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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake

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8.5

Excellent

2,108 reviews

2,108 reviews

View31
Breakfast16
Housekeeping7

This is a fantastic hotel.

Jessicca
- Apr 30, 2022
See map

8.1

Excellent

Location rating score

Excellent location - 2.3 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
YNOT

200 m

Oasis Grocery Store and Gourmet Shop

240 m

Hoa Fashion

240 m

Hanoi Design Centre

330 m

Lacquer and more

350 m

Popular landmarks
Presidential Palace Historical Site

2.2 km

Ho Chi Minh Mausoleum

2.5 km

One Pillar Pagoda

2.8 km

Vietnam Military History Museum

3.0 km

Old Quarter

3.4 km

Closest landmarks
Vietfighter

240 m

L'Atelier

560 m

Morning Ladies Street Market

590 m

Huang Xi To Ho

690 m

 International SOS Medical and Dental Clinic - 24 hrs

700 m

InterContinental Hanoi Westlake

5 Tu Hoa, Tay Ho District, Hanoi, Vietnam - See map

In addition to the standard of IHG Clean Promise, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Free Wi-Fi in all rooms!

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Car park

Spa

Swimming pool [outdoor]

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Hanoi every 14 minutes on Agoda.com
Value for money8.2
Distance to city center3 km
Location rating8.1
Nearest airportGia Lam Airport (NULL)
Distance to airport6.3 km

Rooms available at InterContinental Hanoi Westlake

Excellent
Room comfort & quality

8.5

Classic Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds or 1 double b...
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Upgraded Classic
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed or 2 single be...
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2 Bedroom Residence
...
  • Room size: 129 m²/1389 ft²
  • Partial lake view
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1 King Bed Classic Overwater Lake View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 1 king bed
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King Bed Club Intercontinental
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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2 Twin Beds Classic Overwater City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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Presidential Suite Panoramic View
...
  • Lake view
  • Balcony/terrace
  • 1 king bed & 1 king bed
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King Bed Grand Westlake Suite
...
  • Room size: 80 m²/861 ft²
  • Lake view
  • 1 king bed
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1 King Bed Classic Overwater City View
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Twin Bed Club Intercontinental
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at InterContinental Hanoi Westlake?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 88 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, InterContinental Hanoi Westlake has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at InterContinental Hanoi Westlake?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at InterContinental Hanoi Westlake. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 20 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at InterContinental Hanoi Westlake?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at InterContinental Hanoi Westlake. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at InterContinental Hanoi Westlake?

On-site venues and convenient event services make InterContinental Hanoi Westlake an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 420 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby InterContinental Hanoi Westlake?

Restaurants including Salt n' Lime, Hemispheres Steak & Seafood Grill and Hanoi Taco Bar - West Lake are popular in InterContinental Hanoi Westlake’s neighborhood which is known as Tay Ho District.

What popular shopping places are close to InterContinental Hanoi Westlake?

Shopping options in InterContinental Hanoi Westlake’s Tay Ho District neighborhood include YNOT, Hoa Fashion and Hanoi Design Centre.

What are popular attractions near InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake’s location in the Tay Ho District neighborhood makes it close to famous attractions including Ho Tay Water Park, An Duong Tennis Courts and Pho Linh Temple.

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See map

Explore the neighborhood

What people love about InterContinental Hanoi Westlake

  • 9.6

    Exceptional

    "This is a fantastic hotel."

    Jessicca

    |

    April 30, 2022

  • 9.6

    Exceptional

    "The team were very accommodating with us On our booking when we got delayed a day."

    Jessicca

    |

    April 30, 2022

  • 9.6

    Exceptional

    "Very professional team across the whole hotel."

    Jessicca

    |

    April 30, 2022

Overall rating:

8.5

Excellent
2,108 reviews
Cleanliness
8.8
Facilities
8.6
Location
8.1
Read all reviews >
What travelers say they love:
Great value for money, Thanks for nice service
Yusung from South Korea
Family with young children
More about InterContinental Hanoi Westlake

More about InterContinental Hanoi Westlake

InterContinental Hanoi Westlake

Take a good wander and unveil the wonder of Hanoi with a stay at InterContinental Hanoi Westlake.
At InterContinental Hanoi Westlake, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at InterContinental Hanoi Westlake thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at InterContinental Hanoi Westlake are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Rooms at InterContinental Hanoi Westlake come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. InterContinental Hanoi Westlake also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at InterContinental Hanoi Westlake begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! InterContinental Hanoi Westlake has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar. For the ultimate convenience, you can even have groceries delivered to your room at InterContinental Hanoi Westlake, with their exclusive service.
Apart from amenities and services, InterContinental Hanoi Westlake goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, steam room and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Hanoi has to offer during your stay at InterContinental Hanoi Westlake. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 3.9 km away, where you can see famous works by local artists.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

61 mentions

Food & Dining

37 mentions

View

37 mentions

Swimming Pool

28 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fishing
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Free bottled water
  • Free instant coffee
  • Free use of business areas
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Socket near the bed
  • Telephone
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Cafe du lac

  • Cuisine: Asian, International, Vietnamese
  • Menu: Buffet, A-la-carte

Saigon Restaurant

  • Cuisine: Vietnamese
  • Menu: Buffet

Milan Restaurant

  • Cuisine: Italian
  • Menu: Buffet
Location
5 Tu Hoa, Tay Ho District, Hanoi, Vietnam
Excellent
Location

8.1

Airports

  • Gia Lam Airport (NULL)
    6.3 km 22 min drive
  • Noi Bai International Airport (HAN)
    18.0 km 26 min drive

Public transportation

  • Hanoi Railway Station
    4.0 km 18 min drive

Hospital or clinic

  •  International SOS Medical and Dental Clinic - 24 hrs
    700 m

Shopping

  • Night Market
    3.1 km

Convenience store

  • Vinmart
    2.1 km 10 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    2.2 km
  • Ho Chi Minh Mausoleum
    2.5 km
  • One Pillar Pagoda
    2.8 km
  • Vietnam Military History Museum
    3.0 km
  • Old Quarter
    3.4 km
  • Temple of Literature & National University
    3.5 km
  • St. Joseph's Cathedral
    3.8 km
  • Vietnam Museum of Ethnology
    4.0 km
  • Hoa Lo Prison
    4.0 km
  • Vietnamese Women's Museum
    4.5 km

Nearby landmarks

  • YNOT
    200 m
  • Vietfighter
    240 m
  • Oasis Grocery Store and Gourmet Shop
    240 m
  • Hoa Fashion
    240 m
  • Hanoi Design Centre
    330 m
  • Lacquer and more
    350 m
  • Wood Plus Vietnam
    350 m
  • Bamboo Village Shop
    380 m
  • Module 7
    390 m
  • L'Atelier
    560 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee88 USD
  • Distance from city center3 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)20 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors5
  • Number of restaurants3
  • Number of rooms 318
  • Room voltage220
  • Year property opened2007
Property announcements

Please note that guests who request for extra bed(s), charges are to be paid directly to the property upon check-in.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of InterContinental Hanoi Westlake from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.6
Location8.1
Room comfort and quality8.5
Service8.8
Value for money8.2
High score for Hanoi
Rating
9+ Exceptional (429)
8-9 Excellent (240)
7-8 Very Good (266)
6-7 Good (99)
<6 Below Expectation (93)
Time of the year
Mar - May (272)
Jun - Aug (318)
Sep - Nov (253)
Dec - Feb (284)
All guests (1,657)
All room types
All languages

Show reviews that mention 

Showing 1,127 verified guest comments
12345
9.3
Exceptional
Junko from Japan
Business traveler
Stayed 1 night in October 2012

Tranquil hotel life”

spacious room, privacy

I was surprised with great pleasure at the tranquility the hotel is proud of. It is located in the country's capital, Hanoi, where you can't avoid hustles and bustles of people, motorbikes and cars. But you'll feel you're totally away from such noise. Intercontinental Hanoi Westlake Hotel is one of rare hotels located in Vietnam which know what guests really want and what they have to offer to their guests. The quality of service is excellent as all their staff members are well trained.

Reviewed October 24, 2012

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10.0
Exceptional
Julian from United Kingdom
Couple
Stayed 1 night in September 2012

Wow amazing hotel!”

Location, location, location!

The Hanoi Intercontinental westlake is truly gorgeous, a sprawling holtel over the west lake with fabulous views and huge well appointed rooms. For the price I dont think you will find a more satifying stay in Hanoi, only around 100,000 dong to the centre of the town with its fabulous restaurants but the food in the intercontinental is amazing but pretty expensive. One of the nicest hotels I have ever stayed in

Reviewed October 02, 2012

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10.0
Exceptional
Soegondo from Indonesia
Family with young children
Stayed 4 nights in December 2012

Good location nice rooms, far from city”

Services

We are together on five person and then came in the hotel around 9 pm. The situation on the lobby at the momment is very busy, because at the same time, a group of people came in also. But when we are at in front of reception, all the proccess are going well and we got the room and key within a minute and the reception itself are very friendly. The room is very good condition and maintain very clean condition every day. Also when we take a breakfast, all the food and all the service in charge, serving us in very friendly and very quick. We are 4 night in Westlake, and the summary, we are very satisfly for all services from Intercontinental Westlake Hanoi.

Reviewed January 02, 2013

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9.3
Exceptional
Junko from Japan
Business traveler
Stayed 1 night in February 2013

Just amazing”

A million dollar-worth tranquility in hustled and bustled Hanoi

This is my second stay at Intercontinental Hanoi Westlake. I still could not believe the quiet, tranquil and romantic atmosphere the hotel offered. It is a "once in a lifetime in Hanoi" experience. Staff were well trained and well mannered. Again, it is not easy to find people in Vietnam who know what services are and provide quality services. If asked whether to stay one more time, I'll surely answer 'yes'.

Reviewed March 02, 2013

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8.0
Excellent
Jyoji from Singapore
Couple
1 King Bed Classic Overwater City View
Stayed 1 night in December 2013

Lovely hotel, Big comfy room, Sunset Bar.”

Room size and comfort, Sunset Bar, Tranquility.

We loved our stay at the Intercontinental WestLake Hanoi. After spending a few days in the Old Quarters, the Intercontinental WestLake was a needed refresher from all the traffic and dust in the Old Quarters. The hotel surroundings were so peaceful that we felt like we were transported out of Hanoi. Beautiful view of West Lake and especially from the Sunset Bar. We stayed in the king bed overwater room and it was lovely. Very spacious room, with a great sized bathroom, comfortable linen, pillow menu, private balcony, good size bathtub for 2. It basically met all our "wants" for a hotel room. We also ordered some room service, basically bun cha and spring rolls, and it came fast and more importantly, still hot and not cold. It also tasted good! Service at the front desk was good, and met my expectations of any 5star establishment. Overall, when we re-visit Hanoi again in the future, I would not stay at the hotels in the Old Quarters, but choose the Intercontinental WestLake instead.

Reviewed December 08, 2013

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9.7
Exceptional
Scott from Australia
Business traveler
Classic Room
Stayed 3 nights in May 2013

A really nice time was had by us both.”

Food, service and quality of hotel.

Our stay at Intercontinental Hanoi Westlake was just wonderful. We went to rest and spent most of our time moving between bed and restaurant - eating, sleeping, watching movies and then again. The gym was well equipped and I found it easy to follow my daily fitness routine. Only drawback? The swimming is not good if you like doing laps for exercise. But really, this was an outstanding experience and we will go back again!

Reviewed May 29, 2013

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9.0
Exceptional
Barry from Australia
Couple
Stayed 1 night in September 2009

Intercontinental -"Hide Away"”

Unique, Boutiquie, Clean, Modern,Great new gym exercise area, quiet, nice swimming pool, big rooms.
Some workers English skills were just Ok

The Intercontinental is a real hideaway because most of the Taxi drivers did not know where it was. We thought it must be new! Having got there without too much fuss, you could feel the taxi driver feeling somewhat surprised and a little ditzy for not knowing. What a great entrance to a lovely and beautiful hotel tucked away from the bust streets of Hanoi. Grand entrance with attentive staff. Check in was simple and easy and lady walked us up to the deluxe room which was worth the extra money. Spacious, clean, modern but with keeping in with Asian decor. Modern Flatscreen T.V's, large King bed, sitting area and a large barthroom. The room had a view of the lake which wraps around the whole complex.Looks great at night but during the day, not so spectacular. It is a very large Hotel with also what they call the "Pavillion" which is another block of rooms built on stilts on the lake facing the amazing pool. Definately spend the extra $20 US for breakfast as they have the biggest range of buffet breakfast that any international travller could eat. If your a coffee buff, The coffee is ok, but not the same in most western countries. They do do latte, cap etc. Prices for Mini Bar and in room dining was medium to high. What you would expect for a genuine 4.5 star hotel. If your not happy with the prices, you can also hop in a cab and go around the old quarter and find somewhere to eat. We did one night, hot, sweaty, busy and not worth saving the extra cash. On the way back, taxi could not find the Hotel even being given the business card. That's ok beacuse it's near the Sheraton which all taxi drivers know. We got back to the sancuary of the hotel!If you like to do abit of excerise on holidays, this has the best facilities in Vietnam. Worth the stay!

Reviewed September 22, 2009

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8.7
Excellent
Lalaine from Australia
Couple
Stayed 1 night in September 2013

Wonderfully relaxing. ”

Facilities, food and staff

My husband and I thoroughly enjoyed out stay at the Intercontinental Hanoi Westlake hotel. The staff were very helpful and friendly. The room was clean, comfortable with a generous bathroom. The hotel is a little out of the way from the old quarter (about 15mins by taxi) but there are metered taxis at the hotel ready at all times. But apart from that, I highly recommend this hotel.

Reviewed September 08, 2013

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10.0
Exceptional
Serena from Australia
Couple
Stayed 3 nights in December 2012

Great hotel. Friendly staff. Would return”

Gymnasium. Dining options. Clean

Intercontinental location is quite with very little shops around. Great place to go for a lake walk or have relaxing drink by the bar with a 360 view of the Westlake. We had dinner at all three restaurants without any fault to staff, quality or variety. All excellent. My partner and i are gym junkies so we really enjoyed the air conditioned gym and yoga class. equipment is clean and functional with complimentary bottles of water at every cardio station. Jacuzzi and sauna also available there. Free Wi Fi available in the gym and hotel lobby was perfect for checking flights. The mornings were a little noisy with the sound of the cleaners trolley being pushed on the tiles. We cold hear the room above us getting cleaned as well as foot steps. i am a light sleeper so it effected me more. But other than that it is relatively quite and serene. TV reception quality was not as good as the two hotels we visited prior.

Reviewed December 18, 2012

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9.3
Exceptional
Lloyd from United Kingdom
Family with teens
Stayed 1 night in April 2012

Fantastic Location”

The sunset bar is one of the best places in vietnam to watch the sun go down

fantastic hotel as is expected from this chain. rooms were locally influenced but had all the usual intercontinental features. location is not great for tourist sites, but given the facilities you could simply stay in the hotel. pool is stunning but its the sunset bar overlooking the west lake that makes this hotel. we had dinner in one night and the food was fantastic. no need for a la carte as the buffet was comparable with the best hotels in hk. however we need to discuss the bread! probably the best home baked bread i have ever had. not sure whether this is the french influence in hanoi but trust me it was brilliant. if your looking for a luxury location in hanoi this is highly rated. its not the metropole which is beautiful. but its a lot cheaper so enjoy!

Reviewed April 19, 2012

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8.3
Excellent
Manha from United States
Couple
Stayed 1 night in February 2013

Good value and alternative to Old Quarter”

Resort feel, value and large bathroom

The hotel has a resort feel and an amazing view of the Westlake. Our room has nice furnishing and a large bathroom. The staff was very accommodating when we asked for a late check-out at 4pm. It would have been a perfect stay except the quacking sound all night long. A local might be raising ducks or frogs by the street right next to the hotel. Not sure if there’s anything the hotel could do about it but it was difficult to sleep with the noise. Ask for a pool/Westlake facing room. The location can be pros and cons depending on what you want. We stayed at the Intercontinental at the beginning of our trip and then at the Sofitel Metropole in the Old Quarter at the end of our trip. This arrangement gave us a chance to experience both areas. If you are taking a tour (we did the Food on Foot lunch tour), it’s probably better to stay in the Westlake area as you pay less for the hotel, get more room and it’s likely to be more quieter. If you plan to wander around in the Old Quarter, staying in the area is definitely more convenient.

Reviewed March 26, 2013

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9.2
Exceptional
Mitchell from Philippines
Couple
1 King Bed Classic Overwater City View
Stayed 1 night in July 2016

Great place and a superb service”

The staff were very accomodating. We asked to be transferred to get an amazing view and they delivered. (Remember to request for a front view, however, if you like to observe the locals fishing, the back part is a good spot) It was very quiet and the feel of sitting at the balcony with the lapping water underneath us gave us the exact reason why we chose intercontinental- to unwind and feel like we are outside Hanoi without the need to travel far. I was totally surprised when I received a birthday cake delivered to our room- they totally made my day! Staff- accomodating, courteous and they speak English very well. We also noted that they have korean speaking staff. Pool- 7am-7pm. clean, does not smell of too much chlorine. I just hope they have another shallower one- the kid's pool was too shallow and the other was a bit deep for me at 1,76. Gym- open and trainer is available until 11 pm. Dinner buffet- pricey at 999, but worth it. Many choices including unlimited lamb chops and lobster(request from the waiter) drinks not included in the price. Breakfast- they have cold cuts, bread and cereal for those who prefer cold and warm soup and rice for those who prefer warm food. Beds- the pillows are extra soft(there is a pillow menu - choose from water to rattan pillow. Extra- the staff claps to get a taxi which is amusing for me. One can apply for an IHG rewards club free of charge.(15% discount )

Reviewed July 26, 2016

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9.7
Exceptional
Michelle from United Kingdom
Couple
Upgraded Classic
Stayed 2 nights in December 2014

A bit of luxury in the bustling city of Hanoi”

Service, Comfort, Luxury

We loved our stayed at the Intercontinental. We stayed here over Christmas and the staff did everything they could to help us and make sure we enjoyed our stay. The room was very comfortable and spacious. The whole hotel feels very luxurious and has plenty going on so we didn't need to leave. We upgraded to a club room which was very worthwhile as you get access to the club lounge entitling you to free drinks (soft, wine, cocktails etc), breakfast, afternoon tea and snacks in the evening so you can definitely get your moneys worth. The hotel is slightly away from the centre of Hanoi so you would need to get a taxi or shuttle bus to get there if that's what you are after, but there are a few restaurants and bars in walking distance if you're not fussed about going into the centre of town. Overall I would absolutely recommend this hotel, we had an amazing Christmas there.

Reviewed January 02, 2015

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9.3
Exceptional
Grace from Singapore
Group
Stayed 2 nights in October 2012

I love Intercontinental Hanoi”

Great service

Enjoy my very short stay at the intercontinental hanoi westlake. Great service from the hotel staffs, love the scenic Westlake view

Reviewed October 18, 2012

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9.2
Exceptional
bruce from New Zealand
Couple
Upgraded Classic
Stayed 1 night in March 2017

Fantastic service”

The staff at Intercontinental Westlake were excellent, from check in, to meal service, club lounge and check out...I thought the staff at Metropole Hanoi were the best but I think the staff here might even be better!

Reviewed March 28, 2017

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10.0
Exceptional
Azizi from Malaysia
Family with teens
Stayed 3 nights in November 2014

Superb lakeside hotel”

Location, food and value for money

we had a wonderful three night stay at this new hotel. The check in and out was fast and the staff were excellent. We were transferred to our rooms on a buggy with our luggages. The rooms were large and connected. Our rooms were over the water of the westlake and the views were pretty amazing. Breakfast spread was excellent with all the local and western food to choose from. We will definitely stay there again if we are in Hanoi.

Reviewed December 03, 2014

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9.3
Exceptional
Jenna from United States
Couple
Stayed 2 nights in January 2014

Excellent especially for the price of the rooms”

Comfort, price, quiet

My husband and I had a fabulous two days at the Intercontinental Hotel in Hanoi. We were originally at a hotel in the center of the city, but the noise drove us to move to the Intercontinental, and we were very pleased with our choice. We had a wonderful view of the lake. I would definitely recommend spending a bit more money for Club access. They had a even buffet and drinks that was well worth the money.

Reviewed January 15, 2014

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8.7
Excellent
Ronan from United Kingdom
Couple
1 King Bed Classic Overwater Lake View
Stayed 1 night in March 2014

Luxurious, go for a room with a view of the lake!”

Amazing view across the lake, fantastic breakfast, huge luxury room

Visited here on the last night of our 3-week honeymoon travelling Vietnam. The staff delivered a card and a chocolate fondue to our room as a gift! Friendly and helpful staff, excellent English. Had a room with an amazing room across the lake. Fantastic bathroom with great toiletries, although the hot water wasn't really hot enough. Huge room. Not the best location as it isn't really in the city centre, but a short (and cheap) taxi ride to the sight and sounds of Hanoi. Breakfast was immense and hugely varied, but still very tasty: you won't be disappointed. Choice of several restaurants and bars, although they are significantly more expensive than other hotels I visited. Great cocktail menu. TOP TIP: register for Intercontinental Rewards, as this gives free Wifi and late check-out.

Reviewed March 19, 2014

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9.0
Exceptional
Mikko from Finland
Family with young children
Classic Room
Stayed 2 nights in July 2013

Great hotel by the lake ”

Restaurants, location, club lounge

The design of Hanoi Westlake is very extraordinary, as it is built on top of the lake. Everything worked well and we find the whole staff very helpful and spoke english well. We travelled with our 4 months old son, and a baby cot was immediately set up when we asked for it. Pay some extra to get the club lounge access, it was really worth it. We have experienced many club lounges in Vietnam, and this was one of the very good ones.

Reviewed July 10, 2013

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9.7
Exceptional
Ariana from Singapore
Group
Stayed 3 nights in December 2012

Grand and Luxorious hoetl”

Hoetl on the lake

Service at Intercontinental Hanoi was excellent. The staff were well-mannered and polite. THe hotel was luxorious and grand. Very fine hotel. However, it was not near to the city-old quarters. Approximately 15mins by cab. Highly reccomended for couples who want to relax at a nice hotel with a excellent lakeview, yet quiet and peaceful at night.

Reviewed December 26, 2012

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