Bambini e letti aggiuntivi
La disponibilità dei letti extra dipende dalla camera scelta. Per maggiori informazioni si prega di controllare il numero di ospiti consentito in ciascuna camera.
I bambini di qualsiasi età sono i benvenuti.
Soggiornano gratuitamente se usano i letti già presenti in camera.Culla/lettino per bambini disponibili su richiesta
Bambini da 2 a 15 anni [compresi]
Se hai bisogno di un letto extra, dovrai pagare un supplemento.
Gli ospiti di età pari o superiore a 16 anni sono considerati adulti.
Devono utilizzare un letto extra, che comporterà il pagamento di un supplemento.
A causa delle circostanze COVID-19, la struttura sta implementando misure aggiuntive per proteggere la sicurezza degli ospiti e del personale. Alcuni servizi e amenità potrebbero essere limitati o non disponibili. Si prega di contattare la struttura per maggiori informazioni (Questi contenuti sono stati tradotti automaticamente)
A causa delle circostanze COVID-19 è stata messa a disposizione degli ospiti una hotline dedicata per rispondere alle domande e preparare al meglio il loro soggiorno (Questi contenuti sono stati tradotti automaticamente)
In risposta al Coronavirus (COVID-19), la struttura sta implementando misure aggiuntive per proteggere la sicurezza degli ospiti e del personale, incluse, a titolo esemplificativo, procedure di pulizia e sanificazione avanzate. Si prega di contattare la struttura per maggiori informazioni (Questi contenuti sono stati tradotti automaticamente)
L'hotel dispone di un "TUTTO Safe Officer", un responsabile della salute e della sicurezza dedicato per supervisionare tutte le procedure e assistere gli ospiti con domande relative alle operazioni dell'hotel e alle misure preventive (Questi contenuti sono stati tradotti automaticamente)
Durante questo periodo, le opzioni di cibo e bevande come la colazione potrebbero essere limitate o non disponibili. Si prega di contattare la struttura per ulteriori informazioni. (Questi contenuti sono stati tradotti automaticamente)
A causa della situazione in evoluzione relativa al coronavirus (COVID-19), la struttura al momento può accettare prenotazioni solo da ospiti che hanno completato il ciclo vaccinale. Al momento del check-in devono essere presentati le certificazioni di vaccinazione e/o altri documenti come richiesto dalla legge. Si prega di contattare la struttura per ulteriori informazioni.
Eccellente grazie ”
Soggiorno piacevole , staff eccellente che parla inglese , hotel molto pulito e in ottime condizioni , ristorante buono con ampia scelta di piatti e vini . Grazie a tutti
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OTTIMO GRAZIE ”
BUON SERVIZIO , PULITISSIMO , LO STAFF GENTILISSIMI E PROFESSIONALI , BUONA LA CUCINA , BRAVISSIMI A TUTTI GRAZIE .
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Ottimo punto di appoggio per una visita alla baia ”
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Great hotel”
The hotel was clean, at a good location, the staff was polite and friendly, everyone spoke English, all the facilities at the hotel and their tours were very good.
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A perfect stay”
We loved our stay there. Closed to everything walking distance. Loved our breakfast and lunch and their cap and latte were top! We would come back again!!
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Jenny from South Africa”
Best food ever. Clean and comfy room. Friendly staff and excellent service. Cozy lobby. Very well maintained pool. Will definitely go back for another stay at Novotel HaLong Bay.
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Eccezionale”
Its quite nice place with good facilities and staffs. This hotel is opposite Food court so its easy to walk around and try traditional food and sea food
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Dear Vi, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments in regards to our hotel facilities and service from staffs. This will serve as an encouragement to all of us who strive every day to bring good service to our customers. Many thanks again for sharing your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team
nice ”
nice hotel and room very good,great swimming pool, price for tours ect, over priced, same tour along the street half the price, but couldn't fault the hotel
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Good Hotel, Nice Place”
hotel position is great, nice room but it seem forgot providing hair shampoo and shave
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Dear Son, Thank you very much for taking time to share your feedback here with us. It is our great pleasure to read your compliments in regards to hotel's position. However, we sincerely apologize that shampoo and shaver were forgotten to be served. We have taken your comment seriously and in the process of refresh training for housekeeping's work. Many thanks again for your feedback and we look forward to have chance to better serve you in the future. Sincerely, The hotel management team
Eccezionale”
Very nice to stay in. Room is big and comfy.
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Good place to unwind”
Central location. The pool looks out to a huge park overlooking the ocean. Good breakfast service.
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View from the room was very nice , we could see Halong Bay”
The Hotel was very nice, the Staff was very friendly and helpful. There is a lot of construction going on in Halong Bay City.
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Good hotel to stay”
Be there for 2 nights, at the weekend, crowded with different people from many level to stay. Good breakfast Staff friendly Cleanest
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Nice hotel with professional friendly staff”
Pros: excellent staff, nice clean quiet room. Location good as there were bars and restaurants nearby. Bars a bit noisy as they insist on cranking up the volume for the street passers by. Cons: watered down orange and fruit juices for breakfast. Really just flavoured water - insipid colour. A bit pathetic - I only mention it as it was just so laughable. No ironing facilities in room.
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Dear Stephen, Thank you for taking time to give us your valuable feedback after your stay at Novotel Ha Long. We were very happy to hear you praises about excellent staff, nice room and good location as well. I believe that your compliments will give all of the staff of Novotel Ha Long a huge motivation to work harder and harder. We also would like to apologize you for all the inconveniences. We noted all your feedback. We promise that will try our best to improve the quality this aspects as quick as possible. Hopefully, we will have the opportunity to welcome you back to the hotel soon and witness our improvement. Sincerely, The Hotel Management Team
Good hotel ”
Everything here is first class. Pity that the only attraction in Halong is the bay. Rest of area is like a building site not many decent places to eat drink etc. Its ok for a few days
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Beautiful, but the carpets in the room smelt terrible. ”
I immediately noticed a strong smell that came from my room when I walked in. I requested someone to do something about it and all they did was bring a can of Febreeze. When I asked the cleaner to give me the bottle, she refused, which was terrible service in the first place. The cleaner barely fixed the issue and wouldn't even let me use the bottle to spray it myself, and so we pretty much stayed in a room that smelt like pee. They didn't even try to clean the rug properly and just sprayed over it. The room was spacious, and overall it was okay. The breakfast was standard in terms of the pricing and comparing it to other breakfasts I've had. They only had 1 cook to help make eggs and prepare the Pho to guests and so there was a long line and wait in the morning. There needs to be improvements when it comes to cleaning the rooms and making sure it doesn't have a bad smell.
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Dear David, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here in regards to your recent stay. We would like to offer our sincerest apology as your experience did not meet your expectation. We regretted that the case of smelt carpet was not handled in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. We do appreciate you bringing the issue of waiting in the breakfast for eggs and Pho. Our Executive Chef has been instructed to review and fix the problem. Thank you again for your comments and we hope to have opportunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager
Very good 4/5 star option for a short stay while waiting for Halong bay cruises”
This is a good 4/5 star quality hotel to spend a day or two on either side of your Halong Bay cruise itinerary. As expected from he Novotel brand. A little pricy, especially the extras, but that's normal, and the hotel is better than others. Keep in mind that the newly opened Van Don airport that advertises itself as the Halong airport is actually very very far away (70 km?), and a taxi from there will run over 900k VND. Apparently Hai Phong airport is just as close. Most visitors on the bay seemed to be coming from Hanoi itself on day tours.
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Good short stay ”
Pros were the location and staff were very helpful. Lovely pool and restaurant. Cons were that there were not enough sun loungers or towels out when we went swimming and the meals are expensive.
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Fantastico”
Image quality of in-room cable TV, and wifi signal strength should be improved.
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Tan's family from Vietnam”
All staff were very nice & helpful so we had beautiful memories here.
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Dear Ngoc, Good afternoon from Novotel Ha Long with sunshine. I thank you for your positive feedback. We appreciate your compliment on the service of our staffs. I will certainly share your generous words of praise with our Staffs who will be so motivated. Thank you again for your feedback. We are looking forward to welcome you back very soon to our property. Warm regards, Linh