InterContinental Melbourne The Rialto
InterContinental Melbourne The Rialto
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9.6
Exceptional

"Very nice bar, restaurant, staff, ,and room."

Matt

|

April 11, 2018

Guestroom InterContinental Melbourne The Rialto
Guestroom
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Lobby InterContinental Melbourne The Rialto
Lobby
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Interior view InterContinental Melbourne The Rialto
Interior view
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Swimming pool InterContinental Melbourne The Rialto
Swimming pool
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See map InterContinental Melbourne The Rialto
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Exceptional
Location
9.1
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What guests are saying:
Extremely friendly and helpful staff.
Kim X. from Vietnam
Business traveler
In this branch the staff were really friendly and helpful.
Raja from Indonesia
Family with young children
beautful hotel in a prime location i could not fault it the rooms were incredibly large.
James from Australia
Business traveler
Good service. :)
Anh from Vietnam
Solo traveler
ALL the staff were friendly and professional and wanted to help in anyway they could without being pushy. A satisfying experience overall.
George from Australia
Couple
Knowledgeable, welcoming staff. Fabulous hotel, great room (thanks for the upgrade to the honeymoon suite!) Lovely stay - would love to come back!
Igor from United States
Couple
Love the location, the decor ad the facilities. Cannot complain at all.
Patrick from Australia
Couple
The location service and food were really good.it was value for money
mandeep from India
Family with teens

InterContinental Melbourne The Rialto

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 201 reviewsSee what guests said
8.6
/
10
Exceptional cleanliness
9.0
Recommended by 83% of guests
Value for money8.0
Location rating9.1
Nearest airportEssendon Airport (MEB)
Distance to airport11.9 km
  • 530 meters to public transportation

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Air conditioning

Select your room
8.8
Excellent
Room comfort & quality
This property is in high demand!Last booked 5 hours ago
Club Junior Suite
Club Junior Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 super king bed
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Queen Room
Queen Room
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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King Club
King Club
...
  • Room size: 41 m²/441 ft²
  • Non-smoking
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 1 super king bed
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King Deluxe
King Deluxe
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 king bed
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1 King Club Junior Suite
1 King Club Junior Suite
...
  • Room size: 52 m²/560 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
King Iconic Suite
King Iconic Suite
...
  • Room size: 123 m²/1324 ft²
  • Non-smoking
  • 1 king bed
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Club
Club
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 king bed
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King Signature Suite
King Signature Suite
...
  • Room size: 123 m²/1324 ft²
  • Non-smoking
  • 1 king bed
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What people love about the property

  • 10.0
    Exceptional

    "Lovely stay - would love to come back!"

    Igor

    |

    June 27, 2017

  • 8.0
    Very good

    "Staff are nice and helpful It made my stay relax and comfortable"

    HO

    |

    May 5, 2017

  • 8.0
    Very good

    "Loved staying here with my family!"

    Seul K.

    |

    November 10, 2016

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More about InterContinental Melbourne The Rialto

More about InterContinental Melbourne The Rialto

7.6
Very good

"The staff were friendly and helpful"

James

|

March 26, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Alluvial
10 m Australian, Gluten Free, International
Market Lane Bar
20 m Australian, Gluten Free
Negroni Bar & Grill
30 m Australian, Italian
American cuisine
American cuisine
Ms Collins
240 m American, Asian
5 and Dime Bagels
250 m American
The Bank on Collins
310 m American, Australian, Bar
Asian cuisine
Asian cuisine
Yuzu Cafe & Cuisine
30 m Asian, Fusion, Japanese
Kass Kass Restaurant
200 m Asian, Korean
Chilli India
210 m Asian, Halal, Indian

What they offer

10.0
Exceptional

"Fantastic facility and staff"

Ulf

|

December 22, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Please note that there is a 1.5% charge when you pay with a credit card.

Real reviews from real guests

Agoda Reviews (201)Booking.com Reviews (1228)
8.6
/
10
Cleanliness9.0
Facilities8.4
Location9.1
Room comfort and quality8.8
Service8.7
Value for money8.0
Provided by verified guests of Agoda
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All guests (201)
All room types

Show reviews that mention 

Showing 137 verified guest comments
12345
9.6
Exceptional
Ana from Timor-Leste
Couple
King Deluxe
Stayed 3 nights in December 2018
Amazing experience”
From the start the staff was amazing. We get to Melbourne in an early flight so get to hotel around 9am. The girl at the reception was very nice and was able to give us a room in about a hour! The hotel is near the tram stops, so perfect to get around. The door staff is always polite. The room is big, comfortable bed, coffee machine in the room, big shower. The only thing I would prefer is if the room had window to the street insteadof the hall. We had Christmas dinner on alluvial which was also very good. Definitely a hotel to visit.
Reviewed January 04, 2019
9.2
Exceptional
Adora from Singapore
Couple
Deluxe
Stayed 1 night in September 2018
Great location, Comfortable room”
If you're coming from the airport, just hop on the skybus to the city. When you alight at the southern cross station it's a 5-7min walk to the hotel. Right in the heart of the CBD. There's a supermarket across the road from the hotel and good eateries located close by. Location is great. I arrived at noon and managed to get an early check-in which I'm thankful for. The room was very comfortable, great pillows and bed. Water pressure in the shower was great. The only issue we had was the air conditioning in the room. We set it at 16 degrees but it still felt like 26 degrees. As we were only staying for one night and it was already quite late in the evening, we did not call engineering to come fix the issue. When I gave feedback to the check out staff, she was really nice to not charge us for the two cokes we had from the mini bar to make up for the air conditioning issue. Overall, a good experience. I would stay at the Intercontinental again.
Reviewed September 05, 2018
10.0
Exceptional
Alex from Australia
Business traveler
1 King Junior Suite
Stayed 2 nights in January 2018
BEST SERVICE EVER EXPERIENCED FROM A HOTEL”
As an Ambassador they gave me x2 room upgrades to a massive suite fit for a king & extended 4pm checkout. Free water, chocolates provided daily, Nespresso and Capsules were a big bonus for the busy traveller. Room service was prompt and amazingly tasty food. One night i arrived to the hotel in a bad mood as we had a screaming kid in the back seat and upon handing my keys to the gentleman at valet, he could clearly see that i was in a pretty bad mood. So he phoned me once i got to my room and he advised me that a bottle of red wine will be delivered to my room free of charge to brighten my mood. I couldn't believe it ! Very good, attentive and caring service. The staff at this place are all 100% couldn't recommend this place anymore.
Reviewed February 02, 2018
8.0
Excellent
Kim from Australia
Couple
Deluxe
Stayed 3 nights in January 2018
Lovely Environment”
This hotel has excellent staff who are very happy, helpful and respectful. The location is ideal as everything in the city is walking distance or you can take the free tram. The rooms are quiet and very clean. The whole design of the place is beautiful. The breakfast was excellent. The only thing I was disappointed about was the quality of the pool and gym. Both were in need of an upgrade. I went there for a few days of R&R and unfortunately the pool was closed on day 3 for 'unexpected maintenance' and a piece of the gym equipment collapsed on one side when I was using it, due to a bolt working its way out. I would certainly recommend this hotel, but don't expect the pool and gym to be of the same standard as the rest of the place.
Reviewed January 23, 2018
8.0
Excellent
HO from Hong Kong
Couple
King Deluxe
Stayed 1 night in April 2017
Very good”
A short layover in Melbourne after a business trip there. Intercontinental located at the Collins which is right at the cbd and you don't have to worry about food or transport. 10 mins walk from the sky bus station and restaurants are just 5-10 mins walk away as well. Staff are nice and helpful It made my stay relax and comfortable
Reviewed May 05, 2017
8.8
Excellent
Raja from Indonesia
Family with young children
Deluxe
Stayed 6 nights in September 2016
Great stay at the Intercon...”
All around the world The Intercontinental hotel has always live up to their customer's Expectation. In this branch the staff were really friendly and helpful. We got lots of help from the 2 guys at the concierge. (Thank you Paul and John for giving us tips on places to visit). The hotel was walking distance from shopping and restaurant area. The breakfast was great. Should try their Bircher Musili. Keep it up..
Reviewed March 03, 2017
9.6
Exceptional
Jeffrey from Australia
Couple
1 King Junior Suite
Stayed 1 night in April 2016
Still the best”
The Rialto is still my stand-out favourite Melbourne City hotel. The locations, staff and room quality are a step above the rest in my view. Last weekend was my 7th visit and I plan to go back next time I need a place in the Coty.
Reviewed April 24, 2016
8.0
Excellent
Jeffrey from Australia
Business traveler
King Deluxe
Stayed 2 nights in September 2015
Still good but slipping a little”
Location, Staff and breakfast
This is my fifth visit to the Rialto. Location is very good in my view and the staff are exceptional. Really friendly and helpful. On the negative, the place is getting a little tied around the edges. Hallways were not always as clean as they should be and the air conditioning refused to bring the temperature down, even though I had maintenance look at it. I'd probably give it one more try, but would want to see improve
Reviewed September 22, 2015
8.0
Excellent
Ferdaus from Malaysia
Business traveler
Deluxe
Stayed 2 nights in October 2013
Pleasant & comfortable..”
Location... comfortable rooms... great location
It was my first time staying at this hotel. Maybe my expectations was high as I had expected a big & grand lobby & reception. But never mind, the room I got was big, well designed & the bed was very comfortable. This compensated for everything else. The staff were very friendly, professional & efficient. The location was great being next to Rialto, restaurants, walking distance to the shopping areas at Bourke St Mall, Crown Casino & places of interests around Melbourne CBD.
Reviewed October 29, 2013
8.8
Excellent
Andrew from Australia
Couple
King Deluxe
Stayed 1 night in August 2018
Great weekend getaway”
Big fan of this hotel, great getaway for our anniversary in a central CBD location. Would love to stay again.
Reviewed September 03, 2018
9.2
Exceptional
Vu from Vietnam
Family with young children
King Deluxe
Stayed 1 night in July 2018
Exceptional”
Rooms are comfortable. We have a good trip.
Reviewed August 05, 2018
9.6
Exceptional
Vu from Vietnam
Business traveler
King Deluxe
Stayed 2 nights in July 2018
Exceptional”
Great!
Reviewed July 26, 2018
6.4
Good
Jamie from Australia
Couple
King Deluxe
Stayed 2 nights in August 2018
Special Occasion Weekend Getaway. ”
We arrived at the hotel on a Friday for my husbands 40th Birthday weekend. Planned a big night out with friends in the city for Friday and a nice relaxing day Saturday in the hotel with room service and lots of rest. Unfortunately we did spend the day in the from however they had no movies, Foxtel etc. my husband was annoyed he had to watch the footy on his phone and we were not able to watch a movie or any other pay per view channels. Very disappointing. I appreciate that these things happen from time to time however we paid full price for a room with only half the facilities available. No compensation was offered.
Reviewed August 21, 2018
10.0
Exceptional
Beverley from Australia
Couple
King Deluxe
Stayed 1 night in December 2018
We had a superb stay , many many thanks 🙏”
Staff were beyond friendly, service was excellent and we loved our stay
Reviewed December 17, 2018
9.2
Exceptional
Shawn from United States
Couple
King Deluxe
Stayed 7 nights in November 2018
Beautiful Hotel in the Heart of the City”
The photos online do not do the hotel justice. It is quite beautiful and centrally located. I would recommend this hotel to any traveler headed to Melbourne.
Reviewed November 27, 2018
10.0
Exceptional
Atchareeya from Australia
Couple
1 King Junior Suite
Stayed 1 night in January 2018
Nice ”
Big bath big bed
Reviewed May 22, 2018
9.2
Exceptional
Justin from Australia
Family with teens
Deluxe
Stayed 1 night in May 2018
Football stay”
Great location and the staff were great.
Reviewed May 21, 2018
8.8
Excellent
ahrum from South Korea
Solo traveler
Executive King Bed
Stayed 1 night in December 2017
all facility is perfect but only one thing!”
Thank you, intercontinental hotel in Melbourne. However, one thing I would like to tell you, actually the staff at the reception desk, a lady, little bit chubby and blonde hair, her attitude for guest is not professional as I have never seen before, compared to any other luxurious hotels. When I tried to check in at hotel, but arrived earlier than I expected around between 9.43 am to 9.59 last Saturday 9th Dec, She told me that I should have came to hotel after 3 hours later with very annoying face and chewing gum as well. I was very shocked and her attitude and service made me feel upset. Even I booked as executive king room for myself. You should be careful about how customers are treated, we are not dump and also deserve to receive high quality facility and comfortable service with a beautiful smile. Other staff are excellent and beautiful, except for this fat blonde lady. She is not qualified at all and does not fit this luxurious hotel brand value as well. Thank you.
Reviewed December 12, 2017
8.4
Excellent
Bastian from Germany
Couple
King Deluxe
Stayed 5 nights in August 2017
Nice hotel in good location”
We arrived from the airport by Skybus at Southern Cross station and from there it is within walking distance. The location of the hotel is very good, more in the CBD than the shopping district, but pretty much within walking distance to everywhere downtown Melbourne. Hotel rooms are basic, unfortunately no modern technology or USB ports, in that regard it needs an upgrade. All the staff members, especially Front Desk and Concierge, are extremely polite, professional and helpful, definitely a big plus for the hotel. Breakfast buffet features all the essentials, however compared to hotels in Asia the selection is a bit small. Overall we enjoyed our stay and were very satisfied with the hotel, we would stay there again when we return to Melbourne.
Reviewed August 31, 2017
9.6
Exceptional
John from Australia
Couple
Deluxe
Stayed 2 nights in July 2017
Exceptional”
All very comfortable. What is expected from superior accommodation. In particular, the Staff were very responsive, obliging and as helpful as possible. The Staff put the icing on the cake.... So to speak.....
Reviewed July 10, 2017
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  • Exceptional location
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