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InterContinental Hanoi Westlake

"Exquisite food and very good service and prices."

Jeffery - October 20, 2018
King Bed Overwater Panoramic View InterContinental Hanoi Westlake
Lobby InterContinental Hanoi Westlake
Lobby InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake

5 Tu Hoa, Tay Ho District, Hanoi, Vietnam - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
YNOT 200 m
Vietfighter 240 m
Hoa Fashion 240 m
Hanoi Design Centre 330 m
Lacquer and more 350 m
Wood Plus Vietnam 350 m
Bamboo Village Shop 380 m
Module 7 390 m
L'Atelier 560 m
Morning Ladies Street Market 590 m
Nearby landmarks
Presidential Palace Historical Site 2.21 km
Ho Chi Minh Mausoleum 2.49 km
One Pillar Pagoda 2.81 km
Vietnam Military History Museum 3.03 km
Old Quarter 3.39 km
Temple of Literature & National University 3.52 km
St. Joseph's Cathedral 3.81 km
Vietnam Museum of Ethnology 3.95 km
Hoa Lo Prison 4.04 km
Vietnamese Women's Museum 4.47 km
8.0

Excellent

Location rating score

2.3 kilometers from city center
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Cheaper than 78% of all properties in Hanoi in the last 24 hoursCompared to 3,054 Hanoi properties at Agoda for various dates
Value for money8.2
Distance to city center3 km
Location rating8.0
Nearest airportGia Lam Airport (VVGL)
Distance to airport6.3 km

Rooms available at InterContinental Hanoi Westlake

Excellent
Room comfort & quality
8.5
Superior Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds or 1 double b...
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King Bed Overwater Pavilion
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Intercontinental Club Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed or 2 single be...
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King Bed Overwater Panoramic View
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 1 king bed
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Twin Bed Overwater Pavilion
...
  • Room size: 43 m²/463 ft²
  • Partial lake view
  • 2 single beds
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King Bed Grand Westlake Suite
...
  • Room size: 80 m²/861 ft²
  • Lake view
  • 1 king bed
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King Bed Lotus Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Superior Twin bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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King Bed Club Intercontinental
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Twin Bed Club Intercontinental
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at InterContinental Hanoi Westlake?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 88 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, InterContinental Hanoi Westlake has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at InterContinental Hanoi Westlake?

InterContinental Hanoi Westlake does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about InterContinental Hanoi Westlake

  • 10.0
    Exceptional
    Location

    "Nice location, Kind crew, Beautiful view"

    YONG

    |

    January 28, 2020

  • 8.0
    Very good

    "Excellent view and place to relax."

    Veronica

    |

    September 24, 2018

  • 8.8
    Excellent

    "PROs: Excellent for business trip."

    Ivan

    |

    March 22, 2018

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Room comfort score
8.5/10
Room size
33 sqm.
Cleanliness score
8.8/10
Service score
8.7/10
Better than
97
%
of Hanoi properties
Bigger than
94
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Better than
90
%
of Hanoi properties
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Overall rating:
8.4
Excellent
2,113 reviews
Cleanliness
8.8
Facilities
8.6
Location
8.0
Read all reviews >
What travelers say they love:
The our next business trip will come again
Chatchailai from Thailand
Business traveler
More about InterContinental Hanoi Westlake

More about InterContinental Hanoi Westlake

With the combined comforts of the ever-tranquil West lake, spacious accommodation, luxurious facilities and attentive Vietnamese hospitality, guests will soon discover that the InterContinental Hanoi Westlake is the perfect place to stay, whether travelling for the purposes of business or leisure. Blending Vietnamese grace with understated service and In-the-Know knowledge, InterContinental Hanoi Westlake turns a visit to the City of Peace into an unforgettable experience. Our 293 elegantly appointed guestrooms and suites are cloaked in a tranquil residential setting. Of these rooms, 132 are located on two unique Island Pavilions set just above the picturesque waters of West Lake. Contemporary Vietnamese design meets spacious intimacy with cream coloured walls and dark timber floors and furniture, complemented by rich textures and vibrant colours. Each room and suite features a private balcony with a superb view of either West Lake or the Hanoi skyline. Our uniquely designed and intimate dining facilities offer a delicious array of fare from around the world. Whether you’re in the mood for Italian, a classic brasserie, authentic Vietnamese, or a delicious cocktail as the sun goes down, the InterContinental® Hanoi Westlake has it all.

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Most talked about facilities

Breakfast
61 mentions
Food & Dining
37 mentions
View
37 mentions
Swimming Pool
28 mentions

What they offer

10.0
Exceptional

"Everything about this hotel is magical."

lurdes

|

December 21, 2017

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Cafe du lac
Cuisine:Asian, International, Vietnamese
Menu:Buffet, A-la-carte
Saigon Restaurant
Cuisine:Vietnamese
Menu:Buffet
Milan Restaurant
Cuisine:Italian
Menu:Buffet

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Quan Kien Passion Restaurant
750 m Vietnamese
La Cooperative
1.2 km Vietnamese
Ommani
1.3 km Vietnamese
Asian cuisine
Asian cuisine
Maison de Tet Decor
220 m Asian, Australian, Cafe
Restaurant Kobala
240 m Asian, Vietnamese
Lion's Hut Restaurant
270 m Asian, Sri Lankan
Cafe
Cafe
Hanoi Sandwich House
350 m Cafe, European
Oriberry Coffee
370 m Cafe
Annam Cafe Gourmet
690 m Cafe, Delicatessen, European

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of InterContinental Hanoi Westlake from real guests

Overall rating
8.4
Excellent
From 2113 reviews
8.8Cleanliness
8.7Service
8.6Facilities
Agoda Reviews (1572)Booking.com Reviews (541)
Rating via Agoda8.4
/
10
Cleanliness8.8
Facilities8.6
Location8.0
Room comfort and quality8.5
Service8.7
Value for money8.2
High score for Hanoi
Rating
9+ Exceptional (410)
8-9 Excellent (238)
7-8 Very Good (258)
6-7 Good (99)
<6 Below Expectation (89)
Time of the year
Mar - May (257)
Jun - Aug (313)
Sep - Nov (248)
Dec - Feb (276)
All guests (1572)
All room types
All languages

Show reviews that mention 

Showing 1094 verified guest comments
12345
9.3
Exceptional
Junko from Japan
Business traveler
Stayed 1 night in October 2012

Tranquil hotel life”

spacious room, privacy

I was surprised with great pleasure at the tranquility the hotel is proud of. It is located in the country's capital, Hanoi, where you can't avoid hustles and bustles of people, motorbikes and cars. But you'll feel you're totally away from such noise. Intercontinental Hanoi Westlake Hotel is one of rare hotels located in Vietnam which know what guests really want and what they have to offer to their guests. The quality of service is excellent as all their staff members are well trained.

Reviewed October 24, 2012
10.0
Exceptional
Julian from United Kingdom
Couple
Stayed 1 night in September 2012

Wow amazing hotel!”

Location, location, location!

The Hanoi Intercontinental westlake is truly gorgeous, a sprawling holtel over the west lake with fabulous views and huge well appointed rooms. For the price I dont think you will find a more satifying stay in Hanoi, only around 100,000 dong to the centre of the town with its fabulous restaurants but the food in the intercontinental is amazing but pretty expensive. One of the nicest hotels I have ever stayed in

Reviewed October 02, 2012
10.0
Exceptional
Soegondo from Indonesia
Family with young children
Stayed 4 nights in December 2012

Good location nice rooms, far from city”

Services

We are together on five person and then came in the hotel around 9 pm. The situation on the lobby at the momment is very busy, because at the same time, a group of people came in also. But when we are at in front of reception, all the proccess are going well and we got the room and key within a minute and the reception itself are very friendly. The room is very good condition and maintain very clean condition every day. Also when we take a breakfast, all the food and all the service in charge, serving us in very friendly and very quick. We are 4 night in Westlake, and the summary, we are very satisfly for all services from Intercontinental Westlake Hanoi.

Reviewed January 02, 2013
9.3
Exceptional
Junko from Japan
Business traveler
Stayed 1 night in February 2013

Just amazing”

A million dollar-worth tranquility in hustled and bustled Hanoi

This is my second stay at Intercontinental Hanoi Westlake. I still could not believe the quiet, tranquil and romantic atmosphere the hotel offered. It is a "once in a lifetime in Hanoi" experience. Staff were well trained and well mannered. Again, it is not easy to find people in Vietnam who know what services are and provide quality services. If asked whether to stay one more time, I'll surely answer 'yes'.

Reviewed March 02, 2013
8.0
Excellent
Jyoji from Singapore
Couple
King Bed Overwater Pavilion
Stayed 1 night in December 2013

Lovely hotel, Big comfy room, Sunset Bar.”

Room size and comfort, Sunset Bar, Tranquility.

We loved our stay at the Intercontinental WestLake Hanoi. After spending a few days in the Old Quarters, the Intercontinental WestLake was a needed refresher from all the traffic and dust in the Old Quarters. The hotel surroundings were so peaceful that we felt like we were transported out of Hanoi. Beautiful view of West Lake and especially from the Sunset Bar. We stayed in the king bed overwater room and it was lovely. Very spacious room, with a great sized bathroom, comfortable linen, pillow menu, private balcony, good size bathtub for 2. It basically met all our "wants" for a hotel room. We also ordered some room service, basically bun cha and spring rolls, and it came fast and more importantly, still hot and not cold. It also tasted good! Service at the front desk was good, and met my expectations of any 5star establishment. Overall, when we re-visit Hanoi again in the future, I would not stay at the hotels in the Old Quarters, but choose the Intercontinental WestLake instead.

Reviewed December 08, 2013
9.7
Exceptional
Scott from Australia
Business traveler
Superior Room
Stayed 3 nights in May 2013

A really nice time was had by us both.”

Food, service and quality of hotel.

Our stay at Intercontinental Hanoi Westlake was just wonderful. We went to rest and spent most of our time moving between bed and restaurant - eating, sleeping, watching movies and then again. The gym was well equipped and I found it easy to follow my daily fitness routine. Only drawback? The swimming is not good if you like doing laps for exercise. But really, this was an outstanding experience and we will go back again!

Reviewed May 29, 2013
9.0
Exceptional
Barry from Australia
Couple
Stayed 1 night in September 2009

Intercontinental -"Hide Away"”

Unique, Boutiquie, Clean, Modern,Great new gym exercise area, quiet, nice swimming pool, big rooms.
Some workers English skills were just Ok

The Intercontinental is a real hideaway because most of the Taxi drivers did not know where it was. We thought it must be new! Having got there without too much fuss, you could feel the taxi driver feeling somewhat surprised and a little ditzy for not knowing. What a great entrance to a lovely and beautiful hotel tucked away from the bust streets of Hanoi. Grand entrance with attentive staff. Check in was simple and easy and lady walked us up to the deluxe room which was worth the extra money. Spacious, clean, modern but with keeping in with Asian decor. Modern Flatscreen T.V's, large King bed, sitting area and a large barthroom. The room had a view of the lake which wraps around the whole complex.Looks great at night but during the day, not so spectacular. It is a very large Hotel with also what they call the "Pavillion" which is another block of rooms built on stilts on the lake facing the amazing pool. Definately spend the extra $20 US for breakfast as they have the biggest range of buffet breakfast that any international travller could eat. If your a coffee buff, The coffee is ok, but not the same in most western countries. They do do latte, cap etc. Prices for Mini Bar and in room dining was medium to high. What you would expect for a genuine 4.5 star hotel. If your not happy with the prices, you can also hop in a cab and go around the old quarter and find somewhere to eat. We did one night, hot, sweaty, busy and not worth saving the extra cash. On the way back, taxi could not find the Hotel even being given the business card. That's ok beacuse it's near the Sheraton which all taxi drivers know. We got back to the sancuary of the hotel!If you like to do abit of excerise on holidays, this has the best facilities in Vietnam. Worth the stay!

Reviewed September 22, 2009
8.7
Excellent
Lalaine from Australia
Couple
Stayed 1 night in September 2013

Wonderfully relaxing. ”

Facilities, food and staff

My husband and I thoroughly enjoyed out stay at the Intercontinental Hanoi Westlake hotel. The staff were very helpful and friendly. The room was clean, comfortable with a generous bathroom. The hotel is a little out of the way from the old quarter (about 15mins by taxi) but there are metered taxis at the hotel ready at all times. But apart from that, I highly recommend this hotel.

Reviewed September 08, 2013
10.0
Exceptional
Serena from Australia
Couple
Stayed 3 nights in December 2012

Great hotel. Friendly staff. Would return”

Gymnasium. Dining options. Clean

Intercontinental location is quite with very little shops around. Great place to go for a lake walk or have relaxing drink by the bar with a 360 view of the Westlake. We had dinner at all three restaurants without any fault to staff, quality or variety. All excellent. My partner and i are gym junkies so we really enjoyed the air conditioned gym and yoga class. equipment is clean and functional with complimentary bottles of water at every cardio station. Jacuzzi and sauna also available there. Free Wi Fi available in the gym and hotel lobby was perfect for checking flights. The mornings were a little noisy with the sound of the cleaners trolley being pushed on the tiles. We cold hear the room above us getting cleaned as well as foot steps. i am a light sleeper so it effected me more. But other than that it is relatively quite and serene. TV reception quality was not as good as the two hotels we visited prior.

Reviewed December 18, 2012
9.3
Exceptional
Lloyd from United Kingdom
Family with teens
Stayed 1 night in April 2012

Fantastic Location”

The sunset bar is one of the best places in vietnam to watch the sun go down

fantastic hotel as is expected from this chain. rooms were locally influenced but had all the usual intercontinental features. location is not great for tourist sites, but given the facilities you could simply stay in the hotel. pool is stunning but its the sunset bar overlooking the west lake that makes this hotel. we had dinner in one night and the food was fantastic. no need for a la carte as the buffet was comparable with the best hotels in hk. however we need to discuss the bread! probably the best home baked bread i have ever had. not sure whether this is the french influence in hanoi but trust me it was brilliant. if your looking for a luxury location in hanoi this is highly rated. its not the metropole which is beautiful. but its a lot cheaper so enjoy!

Reviewed April 19, 2012
8.3
Excellent
Manha from United States
Couple
Stayed 1 night in February 2013

Good value and alternative to Old Quarter”

Resort feel, value and large bathroom

The hotel has a resort feel and an amazing view of the Westlake. Our room has nice furnishing and a large bathroom. The staff was very accommodating when we asked for a late check-out at 4pm. It would have been a perfect stay except the quacking sound all night long. A local might be raising ducks or frogs by the street right next to the hotel. Not sure if there’s anything the hotel could do about it but it was difficult to sleep with the noise. Ask for a pool/Westlake facing room. The location can be pros and cons depending on what you want. We stayed at the Intercontinental at the beginning of our trip and then at the Sofitel Metropole in the Old Quarter at the end of our trip. This arrangement gave us a chance to experience both areas. If you are taking a tour (we did the Food on Foot lunch tour), it’s probably better to stay in the Westlake area as you pay less for the hotel, get more room and it’s likely to be more quieter. If you plan to wander around in the Old Quarter, staying in the area is definitely more convenient.

Reviewed March 26, 2013
9.2
Exceptional
Mitchell from Philippines
Couple
King Bed Overwater Pavilion
Stayed 1 night in July 2016

Great place and a superb service”

The staff were very accomodating. We asked to be transferred to get an amazing view and they delivered. (Remember to request for a front view, however, if you like to observe the locals fishing, the back part is a good spot) It was very quiet and the feel of sitting at the balcony with the lapping water underneath us gave us the exact reason why we chose intercontinental- to unwind and feel like we are outside Hanoi without the need to travel far. I was totally surprised when I received a birthday cake delivered to our room- they totally made my day! Staff- accomodating, courteous and they speak English very well. We also noted that they have korean speaking staff. Pool- 7am-7pm. clean, does not smell of too much chlorine. I just hope they have another shallower one- the kid's pool was too shallow and the other was a bit deep for me at 1,76. Gym- open and trainer is available until 11 pm. Dinner buffet- pricey at 999, but worth it. Many choices including unlimited lamb chops and lobster(request from the waiter) drinks not included in the price. Breakfast- they have cold cuts, bread and cereal for those who prefer cold and warm soup and rice for those who prefer warm food. Beds- the pillows are extra soft(there is a pillow menu - choose from water to rattan pillow. Extra- the staff claps to get a taxi which is amusing for me. One can apply for an IHG rewards club free of charge.(15% discount )

Reviewed July 26, 2016
9.7
Exceptional
Michelle from United Kingdom
Couple
Intercontinental Club Room
Stayed 2 nights in December 2014

A bit of luxury in the bustling city of Hanoi”

Service, Comfort, Luxury

We loved our stayed at the Intercontinental. We stayed here over Christmas and the staff did everything they could to help us and make sure we enjoyed our stay. The room was very comfortable and spacious. The whole hotel feels very luxurious and has plenty going on so we didn't need to leave. We upgraded to a club room which was very worthwhile as you get access to the club lounge entitling you to free drinks (soft, wine, cocktails etc), breakfast, afternoon tea and snacks in the evening so you can definitely get your moneys worth. The hotel is slightly away from the centre of Hanoi so you would need to get a taxi or shuttle bus to get there if that's what you are after, but there are a few restaurants and bars in walking distance if you're not fussed about going into the centre of town. Overall I would absolutely recommend this hotel, we had an amazing Christmas there.

Reviewed January 02, 2015
9.3
Exceptional
Grace from Singapore
Group
Stayed 2 nights in October 2012

I love Intercontinental Hanoi”

Great service

Enjoy my very short stay at the intercontinental hanoi westlake. Great service from the hotel staffs, love the scenic Westlake view

Reviewed October 18, 2012
9.2
Exceptional
bruce from New Zealand
Couple
Intercontinental Club Room
Stayed 1 night in March 2017

Fantastic service”

The staff at Intercontinental Westlake were excellent, from check in, to meal service, club lounge and check out...I thought the staff at Metropole Hanoi were the best but I think the staff here might even be better!

Reviewed March 28, 2017
10.0
Exceptional
Azizi from Malaysia
Family with teens
Stayed 3 nights in November 2014

Superb lakeside hotel”

Location, food and value for money

we had a wonderful three night stay at this new hotel. The check in and out was fast and the staff were excellent. We were transferred to our rooms on a buggy with our luggages. The rooms were large and connected. Our rooms were over the water of the westlake and the views were pretty amazing. Breakfast spread was excellent with all the local and western food to choose from. We will definitely stay there again if we are in Hanoi.

Reviewed December 03, 2014
9.3
Exceptional
Jenna from United States
Couple
Stayed 2 nights in January 2014

Excellent especially for the price of the rooms”

Comfort, price, quiet

My husband and I had a fabulous two days at the Intercontinental Hotel in Hanoi. We were originally at a hotel in the center of the city, but the noise drove us to move to the Intercontinental, and we were very pleased with our choice. We had a wonderful view of the lake. I would definitely recommend spending a bit more money for Club access. They had a even buffet and drinks that was well worth the money.

Reviewed January 15, 2014
8.7
Excellent
Ronan from United Kingdom
Couple
King Bed Overwater Panoramic View
Stayed 1 night in March 2014

Luxurious, go for a room with a view of the lake!”

Amazing view across the lake, fantastic breakfast, huge luxury room

Visited here on the last night of our 3-week honeymoon travelling Vietnam. The staff delivered a card and a chocolate fondue to our room as a gift! Friendly and helpful staff, excellent English. Had a room with an amazing room across the lake. Fantastic bathroom with great toiletries, although the hot water wasn't really hot enough. Huge room. Not the best location as it isn't really in the city centre, but a short (and cheap) taxi ride to the sight and sounds of Hanoi. Breakfast was immense and hugely varied, but still very tasty: you won't be disappointed. Choice of several restaurants and bars, although they are significantly more expensive than other hotels I visited. Great cocktail menu. TOP TIP: register for Intercontinental Rewards, as this gives free Wifi and late check-out.

Reviewed March 19, 2014
9.0
Exceptional
Mikko from Finland
Family with young children
Superior Room
Stayed 2 nights in July 2013

Great hotel by the lake ”

Restaurants, location, club lounge

The design of Hanoi Westlake is very extraordinary, as it is built on top of the lake. Everything worked well and we find the whole staff very helpful and spoke english well. We travelled with our 4 months old son, and a baby cot was immediately set up when we asked for it. Pay some extra to get the club lounge access, it was really worth it. We have experienced many club lounges in Vietnam, and this was one of the very good ones.

Reviewed July 10, 2013
9.7
Exceptional
Ariana from Singapore
Group
Stayed 3 nights in December 2012

Grand and Luxorious hoetl”

Hoetl on the lake

Service at Intercontinental Hanoi was excellent. The staff were well-mannered and polite. THe hotel was luxorious and grand. Very fine hotel. However, it was not near to the city-old quarters. Approximately 15mins by cab. Highly reccomended for couples who want to relax at a nice hotel with a excellent lakeview, yet quiet and peaceful at night.

Reviewed December 26, 2012
12345
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