InterContinental Heilong Lake
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"The Hotel is beautifully decorated for Christmas. The staff..."

SuzanneChina
Lobby
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6.3 Good location
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6.3Location
  • Air conditioning

  • Mini bar

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Guests are required to show a valid government-issued ID card or passport upon check-in.

Verified traveler reviews

Agoda Reviews (7)
Booking.com Reviews (27)

5.4

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Review score
based on 7 reviews
  • Cleanliness 5.7
  • Facilities 6.5
  • Location 6.3
  • Room comfort and quality 5.3
  • Service 5.1
  • Value for money 5.4
Good
based on 6 reviews
  • Cleanliness 5.7
  • Facilities 6.5
  • Location 7.0
  • Room comfort and quality 7.0
  • Service 5.7
  • Value for money 6.0
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Location 2.0
  • Room comfort and quality 2.0
  • Service 2.0
  • Value for money 2.0
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  • Deluxe
  • Room with View

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3.3
JUN from China
Group
Deluxe
Stayed 1 night in August 2014
Bad experience”
best swimming pool only
It's a terrible experience in this hotel. We checked in at 2:00pm, and the room still had not been cleaned for 2 hours when we backed 4:00pm. And the service attitude you will meet the worst level about 5-star hotel. Never come again, give you a advice, do not come here, it's only 2-star service with 5-star condition, they have no any ability to serve a 5-star IHG.
Reviewed August 18, 2014
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8.0
QI from China
Family with young children
Deluxe
Stayed 1 night in March 2017
Very good”
还算不错,感觉会比三亚的洲际服务好一些,只是不知道为什么浴缸放出来的水是绿色的,而且晚上9点左右基本没什么热水,这对于带小朋友来入住是一件很心塞的事情
Reviewed April 09, 2017
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7.6
JIA from China
Family with young children
Room with View
Stayed 1 night in October 2016
泳池很棒,孩子玩得很开心”
泳池很棒,孩子玩得很开心。早餐一般
Reviewed October 19, 2016
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4.0
Wenqiang from China
Family with young children
Stayed 1 night in July 2016
服务很一般”
带孩子去游完泳,衣服打湿了,希望想借一条浴巾给孩子裹着回酒店,结果被告知不能借,说他们是两个单位,游泳池是棕榈泉的不是洲际的,所以不能借浴巾回酒店。这样的服务真是第一次遇到。不能把孩子一个人留在更衣室我回房间去拿,那就只有让孩子光屁股穿越大堂回房间了。唉。另外,在室外的无边际泳池,夏天晚上8点正是空气宜人的时候,而工作人员这时几乎是用呵斥的方式把客人赶走,感觉很不好。建议室外泳池夏天可以到21:30-22点,这应该不难做到。
Reviewed July 22, 2016
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4.8
Gu from China
Family with young children
Stayed 1 night in July 2016
糊弄中国人的五星级酒店”
不得不说这个酒店地方够大,设施还是很齐全的。五星酒店的外观和气派完全具备,房间也有50多平米,比较宽敞,刚刚到的时候感觉也挺好的。但是入住后从各个细节发现完全是徒有其表。首先直接给你安排一个面对一条挖得稀烂的黄泥路的房间,完全没有任何景观就是一条烂泥路正对着,我们是来度假的,不是来睡觉的,这样的房间任何人都不可能满意! 换了房间后因为大意没有检查床单,(又不是七天168之类的,对五星酒店这方面还是比较信任的)结果第二天早上起来,发现老公的背部位置对的度床单上有一条将近十公分的血痕,仔细检查了也不是我们自己留下的。相当恶心!也证明他们的卫生管理有严重问题。再则早上洗漱,打开洗手盆的热水一直不来,后来突然发现镜子上烫得怕人,可能是用了电热设备加热台盆水,因为怕镜子爆裂就没有用成热水。 再则服务人员也没有笑容,只有一个服务人员向我们问过好,其它的态度感觉都拉长个脸,五星的意思里面最重要的是服务水平的五星级,评服务最多2星。
Reviewed July 18, 2016
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6.3
Hao from China
Family with young children
Deluxe
Stayed 1 night in February 2015
总体不错,服务待改善”
环境,硬件,早餐
硬件不错,服务意识很一般,可能因为是过年的原因, 晚上去中餐厅吃饭的时候服务员忙不过来,没有什么人搭理,点的菜也没有上齐,去游泳的时候被不停的催促,你们快点,我们10点就要关门,希望以后可以改善
Reviewed February 24, 2015
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6.7
zeng from China
Family with young children
Deluxe
Stayed 1 night in May 2014
安静的度假酒店”
客房较大,设施齐备,环境不错
硬件设施尚可,服务有待提高。也许是五一小长假订房饱和,早上10点半我们还未退房,服务员就已经来打扫卫生了。在前台办理退房时足足等了半个小时。
Reviewed May 04, 2014
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