Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
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Studio Executive - Camera degli ospiti
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Esterno
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Giardino Somerset West Lake Serviced Residences
Giardino
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Studio Executive - Camera degli ospiti
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SULLA MAPPA Somerset West Lake Serviced Residences
SULLA MAPPA
Ottimo
Posizione
7,4
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Somerset West Lake Serviced Residences

Posizione ottima
Hai una domanda per Somerset West Lake Serviced Residences?
Ottimo
sulla base di 590 recensioniLeggi cosa ne pensano gli ospiti
7,8
85% suggerirebbe questa struttura ad un amico
  • Trasferimento aeroportuale

  • Wi-Fi gratuito nelle camere

  • Aria condizionata

  • Pulizie quotidiane

Camere disponibili
7,9
Ottimo
Comfort e qualità della stanza
Questa è una struttura molto richiesta!Ultima prenotazione effettuata 5 ore fa
Appartamento Executive con 3 Camere (3-Bedroom Executive Apartment)
Appartamento Executive con 3 Camere (3-Bedroom Executive Apartment)
...
  • Vista sulla strada
  • 112 m²/1206 ft²
  • 1 letto matrimoniale King S...
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2 Camere Executive (2 Bedroom Executive)
2 Camere Executive (2 Bedroom Executive)
...
  • Vista lago
  • 87 m²/936 ft²
  • 1 letto singolo e 1 letto m...
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Appartamento Premier con 2 Camere (2-Bedroom Premier Apartment)
Appartamento Premier con 2 Camere (2-Bedroom Premier Apartment)
...
  • Vista sulla città
  • 95 m²/1023 ft²
  • 1 letto matrimoniale King S...
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Doppia Executive Con Due Camere (Double Or Twin Executive Two Bedrooms)
Doppia Executive Con Due Camere (Double Or Twin Executive Two Bedrooms)
...
  • 87 m²/936 ft²
  • Vasca da bagno
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Studio Executive
Studio Executive
...
  • Vista lago
  • 37 m²/398 ft²
  • 1 letto matrimoniale King S...
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Appartamento Deluxe con 2 Camere (2-Bedroom Deluxe Apartment)
Appartamento Deluxe con 2 Camere (2-Bedroom Deluxe Apartment)
...
  • Vista sulla città
  • 77 m²/829 ft²
  • 1 letto matrimoniale King S...
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1 Camera Deluxe (1 Bedroom Deluxe)
1 Camera Deluxe (1 Bedroom Deluxe)
...
  • Vista lago
  • 54 m²/581 ft²
  • 1 letto matrimoniale
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Studio Premier
Studio Premier
...
  • Vista lago
  • 40 m²/431 ft²
  • 1 letto matrimoniale King S...
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1 Bedroom Executive Room Non-Smoking
1 Bedroom Executive Room Non-Smoking
...
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    Executive Doppia (Double Executive)
    Executive Doppia (Double Executive)
    ...
    • Terrazzo/balcone
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    Distanze

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    Informazioni utili

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    Recensioni verificate dei viaggiatori

    Recensioni su Agoda (590)Recensioni su Booking.com (119)
    Condizione della struttura/pulizia8,2
    Servizi e attrezzature7,8
    Posizione7,4
    Comfort e qualità della stanza7,9
    Qualità del servizio8,3
    Rapporto qualità/prezzo8,0
    Recensioni scritte da clienti reali di Agoda
    Filtra le recensioni per:
    Lingua
    English
    한국어
    日本語
    Tiếng Việt
    altro
    Tipo di stanza
    Studio Executive
    Studio Premier
    1 Camera Deluxe
    2 Camere Executive
    altro
    465 recensioni di ospiti verificati
    12345
    8,7
    Eccellente
    Van - Vietnam
    Viaggiatore d'affari
    Studio Premier
    Ha soggiornato 2 notti - maggio 2014
    Ambiente tranquillo e rilassante”
    Qualita servizio e prezzo
    Ottimo e tranquillo posizionato vicino al centro con bei gjardini e vicino a ristoranti etc colazione adeguata e prezzo ragionevole
    Recensione del: 23 giugno 2014
    8,4
    Eccellente
    Jerickson - Singapore
    In famiglia (con figli piccoli)
    Appartamento Premier con 2 Camere
    Ha soggiornato 1 notte - giugno 2018
    Nice and huge rooms”
    You will get bigger than usual rooms for a very reasonable price. Clean and nice rooms with a great view. They upgraded us for free to a 3br suite even if we only booked a 2br premiere suite. Thank you.
    Recensione del: 30 giugno 2018
    Dear Mr/Ms Jerickson, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy our upgrade. We look forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
    Risposta del: 04 luglio 2018
    Somerset West Lake Serviced Residences
    8,8
    Eccellente
    Mai - Vietnam
    In coppia
    1 Camera Deluxe
    Ha soggiornato 1 notte - giugno 2018
    Nice lake view”
    We booked for two but there’s only one bath towel set was set up. (There’s no shower cap set up this time as well). We didn’t notice that breakfast is not included in the deal we booked so if you really want breakfast, check the deal carefully. (Buffet breakfast is quite standard with not much choice).
    Recensione del: 25 giugno 2018
    Dear Ms Mai, Thank you for taking the time to write this review. We appreciate your comment about bathroom amenities and will work with team members for improvement. We look forward to welcoming you back. Best Regards, Thanh Tran Assistant Residence Manager
    Risposta del: 04 luglio 2018
    Somerset West Lake Serviced Residences
    8,0
    Eccellente
    Roy - Malesia
    Viaggiatore d'affari
    Studio Executive
    Ha soggiornato 1 notte - maggio 2018
    Good stay!”
    Good stay!
    Recensione del: 25 giugno 2018
    Dear Mr/Ms Roy, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
    Risposta del: 04 luglio 2018
    Somerset West Lake Serviced Residences
    6,4
    Buono
    Roy - Malesia
    Viaggiatore d'affari
    Studio Executive
    Ha soggiornato 1 notte - maggio 2018
    Good stay!”
    Good stay!
    Recensione del: 25 giugno 2018
    Dear Mr/Ms Roy, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
    Risposta del: 04 luglio 2018
    Somerset West Lake Serviced Residences
    10,0
    Fantastico
    XI - Cina
    Viaggiatore d'affari
    1 Camera Deluxe
    Ha soggiornato 1 notte - marzo 2018
    Easy and comfortable room”
    The suite is more than enough. comfortable for short long stay.
    Recensione del: 27 maggio 2018
    Thank you for taking your time to review our property and giving us perfect score. We appreciate your feedback and look forward to welcoming you back. Kind regards,
    Risposta del: 02 giugno 2018
    Somerset West Lake Serviced Residences
    8,0
    Eccellente
    KITAMURA - Giappone
    Viaggiatore d'affari
    Studio Executive
    Ha soggiornato 1 notte - marzo 2018
    Clean, convenient and reasonable price”
    Clean, convenient and reasonable price
    Recensione del: 08 marzo 2018
    Dear Kitamura san, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
    Risposta del: 31 marzo 2018
    Somerset West Lake Serviced Residences
    9,6
    Fantastico
    Dan - Vietnam
    In gruppo
    2 Camere Executive
    Ha soggiornato 1 notte - gennaio 2018
    Good hotel 9/10”
    fully equipment, clear, receptionist are very helpfull (Eric, Kayla, Alex ...)
    Recensione del: 11 febbraio 2018
    Dear Mr/Ms Dan, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
    Risposta del: 21 febbraio 2018
    Somerset West Lake Serviced Residences
    9,2
    Fantastico
    Hai - Vietnam
    Viaggiatore d'affari
    Studio Premier
    Ha soggiornato 3 notti - ottobre 2017
    Good”
    Traffic problem.
    Recensione del: 21 gennaio 2018
    Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 24 gennaio 2018
    Somerset West Lake Serviced Residences
    7,2
    Ottimo
    SENG - Malesia
    In famiglia (con figli grandi)
    2 Camere Executive
    Ha soggiornato 7 notti - dicembre 2017
    Great for families who like to stay around the WestLake”
    Because of the heavy traffic, it takes some time to get to & back from popular places like the French or Old Quarter. No convenient supermarket nearby. On the positive side, the Westlake view is nice & there's a great beef pho around the corner (Pho Vu) 👍
    Recensione del: 08 gennaio 2018
    Thank you for taking your time to review our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 12 gennaio 2018
    Somerset West Lake Serviced Residences
    8,0
    Eccellente
    sanghun - Corea del Sud
    In famiglia (con figli grandi)
    2 Camere Executive
    Ha soggiornato 2 notti - ottobre 2017
    good”
    I stay 5/10~6/10/2017 . staying with family very good
    Recensione del: 26 dicembre 2017
    Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 28 dicembre 2017
    Somerset West Lake Serviced Residences
    8,0
    Eccellente
    Farng - Australia
    In coppia
    1 Camera Deluxe
    Ha soggiornato 3 notti - novembre 2017
    More then expected”
    The room I stayed in was more then expected. With a massive balcony and great view over west lake. The staff was attentive providing great service for our needs.
    Recensione del: 22 novembre 2017
    Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 27 novembre 2017
    Somerset West Lake Serviced Residences
    8,8
    Eccellente
    Bui - Vietnam
    Viaggiatore d'affari
    Studio Premier
    Ha soggiornato 4 notti - novembre 2017
    Avoid ground floor”
    I booked on agoda with Lake View but when I checked in they gave me garden view in the ground floor. I am not happy about that even they explained to me that they ran out of room. They did move me to the room I booked in the second day. But I had bad experience with the corridor in the ground floor. The smell is horrible. The 3rd floor with lake view is good and the hall is also cleaner.
    Recensione del: 21 novembre 2017
    Dear Mr/Ms Bui, Thank you for taking the time to write this review. We appreciate your comment and will work with team members for improvement . We hope to welcome you again. Best Regards, Thanh Assistant Residence Manager
    Risposta del: 27 novembre 2017
    Somerset West Lake Serviced Residences
    7,6
    Ottimo
    Farng - Australia
    In coppia
    Studio Executive
    Ha soggiornato 1 notte - novembre 2017
    Great service ”
    Staff was attentive Location was great for what we needed. Just out of the main area while been east enough to get everywhere.
    Recensione del: 16 novembre 2017
    Thank you for taking the time to write this review with good comment about our staff and location. We appreciate your feedback and look forward to welcome you back in the future.
    Risposta del: 18 novembre 2017
    Somerset West Lake Serviced Residences
    10,0
    Fantastico
    Dan - Vietnam
    In gruppo
    2 Camere Executive
    Ha soggiornato 1 notte - novembre 2017
    100”
    nice view, staffs are friendly, help full ( specially the guy who worked at night-alexey
    Recensione del: 05 novembre 2017
    Dear Mr/Ms Sander, Thank you very much for giving us perfect score. Your heartfelt words and special mention of Alex will be share with our team for encouragement. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at our property. Your sincerely, Thanh Tran
    Risposta del: 06 novembre 2017
    Somerset West Lake Serviced Residences
    8,8
    Eccellente
    Adrian - Regno Unito
    In famiglia (con figli piccoli)
    2 Camere Executive
    Ha soggiornato 14 notti - ottobre 2017
    I very seldom review places...”
    ...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.
    Recensione del: 28 ottobre 2017
    Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 30 ottobre 2017
    Somerset West Lake Serviced Residences
    10,0
    Fantastico
    Dan - Vietnam
    In gruppo
    2 Camere Executive
    Ha soggiornato 1 notte - ottobre 2017
    Fantastico”
    all staffs are very helpfull, kind. we'll stay here next time in hanoi
    Recensione del: 27 ottobre 2017
    Thank you very much for giving us perfect score. We appreciate your feedback. We hope to welcome you back in the near future.
    Risposta del: 30 ottobre 2017
    Somerset West Lake Serviced Residences
    7,6
    Ottimo
    Thu - Vietnam
    In coppia
    Studio Executive
    Ha soggiornato 9 notti - agosto 2017
    Everything was good”
    Location is convenient for West Lake entertainment areas with western restaurants and bars/pub. However it is really far from the old quarter. Receptionists were nice and helpful. Unfortunately the security guy who opened the door for customers were kind of smelly. I also noticed he was more helpful towards foreigners than local customers.
    Recensione del: 26 ottobre 2017
    Thank you for taking the time to write this review with good comment about our receptionists. We appreciate your comment about security guy and will personally address his issue to ensure he receives the necessary guidance to perform a much better role moving forward to avoid such inconvenience.
    Risposta del: 30 ottobre 2017
    Somerset West Lake Serviced Residences
    10,0
    Fantastico
    Quang - Vietnam
    Viaggiatore d'affari
    Studio Executive
    Ha soggiornato 1 notte - agosto 2017
    Fantastico”
    Perfect
    Recensione del: 29 agosto 2017
    Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 30 agosto 2017
    Somerset West Lake Serviced Residences
    10,0
    Fantastico
    keyong-don - Corea del Sud
    Viaggiatore d'affari
    Studio Premier
    Ha soggiornato 5 notti - marzo 2017
    Calm and best place to look around Ho Tay(West lake). and close to Lotte Center and Ba dinh Distric.”
    Quiet and calm place. Good room condition. Good Staff. I felt at home. better than hotel for me.
    Recensione del: 28 agosto 2017
    Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
    Risposta del: 30 agosto 2017
    Somerset West Lake Serviced Residences
    12345
    Questa è una struttura molto richiesta. Non fartela sfuggire!

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