Boutique are perfect for fashion enthusiasts seeking stylish and contemporary clothing. Art lovers will appreciate L'Atelier, a gallery showcasing exquisite lacquerware and other artistic creations. Lacquer and more is another destination where you can explore the beauty of Vietnamese lacquer art. Zo Project is a treasure trove for handmade crafts and souvenirs, while Emporium Hanoi offers a wide range of local and international brands. Finally, Bamboo Village Shop is a haven for eco-conscious shoppers, offering eco-friendly products made from sustainable bamboo. With such a diverse range of shopping options, InterContinental Hanoi Westlake ensures that guests have an unforgettable shopping experience during their stay.
Luxury at an Affordable Price: InterContinental Hanoi Westlake
Experience the epitome of luxury without breaking the bank at InterContinental Hanoi Westlake. With an average room price of just $172, this five-star hotel offers unparalleled elegance and comfort at a surprisingly affordable rate. Compared to the average price of a hotel room in Hanoi, which stands at $67, InterContinental Hanoi Westlake provides exceptional value for money.
From the moment you step into the opulent lobby, you'll be captivated by the hotel's stunning architecture and sophisticated ambiance. Each room is tastefully decorated with modern amenities and offers breathtaking views of the picturesque West Lake. Whether you choose a deluxe room or indulge in a luxurious suite, you can expect a peaceful retreat from the bustling city.
The hotel's renowned restaurants and bars offer a diverse range of culinary delights, from traditional Vietnamese cuisine to international favorites. Indulge in a sumptuous buffet breakfast or savor exquisite dishes prepared by world-class chefs. With impeccable service and attention to detail, InterContinental Hanoi Westlake ensures a memorable dining experience.
In addition to its luxurious accommodations and exceptional dining options, the hotel also boasts a range of facilities to enhance your stay. Unwind by the outdoor pool, pamper yourself with a spa treatment, or stay active at the fitness center. With its convenient location near popular attractions and business districts, InterContinental Hanoi Westlake is the perfect choice for both leisure and business travelers.
Experience the best of Hanoi without compromising on comfort or budget at InterContinental Hanoi Westlake. Book your stay today and discover a world of luxury at an unbeatable price.
Exceptional Service and Comfort at InterContinental Hanoi Westlake
InterContinental Hanoi Westlake is a hotel that truly stands out for its exceptional service and comfort. Guests have consistently praised the friendly and professional staff, who go above and beyond to ensure a memorable stay. From the moment you arrive, you'll be greeted with warm smiles and a level of service that exceeds expectations.
The hotel's cleanliness and comfort are also highly commended by guests. Many have remarked on the impeccable cleanliness of the rooms and common areas, as well as the overall comfort of their stay. Whether you're traveling for business or leisure, you can expect a comfortable and relaxing environment at InterContinental Hanoi Westlake.
In addition to the outstanding service and comfort, the hotel's location and views are also worth mentioning. Situated by the picturesque West Lake, guests can enjoy beautiful views from their rooms and the hotel's public areas. The hotel's convenient location allows easy access to popular attractions and dining options in Hanoi.
Overall, InterContinental Hanoi Westlake receives rave reviews for its exceptional service, cleanliness, comfort, and stunning views. Whether you're traveling for business or leisure, this hotel is highly recommended for its friendly staff, great value for money, and unbeatable standards.
Exquisite Comfort and Exceptional Service at InterContinental Hanoi Westlake
InterContinental Hanoi Westlake is a luxurious retreat that consistently receives outstanding reviews from its satisfied guests. With an impressive overall rating of 8.6, this hotel truly stands out for its commitment to providing a remarkable experience for every visitor.
One of the key highlights mentioned by guests is the exceptional level of comfort offered at InterContinental Hanoi Westlake. With a remarkable rating of 8.5 for comfort, this hotel ensures that guests can unwind and relax in style. The spacious and elegantly designed rooms are equipped with modern amenities, plush bedding, and stunning views of the serene Westlake, creating a tranquil oasis for guests to escape the bustling city.
Another aspect that guests rave about is the impeccable staff performance. With a remarkable rating of 8.9, the dedicated team at InterContinental Hanoi Westlake goes above and beyond to ensure that every guest feels valued and well taken care of. From the warm welcome upon arrival to the attentive service throughout the stay, the staff's genuine hospitality and professionalism leave a lasting impression on guests, making their experience truly unforgettable.
Excellent8.9
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Please note that guests who request for extra bed(s), charges are to be paid directly to the property upon check-in.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests have praised the hotel's staff for being friendly and excellent, providing pleasant service. The premium buffet breakfast has been raved about by guests, offering excellent value for money. The beautiful view of Hanoi Lake has been enjoyed by guests, highlighting the hotel's appeal. The large rooms with over-the-water aspects provide a unique and enjoyable stay. Some guests have noted the hotel's peaceful atmosphere, making it an ideal place to rest at sunset.
Few reviews cited dated room facilities, but overall positive experience
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Service
Breakfast
Location
Room view
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Pool
Property facilities
The first impression was very bad. The response from the check-in staff was the worst. There was no information about the check-out time, breakfast location, or guidance about the hotel at all, and since I had difficulty understanding, I even had a bad impression. There was even an incident where my travel bag did not arrive in the room. However, the responses from the staff I encountered afterward were all kind and perfect. I still do not understand why that particular employee was so unfriendly at check-in. The facilities felt old, but rather gave a sense of classic elegance and dignity. I was able to stay quietly and comfortably. The breakfast was good with a variety of foods, and the pool environment was beautiful, making me want to stay for hours. When I requested a late check-out, I was grateful for the kind and detailed response from the staff member, which was very helpful. I recommend this hotel as the best value for money in Hanoi.
Dear HONG, Thank you very much for taking the time to share your detailed feedback regarding your recent stay. First and foremost, we sincerely apologize for the disappointing first impression during your check-in experience. The level of service you described is certainly not reflective of our standards, and we truly regret the lack of proper communication as well as the inconvenience with your luggage. Please rest assured that this matter will be addressed with the team to ensure improvements are made. At the same time, we are grateful for your kind understanding and for highlighting the positive experiences you had afterward. It is wonderful to hear that our colleagues were friendly and attentive throughout the rest of your stay, and that you were able to enjoy the peaceful atmosphere, classic charm of the hotel, as well as our breakfast and pool facilities. We are especially pleased to know that Hung provided you with helpful and attentive service during your late check-out req
It was my first overseas trip with my parents, and while bustling around downtown Hanoi, I found peace by looking at the open West Lake. The sky was clear when I went, which was great. There were no people in the pool, so I felt like I had it all to myself. There are shallow areas, but the main pool is surprisingly deep, so I hope those who can't swim keep that in mind. The breakfast was average. I ordered an omelette rice, but there seemed to be too much water in it, as there was quite a bit of water pooling in the plate. It didn't seem like there were many options, but it was decent enough to eat. Since the hotel is old, it felt like the facilities were stuck in the late '80s or early '90s. I think they need to replace things like the room phone and the air conditioner. Also, being right in front of the lake, even with a dehumidifier running all day, the bedding still had a dampness that couldn't be avoided. If you plan to stay here, definitely book a lake view room. The view makes it all worthwhile.
Dear Chae, Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to know that your first overseas trip with your parents was a memorable one and that the peaceful view of West Lake brought you comfort and relaxation after exploring the busy city of Hanoi. We are especially pleased to hear that you enjoyed the clear weather and had a relaxing time by the swimming pool. We also sincerely appreciate your comments regarding breakfast and the room facilities. Your observations about the omelet rice, breakfast variety, and some in-room amenities have been noted and shared with the relevant teams for review and improvement. Guest feedback such as yours is invaluable in helping us enhance the overall experience. Thank you once again for staying with us. We hope to have the pleasure of welcoming you and your family back for another relaxing visit in the future. Warm regards, Ms Nhat Minh - Marketing Executive
First of all, it was reassuring to have Japanese staff present. Although the plan did not include breakfast, there was a breakfast campaign available, so I was able to enjoy a delicious meal at a very reasonable price, which was great. I had some inquiries before my stay and communicated via email, and I was grateful for the quick response. The facilities themselves were old, but it was within an acceptable range. Since it is located in a less busy area, it was quiet and comfortable to stay.
お客様 この度は InterContinental Hanoi Westlake にご宿泊いただき、誠にありがとうございます。 また、大切な女子旅のご滞在先として当ホテルをお選びいただきましたこと、心より御礼申し上げます。 日本人スタッフの対応に安心感をお持ちいただけたとのこと、大変嬉しく存じます。ご滞在前のメールでのお問い合わせにつきましても、スムーズにご案内できたようで何よりでございます。 また、朝食キャンペーンをご利用いただき、お得にお楽しみいただけたとのこと、大変光栄に存じます。私どもの朝食は自慢のひとつでございますので、美味しくお召し上がりいただけたことを嬉しく拝読いたしました。 設備の古さにつきましては貴重なご意見として真摯に受け止め、今後の改善の参考とさせていただきます。一方で、静かな環境の中で快適にお過ごしいただけたとのお言葉に安堵いたしました。 ぜひまたハノイへお越しの際には、再びお迎えできますことをスタッフ一同心よりお待ち申し上げております。 敬具 Ms Nhat Minh Marketing Executive
The InterContinental Hotel in Japan is quite pricey, but in Vietnam, where the cost of living is lower, I was able to stay at a five-star hotel for a great price. The location is a bit away from the city center, but being slightly farther away provides a calm atmosphere! The room had a soothing color scheme. The shower and bathtub were separate, which I personally appreciated, and my husband was happy to find a washlet. This is a hotel I can recommend!
この度は、インターコンチネンタル ハノイ ウエストレイクにご宿泊いただき、また心温まるご感想をお寄せいただき、誠にありがとうございます。 日本ではなかなか高級な印象のあるインターコンチネンタルホテルを、ベトナムにてお得にご体験いただけたとのこと、大変嬉しく拝読いたしました。また、市内中心部から少し離れた立地や、落ち着いた雰囲気のお部屋をお気に召していただけたことは、私どもにとって何よりの喜びでございます。 シャワーとバスタブが分かれている点や、ウォシュレットにつきましてもご満足いただけたとのお言葉を頂戴し、細やかな設備面にも目を留めていただけたことを大変光栄に存じます。 「おすすめできるホテル」とのお言葉は、スタッフ一同の大きな励みとなります。今後とも、より快適で心に残るご滞在をお届けできるよう努めてまいります。 またお二人をお迎えできる日を、心よりお待ち申し上げております。 敬具 InterContinental Hanoi Westlake
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Sauna
“The staff is kind.”
After staying one night at a hotel within walking distance of Lake Hoenkiam, I wanted to stay in a spacious and quiet environment, so I chose to stay here. I had fun walking around the city, but I was tired afterwards, so the quietness and spaciousness of this hotel was very nice! For dinner, I went to a delicious pizza place just a short walk away, and unlike the city center, there weren't many people around, so I spent a relaxing night in my room without going out. The breakfast was also fantastic! After checking out, I was able to leave my luggage and go sightseeing, and the location was just right for heading to the airport afterward. I encountered an issue where I couldn't call the next GRUB due to a driver error with the GRUB app, and when I conveyed this in my limited English to the reception staff, they immediately called a Japanese staff member who helped resolve the issue by calling the driver. They were very kind and I was very grateful.
お客様各位, この度は InterContinental Hanoi Westlake にご宿泊いただき、また心温まるご感想をお寄せいただき、誠にありがとうございます。 旧市街のホテルにご滞在された後、当ホテルの「静かさ」や「広さ」をご評価いただけたとのこと、大変嬉しく拝読いたしました。市内散策でお疲れになった後に、湖畔の落ち着いた環境でゆっくりお過ごしいただけたことは、私どもにとって何よりの喜びです。 ご朝食や立地についてもご満足いただけたようで安心いたしました。また、チェックアウト後のお荷物お預かりや空港へのアクセスが旅の流れに合っていたとのお言葉もありがとうございます。 特に、Grabのトラブルの際にレセプションスタッフおよび日本人スタッフの対応をお褒めいただき、心より感謝申し上げます。言語や状況に関わらず、お客様のお困りごとに寄り添い、迅速にサポートすることは、私どもが大切にしているサービスのひとつです。その点をご評価いただけたことを、スタッフ一同大変励みに感じております。 またハノイにお越しの際には、ぜひ再び当ホテルにお戻りください。静かな湖畔の空間と、心を込めたおもてなしで、再びお迎えできる日を楽しみにしております。 改めまして、誠にありがとうございました。 よろしくお願いいたします。 ニャット・ミン氏 - マーケティング・エグゼクティブ