Novotel Pekanbaru
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Novotel Pekanbaru

JALAN RIAU NO. 59 Pekanbaru, Pekanbaru Centro, Pekanbaru, Indonesia, 28154
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Superior con 1 Letto Matrimoniale Novotel Pekanbaru
Superior con 1 Letto Matrimoniale
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    Superior con 1 Letto Matrimoniale Novotel Pekanbaru
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     Novotel Pekanbaru

    Recensioni su Novotel Pekanbaru

    8,4
    Eccellente
    /10
    ( 463 recensioni)Leggi cosa ne pensano gli ospiti
    8,6
    Pulizia eccellente
    Suggerita dal 97% dei clienti

    Novotel Pekanbaru - ecco quello che amerai di questa struttura

    Dettagli che adorerai

    • Trasferimento aeroportuale

    • Wi-Fi gratuito nelle camere

    • Sauna

    • Aria condizionata

    Eccellente
    Posizione
    8,7
    SULLA MAPPA
    Migliore rispetto al 97% delle strutture di Pekanbaru
    Posizione eccellente
    Popolari
    Nelle vicinanze
  • Centro commerciale Mall Ciputra Seraya60 m
  • Centro commerciale Sadira Plaza690 m
  • Mercato Tradizionale Pasar Bawah1,57 km
  • Grande Moschea An Nur2,56 km
  • Biblioteca Suman HS2,9 km
  • Monumen Perjuangan Rakyat Riau3,21 km
  • Masjid Ar-Rahman3,43 km
  • Centro commerciale SKA Mall4,15 km
  • Taman Wisata Alam Mayang Pekanbaru9,12 km
  • Parco Acquatico Boombara14,51 km
  • Questa è una struttura molto richiesta!

    Ultima prenotazione effettuata 8 ore fa

    Rapporto qualità-prezzo8,5
    Punteggio per la posizione8,7
    Aeroporto più vicinoAeroporto internazionale Sultan Syarif Kasim II (PKU)
    Distanza dall'aeroporto8,2 km
    Panoramica della struttura

    Situato nell'incantevole zona di Pekanbaru Centro, Novotel Pekanbaru gode di una posizione di rilievo per affari, ristoranti, shopping nel cuore di Pekanbaru. Da qui, gli ospiti potranno avere un facile accesso a tutto ciò che questa incantevole città ha da offrire. Grazie alla sua posizione, l'albergo garantisce un facile accesso a tutte le attrazioni della città assolutamente da non perdere.

    Tutti i servizi e le strutture che ci si aspetta da Accor Hotels sono semplicemente lì, come nel comfort della vostra casa. Gli ospiti dell'hotel potranno sfruttare servizio in camera 24 ore, Wi-Fi gratuito in tutte le camere, sicurezza 24 ore/24, servizio taxi, reception 24 ore fra i comfort e servizi offerti.

    L'ambiente del Novotel Pekanbaru si riflette in ogni camera. asciugamani, accesso internet - wireless, wireless internet (incluso nel prezzo), aria condizionata, servizio di sveglia sono solo alcuni dei comfort a disposizione in alcune delle camere. Inoltre l'albergo dispone di diverse strutture ricreative in modo da garantirvi sempre qualcosa da fare durante la vostra permanenza. Scoprite e abbandonatevi alla professionalità dello staff e alla vasta gamma di comfort disponibili presso Novotel Pekanbaru.

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    Camere disponibili presso Novotel Pekanbaru

    Superior con 2 Letti Singoli (Superior Room With 2 Single Beds)
    Superior con 2 Letti Singoli (Superior Room With 2 Single Beds)
    ...
    • Dimensioni della camera: 28...
    • Camere non fumatori
    • 1 letto matrimoniale Queen ...
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    Superior con 1 Letto Matrimoniale (Superior Room with 1 Double Bed)
    Superior con 1 Letto Matrimoniale (Superior Room with 1 Double Bed)
    ...
    • Dimensioni della camera: 28...
    • Vasca e doccia
    • 1 letto matrimoniale
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    Junior Suite
    Junior Suite
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      Room Luxury
      Room Luxury
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        Double Superior With Double Bed
        Double Superior With Double Bed
        ...
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          Superior Twin Beds  - 1 bed requested
          Superior Twin Beds - 1 bed requested
          ...
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            Camera Assegnata all'Arrivo (Run of House)
            Camera Assegnata all'Arrivo (Run of House)
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              Camera Tripla Standard (Triple Standard)
              Camera Tripla Standard (Triple Standard)
              ...
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                Individuale Deluxe Con Balcone (Single Deluxe With Balcony)
                Individuale Deluxe Con Balcone (Single Deluxe With Balcony)
                ...
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                  Room Standard
                  Room Standard
                  ...
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                    Novotel Pekanbaru, recensioni scritte da ospiti reali

                    Recensioni scritte da clienti reali di Agoda
                    Recensioni su Agoda (463)Recensioni su Booking.com (199)
                    Condizione della struttura/pulizia8,6
                    Servizi e attrezzature8,2
                    Posizione8,7
                    Qualità del servizio8,2
                    Rapporto qualità-prezzo8,5
                    Tutte le lingue
                    Tutti i viaggiatori (463)
                    Tutti i tipi di camera

                    Mostra le recensioni che parlano di:

                    191 recensioni di ospiti verificati
                    12345
                    8,8
                    Eccellente
                    Ridwan - Indonesia
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - aprile 2019

                    One of the best hotel in town, but they can do better”

                    I had short trip to Pekanbaru and this hotel offered almost everything I required. The room was nice (and efficient), and they are situated at strategic location, exactly next to the mall which was huge plus point for me. Breakfast was okay, and so does the fitness centre. The only thing which I guess required improvement is the front office. I hope they can share smile more to the guest, and avoid having intense communication (if it was not arguing each other) through handie talkie while serving the customer.

                    Recensione del: 10 aprile 2019
                    7,2
                    Ottimo
                    Fifi - Indonesia
                    In famiglia (con figli grandi)
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - giugno 2019

                    Not the usual Accor service that i know”

                    We book 2 rooms with connecting door and report to front office earlier than check in time. So we expect the staff can prepare the rooms better. But it was such a disappointed : the water heater was broken in one room, both safe-deposit box were error.. and we were already reluctant to report it :( One of our room was smell of cigarette even though it’s non smoking room. It was my second stay in this hotel, and the service that i experienced there was not the usual accor service that i know. Hope it will improve.

                    Recensione del: 11 giugno 2019
                    10,0
                    Fantastico
                    Swati - Indonesia
                    In coppia
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 2 notti - gennaio 2019

                    Perfect place for every occassion”

                    We were at Novotel Pekanbaru for our anniversary and must say we couldn't have made a better choice. In just one discussion, the hotel took care of all our requirements. Mr. Clift and his team left no stone unturned to make us feel pampered. Our room was decorated beautifully and we had a cake and card waiting for us in the room on check-in. The candle-light dinner by poolside was perfect. The Chef took care of our vegetarian requirements and made a delicious meal. The rooms and all places are spick and span. The staff is friendly and hospitable. Gym has all equipment for a quick workout. The breakfast spread is large, lots of food variety to choose from. Location is great as its right next to Ciputra Mall. We are definitely staying here next time!

                    Recensione del: 21 gennaio 2019
                    8,0
                    Eccellente
                    Lie - Indonesia
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - maggio 2019

                    Nice hotel”

                    Nice hotel

                    Recensione del: 10 giugno 2019
                    8,4
                    Eccellente
                    Doddy - Indonesia
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - novembre 2018

                    New and cozy hotel with strategic location”

                    Most of the times, the rate are above average but if you’re lucky, you can get good bargain. All are satisfying except checkout process took so long due to minibar check (since i booked online through other site, the fridge was locked). There’s something else, the shower drain was stucked when I already wet inside!

                    Recensione del: 02 dicembre 2018
                    8,8
                    Eccellente
                    WUNDY - Singapore
                    In gruppo
                    Superior con 2 Letti Singoli
                    Ha soggiornato 2 notti - gennaio 2019

                    Good Stay”

                    My guests from Singapore are enjoying the stay. The service of the staff for check-in is excellent and very efficient. We requested extra bed on the day itself and Novotel can fulfilled our requirements. Overall good experiences.

                    Recensione del: 07 gennaio 2019
                    9,6
                    Fantastico
                    TINI - Indonesia
                    Viaggiatore d'affari
                    Superior con 2 Letti Singoli
                    Ha soggiornato 1 notte - ottobre 2018

                    the room is clean”

                    here the room is very clean and the staff is very helpful.

                    Recensione del: 21 maggio 2019
                    8,0
                    Eccellente
                    Chia - Singapore
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 2 notti - giugno 2018

                    Well worth the money spent!”

                    I booked three rooms for 2 nights in Novotel Pekanbaru, and it cost me only less than Sgd60 per room/night.. judging from the hotel standard, it is definitely money well spent! It is situated right beside a mall, which makes dining / shopping so much more convenient!

                    Recensione del: 30 giugno 2018

                    Dear Chia, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We are delighted to know you had an enjoyable stay and particularly value our hotel. Your positive feedback will serve as an encouragement as we strive to continuously improve the quality of our service. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Sincerely, A. Malik Azhary General Manager

                    Risposta del: 03 luglio 2018
                    Novotel Pekanbaru
                    10,0
                    Fantastico
                    Kang - Singapore
                    In famiglia (con figli piccoli)
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 5 notti - dicembre 2017

                    Convenient location n cosy bed with good spread of breakfast.”

                    The lady staff at the counter always greeted us with a warm smile every morning when we went for breakfast. She remembered our room number too. The lift is faster compared to Tangram hotel ( we went to recce the spa, waited for the lift n so looooong.... ) , we glad we made the right chose. Counter staff at lobby were helpful providing useful information to our queries. Security boy was helpful to call taxi for us n inform driver our destination. The road in front of Novotel was very busy, blessed that there were traffic guards to control n stop cars for us to cross the road safely to n fro to the opposite Sadira Mall. Love this hotel as Ciputra mall is just beside the popular mall ( better than SKA MALL). Lots of food, shops, games centre, salon,cinema,etc. Strongly recommend Novotel Pekanbaru to tourists. Also, the pool is cleaned daily. The only disappointment is the staff at breakfast lounge do not serve hot drinks to hotel guests. It is double standard no consistency.

                    Recensione del: 15 dicembre 2017

                    Dear Kang, We would like to thank you for choosing Novotel Pekanbaru as your accomodation choices and for taking the time to share your experience with us. We are extremely happy to read all your positive comment. The friendliness of our staff is the most gratifying. We will share this comment to the whole team as encouragement to better serve our guests. However, we regret to read your comment regarding our staff during breakfast, please accept our sincere apologize for the inconvenience. But kindly rest assured, additional training will be given to ensure this mistake do not happen again. We hope this experience will not alter your confidence in Novotel Pekanbaru and that you will give us the opportunity to welcoming you again. Best Regards, A.Malik Azhary General Manager

                    Risposta del: 22 gennaio 2018
                    Novotel Pekanbaru
                    8,0
                    Eccellente
                    Wan - Indonesia
                    Viaggiatore singolo
                    Superior con 2 Letti Singoli
                    Ha soggiornato 2 notti - settembre 2016

                    trying the new hotel in town”

                    at first a little bit surprise that novotel had open here in Pekanbaru small town. come to my mind to try this hotel. the price still good for the moment. acceptable. the room is good. i feel great inside. the design and material used is good. happy to stay inside. the choices of breakfast is wonderful. so many so that we cant stop eating in breakfast. its just the swimming pool too small i think for Novotel class hotel. wish its bigger just like other Novotel in other town. the staff performance is not satisfy me.when I checked in, the front desk guy said that accor member can get points here. but since my card left in my wallet in the car so i decide to put my member number when i checked out. but finally when i checked another front desk staff said i can not use it and telling it to me just like it is my false. she said it with bad attitude. to avoid arguing, with deep DISAPPOINT feeling i just left the hotel. will consider to come to this hotel again.

                    Recensione del: 05 ottobre 2016
                    8,4
                    Eccellente
                    Christianto - Indonesia
                    In coppia
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - giugno 2016

                    Disappointing room service”

                    In summary the hotel is good, however the service was somewhat disappointing. It took 4-5 requests for amenities refill and took multiple phone calls requesting for a fruit knife before they are able to finally advise that knives cannot be loaned to hotel patrons. Lack of sync among housekeeping staff.

                    Recensione del: 23 giugno 2016
                    9,6
                    Fantastico
                    Poh - Singapore
                    In coppia
                    Superior con 2 Letti Singoli
                    Ha soggiornato 2 notti - settembre 2018

                    Great stay at Novotel Pekanbaru”

                    It was a great 3 days 2 nights stay at Novotel Pekanbaru with my Husband. The hotel room was clean and is conveniently located beside the malls thus making shopping and dining easy. Travelling around in Pekanbaru is also made easy with the hotel's strategic location. The daily buffet breakfast was great with wide variety of food to choose from. We especially enjoyed their Indonesian Cuisine spread and of course the pastries and western food as well. There's also a swimming pool right outside the breakfast area and even though we did not manage to swim there due to time constrain, the pool looks clean and well maintain.

                    Recensione del: 02 ottobre 2018

                    Dear Poh, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We are very pleased to read that you like our products, breakfast, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

                    Risposta del: 04 ottobre 2018
                    Novotel Pekanbaru
                    4,4
                    Sanjiv - Singapore
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 2 notti - settembre 2018

                    Bad Service at Novotel even for a 2nd Tier City”

                    Rarely feel compelled to leave negative recommendations/reviews, especially for hotels in small cities. But Novotel Pekanbaru thoroughly deserves to be avoided by travelers of all types. Open for 2 years, they have done no training for staff. Both dinners I had in the restaurant resulted in >1 hour wait times AND incorrect/overcooked food. My dinner companions also waited and we ate at different times because kitchen couldn’t cope - but the restaurant was empty at the time!!!??? When I complained to the night manager, she took no action after agreeing to look into the issues. Morning manager refused to take any corrective action. Fully evident Novotel have done zero training for staff and certainly none around customer service. Very unhappy stay indeed. Will definitely avoid Novotel in Pekanbaru but also other cities based on this experience.

                    Recensione del: 07 settembre 2018

                    Dear Sanjiv, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. Please accept our sincere apologies for the unfortunate experience at Novotel Pekanbaru. We regret that our staff takes a long time to provide your dinner. The hotel was running a high occupancy during your stay. We are carefully investigated the problem and necessary action have been taken to the FB Manager and the team. Rest assured that we will emphasize on training and control to avoid future recurrence. We hope this experience will not impair your trust in Novotel Pekanbaru and that you will give us the opportunity of welcoming you again soon. A. Malik Azhary General Manager

                    Risposta del: 12 settembre 2018
                    Novotel Pekanbaru
                    8,4
                    Eccellente
                    sianmelsa - Indonesia
                    Viaggiatore d'affari
                    Superior con 2 Letti Singoli
                    Ha soggiornato 1 notte - maggio 2018

                    GOOG”

                    NICE

                    Recensione del: 08 gennaio 2019
                    10,0
                    Fantastico
                    TINI - Indonesia
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - novembre 2018

                    Good location”

                    Hotel room is clean and the staff is very friendly. Its location is very strategic too.

                    Recensione del: 08 gennaio 2019
                    10,0
                    Fantastico
                    Judy - Singapore
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 1 notte - maggio 2019

                    Good ”

                    Great hotel

                    Recensione del: 18 maggio 2019
                    8,0
                    Eccellente
                    Beng - Singapore
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 2 notti - marzo 2018

                    Frequent ”

                    So far the better hotel for me in Pekanbaru; clean, modern and convenient..

                    Recensione del: 02 agosto 2018

                    Dear Beng, We would like to thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. Your kind words have been passed on to our teams this will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit. Thank you best regards and Feel Welcome. Malik Azhary

                    Risposta del: 03 agosto 2018
                    Novotel Pekanbaru
                    9,6
                    Fantastico
                    Julien - Singapore
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 5 notti - febbraio 2018

                    Fantastico”

                    Highly recommended, great staff, great room You will not regret it

                    Recensione del: 27 luglio 2018

                    Dear Julien, Thank you for your visit and and for taking the time to share your experience. We are very happy to hear that you enjoyed your time spent with us and delighted for your patronage. Your comments and kind words have been shared with all staff and I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable. We look forward to welcoming you back in the very near future. Feel Welcome, A. Malik Azhary General Manager

                    Risposta del: 28 luglio 2018
                    Novotel Pekanbaru
                    10,0
                    Fantastico
                    Juniwaty - Indonesia
                    In famiglia (con figli grandi)
                    Superior con 2 Letti Singoli
                    Ha soggiornato 3 notti - marzo 2018

                    GOOD ONE... love it”

                    very nice, big, clean and good hotel

                    Recensione del: 19 luglio 2018

                    Dear Juniwaty, Thank you for trusting Novotel to fulfill your accomodation needs during your recent visit to Pekanbaru and for taking the time to share your feedback and the great review with us. We are delighted to know you had an enjoyable stay and particularly value our hotel. Your positive feedback will serve as an encouragement as we strive to continuously improve the quality of our service. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Sincerely, A. Malik Azhary General Manager

                    Risposta del: 23 luglio 2018
                    Novotel Pekanbaru
                    6,8
                    Buono
                    thierry - Thailandia
                    Viaggiatore d'affari
                    Superior con 1 Letto Matrimoniale
                    Ha soggiornato 2 notti - giugno 2018

                    lack of management ”

                    I am quite disappointed with overall staff behaviour .Quite careless and not customer service oriented . specially restaurant. we were 3 persons ,order arrived at different time .my friend got is main course and we did not have yet our starter .It looked unorganised and not like what a novotel look like normally .Room are ok and pleasant .check in was very long may be due to the holiday period .Breakfast is mainly Indonesian food because few foreigner

                    Recensione del: 21 giugno 2018

                    Dear Thierry, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. The experience you describe in your review causes us deep concern. Please accept our sincere apologies for the unfortunate experience. Our aim and intent is to ensure all employees are totally costumer-focused and all guest concerns and requests are handled quickly and efficiently. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. Your suggestion on the breakfast menu has been carefully noted by our Executive Chef and will be taken into account for the next review of the Menu. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit Pekanbaru. If we can ever be of any assistance, please do not hesitate to let us know. Best Regards, A. Malik Azhary General Manager

                    Risposta del: 23 giugno 2018
                    Novotel Pekanbaru
                    12345
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                    • Centro commerciale Mall Ciputra Seraya