Bach Suites Saigon, a Member of Design Hotels™

Dear Ms. Susanna, Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that you enjoyed our location and furnishings. However, we regret that some aspects did not meet your expectations. We truly value your feedback regarding room functionality and service attentiveness. While our team strives to be available and attentive at all time, we still make sure to respect our guests’ privacy. However, we understand that preferences may vary, and we apologize for the shortcomings. Regarding pricing, we aim to offer a high-quality experience with personalized service while keeping the rates reasonable, and we regret to hear that you did not find the value to be in line with your expectations. We appreciate your insights and will continue refining our service to better accommodate our guests. Thank you once again for taking a moment of your time to share the experience. We wish you health and success. Warm regards, Thuan Chau (Ms.) | Hotel Manager

Dear Mr. Astle, Thank you for your wonderful review! We are absolutely delighted to hear that Bach Suites Saigon was one of the nicest hotels you have experienced during your Asia travels. It is truly heartwarming to know that you felt well taken care of. We are glad you loved the thoughtful touches like the minibar, the amenities, and the cozy atmosphere. It is also great to hear that you appreciated the rooftop pool, gym, and hotel design. Our team takes pride in providing our guests with a comfortable and memorable experience, and your kind words reaffirm that effort. We are also thrilled that you enjoyed our breakfast selections and made the most of our central location. Being close to many attractions and diners is something our guests often appreciate, and we are glad that you feel the same. We appreciate your feedback on the pool size and the bed squeak. We will certainly take this into account for our continuous improvement. We look forward to welcoming you back very soon.

Dear Ms. Annemarie, Thank you so much for choosing us for your holiday vacation! We are absolutely thrilled to receive this lovely review from you. We are so glad to hear that you made the most of our service and location during your stay. It warms our hearts to know that you found comfort in our accommodation. We always try our best to provide our guests with a second home away from home by offering a comfortable and laid-back experience, and we are pleased that we did it for you. We certainly look forward to welcoming you back soon. Thank you once again for including us in your travel memories. Warmest regards, Thuan Chau (Ms.) | Hotel Manager

Dear Mr. Phan, Thank you so much for choosing us for your family stay and for sharing such thoughtful feedback. We are delighted to hear that you found our Suite comfortable and appreciated the quiet atmosphere despite the lively surroundings. Our team always strives to create a restful experience, so it is wonderful to know you were able to get good rest. We truly appreciate your comments regarding the bed and bathroom setup and understand that preferences vary. We also acknowledge that breakfast can get busy during peak hours, and we are always looking for ways to enhance the overall dining experience. We look forward to welcoming you back very soon. Thank you once again for including us in your travel experience. Best regards, Thuan Chau (Ms.) | Hotel Manager

Dear Ms. Cara, Thank you so much for your wonderful review. We are absolutely thrilled that you loved the architectural details of our building and found the bed to be incredibly comfortable. Our team takes great pride in providing attentive service, and it is lovely to hear that you enjoyed the hospitality as well as our breakfast offerings. We appreciate your feedback regarding the fridge size. Although the in-room fridges are limited in size, we are always willing to assist if you need additional storage for larger items. Please feel free to reach out whenever you need. We look forward to welcoming you back very soon. Thank you once again for including us in your travel memories. Warm regards, Thuan Chau (Ms.) | Hotel Manager