Hotel Perle dOrient Cat Ba-MGallery
Cat Co 3 Beach Cat Ba Town Hai Phong city, Cát Bà Town Beach, Cat Ba Island, Vietnam, 180000 - VEDI SULLA MAPPA
Rendi il tuo viaggio a Cat Ba Island sensazionale con ALLSAFE e goditi Wi-Fi gratuito in tutte le camere. Situata comodamente a Cát Bà Town Beach di Cat Ba Island, questa struttura ti consente di soggiornare vicino alle attrazioni della città e ai ristoranti tipici della zona. Questa struttura di alta qualità, che ha ricevuto 5 stelle, offre agli ospiti massaggio, piscina all’aperto e centro fitness in loco.
In evidenza
ALLSAFE
La tua salute e sicurezza sono la nostra priorità assoluta
Massima igiene
Questa struttura ha selezionato e certificato personalmente le seguenti misure igieniche.Scopri di più
Dispositivi di sicurezza
Vedi gli altri servizi
Dispositivi di prevenzione
disinfettante per mani
dispositivi di sterilizzazione
Supporto sanitario e medico
kit di primo soccorso
dottore/infermiere reperibile
Servizi
Wi-Fi gratuito nelle camere
Check-in/out [espresso]
Barbecue
Club per bambini
Palestra
Deposito bagagli
Sauna
Le tue date sono molto popolari tra i viaggiatoriOgni 32 minuti qualcuno prenota un alloggio per Cat Ba Island su Agoda.com
Great Food/ wonderful room”
i love the food here, fresh and tasful, kudo to the chef. Love the facilities and room setup. some drawbacks : the walk way down to the fuctions below L floor is rather unconvinced, walking by the entrance to the beach or pool with swimwear or passing by dining tables are just not appealing and comfortable. - If the hotel decided to have no inroom dinning menu in the room and guest is required to dial a number to blind fully order something to the room -> that should be indicated somewhere clearly, i fail to find that in anywhere in the room.
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Dear Hien, Warmest greetings from Hotel Perle D'Orient Mgallery Catba!. Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back in the future. On behalf of the rest of the team, we thank you once again for visiting us and look forward to welcoming you back soon. Warm Regards, The Hotel Management
This is the best hotel I want to go again.”
Nice view, clean room, nice staff and delicious food. Everything was perfact. I will go here agin if I go to Catba island again. Don't miss the chance to see a beautiful scenery near by hotle when you go far a walk.
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Dear Bosoble, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. Your compliment on our services is highly appreciated. It is our commitment to provide excellent services to all of our guests and it is such a great thought that you have experience this. Rest assured that we would continue to provide the service that delights our guests. We thank you again for your support of our hotel and look forward to welcoming you back for another memorable stay. Sincerely, The Hotel Management
Awesome location”
Really enjoyed the views and the pool is fantastic.
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Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Highly recommended”
Nice place. Please open all facilities: 4 seasons warm swiming pool and other facilities in Level 11
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Dear Tuan, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information the 11th floor will be open by end of April. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Recommended”
Nice place. Please open all facilities: 4 seasons warm swiming pool and other facilities in Level 11
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Dear Tuan, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be aware that all our activities on our 11th floor will be open this month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Recommended”
Nice place. Please open all facilities: 4 seasons warm swiming pool and other facilities in Level 11
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Dear Tuan, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information the 11th floor will be open by end of April. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Nice view”
Room is very clean, lots of amenities for children, children's playroom is nice and clean . The minus point is that the car parking space is crowded and too sunny. Check-in area too small. But the view is very beautiful, there is no private beach.
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Dear Quynh, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our private beach is visible depending on the tide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Great location but infrastructure can be better”
We booked at short notice and did not have chance to choose much from other 5- stars resort. The hotel looks great, Rooms are clean and tidy with the standard. Rooms with Seaview are of the great view which really valuable For those wishing to enjoy the Bay. The biggest minus point which gave us not a good experience was the shower very weak and did not have enough hot water while we came on one of the coldest days during this winter. Moreover Wi-Fi did not function and even the cell phone signal are very weak. I would highly recommend to stay in this hotel if the two minus points can be fixed which I do not think there is any big issue.
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Dear Ms. Ngan, Thank you for taking the time to tell us about your experience at the Hôtel Perle d'Orient Cat Ba - MGallery early this year. We delighted to read that you liked the view from the room and hotel location. We are also sorry that your experience did not meet your expectations at some areas; please allow us to express our sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The wifi connection quality, hot water and water pressure which mentioned have been repaired and improved much. Hotel guests can access high speech wifi throughout the hotel complimentary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management
5 Star MGallery with no proper WIFI???”
This hotel was just recently built, so It’s fair to say their interior and facilities are good enough, I’ll give them that. But seriously a 5 star MGallery hotel doesnt have a proper wifi system??? Overall, it is good but definitely not worth their price. And they forgot my bag upon storing luggages for checking out!
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Dear Jackson, Thank you for your recent review toward Hotel Perle D'Orient Cat Ba subsequent to your travel to the island. I am sorry to hear that the wifi did not work properly during your time staying here. Definitely this is an important area that we should pay attention to. I had a conversation with my IT Manager and we are looking into how to upgrade the wifi. In regard to your bag, my colleague at Concierge did do an investigation in our Lost and Found system and unfortunately we have not had any clue for any item under your name. We will for sure contact you if any finding arises. Jackson, we look forward to welcoming you back until opportunity permits. Many thanks again and with our warm regards, Severine Krawec General Manager.
New hence many aspects to improve”
The hotel is newly opened so facilities are new, location is good, close to town yet feeling secluded enough. Nice pool and great view of the sea from high floor room. Nevertheless, things can improve. When I checked in, there was extra bed set up in my room which I didn’t ask for. Called the lobby, staff promised to remove it but took me few tries to call them again (no one picked up) and 30 mins later, had to grab housekeeping staff in the hallway to help. I stayed in 2 different room categories so had the chance to compare them. The higher room category actually didn’t have any wall decoration like the lower room category. Also, set up of amenities are different in each room. Seems either there’s no standard or the staff don’t follow standards/ receive proper training. F&B wise, very good breakfast. We had dinner too,food came in big portion. The waitress was clearly new, had to check for everything before answering simple questions like tabasco sauce. FO staff were helpful and willing to accommodate but again they were too busy due to high number of guests & lack of staff. And please change the clock above your lobby bar, the time is wrong! Overall, recommend travellers to book this hotel but only after they have fined tune their service and all facilities (like rooftop pool) are fully open. At the moment it’s not up to par. Classic case of owner trying to open early to make some quick cash even though the staff/ service/ facilities are not ready yet!
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Dear Duong, Thank you very much for taking your time to write a review toward Hotel Perle D'Orient Cat Ba. I am sorry that there were some areas that did not meet your expectation, particularly in regards to Room and Dinner. I did have discussion with my team and we already had plan to improve our service quality, especially with more vigorous training schedule. Duong, it is my pleasure if I can have another chance to welcome you back when occassion permits. With many thanks again. Severine Krawec. General Manager.
Buono”
The materials used within the hotel are very high end and worth mentioning. The hotel rests on the rockery surrounding which is very beautiful. During the swimming time, it is kiosk surrounding the hotel. The wifi did not work for long period of time, which is not acceptable for 5 star hotel. I called front desk numerous time with no response, they are understaff. I dont think the staff work as a team.
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Dear Joe, Thank you very much for your comments toward Hotel Perle D'Orient Cat Ba, MGallery. My apology that your experience at our hotel did not meet your expectation. Since guest's review is important to us to continuously improve the service quality, I will definitely have discussion with our Heads of Departments to upgrade our service. I personally look forward to welcoming you back to Cat Ba Island in not a far distant future. With my warm regards, Severine Krawec. General Manager.
Overcrowded public beach, excellent breakfast ”
Excellent breakfast spread. We were hoping for a quiet beach retreat. Unfortunately the only beach was a public once that was very overcrowded most times we were there and we were there Mon to Thurs. Be prepared to pay extra for kids from 6 yr old to teenagers even though we booked the most expensive room with bunk beds, we were asked to top up extra for the 2 teenagers and even breakfast for the preschooler.
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Dear Jane, Thank you for taking the time to tell us about your experience at the Hôtel Perle d'Orient Cat Ba - MGallery. I am delighted to read that you enjoyed our super breakfast and I am sorry that your experience about the beach and hotel children policy was not good; please allow me to express my sincerest apologies. At MGallery, children under 6 years old will be complimentary and sharing existing bed with parents. Number of the children in one room allowed is not same as well. We highly recommend you to contact hotel reservationist to made booking, our team will consult you well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hai Mau Front Office Manager
The worst 5-star hotel I've ever stayed”
Rude Staff, Missing utilities in room not replaced, Poor breakfast. The worst 5star hotel I've ever stayed
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Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Perle d'Orient Cat Ba - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, The Management
Love this Hotel”
The staff was amazing! The food was amazing! The views are unbeatable. We slept with the door open to listen to the waves crash all night and it was amazing. I highly recommend this hotel. A+
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Eccezionale”
A great hideaway. Staff is very helpful. The facilities is excellent. Highly recommended.
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Beautiful stay ”
We had the best time staying Hotel Perle dOrient, the location is so beautiful! They do an amazing breakfast and the rooms overlooking the ocean was so lovely to wake up to. We spent the days lounging by the pools, using the gym in the morning and finishing off with a spa treatment or one of many cocktails in the afternoon. The staff are so friendly and the building is beautiful.
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Excellent location, the best views and outstanding staff”
You cannot do better in Cat Ba than this hotel. The views are fantastic, you can view the sunrise from your balcony. Staff are very accommodating and friendly. The location is convenient- secluded but only 20 min easy walk to town for dinner. Breakfast has excellent choice and very good quality. If you can afford it do not look any further.
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Best hotel in Gatba”
It’s my second time to visit here. This time we brought our friends from abroad to here, they were also very satisfied with this hotel. If I go to Gatba, I will choose here again.
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Great Hospitality ”
Amazing Hospitality and beautiful property with bay view. Special thanks to Mr. Lan from reception and Manager Mr. Hai
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Amazing view”
Love the view and facilities. Cleanliness is tiptop and nice deco. Love it.!! Abit pricy but would love to go back again.
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