The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
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 The Cascades Hotel at Sun City

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SULLA MAPPA The Cascades Hotel at Sun City
SULLA MAPPA
Eccellente
Posizione
8,8
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Struttura rimossa da Preferiti!
Eccellente
sulla base di 67 recensioniLeggi cosa ne pensano gli ospiti
8,0
/
10
Eccellente comfort e qualità della stanza
8,5
Rapporto qualità/prezzo7,0
Distanza dal centro45.0 Km
Punteggio per la posizione8,8
  • Trasferimento aeroportuale

  • Spiaggia privata

  • Cambio valute

  • Wi-Fi gratuito nelle camere

Camere disponibili
8,5
Eccellente
Comfort e qualità della stanza
Camera Flamingo (Flamingo)
Camera Flamingo (Flamingo)
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  • Dimensioni della camera: 24...
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Luxury
Luxury
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  • Dimensioni della camera: 44...
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  • 1 letto matrimoniale King S...
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Suite Luxury (Luxury Suite)
Suite Luxury (Luxury Suite)
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  • Dimensioni della camera: 66...
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  • 1 letto matrimoniale King S...
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Superior per Famiglie (Superior Family)
Superior per Famiglie (Superior Family)
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  • Dimensioni della camera: 33...
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  • 1 letto matrimoniale King S...
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Luxury Doppia con Letti Separati (Luxury Twin)
Luxury Doppia con Letti Separati (Luxury Twin)
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  • Dimensioni della camera: 31...
  • Vista giardino
  • 2 letti singoli
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Camera Attrezzata per Paraplegici (Paraplegic Room)
Camera Attrezzata per Paraplegici (Paraplegic Room)
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  • Dimensioni della camera: 33...
  • Vista giardino
  • 1 letto matrimoniale King S...
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Superior Luxury
Superior Luxury
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  • Dimensioni della camera: 44...
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Luxury per Famiglie (Luxury Family)
Luxury per Famiglie (Luxury Family)
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  • Dimensioni della camera: 33...
  • Vista giardino
  • 1 letto matrimoniale King S...
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Luxury Singola (Single Luxury)
Luxury Singola (Single Luxury)
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  • Dimensioni della camera: 30...
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Individuale Superior Deluxe (Single Deluxe Superior)
Individuale Superior Deluxe (Single Deluxe Superior)
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Avviso

The property’s swimming pool will be closed between July 7, 2019 and August 7, 2019.

Recensioni verificate dei viaggiatori

Recensioni su Agoda (67)Recensioni su Booking.com (1122)
Condizione della struttura/pulizia8,2
Servizi e attrezzature7,9
Posizione8,8
Comfort e qualità della stanza8,5
Qualità del servizio7,6
Rapporto qualità/prezzo7,0
Recensioni scritte da clienti reali di Agoda
Filtra le recensioni per:
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English
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altro
Tipo di stanza
Camera Attrezzata per Paraplegici
Luxury Doppia con Letti Separati
Superior Luxury
Luxury per Famiglie
altro
46 recensioni di ospiti verificati
123
6,8
Buono
Philip - Regno Unito
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - settembre 2018
Buono”
Disappointed with the hotel, although great location and grounds. Our aircon did not work properly and even after two visits (after a lot of chasing) still did not as the fan was not working. Bizarrely, the hair dryer was hard wired into a bedside drawer well away from a mirror, so could not move it or see myself using it! Hotel looked "tired" and not 5 star level. Restaurants excellent though.
Recensione del: 03 ottobre 2018
6,0
Peter - Regno Unito
In coppia
Superior Luxury
Ha soggiornato 3 notti - maggio 2018
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
Recensione del: 26 maggio 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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The Cascades Hotel at Sun City
7,2
Ottimo
Timothy - Irlanda
In coppia
Superior Luxury
Ha soggiornato 1 notte - marzo 2018
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
Recensione del: 23 aprile 2018
Thanks for staying with us. We appreciate your feedback!
Risposta del: 03 maggio 2018
The Cascades Hotel at Sun City
4,8
Goolam - Sudafrica
In famiglia (con figli piccoli)
Luxury Doppia con Letti Separati
Ha soggiornato 4 notti - marzo 2018
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
Recensione del: 02 aprile 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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The Cascades Hotel at Sun City
7,6
Ottimo
MAJEDI - Sudafrica
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 4 notti - gennaio 2018
Ottimo”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
Recensione del: 05 marzo 2018
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
8,8
Eccellente
Alexei - Stati Uniti
In coppia
Camera Attrezzata per Paraplegici
Ha soggiornato 4 notti - febbraio 2018
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
Recensione del: 03 marzo 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
10,0
Fantastico
Jacqui - Regno Unito
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - febbraio 2018
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
Recensione del: 28 febbraio 2018
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
8,0
Eccellente
Ashita - Sudafrica
In famiglia (con figli grandi)
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - ottobre 2017
Ottimo”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Recensione del: 28 ottobre 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Fantastico
Priyanka - India
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 1 notte - settembre 2017
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Recensione del: 17 settembre 2017
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
8,8
Eccellente
badr - Arabia Saudita
In famiglia (con figli piccoli)
Luxury Doppia con Letti Separati
Ha soggiornato 4 notti - settembre 2017
Eccellente”
The Elevator need maintenance
Recensione del: 12 settembre 2017
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
8,0
Eccellente
Frederick - Sudafrica
In famiglia (con figli piccoli)
Luxury Doppia con Letti Separati
Ha soggiornato 5 notti - aprile 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Recensione del: 28 aprile 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
4,8
Veloshnee - Sudafrica
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - marzo 2017
Accettabile”
Not wat I expected.
Recensione del: 22 marzo 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,2
Fantastico
Kathija - Sudafrica
In coppia
Camera Attrezzata per Paraplegici
Ha soggiornato 3 notti - febbraio 2017
Excellent”
Loved th security n cleanliness
Recensione del: 20 febbraio 2017
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
6,4
Buono
Nicolas - Sudafrica
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - febbraio 2017
NA”
NA
Recensione del: 16 febbraio 2017
Thanks for staying with us.
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
8,8
Eccellente
Gary - Sudafrica
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 2 notti - gennaio 2017
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
Recensione del: 30 gennaio 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Fantastico
Boniswa - Sudafrica
In famiglia (con figli grandi)
Camera Attrezzata per Paraplegici
Ha soggiornato 1 notte - dicembre 2016
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
Recensione del: 25 dicembre 2016
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
8,4
Eccellente
Avril - Sudafrica
In gruppo
Luxury Doppia con Letti Separati
Ha soggiornato 1 notte - aprile 2016
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
Recensione del: 14 dicembre 2016
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
2,4
Mick - Sudafrica
Viaggiatore d'affari
Luxury Doppia con Letti Separati
Ha soggiornato 3 notti - novembre 2016
Not good”
Very over priced for what you get!
Recensione del: 28 novembre 2016
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
6,3
Buono
Manfred - Namibia
In coppia
Luxury Doppia con Letti Separati
Ha soggiornato 4 notti - dicembre 2015
The Cascades Hotel at Sun City”
rooms, variety and outdoors activities
Recensione del: 07 gennaio 2016
Thanks for staying with us. We appreciate your feedback!
Risposta del: 07 marzo 2018
The Cascades Hotel at Sun City
6,3
Buono
Howard - Sudafrica
Viaggiatore singolo
Superior Luxury
Ha soggiornato 1 notte - ottobre 2015
Great Hotel but missing 5 star polish”
Location location location
The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.
Recensione del: 20 ottobre 2015
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
123
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