Sunway Hotel
Sunway Hotel
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Superior King o Doppia con Letti Separati Sunway Hotel
Superior King o Doppia con Letti Separati
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Hall Sunway Hotel
Hall
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Hall Sunway Hotel
Hall
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Buffet Sunway Hotel
Buffet
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SULLA MAPPA Sunway Hotel
SULLA MAPPA
Ottimo
Posizione
7,5
Vedi tutte le 36 foto Sunway Hotel
Vedi tutte le 36 foto
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Sunway Hotel

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Ottimo
sulla base di 335 recensioniLeggi cosa ne pensano gli ospiti
7,9
89% suggerirebbe questa struttura ad un amico
89%

suggerirebbe questa struttura ad un amico

Struttura Agoda Preferred

  • Trasferimento aeroportuale

  • Wi-Fi gratuito nelle camere

  • Cambio valute

  • Sauna

Camere disponibili
7,8
Ottimo
Comfort e qualità della stanza
Camere Comunicanti per Famiglie (Family Connecting Room)
Camere Comunicanti per Famiglie (Family Connecting Room)
...
  • 52 m²/560 ft²
  • 2 camere
  • 1 letto matrimoniale King S...
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Club Twin Room City View with Club Access
Club Twin Room City View with Club Access
...
  • 25 m²/269 ft²
  • Accesso all'executive loung...
  • 2 letti singoli
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Club King - Accesso alla Lounge Incluso (Club King Room - Lounge Access Included)
Club King - Accesso alla Lounge Incluso (Club King Room - Lounge Access Included)
...
  • Vista sulla città
  • 25 m²/269 ft²
  • 1 letto matrimoniale King S...
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Deluxe Matrimoniale o Doppia con Letti Separati (Double Or Twin Deluxe)
Deluxe Matrimoniale o Doppia con Letti Separati (Double Or Twin Deluxe)
...
  • 34 m²/366 ft²
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Premier Twin Room with View
Premier Twin Room with View
...
  • Vista sulla città
  • 33 m²/355 ft²
  • 2 letti singoli oppure 1 le...
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Club Doppia con Letti Separati - Accesso alla Lounge Incluso (Club Twin Room - Lounge Access Included)
Club Doppia con Letti Separati - Accesso alla Lounge Incluso (Club Twin Room - Lounge Access Included)
...
  • Vista sulla città
  • 25 m²/269 ft²
  • 2 letti singoli
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Club King (Club King Room)
Club King (Club King Room)
...
  • 25 m²/269 ft²
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Superior King o Doppia con Letti Separati (Superior King or Twin)
Superior King o Doppia con Letti Separati (Superior King or Twin)
...
  • 23 m²/248 ft²
  • Camere non fumatori
  • 2 letti singoli oppure 1 le...
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Deluxe Vista Città (Deluxe City View Room)
Deluxe Vista Città (Deluxe City View Room)
...
  • Vista sulla città
  • 23 m²/248 ft²
  • 1 letto matrimoniale King S...
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Premier Twin Hollywood City View with Club Access
Premier Twin Hollywood City View with Club Access
...
  • 33 m²/355 ft²
  • Accesso all'executive loung...
  • 1 letto matrimoniale King S...
Inserisci le date per vedere i prezzi
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Recensioni verificate dei viaggiatori

Recensioni su Agoda (335)Recensioni su Booking.com (97)
Condizione della struttura/pulizia8,1
Servizi e attrezzature7,9
Posizione7,5
Comfort e qualità della stanza7,8
Qualità del servizio8,2
Rapporto qualità/prezzo8,0
Recensioni scritte da clienti reali di Agoda
Filtra le recensioni per:
Lingua
English
日本語
한국어
Tiếng Việt
altro
Tipo di stanza
Club King - Accesso alla Lounge Incluso
Premier Twin Room with View
Superior King o Doppia con Letti Separati
Deluxe Vista Città
172 recensioni di ospiti verificati
12345
5,2
Cameron - Vietnam
Viaggiatore singolo
Superior King o Doppia con Letti Separati
Ha soggiornato 2 notti - settembre 2018
Unprofessional billing problems”
There seems to be a big problem with billing at this hotel. It seems dodgy. Having paid upfront for the room, I then had to pay a 2 million đồng deposit to use the minibar. After 2 ok nights, I booked a third. Staff said I could pay for the third night when checking out and extended my stay in the same old room. When I got back to the room on the third night, I found myself locked out. The staff told me I had to pay ANOTHER 2 million đồng deposit. (I refused to do so.) One hour before checking out the next morning, I asked staff to prepare my bill. I paid it fairly easily, then ran for my taxi to the airport. Then the staff from the hotel rushed out and told me I needed to pay extra for the room (the price on the bill was not the full price). By this stage I was livid and worried about missing my plane. I grudgingly went and paid the extra. But I have to say it was a shitty experience. A 4 star hotel that can't prepare a proper bill and keeps hitting you up for dodgy extra fees. WTH?
Recensione del: 13 settembre 2018
Dear Cameron, First and foremost, our sincere apologies for the bad experiences you encountered during your checking out. The 2 million Dong deposit is our standard collection procedure for your signing facilities for minibars, restaurant and any other miscellaneous charges. There is also an option of using your credit card for verification of the said amount for the deposit. The other point about the extra charges for the room, please allow me till early next week to revert to you accordingly. In the meantime, please do accord us your contact for me to follow up. Thanks and regards, Justin Chew General Manager
Risposta del: 14 settembre 2018
Sunway Hotel
8,0
Eccellente
HUP - Taiwan
Viaggiatore d'affari
Club King - Accesso alla Lounge Incluso
Ha soggiornato 1 notte - agosto 2018
Late check out”
Late check out provide convenient for businesd traveler
Recensione del: 04 settembre 2018
Dear HUP, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently We are glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation, especially the late check out service. HUP, we are all looking forwards to welcoming you back to Sunway Hotel Hanoi soonest. With warm regards, Sunway Hotel Hanoi Management Team.
Risposta del: 04 settembre 2018
Sunway Hotel
9,6
Fantastico
CHI - Vietnam
Viaggiatore d'affari
Superior King o Doppia con Letti Separati
Ha soggiornato 2 notti - agosto 2018
Good hotel for biz trip”
The staffs are friendly and good in servives.
Recensione del: 11 agosto 2018
Dear CHI, On behalf of Sunway Hotel Hanoi team, we thank you very much for your great review about our hotel. We are so happy you enjoyed your stay with us so much and look forwards to having you back for another great stay experience with us in the near future With warm regards, Sunway Hotel Hanoi Management Team
Risposta del: 13 agosto 2018
Sunway Hotel
8,8
Eccellente
Dung - Vietnam
Viaggiatore d'affari
Superior King o Doppia con Letti Separati
Ha soggiornato 1 notte - luglio 2018
Value for money ”
It’s nice hotel, we will come back
Recensione del: 01 agosto 2018
Dear Dung, Thank you for your great review on your recent stay at Sunway Hotel Hanoi How wonderful hearing that you enjoyed your stay with us so much. We are looking forwards to welcoming you back here soonest. With warm regards, Sunway Hotel Hanoi Management Team
Risposta del: 02 agosto 2018
Sunway Hotel
9,6
Fantastico
ellen - Indonesia
Viaggiatore d'affari
Superior King o Doppia con Letti Separati
Ha soggiornato 1 notte - luglio 2018
Super comfortable room”
I really like the room, especially the bed! Super cozy! The hotel is very clean, and the staffs are very friendly.
Recensione del: 29 luglio 2018
Dear ellen, Thank you very much for having chosen Sunway Hotel Hanoi for your recent visit to Hanoi; and sharing your lovely feedback with us on Agoda. We are glad to know that you had a pleasant stay and enjoyed the hotel's facilities and friendly staffs.. We always strive to deliver the best, most memorable experience to all valued guests like yourself; and what you have shared truly inspires us to continue to do our best. Your kind words have been shared with everyone. ellen,thank you very much once again for letting us know your feedback and we look forward to welcoming you back to Sunway Hotel Hanoi in the not so distant future. With kind regards, Sunway Hotel Hanoi Management Team
Risposta del: 31 luglio 2018
Sunway Hotel
10,0
Fantastico
PHAM - Vietnam
Viaggiatore d'affari
Deluxe Vista Città
Ha soggiornato 3 notti - giugno 2018
Hanoi - Business Stay”
I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.
Recensione del: 26 giugno 2018
Dear PHAM, Wow, thank you so much for your great review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our service especially the service from one of our associates. We trust you as well had a memorable Hanoi explore during your stay with us. PHAM,we look forwards to having you back to Hanoi for another memorable stay with Sunway Hotel Hanoi.. Kind regards, Sunway Hotel Hanoi Management Team
Risposta del: 27 giugno 2018
Sunway Hotel
10,0
Fantastico
PHAM - Vietnam
Viaggiatore d'affari
Ha soggiornato 1 notte - giugno 2018
Extremely positive experience”
Great! We have been especially impressed with front desk staff Summer & Cindy. Great leadership potential.
Recensione del: 26 giugno 2018
Dear PHAM, We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi. It is very pleased to hear that our associates had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Sunway Hotel Hanoi Thank you so much and regards, Sunway Hotel Hanoi Management Team.
Risposta del: 27 giugno 2018
Sunway Hotel
8,8
Eccellente
FERNANDO - Vietnam
Viaggiatore singolo
Superior King o Doppia con Letti Separati
Ha soggiornato 2 notti - maggio 2018
Value for money ”
Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .
Recensione del: 25 maggio 2018
Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 29 maggio 2018
Sunway Hotel
8,8
Eccellente
FERNANDO - Vietnam
Viaggiatore singolo
Superior King o Doppia con Letti Separati
Ha soggiornato 1 notte - maggio 2018
Value for money ”
Very good hotel with reasonable pricing . Club lounge is fantastic
Recensione del: 22 maggio 2018
Dear FERNANDO, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi and we look forward to welcoming you again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 23 maggio 2018
Sunway Hotel
4,8
Su - Malesia
In gruppo
Ha soggiornato 1 notte - aprile 2018
My friends and I sensed that there was spirit/ghost in the rooms at level 10. We couldn't sleep whole night.
Recensione del: 17 aprile 2018
Dear Su, Thank you for your feedback after staying at Sunway Hotel Hanoi. We are very sorry that your experience had caused you anxiety and created a perception that your room has a ghost. Please be assured that many guests have stayed in that room and no such feedback was received. Once again, we are very sorry for this inconvenient experience and we hope you will give another chance for atonement. Lastly, we hope this will not preclude your future support for Sunway Hotel Hanoi. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 26 aprile 2018
Sunway Hotel
8,4
Eccellente
Tam - Australia
In famiglia (con figli grandi)
Deluxe Vista Città
Ha soggiornato 3 notti - aprile 2018
Good experience ”
Great breakfast & professional front-desk
Recensione del: 16 aprile 2018
Dear Tam, We are grateful to read that you had an overall enjoyable every stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our breakfast and our staffs as it is what we strive for every day. We thank you very much for your ongoing supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 17 aprile 2018
Sunway Hotel
8,8
Eccellente
yongkian - Malesia
Viaggiatore d'affari
Ha soggiornato 1 notte - dicembre 2017
Good Location”
Breakfast is good. Location is Good
Recensione del: 15 gennaio 2018
Dear yongkian, Thank you for great comment for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We highly appreciate your nice feedback and we hope to see you again! Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 16 gennaio 2018
Sunway Hotel
7,6
Ottimo
LEONG - Malesia
In coppia
Ha soggiornato 4 notti - dicembre 2017
Great Hotel and kind staff”
Stayed at the Hotel for 4 nights during our last visit to Hanoi. Staff very supportive and friendly. We have no problems visiting the Hanoi Central Old Quarters. Would highly recommend for future stay.
Recensione del: 03 gennaio 2018
Dear LEONG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are grateful to read that you had an overall enjoyable stay in our hotel. Your compliment on our staff service is highly appreciated. We thank you very much for your recomendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 04 gennaio 2018
Sunway Hotel
7,2
Ottimo
sanghun - Corea del Sud
Viaggiatore singolo
Deluxe Vista Città
Ha soggiornato 1 notte - novembre 2017
good”
have breakfast very good
Recensione del: 26 dicembre 2017
Dear sanghun, Thank you for taking the time to tell us about your experience at the Sunway Hotel Hanoi. It was a pleasure to have you stay with us. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon With warm regards, The Sunway Hotel Hanoi Management Team..
Risposta del: 05 gennaio 2018
Sunway Hotel
8,4
Eccellente
Peng - Malesia
Viaggiatore d'affari
Ha soggiornato 1 notte - dicembre 2017
Business Trip”
For me overall is great, wi-fi is fast, friendly staff, perfect facilities, good pressure shower and etc. The only thing I cant tolerate is dust! The moment i step into the room, i keep sneezing. Bedsheets and carpets are clearly full of dust maybe as a result of previous renovation?
Recensione del: 24 dicembre 2017
Dear Peng, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our service and the "wi-fi is fast, friendly staff, perfect facilities, good pressure shower"... On the other hand, we truly regret to learn that our room cleanness did not meet your expectation. Let me express my sincerest apologize for any inconvenience caused.Please rest assured that your comments have been communicated to our Executive Housekeeper and Housekeeping Department so that they can look in this further and action immediately. Thank you for sharing your feedback. We hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Sunway Hotel Hanoi Management Team.
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Sunway Hotel
10,0
Fantastico
PHAM - Vietnam
In coppia
Ha soggiornato 5 notti - ottobre 2017
Greetings from Sunway Hotel Hanoi”
The place is well located, rooms are good and staff are well behaved. Some good restaurant choices are available nearby.
Recensione del: 20 dicembre 2017
Dear PHAM, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi. Thank you very much for your kind recommendation on our location, room and staffs. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for sharing your experience and we look forward to welcome you again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 21 dicembre 2017
Sunway Hotel
6,0
YOUNG - Corea del Sud
Viaggiatore d'affari
Premier Twin Hollywood City View with Club Access
Ha soggiornato 2 notti - dicembre 2017
Just.... SO..SO...”
So...So.........
Recensione del: 14 dicembre 2017
Dear YOUNG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. I take a great concern referring to your comment on your feedback. I sincerely apologize for any inconvenience caused. May I invite you to contact me for further details of your negative experience so we could investigate deeply to continue our improvement? Thank you again for sharing your experience, and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Kind regards, Jolie Ho (Ms). Personal Assistant to General Manager
Risposta del: 19 dicembre 2017
Sunway Hotel
9,6
Fantastico
Devinder - Malesia
Viaggiatore d'affari
Deluxe
Ha soggiornato 1 notte - dicembre 2017
Fantastico”
Friendly and helpful staff,
Recensione del: 08 dicembre 2017
Dear Devinder, Thank you very much for your great compliments on your memorable stay at Sunway Hotel Hanoi and especially, for this great review We hope you continue to find Sunway properties wherever you travel With warm regards, The Sunway Hotel Hanoi Management Team
Risposta del: 15 dicembre 2017
Sunway Hotel
6,8
Buono
Seong - Malesia
Viaggiatore d'affari
Premier Twin Room with View
Ha soggiornato 2 notti - ottobre 2017
Good but old hotel”
Suggest to changes the woolen blanket, too much dust and dirty, felt uncomfortable when stay in the room.
Recensione del: 02 dicembre 2017
Dear Seong, Thank you so much for taking time to share your recent experience at Sunway Hotel Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention.We greatly appreciate your feedback as such information is vital for us to achieve the standards of service that we strive for. Please rest assured that your comments have been communicated to our Hotel Management Team so that they in turn can address these matters via our Hotel Quality Continuous Improvement Program and action immediately. We are sorry to hear that we disappointed you on this occasion during your stay and hope that you will give us a second chance to restore your confidence in us on a future visit to Hanoi. With best regards, The Sunway Hotel Hanoi Management Team
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Sunway Hotel
8,4
Eccellente
Phoebe - Vietnam
Viaggiatore singolo
Ha soggiornato 1 notte - settembre 2017
Amazing!”
Good location, fabulous lobby, elegant and clean rooms, friendly staff, awesome breakfast. Love my stay!
Recensione del: 02 novembre 2017
Dear Phoebe, On behalf of Sunway Hotel Hanoi team, we thank you very much for your great review about our hotel. I am so happy you enjoyed our hotel from the "Good location, fabulous lobby, elegant and clean rooms, friendly staff, awesome breakfast" Phoebe, thank you again for sharing your comment and please contact us for your next visit for another great experience in Hanoi with Sunway Hotel Hanoi, soon With warm regards, The Sunway Hotel Hanoi Management Team.
Risposta del: 03 novembre 2017
Sunway Hotel
12345
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