Very good 8.0
Based on 96 reviews

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Very good



based on 96 reviews
  • Cleanliness 8.8
  • Facilities 8.0
  • Location 7.2
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.9
  • Food and dining 7.3
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IAIN from United Kingdom
Couple
Superior King Bed
Stayed 3 nights in July 2014
Good
Teppanyaki restaurant
Good , location not ideal. Rooms are tired and a little damp with all the humidity, but entrance and restaurant are excellent.
Reviewed July 21, 2014

Ling from Hong Kong
Family with older children
Twin Superior Sea View
Stayed 4 nights in June 2014
InterContinental Tokyo Bay Hotel
The hotel location is very convenient to both airports, plus free and frequent shuttle to nearby train station although it's just 10 min walking distance. Hotel staff member is good in English and Putonghua communication. Very helpful and proactive in understanding your need and assist. Very impressed.
Reviewed July 03, 2014

Anthony from United States
Family with young children
Twin Superior Sea View
Stayed 4 nights in June 2014
Good hotel, isolated location, wifi not included.
Clean. Dont think I have three to list.
Family travel trip to Tokyo for 4 nights. Booked hotel based on description that is would sleep 3 adults. This was not correct. It was two single beds but photos modified to make the beds look like two queen beds. Single dad traveling with two kids wasn't a huge issue but it was cramped especially for the price. The rooms are clean and bathroom sufficient but the hotel itself is highly isolated. There is just nothing around it. no food options. Only one convenience store three blocks down. Even the metro line is a secondary train that has very high per trip fees. Long walk to primary train station. Issues a few times with rain. Choose between risking walking in rain or pay $14 one way to take the secondary train monorail two stops. Combined with no dining options close made it difficult to plan your day. We enjoyed Tokyo but would stay anywhere else next time.
Reviewed June 23, 2014

Jin from Australia
Couple
Twin Superior Sea View
Stayed 1 night in May 2014
Very disappointed!
Location
1. Staff were unhelpful when asked about the shuttle bus 2. Normal check in time was at 3pm we arrived at 5pm and were told our rooms were not ready and that we will need to wait for another 15min 3. Pictures of the hotel room on the hotel website are not true to actual room Over all very disappointing stay at the intercon.
Reviewed May 29, 2014

Ann from Australia
Couple
Superior River View King Bed
Stayed 2 nights in March 2014
Surprise upgrade
Free upgrade, attentive staff, good location
We arrived at the InterContinental for our last leg during our Japan holiday and were warmly greeted, upgraded and checked in within minutes! The staff were very attentive, helpful and spoke fluent English. The room was lovely with a great view across the bay and within walking distance to the rail connecting into Tokyo Metro. A fantastic end to a wonderful holiday.
Reviewed April 06, 2014

Chollapat from Thailand
Family with older children
Twin Deluxe Sea View
Stayed 1 night in March 2014
Would ve been fair if wasnt the hostile front staf
Location , Brand, Interior
Front staff stiff and rude F&B staff made careless mistakes- mixed up the bills Becareful staying here
Reviewed April 06, 2014

Ho from Hong Kong
Business traveler
Twin Superior Sea View
Stayed 3 nights in March 2014
Expensive but luxurious hotel
Great staff service, clean room and fully equipped facilities
Reviewed March 18, 2014

Evelyn from Taiwan
Business traveler
Superior River View King Bed
Stayed 2 nights in January 2014
nice view and comfortable
room is big, service is hospitable, view is good
Reviewed February 21, 2014

Lai from Malaysia
Family with young children
Twin Superior
Stayed 2 nights in February 2014
Friendly and cheerful staff
Superb good customer service skill for all staff:) good job:)
Friendly, cheerful and helpful staff with excellent customer service skill:) Expeacially main enterence staff working so hard in cold and snowing weather.... I'm really appreciated. Thank you all u guys
Reviewed February 12, 2014

Suet from Macau
Business traveler
Superior River View King Bed
Stayed 1 night in September 2013
The hotel is okay
convenient, next to the JR station with some good restaurants around
The staff quality is really bad Please be aware of early check-in as they charged double of the room price which is absolutely unreasonable
Reviewed October 02, 2013


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