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Iroha Grand Hotel Matsumoto Ekimae
Moderate Double Room - View, Iroha Grand Hotel Matsumoto Ekimae in Matsumoto
Lobby, Iroha Grand Hotel Matsumoto Ekimae in Matsumoto
Lobby, Iroha Grand Hotel Matsumoto Ekimae in Matsumoto
Interior view, Iroha Grand Hotel Matsumoto Ekimae in Matsumoto
Iroha Grand Hotel Matsumoto Ekimae
Iroha Grand Hotel Matsumoto Ekimae

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8.7

Excellent

2,732 reviews

2,732 reviews

Housekeeping17
Breakfast7
View2
See map
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Doshin Koji
170 m
Statue of Banryu Shonin
180 m
Kamiyakata Shimayu
230 m
MIDORI, Matsumoto
280 m
Jorinji Temple
290 m
Popular landmarks
Nawate Shopping District
460 m
Yohashira Shrine
490 m
Nakamachi Street
560 m
Matsumoto Castletown Springs
680 m
Matsumoto Castle
710 m
Closest landmarks
Matsumoto City Tourist Information Center
220 m
RIZAP
340 m
Kadokko Yonetaya
340 m
Ushi Tsunagi Ishi
350 m
Sensai Bridge
390 m

Iroha Grand Hotel Matsumoto Ekimae

1-14-9, Chuo, Matsumoto, Matsumoto, Matsumoto, Japan, 390-0811 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Matsumoto, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Matsumoto Castle. This 3.5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Sparkling clean

230 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Smoking area

Laundry service

Restaurants

This property is in high demand!

9 travelers have booked today.

Value for money8.6
Location rating8.6

Rooms available at Iroha Grand Hotel Matsumoto Ekimae

Superior Corner Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
Enter dates to see prices
Moderate Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
Enter dates to see prices
Moderate Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
Enter dates to see prices
Moderate Double Room
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
Enter dates to see prices
Moderate Double Room
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
Enter dates to see prices
Moderate Double Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Moderate Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Room Selected at Check-In
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Corner Twin Room
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What actions does Iroha Grand Hotel Matsumoto Ekimae take in terms of hygiene, safety, and cleanliness?

Iroha Grand Hotel Matsumoto Ekimae fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with staff trained in safety protocol, body thermometer, and first aid kit for increased safety precautions and hygiene protocols.

What do past travelers love most about Iroha Grand Hotel Matsumoto Ekimae?

Past guests that stayed at Iroha Grand Hotel Matsumoto Ekimae have given this property a rating of 9.267 for its remarkable cleanliness as the main highlight for their stay.

What is the typical rating that verified Solo travelers' have given to Iroha Grand Hotel Matsumoto Ekimae?

Past solo travelers that have stayed at this property have given Iroha Grand Hotel Matsumoto Ekimae an average rating of 8.7. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to Iroha Grand Hotel Matsumoto Ekimae?

Verified couple travelers that have stayed at this property have given Iroha Grand Hotel Matsumoto Ekimae an average rating of 8.6. You can look up on more in depth customer assessments, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Iroha Grand Hotel Matsumoto Ekimae?

Verified families with young children that have stayed at this property have given Iroha Grand Hotel Matsumoto Ekimae an average rating of 8.5. You can look up more descriptive customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to Iroha Grand Hotel Matsumoto Ekimae?

Verified families with older children that have stayed at this property have given Iroha Grand Hotel Matsumoto Ekimae an average rating of 8.7. You can search for more descriptive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Iroha Grand Hotel Matsumoto Ekimae?

Verified group travelers that have stayed at this property have given Iroha Grand Hotel Matsumoto Ekimae an average rating of 8.8. You can look up more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Iroha Grand Hotel Matsumoto Ekimae?

The closest train, metro, or bus station is Nagisa, 1041.64 m away from Iroha Grand Hotel Matsumoto Ekimae.

What people love about Iroha Grand Hotel Matsumoto Ekimae

  • 10

    Exceptional
    Cleanliness

    "It is clean."

    LIN

    |

    July 13, 2023

  • 8.8

    Excellent
    Cleanliness

    "Clean and convenient location!"

    Wan

    |

    June 6, 2023

  • 8.4

    Excellent
    Location

    "The hotel has excellent location within walkable distance from Matsumoto train station and other main attractions of Matsumoto."

    Michael

    |

    September 20, 2023

Property ranking|Compared to 304 Matsumoto properties
See all rankings
Cleanliness score
9.3/10
Value for money score
8.6/10
Cheapest price score
Service score
8.9/10
Better than
96
%
of Matsumoto properties
Better than
94
%
of Matsumoto properties
Better than
94
%
of Matsumoto properties
Better than
88
%
of Matsumoto properties
Overall rating:

8.7

Excellent
2,732 reviews
Cleanliness
9.3
Facilities
8.6
Location
8.6
Read all reviews >
What travelers say they love:
Overall this is a good hotel with very good breakfast 👍!
Cliff from Singapore
Couple
More about Iroha Grand Hotel Matsumoto Ekimae

More about Iroha Grand Hotel Matsumoto Ekimae

Experience Comfort and Convenience at Iroha Grand Hotel Matsumoto Ekimae

Iroha Grand Hotel Matsumoto Ekimae is a 3.5-star hotel located in the heart of Matsumoto, Japan, offering a range of facilities to ensure a comfortable and convenient stay. Guests can take advantage of the hotel's laundry service, dry cleaning, and laundromat to keep their clothes clean and fresh. The hotel's restaurant serves delicious meals, while Wi-Fi is available in both public areas and all rooms. A designated smoking area is also provided for smokers. Express check-in/check-out, luggage storage, and taxi service are also available for added convenience. Guests can start their day right with the breakfast buffet or continental breakfast, and daily housekeeping ensures that rooms are always tidy and well-maintained.

Comfortable and Spacious Rooms for Every Traveler

Iroha Grand Hotel Matsumoto Ekimae offers a variety of room types to suit the needs of every traveler. The Moderate Double Room features a cozy 15 square meters space with 1 Double Bed, while the Moderate Twin Room offers a more spacious 22 square meters area with 2 Single Beds. For those looking for a more luxurious stay, the Premier Double Room provides a comfortable 15 square meters space with 1 Double Bed, and the Premier Twin Room offers an expansive 22 square meters area with 2 Single Beds. No matter which room type you choose, you can expect a comfortable and enjoyable stay at Iroha Grand Hotel Matsumoto Ekimae.

Discover Matsumoto Castle and More from Iroha Grand Hotel Matsumoto Ekimae

Iroha Grand Hotel Matsumoto Ekimae is conveniently located near some of Matsumoto's most popular landmarks and attractions. Just a short distance away, guests can explore the awe-inspiring Matsumoto Castle, one of Japan's most beautiful and historic castles. The hotel is also close to the charming Nawate Shopping District, where visitors can shop for souvenirs and sample local cuisine. Art lovers will appreciate the Matsumoto City Museum of Art, while history buffs can stroll along Nakamachi Street and visit the Kaichi Gakko Primary School. Other nearby attractions include the Yohashira Shrine, Kyukamura Norikura Kogen, Matsumoto Castletown Springs, Matsumoto Alps Park, and Matsumoto City Timepiece Museum. With so much to see and do, Iroha Grand Hotel Matsumoto Ekimae is the perfect base for exploring this fascinating city.

Spacious and Clean Rooms, Friendly Staff, Great Location, and Awesome Harbor View

Iroha Grand Hotel Matsumoto Ekimae is a wonderful hotel that offers spacious and clean rooms with comfortable beds. The hotel is very clean and the staff, especially Ms., are very friendly and helpful. The location is great as it is close to the station and the harbor view is awesome. The staff are accommodating and the room has everything one could possibly need, including a phone charger. Overall, this hotel is highly recommended for its excellent service, great location, and comfortable accommodations.

Experience Exceptional Comfort and Service at Iroha Grand Hotel Matsumoto Ekimae

Iroha Grand Hotel Matsumoto Ekimae is a top-rated hotel in Matsumoto, Japan, with an overall rating of 8.7 from satisfied guests. The hotel's exceptional cleanliness, top-notch staff performance, and convenient location have earned it high marks from visitors. Guests have also praised the hotel's impressive facilities, which include a relaxing hot spring bath and spa, as well as its excellent value for money. Whether you're traveling for business or leisure, Iroha Grand Hotel Matsumoto Ekimae is the perfect choice for a comfortable and enjoyable stay in Matsumoto.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Breakfast [continental]
  • Restaurants
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels

Food and dining

Restaurants on site
Labourd(ラブール)
  • Cuisine: European, Japanese
  • Menu: A-la-carte

Location

1-14-9, Chuo, Matsumoto, Matsumoto, Matsumoto, Japan, 390-0811
Excellent
Location

8.6

What's nearby

Popular landmarks
  • Nawate Shopping District
    460 m
  • Yohashira Shrine
    490 m
  • Nakamachi Street
    560 m
  • Matsumoto Castletown Springs
    680 m
  • Matsumoto Castle
    710 m
  • Matsumoto City Museum of Art
    1.0 km
  • Kaichi Gakko Primary School
    1.1 km
  • Kappa Bashi
    29.4 km
  • Naraijuku
    32.8 km
  • Kyukamura Norikura Kogen
    34.3 km
Nearby landmarks
  • Doshin Koji
    170 m
  • Statue of Banryu Shonin
    180 m
  • Matsumoto City Tourist Information Center
    220 m
  • Matsumoto Station
    230 m
  • Kamiyakata Shimayu
    230 m
  • Matsumoto Train Station
    250 m
  • MIDORI, Matsumoto
    280 m
  • Jorinji Temple
    290 m
  • Chuo Nishi Park
    300 m
  • Matsumotoshi Watch Museum
    310 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until00:00
  • Check-out until11:00
Getting around
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)1500 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsno
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 153
  • Year property opened2019
Parking
  • Daily parking fee1200 JPY

Reviews of Iroha Grand Hotel Matsumoto Ekimae from real guests

Provided by verified guests of Agoda
8.6
Cleanliness9.3
Facilities8.6
Location8.6
Service8.9
Value for money8.6
High score for Matsumoto
Rating
9+ Exceptional (208)
8-9 Excellent (62)
7-8 Very Good (55)
6-7 Good (12)
<6 Below Expectation (20)
Time of the year
Mar - May (109)
Jun - Aug (80)
Sep - Nov (98)
Dec - Feb (70)

Show reviews that mention 

Showing 356 verified guest comments
12345
10.0
Exceptional
Simeon from Australia
Family with teens
Moderate Twin Room
Stayed 1 night in January 2023

Great new hotel with fantastic breakfast ”

We were travelling with teenagers and everyone loved the breakfast. They have both western and Japanese options and it’s very well made and presented. The rooms are great too, lots more space than the average Tokyo or Osaka hotel and pretty much brand new. No complaints from us : )

Reviewed January 25, 2023

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Thank you for using Iroha Grand Hotel Matsumoto Ekimae. We are also happy that you are satisfied with the breakfast and the room. If you have the opportunity, please use Iroha Grand Hotel Matsumoto Ekimae again. IROHA GRAND HOTEL

Responded January 25, 2023
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
Anna from United States
Couple
Moderate Double Room
Stayed 1 night in December 2022

Wonderful! ”

This hotel is super clean, in an awesome location between the station and popular sightseeing locations, and had an awesome breakfast! At most other hotels I have stayed in for the same price I can hear others in their rooms/have not been as impressed in general. This spot is definitely worth it!

Reviewed January 02, 2023

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Thank you very much for having stayed at IROHA GRAND HTEL, and taking your time to write a review. We’re glad to hear that you have enjoyed staying with us. We hope to have opportunity to welcome you back on your future travel to Matsumoto. Iroha Grand Hotel Manager

Responded January 02, 2023
Iroha Grand Hotel Matsumoto Ekimae
10.0
Exceptional
Alexandra from Sweden
Couple
Standard Double Room
Stayed 2 nights in February 2020

A perfect hotel!”

We were so thrilled to arrive to this little gem. Sure, we’ve been to hipper and more upscale hotels, but this hotel is perfectly located, has the most wonderful staff, fresh, clean and functional rooms and everything just feels right. At this price range in Japan, it’s 10/10!

Reviewed February 20, 2020

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Thank you for your staying for us. And thank you for your good review. We will waiting for your next staying. Thank you.

Responded February 22, 2020
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
KOON from Macau SAR, China
Couple
Moderate Twin Room
Stayed 1 night in February 2023

Simple is the best”

Good locations to the Station, Matsumoto Castle and the art museums.

Reviewed February 08, 2023

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Thank you for using Iroha Grand Hotel Matsumoto Ekimae. Also, I am very honored to hear that the location is good. When you come to Matsumoto, we would appreciate it if you could use Iroha Grand Hotel Matsumoto Ekimae. Iroha Grand Hotel Matsumoto Ekimae General Manager

Responded February 09, 2023
Iroha Grand Hotel Matsumoto Ekimae
9.2
Exceptional
Jhoan from Japan
Couple
Moderate Room
Stayed 2 nights in May 2022

Best Location, Very New!”

It's new and very clean. The staff was very nice and helpful. The location was perfect and very near to most attractions. However, the only downside of this hotel is the parking space. They don't have to begin with, and their affiliate parking area is quite far if you have heavy luggage. If you travel by train, this is perfect for you. If you bring a car, better find another one with provided parking space to spare you of all the hassle.

Reviewed May 06, 2022

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Thank you for staying for us. And thank you for your good review. We apologize for the inconvenience caused by the parking lot. We are also looking for a partner parking lot nearby, but have not found it yet. We will continue to devote ourselves to solving the problems. We will waiting your next coming. Iroha Grand Hotel Matsumoto Ekimae Manager

Responded May 11, 2022
Iroha Grand Hotel Matsumoto Ekimae
10.0
Exceptional
Jerene from Japan
Solo traveler
Stayed 2 nights in December 2020

Convenient ”

The location is close to the station and it’s very clean. The people are very accommodating too.

Reviewed December 21, 2020

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Thank you for your staying. And thank you for your good review. Did you spend your time slowly? We waiting for your next staying. Thank you. Iroha Grand Hotel Matsumoto Ekimae Manager

Responded December 21, 2020
Iroha Grand Hotel Matsumoto Ekimae
10.0
Exceptional
Raymond from Japan
Solo traveler
Moderate Double Room
Stayed 2 nights in April 2022

Exceptional”

Nice hotel ! Walking distance to the castle !

Reviewed April 07, 2022

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Thank you for choosing the Iroha Grand Hotel Matsumoto Ekimae. We hope you had a good time. We look forward to seeing you again. Manager, Iroha Grand Hotel Matsumoto Ekimae

Responded April 07, 2022
Iroha Grand Hotel Matsumoto Ekimae
8.8
Excellent
Karen from United States
Solo traveler
Stayed 1 night in January 2023

Close to train and castle”

Only 5 min walk to train station and 10 min walk to Matsumoto Castle. Room was nice and clean. Bathroom was mostly clean except for the hair that wasn't mine. Nice breakfast buffet.

Reviewed January 05, 2023

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Thank you very much for having stayed at IROHA GRAND HTEL, and taking your time to write a review. We sincerely apologize to the inconvenience that you experienced with the house cleaning. We hope to have opportunity to welcome you back on your future travel to Matsumoto. Sincerely IROHA GRAND HOTEL

Responded January 06, 2023
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
Maria from Japan
Solo traveler
Moderate Double Room
Stayed 1 night in August 2021

Loved it! ”

It was a wonderful hotel! The staff were nice and the room had everything one could possibly need (even a phone charger).

Reviewed August 17, 2021

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Thank you very much for having stayed at IROHA GRAND HOTEL. We are delighted that you were impressed with our service, and lift with that impression. We will continue our effort to provide the best service for our guests. We sincerely appreciate your feedback. IROHA GRAND HOTEL Manager.

Responded August 17, 2021
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
Patrick from United Kingdom
Solo traveler
Moderate Double Room
Stayed 1 night in January 2021

Good but not memorable”

I am writing this review a year later, I honestly don't remember staying here but no news is good news right?

Reviewed December 31, 2021

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Thank you very much for having stayed at IROHA GRAND HTEL, and taking your time to write a review. We will continue our effort to provide the best service for our guests. We are looking forward to your next stay. IROHA GROND HOTEL Manager.

Responded December 31, 2021
Iroha Grand Hotel Matsumoto Ekimae
8.8
Excellent
HL from Singapore
Couple
Stayed 5 nights in October 2022

Great location”

The hotel is located just 5mins away from the Matsumoto station and just turn the corner and you can also reach the food streets. Really convenient. Though we were given a room near the elevator, sound-proof in room was good as we can hardly hear any noise from outside. Hotel provides toiletries, shampoo and bath gel, hair dryer and room slippers.

Reviewed November 07, 2022

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この度は、いろはグランホテル松本駅前をご利用いただき、ありがとうございます。 また、お褒めのお言葉もちょうだいし、大変光栄に存じます。 ご滞在中はごゆっくりおくつろぎいただけましたでしょうか? 当館は駅からのアクセスも抜群で、ビジネス利用はもちろん、上高地や松本城等の観光地へのアクセスも非常に良く、レジャー向けのお客様にもご利用いただける立地でございます。 サービスにつきましても、今後もお客様にご満足いただけるよう精進して参りますので、また松本へお越しの際には、ぜひ当館へ足をお運びくださいませ。 この度は、ご投稿ありがとうございました。 いろはグランホテル松本駅前 支配人

Responded November 07, 2022
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
ZHONGQISI from Japan
Couple
Moderate Twin Room
Stayed 1 night in March 2021

Good location”

A simple business hotel. Clean but a bit small.

Reviewed April 16, 2021

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Thank you for having stayed at our hotel. We are delighted to hear that our room is clean. However, you feel that our room is not spacious. We apologise to you for the inconvenience. Thank you for your review. IROHA GRAND HOTEL

Responded April 17, 2021
Iroha Grand Hotel Matsumoto Ekimae
9.6
Exceptional
Vermeire from Vietnam
Family with teens
Moderate Double Room
Stayed 1 night in October 2020

Excellent Location”

Harbor view is awesome!

Reviewed November 08, 2020

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この度は、いろはグランホテル松本駅前をご利用いただき、ありがとうございます。 ごゆっくりおくつろぎいただけましたでしょうか? 今後もお客様にご満足いただけるよう、精進いたしますので、 また松本へお越しの際には、ぜひ当館へ足をお運び下さいませ。 ご投稿ありがとうございました。 いろはグランホテル松本駅前 支配人

Responded November 08, 2020
Iroha Grand Hotel Matsumoto Ekimae
8.8
Excellent
Wanqing from China
Family with teens
Stayed 2 nights in October 2022

Excellent”

Clean and new, room is large. Location quite convenient.

Reviewed November 07, 2022

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この度は、いろはグランホテル松本駅前をご利用いただきまして誠にありがとうございます。 ご滞在中はごゆっくりとおくつろぎいただけましたでしょうか。 「とても綺麗なホテル」とのお言葉を頂戴し、大変嬉しく存じます。 また松本へお越しの機会がございましたら、当館をご利用いただけますと幸いです。 お客様のご来館をスタッフ一同心よりお待ちしております。 いろはグランホテル松本駅前 支配人

Responded November 07, 2022
Iroha Grand Hotel Matsumoto Ekimae
8.0
Excellent
Miwa
Couple
Moderate Twin Room
Stayed 1 night in September 2019

Great”

a bit old but clean room, spacious and good breakfast

Reviewed April 11, 2021

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この度はいろはグランホテル松本駅をご利用いただきまして誠にありがとうございます。 ご滞在はゆっくりとお過ごしいただけましたでしょうか。 お客様に快適にお過ごしいただけましたら幸いでございます。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。 いろはグランホテル松本駅 支配人

Responded April 11, 2021
Iroha Grand Hotel Matsumoto Ekimae
6.0
Khanh from Japan
Solo traveler
Moderate Double Room
Stayed 1 night in December 2020

Unpleasant staff ”

Lacking facilities comparing to peers. Staff was unfriendly and contradicting, one asked me to provide only name on the check-in form, other annoyingly insisted that I had to write my address even when they already copied my ID. And even after I provided my numbers identifying my address, that ignorant woman at checkout kept forcing me to write the whole thing in letters. Never before I had this kind of silly situation.

Reviewed December 28, 2020

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Thank you for your staying for us. And thank you for your review. We apologize for any inconvenience caused during your stay. We will improve it as soon as possible. We are very sorry. We look forward to your next visit. Thank you. Iroha Grand Hotel Matsumoto Ekimae Manajer

Responded January 30, 2021
Iroha Grand Hotel Matsumoto Ekimae
10.0
Exceptional
Raymond from United States
Solo traveler
Standard Twin Room
Stayed 3 nights in October 2019

Immaculate Hotel”

Very friendly and helpful staff, especially Ms. Ijima, who helped us get two separate large rooms with minimal charges. The rooms are spacious and everything looks and feels new. Only 4 minutes from the train station.

Reviewed October 27, 2019

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Mr . Raymond Thank you for your staying with us,and the great review of our hotel. We are so glad to hear that,but I did not do anything special! By the way, your Japanese is so great, it really helped me out. Thank you so much. We look forward to seeing you again in the not-too-distant future. Best regard, IROHA GRAND HOTEL

Responded November 04, 2019
Iroha Grand Hotel Matsumoto Ekimae
9.2
Exceptional
Wen from Singapore
Family with teens
Premier Triple Room
Stayed 1 night in December 2019

90/100”

Friendly stuff. Very clean hotel. Comfortable bed.

Reviewed December 14, 2019

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Thank you for your staying for us. And thank you for your good review. Did you relax slowly? We will waiting your next staying. Thank you. Iroha Grand Hotel Matsumoto Ekimae Manager

Responded December 22, 2019
Iroha Grand Hotel Matsumoto Ekimae
10.0
Exceptional
MUN from Japan
Solo traveler
Moderate Double Room
Stayed 2 nights in February 2020

good”

very good

Reviewed March 12, 2020

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ご宿泊いただきありがとうございました。 松本はいかがでしたか?ゆっくりくつろぐことができましたか? 季節を変えてまた松本へお越しください。 お待ちしております。 いろはグランホテル松本駅前 支配人

Responded March 12, 2020
Iroha Grand Hotel Matsumoto Ekimae
6.8
Good
Lamchee from Hong Kong SAR, China
Solo traveler
Moderate Double Room
Stayed 2 nights in September 2019

Good”

Room too small

Reviewed September 14, 2019

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Thank you for your staying with us and for your review of our hotel. Actually We have another kind of rooms,a rooms with two single beds is 22.5㎡,and so on. Please feel free to contact us ,if you"ll have any other requests and question. We hope you"ll enjoy staying next time.Thank you.

Responded September 16, 2019
Iroha Grand Hotel Matsumoto Ekimae
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