Superb!”

Great hotel located in the middle of the hip Tay Ho area. The staff are second to none, so helpful and courteous. The breakfast is to die for! Pool is lovely. Lots of eateries nearby. For drinks check out the 5th floor rooftop bar at Home Kitchen. The view is amazing.

Awesome location ”

Great location, nice food, Best staff and best standards!!

excellent”

excellent

Business Trip”

PROs: Excellent for business trip. Hotel staffs are friendly, helpful and speaks good english. Rooms are well equipprd and the view is awesome. Cons: Some distance from the old quarters or tourist area. But grabcar is easily available, just avoid the peak hours so as not to get stuck in traffic. Overall an excellent hotel and very accommodating staffs!

Wow amazing hotel”

Wow this hotel is great. It's situated right on the lake, with some buildings built on stilts over the lake. We got upgraded to a room in the main building with a balcony overlooking the lake and the other buildings. Beautiful view. The beds were soft and comfortable, something I appreciated as many hotels have hard beds. The hotel is farther from the old city but taxis are cheap so it's not a problem to get there and back. I would highly recommend this hotel if you visit Hanoi.

This hotel is a gem. ”

Tucked away from the hustle n bustle of Hanoi traffic. Instantly feel peace when u enter. The breakfast was really good. Croissants made on premise , fresh from the oven. I requested for some spinach on the side with my omelette and the staff took so much effort to find spinach for me. They have a yoga studio there, as a yoga instructor I needed time out on my mat alone, I spent at least 2 hours on my mat with no interruptions. The sunset there, is to die for. Everything about this hotel is magical. Have stayed at many five stars n six stars hotel before but this one stands one. Highly recommend it.

Peaceful haven”

Everything is splendid except for: 1. Mosquitoes are quite rampant on the balcony which prevented me from enjoying the view o bf he balcony 2. No night curtain which means putting up with sunlight streaming into the room at early hours each morning.

Excellent stay at the club room at the Intercontinental Westlake”

The stay was amazing. The service, from the moment we stepped into the hotel, was outstanding. We were ushered to the club lounge for welcome drinks while we were checked in. We were upgraded from a club room to an overwater suite. And we had free canapes everyday from 5-7pm with free flow of wine. Made for a very boozy evening everyday. The rooms were spacious, clean, and very comfortable, and the general service was minimalist (read in a very very positive way, as I feel that the keystone of a good hotel is one where the staff arent in your face until you would like them to be). The only issue (which really has nothing to do with the hotel) is the fact that the usual transport providers like grab and uber dont mark out the entrance of the hotel accurately. As such, a number of our hired cars missed the entrance completely. Small issue. Overall, 10/10 would recommend.

Best hotel if you like quiet place.”

We got the king bed on the water. The view from the pavilion is amazing and so beautiful. The nights and mornings are just so quiet and away from the normal traffic noise. The room is just right on the water. Breakfast is so great with so many variety of foods. The service is also excellent and the staff there are so attentive. Very well trained staff. My favorite part? The freshly baked croissants straight from the oven going around the tables for samplings. The only thing that we think could be improved during our stay is the Sunset bar. The attending staff did not want to open the section (tables) near the water and asked all the guests to stay under the roof because "...it was going to rain" despite the blue sky. I definitely think they just did not want to open additional tables unless the bar is getting crowded. This probably is the most beautiful hotel that I ever stay in. My overall impression is this is an excellent hotel if you don't mind being out of the central location but taxi is always available just outside. Definitely will go back especially during the Fall. I imagine with the cool weather and the slight breeze, it would be an unbelievable experience.

Fantastic service”

The staff at Intercontinental Westlake were excellent, from check in, to meal service, club lounge and check out...I thought the staff at Metropole Hanoi were the best but I think the staff here might even be better!

Fantastic experience ”

From the moment we arrived until the moment we left we were overwhelmed by this hotels professionalism and standards .This is by far one of the best hotel experiences we gave come across. From having our first room service looking out over the water to eating mouth watering pho and having a delicious baguette with pate to drinking a fine bottle of red in the evening in there beautiful bar with a great view we throughly enjoyed . There gym is a 5 star rating and we can not wait to come back to this hotel I would highly recommend it . Peter and Tania Australia

Great panoramic lake view”

I booked a room on a pavilion and I were given one with panoramic view over the lake. It was great experience to us, enjoying our time there with nice breakfast as well. Amidst the crowded city, this is really a peaceful, quiet place to enjoy our holiday.

Wow!”

Lovely, Amazing, Wow! Loved our room, clean and comfortable. Overwater was great. We ordered room service, the food was good quality. Staff are friendly and helpful. Really liked being taken to our room in the golf carts. Good choice of food in restaurants. Beautiful at night.

Good stay”

I love my stay at the hotel. We choose this because of the room over the westlake. But the room has lots of mosquitoes that could be because of the lake so Management can do something about this. The place and view was good. Staffs were friendly. I love the view from the sunset bar. Its a safe hotel to book. The spa offered by the hotel is very pricey.

Super nice spa and bar”

The room's balcony face to the lake. you can see the fishean sails their boat while you sit back and relex. they also have a very good Spa. My room was far from the Lobby but yet you can call the Golf cart anytime.

Superb lakeside hotel”

we had a wonderful three night stay at this new hotel. The check in and out was fast and the staff were excellent. We were transferred to our rooms on a buggy with our luggages. The rooms were large and connected. Our rooms were over the water of the westlake and the views were pretty amazing. Breakfast spread was excellent with all the local and western food to choose from. We will definitely stay there again if we are in Hanoi.

Great hotel with a nice view”

It was a very nice stay. The room was spacious and clean and we had a fantastic view from the balcony to the river. The stuff is friendly and the out side bar is great! I really enjoyed my time in the hotel. One minus point. I had to signed up to a free membership of IHG in order to receive free internet in my room. Now I am getting everyday advertisement from the hotel group.

Westlake Resort”

We had 3 nights booked as part of a week long holiday in Vietnam. Very happy with the decision to book both the Hotel and opt for the Club room and associated benefits. The resort is a short taxi from the old quarter...not walking distance but feels like a resort with the size and feel of the facility and its location on the largest lake in town. A drink from the sunset bar during our final evening and over looking the lake was very relaxing and a great view. Rooms are set up either in the main block or actually over water. We had an overwater room which was 5 star feel, reasonable size and with small balcony. Staff were really attentive and the restaurants in the place are first class. On site is also a well equipped spa and they have an ATM and tour office. With the club room we got access to the lounge for free drinks and canapes...this was well received and the food was nearly enough (was on one occasion) for us to forgo our dinner plans and retire... Its a little away from the noise and hubbub of the rest of town...recommended if you want to have that resort feel and escape from various trips into the seething heat of Hanoi.

Respite from the hustle”

Stayed in an overwater pavilion for 4 nights. the hotel grounds is impressive with a very well-equipped gym with near new machines. All in all, it was a good experience save for a few kinks: 1. Room - pretty spartan for an Intercontinental in my opinion. Had the basic amenities but there's an 'empty' feel to it. Prob just me 2. Pool: closed at 6pm? That's a pretty weird timing. Be good to be able to dip in the waters after a day out The staff, on the other hand, were outstanding with their knowledge of Hanoi and amiable nature.

Nice lakeside Hotel”

I arrived in The night, The staff was very friendly and explained Where Everything was. The room size was Big and TOP notch. There was a Big balchony with tables facing The lake which would be perfect for a glass of wine in The evening. The Gym was also very good and Open 24 hours! I also loved The breakfast with all The fruits and good stuff!! This is a great Hotel! Loved it!