Excellent8.4
Based on881reviews
InterContinental Hanoi Westlake
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"The bed was extra comfy and the view from the pavilion rooms..."

SimonUnited Kingdom
Lobby
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8.0 Very good location
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8.0Location
  • Air conditioning

  • Balcony/terrace

  • Mini bar

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Nearest essentials

  • Airports
    • 6 km
    • Gia Lam Airport (VGL) - Hanoi
    • 18 km
    • Noi Bai International Airport (HAN) - Hanoi
  • Bus and rail stations
    • 3.5 km
    • Le Duan Railway Station
    • 4.1 km
    • Hanoi Railway Station
  • Hospital or clinic
    • 2.6 km
    • Benh Vien Lao Va Cac Benh Phoi Trung Uong
  • Pharmacy
    • 250 m
    • Bao Ngoc Drugstore
  • Convenience store
    • 2.1 km
    • Vinmart
  • Cash withdrawal
    • 850 m
    • ATM

More about InterContinental Hanoi Westlake

An overview

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What they offer

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Guest policies

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Announcements

Please note that guests who request for extra bed(s), charges are to be paid directly to the property upon check-in.

Verified traveler reviews

Agoda Reviews (881)
Booking.com Reviews (532)

5.2

Filter by traveler type
Excellent
  • Cleanliness 8.8
  • Facilities 8.9
  • Location 8.0
  • Room comfort and quality 8.5
  • Service 8.7
  • Value for money 8.1
Excellent
  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.2
  • Room comfort and quality 8.5
  • Service 8.6
  • Value for money 8.0
Excellent
  • Cleanliness 8.7
  • Facilities 9.0
  • Location 7.9
  • Room comfort and quality 8.4
  • Service 8.6
  • Value for money 8.0
Excellent
  • Cleanliness 9.0
  • Facilities 8.7
  • Location 7.8
  • Room comfort and quality 8.6
  • Service 8.9
  • Value for money 8.1
Excellent
  • Cleanliness 8.5
  • Facilities 8.6
  • Location 8.3
  • Room comfort and quality 8.8
  • Service 8.6
  • Value for money 8.5
Excellent
  • Cleanliness 9.1
  • Facilities 9.5
  • Location 8.0
  • Room comfort and quality 9.0
  • Service 8.7
  • Value for money 8.3
Excellent
  • Cleanliness 9.0
  • Facilities 9.3
  • Location 8.0
  • Room comfort and quality 8.4
  • Service 9.0
  • Value for money 8.6
Provided by verified guests of Agoda
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Room type
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Showing 852 verified reviews
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8.8
Hiep from Vietnam
Couple
King Bed Overwater Pavilion Room
Stayed 1 night in April 2017
Excellent”
Perpect place
Reviewed May 05, 2017
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10.0
Thi from Australia
Business traveler
Stayed 10 nights in April 2017
Excellent service and staff working very efficiently and attend to your need”
Excellent service and the staff is well trained they always attend to guest need. I will becoming back and considering to staying at intercontinental hotel in Saigon as well for future work
Reviewed April 18, 2017
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9.2
bruce from New Zealand
Couple
Club InterContinental Room
Stayed 1 night in March 2017
Fantastic service”
The staff at Intercontinental Westlake were excellent, from check in, to meal service, club lounge and check out...I thought the staff at Metropole Hanoi were the best but I think the staff here might even be better!
Reviewed March 28, 2017
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9.6
PIMOLPORN from Thailand
Business traveler
Club
Stayed 1 night in February 2017
New destination ”
I love Sofitel Metropole the most, but InterCon Westlake could changed my mind for something real and comfortable. I love the space of the room they offer to me.
Reviewed February 27, 2017
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10.0
Matthew from United States
Business traveler
Superior King Bed
Stayed 1 night in February 2017
Wonderful place ”
Beautiful location, great service and facilities.
Reviewed February 19, 2017
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6.8
charlotte from United Kingdom
Group
Superior
Stayed 1 night in February 2017
Mixed experience”
Hotel is beautiful, clean, food of a high quality and location excellent - however my friend and I were treated as inferior from the moment we arrived - the concierge not assisting us with our luggage or helping us with getting into the hotel (doors are heavy and difficult to open when arms full of luggage), being ignored at the check in desk and then other persons being checked in before us despite arriving after (based on appearance I am 100% sure), not being told important room information, being told breakfast was not included even though it was and finally when trying to order room service; a simple fried rice minus the prawns, (allergies) we were spoken to rudely and eventually after a 10 minute conversation and 40 minute wait (time is now midnight - left our previous hotel at 3pm) received our 'luke' warm meal. The only saving grace - the day manager who took the time to try to rectify the experience we had - she is a credit to the hotel - Sadly too little too late.
Reviewed February 15, 2017
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10.0
KIRTI from India
Couple
King Bed Overwater Pavilion Room
Stayed 2 nights in January 2017
100”
Good excellent value for money
Reviewed February 05, 2017
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9.2
Van from Vietnam
Family with young children
Superior
Stayed 1 night in January 2017
Everything is quite good except for the attitude of a man”
After breakfast, my daughter (5.5 years old) came to the piano, she was so impressed by the piano and wanted to play the piano. I was not have the heart to refuse her. I just played a little bit with her, just wanted to make a little sound then stop quickly to avoid annoying someone. Suddenly, a white, tall, handsome man came, said something and made a sign to ask us to stop. Of course, we did not intend to trouble anyone but the attitude of the man was not polite. If his attitude was polite, it would be OK. We were just guests of a five star hotel but not violators. We hope no more guest made the fault the same as ours when staying at the hotel. Regards, Nguyen Van Hai_0983 788 469
Reviewed January 25, 2017
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10.0
Peter from Australia
Couple
King Bed - Room 1
Stayed 2 nights in February 2015
Fantastic experience ”
From the moment we arrived until the moment we left we were overwhelmed by this hotels professionalism and standards .This is by far one of the best hotel experiences we gave come across. From having our first room service looking out over the water to eating mouth watering pho and having a delicious baguette with pate to drinking a fine bottle of red in the evening in there beautiful bar with a great view we throughly enjoyed . There gym is a 5 star rating and we can not wait to come back to this hotel I would highly recommend it . Peter and Tania Australia
Reviewed January 23, 2017
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9.6
JEONGWOOK from South Korea
Couple
King Bed
Stayed 1 night in August 2015
good”
very good
Reviewed January 22, 2017
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