Questa è una struttura molto richiesta!
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Garden Palace Hotel
4 stelle su 5
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La categoria in stelle è fornita dalla struttura come indicazione dei comfort, dei servizi e delle attrezzature che puoi aspettarti
Jl. Yos Sudarso 11, East Java, Surabaya centro, Surabaja, Indonesia, 60271 - VEDI SULLA MAPPA
Rendi il tuo viaggio a Surabaja sensazionale con Indonesia Care e goditi Wi-Fi gratuito in tutte le camere. La struttura è situata in modo strategico a Surabaya centro, così potrai accedere alle attrazioni e ai luoghi di interesse locali vicini. Non partire prima di aver visitato Sampoerna Museum. Questa struttura di alta qualità, che ha ricevuto 4 stelle, offre agli ospiti centro fitness, bagno turco e spa in loco.
In evidenza
Servizi
Reception [24 ore/24]
Trasferimento aeroportuale
Posteggiatore
Servizio navetta
Palestra
Bagno turco
Wi-Fi gratuito nelle camere
Check-in/out [espresso]
Posizione ottima ”
Struttura datata ma conveniente per prezzo e posizione. Colazione con moltissima scelta. Lo consiglio
Flexible and Accommodating: A Hotel that Adapts to Your Needs”
My recent stay at this hotel was characterized by its exceptional flexibility and willingness to accommodate guests' requests. I started by leaving my luggage before officially checking in, a service they graciously allowed, enabling me to explore luggage-free. Additionally, a sudden change in my room preference during check-in was met with understanding and immediate action from the staff. While the overall experience was positive, the initial impression of a smoke odor in the room was a bit off-putting, especially considering the staff's assurance that the entire floor was smoke-free. However, their quick response to the issue, including the use of air freshener and an odor absorber machine, demonstrated their commitment to guest comfort. Once past the initial hiccup, the room itself proved to be quite pleasant. The bed was comfortable, and the bathroom, despite a minor issue with the shower drain, was well-appointed. The staff's efforts to address concerns promptly and efficiently left me with an overall positive impression. In conclusion, this hotel stands out for its flexibility, responsiveness, and commitment to ensuring a comfortable stay for its guests. While there were minor challenges, the positive aspects of the experience, including a comfortable bed and a well-designed bathroom, contributed to an ultimately enjoyable stay.
Dear Valued Guest, Kindly please accept out sincere apologies for the inconvenience caused and the short fall that you faced through your stay. We will look for better improvement on out services forward and ensure a better stay for all of our guest.
The Real MVP for value of money”
It is a 4-star hotel that looks old from the outside but inside it was well-maintained. I remember visiting here 5 yrs ago and really surprised that it is so well-maintained now. The room is clean, the old carpet in the room is already replaced with vynil, new paint, new wallpaper, it is clean and spacious with very affordable price, I suggest you opt for a room with breakfast included because they have a decent amount of breakfast selection. It's perfect for a family weekend even for a solo traveler since the place is very strategic in the middle of the city. My only critic maybe for the staffs to be more friendly, everything else is perfect. 10/10. Oh and make sure to try their dimsum when you eat at the restaurant, so good.
GOOD BUT WHAT HAPPEN ?”
Here's a revised version of your review: --- My stay at the Garden Palace Hotel started off well, thanks to excellent initial research and the hotel’s prime location in the heart of Surabaya. However, upon arrival, I was disconcerted to see multiple banners indicating that the management had not paid employee wages and calling for the hotel to be closed. This situation made us uneasy, especially as newcomers worried about potential unrest. Despite these issues, if the management can address these concerns and improve their practices, I believe the Garden Palace Hotel has the potential to become a memorable and delightful place to stay.
Good location, friendly staff”
1. Lobby got one kind of smell, room dusty especially the corners, lamps.... 2. Friendly and helpful staff, check in n check out very quick 3. Walking distance to Tunjungan Plaza, plaza surabaya, grand city mall, submarine museum , river cruise, sate klopo Ondomohen , nasi padang sederhana.... 4. Nice and choices buffet breakfast 5. Water tap broken, stafg arrange move to 18th japanese style room which is much nicer n cleaner, evetything ate perfect except is smoking floor
Dear Valued Guest, Kindly please accept out sincere apologies for the inconvenience caused and the short fall that you faced through your stay. We will look for better improvement on out services forward and ensure a better stay for our entire guest. Best Regards, The Management of Garden Palace Hotel, Surabaya