ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Doctor Baba Saheb Ambedkar Road, Mumbai Central, Mumbai, India, 400012

Highlights

Great View

The views from the terrace are terrific.
Location

Best place for a home away from home stay in Central Mumbai.
Great Swimming pool

Good & Amazing View from pool
Excellent room comfort & quality

Rooms are spacious, clean and nicely tastefully decorated.
Gym

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover ITC Grand Central, a Luxury Collection Hotel in Mumbai, combining modern elegance and cultural vibrancy. Located in Mumbai Central, it offers easy access to heritage sites, shopping, and dining. Enjoy spacious rooms with comfortable bedding and skyline or landscaped views. Start your day with breakfast in your room, then relax by the indoor pool or steam room. High Street Phoenix, a premier shopping destination, is only 1.5 kilometers away. With a wellness center and exquisite dining options, ITC Grand Central caters to two travelers seeking luxury and convenience in the heart of the city. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Mumbai are being booked every minute!
Cleanliness 9.4
Service 9.1
Facilities 9.0
Location 8.9

Based on 1,949 verified reviews

Cleanliness

9.4

Service

9.1

Facilities

9.0

Location

8.9

Value for money

8.7

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Nearest transportation options

Mint Colony is within 0.66 km

Ambedkar Nagar is within 0.68 km

See map

8.9Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Shree Siddhivinayak
2.2 km
Bandra-Worli Sea Link
4.4 km
Sri Sri Radha Gopinath Temple
5.5 km
Chhatrapati Shivaji Terminus
7.1 km
Marine Drive
7.4 km
Closest landmarks
Gandhi Market
90 m
Hindmata Cloth Market
90 m
Parel Factory Outlet Market
90 m
Nare Park
150 m
Central Railway Sports Association
230 m

Good to know

Value for money8.7
Location rating8.9
Nearest airportChhatrapati Shivaji Maharaj International Airport (BOM)
Distance to airport10.5 km

Select your room

1/7

Executive Club Exclusive, Guest room, Queen, City view, Mid floor, Pool access

29 m²/312 ft²
Max 2 adults

8.7

Excellent

Room comfort and quality
1/6

Towers, Club lounge access, Guest room, Queen, Mumbai Skyline view, High floor, Pool access

31 m²/334 ft²
Max 3 adults

8.0

Excellent

Room comfort and quality
1/5

Executive Club, Guest room, Queen, City view, Mid floor, Pool access

29 m²/312 ft²
Max 2 adults
Preferred by Couples

9.2

Exceptional

Room comfort and quality
1/4

The Towers with Lounge Access

31 m²/334 ft²
Max 4 adults
1/3

ITC One, Club lounge access, Larger Guest room, Queen, Mumbai Skyline view, City view

50 m²/538 ft²
Max 3 adults
1/2

Executive Club King Room with Skyline View

29 m²/312 ft²
Max 3 adults
1/1

Tower King Room

31 m²/334 ft²
Max 4 adults
1/1

Tower Twin Room

31 m²/334 ft²
Max 3 adults
1/1

Tower Room

31 m²/334 ft²
Max 3 adults
1/1

King Room with Skyline View

29 m²/312 ft²
Max 2 adults

Frequently asked questions

ITC Grand Central, a Luxury Collection Hotel, Mumbai has car park onsite for all guest visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

ITC Grand Central, a Luxury Collection Hotel, Mumbai features facilities that are easily accessible for travelers who need additional assistance such as Facilities for disabled guests for all guests lodging at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

At ITC Grand Central, a Luxury Collection Hotel, Mumbai, guest visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

The average travel time to get from ITC Grand Central, a Luxury Collection Hotel, Mumbai to the airport is 41 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

ITC Grand Central, a Luxury Collection Hotel, Mumbai's most popular month where verified visitors have stayed the most is in July.

The average room rate for ITC Grand Central, a Luxury Collection Hotel, Mumbai in the past month is 17904.38 INR, compared to city's average of 3689.53 INR.

Past couple travelers that have stayed at this property have given ITC Grand Central, a Luxury Collection Hotel, Mumbai an average rating of 8.8. You can look up on more descriptive customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

Verified families with older children that have stayed at this property have given ITC Grand Central, a Luxury Collection Hotel, Mumbai an average rating of 9.4. You can check out more specific customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

ITC Grand Central, a Luxury Collection Hotel, Mumbai’s local community is Mumbai Central which consists of favorite restaurants such as The Bombay Canteen.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified hours may be charged an additional fee.

The nearest airport to ITC Grand Central, a Luxury Collection Hotel, Mumbai is Chhatrapati Shivaji Maharaj International Airport, 11.0 km away.

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More about ITC Grand Central, a Luxury Collection Hotel, Mumbai

More about ITC Grand Central, a Luxury Collection Hotel, Mumbai

Experience Elegance and Comfort at ITC Grand Central, Mumbai

Nestled in the vibrant heart of Mumbai, ITC Grand Central, a Luxury Collection Hotel, offers an exquisite blend of luxury, comfort, and convenience. Just a 41-minute drive from the airport, this prestigious hotel provides seamless accessibility for travelers eager to explore the bustling city. Guests can indulge in sophisticated amenities and world-class service, ensuring a memorable stay in India's financial capital. Designed for both leisure and business travelers, the hotel welcomes guests from 3:00 PM for check-in and invites them to unwind until 12:00 PM on the day of departure. Families traveling with children will appreciate the hotel’s family-friendly policy, allowing children aged 3 to 12 to stay free of charge. With its elegant ambiance and thoughtful policies, ITC Grand Central promises a luxurious and welcoming experience for all guests.

Elegant Entertainment Options at ITC Grand Central, Mumbai

Experience the vibrant nightlife and sophisticated ambiance at the stylish bar, where expertly crafted cocktails and an extensive selection of beverages await to elevate your evenings. Whether you're unwinding after a busy day or celebrating a special occasion, the bar offers a perfect setting with a lively yet refined atmosphere. Complement your experience with a visit to the hotel's luxurious salon, where expert stylists and beauty professionals provide a range of grooming and pampering services. From rejuvenating treatments to chic haircuts, the salon ensures you look and feel your best during your stay. Together, these entertainment facilities promise a blend of relaxation and social delight, adding to the luxurious experience at ITC Grand Central, Mumbai.

Stay Active at ITC Grand Central, a Luxury Collection Hotel, Mumbai

At ITC Grand Central, a Luxury Collection Hotel, Mumbai, staying active is a breeze with its exceptional sports facilities. Dive into the refreshing waters of the indoor pool and enjoy a rejuvenating swim. The pool area is beautifully designed, providing a tranquil and serene ambiance for guests to unwind and relax. For those who prefer a more intense workout, the hotel offers a state-of-the-art fitness center. Equipped with modern exercise machines and equipment, this fitness center caters to all fitness levels and goals. Whether you want to burn some calories, build strength, or improve your cardiovascular endurance, you'll find everything you need here. What's even better is that the use of the fitness center is complimentary for all guests. So, you can maintain your fitness routine without any extra cost. The fitness center is open 24 hours, allowing you to exercise at your convenience, whether it's early morning or late at night. Stay active and energized throughout your stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai.

Exceptional Convenience Facilities at ITC Grand Central, Mumbai

Discover unparalleled comfort and ease at ITC Grand Central, Mumbai, where every detail is designed to enhance your stay. Guests can enjoy the convenience of 24-hour room service, ensuring that delicious meals and refreshments are always just a call away, no matter the hour. The hotel also offers comprehensive room service options, allowing you to relax in the comfort of your room while savoring a variety of culinary delights. For added security and peace of mind, the hotel provides safety deposit boxes in-room, enabling guests to securely store valuables during their stay. The attentive concierge service is available to assist with travel arrangements, local recommendations, and any special requests, ensuring a seamless experience in Mumbai. Daily housekeeping keeps your accommodations pristine and inviting, allowing you to unwind in a clean and comfortable environment throughout your visit.

Convenient Onsite Car Parking at ITC Grand Central, Mumbai

Guests staying at ITC Grand Central, Mumbai can enjoy the convenience of secure onsite car parking, making arrivals and departures seamless and stress-free. The hotel’s dedicated parking facilities ensure that guests have easy access to their vehicles, whether they are arriving for a quick business trip or a leisurely stay. The well-maintained parking area is designed to provide safety and comfort, allowing guests to focus on their experience without worrying about vehicle security.

Luxurious Comfort and Modern Amenities at ITC Grand Central, Mumbai

Experience the perfect blend of comfort and sophistication in the elegantly appointed rooms of ITC Grand Central, Mumbai. Each room is thoughtfully equipped with air conditioning to ensure a cool and comfortable stay, along with plush linens that promise restful nights. Indulge in the luxury of complimentary tea and coffee making facilities, allowing you to start your day or unwind at your convenience. Modern amenities such as a satellite/cable TV provide entertainment options, while a well-stocked mini bar offers a selection of refreshments just steps away. For added convenience and relaxation, guests will find high-quality toiletries and a hair dryer readily available, along with plush bathrobes that elevate your comfort. The thoughtfully designed room facilities create a welcoming environment, ensuring that every stay at this luxury hotel is both enjoyable and memorable. Whether you're here for business or leisure, the amenities at ITC Grand Central, Mumbai, are crafted to meet your every need with style and ease.

Exquisite Dining Experiences at ITC Grand Central, Mumbai

At ITC Grand Central, Mumbai, guests are spoiled for choice with a variety of exceptional dining options designed to satisfy every palate. The hotel offers a convenient 24-hour room service, allowing visitors to enjoy gourmet meals and refreshing beverages in the comfort of their own rooms at any hour. For those seeking a casual yet sophisticated setting, the on-site coffee shop provides a perfect spot to indulge in freshly brewed coffees, teas, and light snacks throughout the day. Culinary excellence is further highlighted by the hotel’s halal restaurant, which serves a diverse array of flavorful dishes crafted with authentic ingredients. Whether you're craving a hearty breakfast, a leisurely lunch, or an elegant dinner, the dining facilities at ITC Grand Central ensure a memorable gastronomic experience, complemented by daily housekeeping that keeps your environment pristine and inviting.

Luxurious Room Options at ITC Grand Central, Mumbai for an Unforgettable Stay

Discover the exquisite range of room types at ITC Grand Central, Mumbai, designed to cater to your comfort and preferences. Choose from the elegant Guest Room with a Queen bed offering stunning city views on a mid-floor, perfect for those seeking a cozy yet stylish retreat. For a more exclusive experience, the Executive Club rooms provide access to the exclusive Executive Club Lounge, featuring a Queen bed and captivating city vistas, all within a 29-square-meter space. For guests desiring spacious luxury and breathtaking Mumbai skyline views, the ITC One rooms are ideal, boasting larger 50-square-meter layouts with a Queen bed and access to the Club Lounge, ensuring a seamless blend of comfort and prestige.

Discover the Vibrant Heart of Mumbai at ITC Grand Central

Located in the bustling neighborhood of Mumbai Central, ITC Grand Central, a Luxury Collection Hotel, offers a truly immersive experience in the vibrant heart of Mumbai, India. This iconic hotel is surrounded by a rich tapestry of history, culture, and modernity, making it the perfect base for both business and leisure travelers. Step outside the hotel's doors and find yourself immersed in the hustle and bustle of Mumbai's bustling streets. Explore the nearby markets, such as Crawford Market and Chor Bazaar, where you can find everything from fresh produce to antiques and vintage treasures. Indulge in the city's culinary delights at the famous Mohammed Ali Road, known for its mouthwatering street food and local delicacies. For those seeking a taste of Mumbai's history and culture, a visit to the iconic Gateway of India and the nearby Elephanta Caves is a must. Marvel at the grandeur of the architectural masterpiece and take a ferry ride to the Elephanta Island to explore the ancient rock-cut caves, adorned with intricate sculptures and carvings. After a day of exploration, retreat to the comfort and luxury of ITC Grand Central. With its elegant rooms, world-class amenities, and impeccable service, this hotel provides a sanctuary amidst the vibrant chaos of Mumbai Central. Whether you're here for business or leisure, ITC Grand Central offers an unforgettable experience in the heart of Mumbai.

Convenient Transportation Options from Mumbai Airports to ITC Grand Central, a Luxury Collection Hotel, Mumbai

Located in the heart of Mumbai, India, ITC Grand Central, a Luxury Collection Hotel, offers a luxurious and convenient stay for travelers. When it comes to getting to the hotel from the nearest airports, there are a few transportation options available. If you are arriving at Chhatrapati Shivaji Maharaj International Airport (BOM), which is the main airport serving Mumbai, you can choose to take a taxi or a pre-paid cab to reach ITC Grand Central. The journey from the airport to the hotel takes approximately 40 minutes, depending on the traffic. Taxis are readily available outside the airport terminals, and it is advisable to negotiate the fare or insist on using the meter. Alternatively, if you prefer public transportation, you can take a local train from the airport to Mumbai Central station, which is just a short distance from ITC Grand Central. The train journey takes around 25 minutes, and it is a cost-effective option for those who want to experience the local commute. From Mumbai Central station, you can either take a short taxi ride or walk to the hotel, which is located nearby. Overall, whether you choose to take a taxi or opt for public transportation, reaching ITC Grand Central, a Luxury Collection Hotel, Mumbai from the Mumbai airports is relatively straightforward. The hotel's central location makes it easily accessible for both leisure and business travelers, ensuring a seamless and enjoyable stay in Mumbai.

Explore Iconic Landmarks and Spiritual Temples near ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai is ideally situated near several iconic landmarks and spiritual temples, offering guests a chance to immerse themselves in the rich cultural heritage of the city. Just a short distance away is the famous Bandra-Worli Sea Link, a marvel of modern engineering that connects the suburbs of Bandra and Worli. Take a leisurely drive along this stunning bridge and enjoy panoramic views of the Arabian Sea and the city skyline. For those seeking a spiritual experience, the Sri Sri Radha Gopinath Temple is a must-visit. Located in the heart of Mumbai, this serene temple is dedicated to Lord Krishna and offers a peaceful retreat from the bustling city. Another significant spiritual site is the Haji Ali Mosque, situated on a tiny islet in the Arabian Sea. Accessible via a narrow causeway, this beautiful mosque is a symbol of religious harmony and attracts devotees from all walks of life. History buffs will appreciate a visit to the Mani Bhavan Gandhi Museum, the former residence of Mahatma Gandhi during his stay in Mumbai. This museum showcases the life and teachings of the Father of the Nation and is a great place to learn about India's struggle for independence. The Mahalakshmi Temple, dedicated to the goddess of wealth, is another popular attraction nearby. Adorned with intricate carvings and colorful decorations, this temple is a sight to behold. For a taste of local life, head to the Dhobi Ghat, a massive open-air laundry where clothes are washed and dried by hand. Witness the organized chaos as hundreds of dhobis (laundrymen) work tirelessly to clean the city's garments. If you're in the mood for a leisurely stroll, the Worli Sea Face offers a picturesque promenade with stunning views of the Arabian Sea. End your day by visiting the iconic Chowpatty Beach, a popular spot for locals and tourists alike. Indulge in street food delights, fly kites, or simply relax and soak in the vibrant atmosphere. Other notable landmarks and attractions near the hotel include the Babulnath Temple, known for its beautiful architecture, and the Hanging Gardens, also known as Ferozeshah Mehta Gardens, which offer lush greenery and panoramic views of the city. With such a diverse range of landmarks and attractions nearby, guests at ITC Grand Central, a Luxury Collection Hotel, Mumbai are guaranteed an unforgettable stay filled with cultural exploration and spiritual enlightenment.

Convenient Public Transport Stations Near ITC Grand Central, a Luxury Collection Hotel, Mumbai

Located in the heart of Mumbai, ITC Grand Central, a Luxury Collection Hotel, offers easy access to several public transport stations, making it a convenient choice for travelers. The hotel is situated near Mahalaxami Railway Station, which provides excellent connectivity to various parts of the city. Guests can easily explore popular attractions like the Gateway of India, Marine Drive, and the vibrant markets of Colaba. Cotton Green is another nearby public transport station, offering convenient access to the hotel. From here, guests can hop on a train and visit iconic landmarks such as the Haji Ali Dargah and the famous Siddhivinayak Temple. Curry Road Railway Station is also in close proximity to the hotel, providing easy transportation options for guests. This station allows travelers to explore the bustling neighborhood of Lower Parel, known for its trendy restaurants, shopping malls, and nightlife. Whether you're traveling for business or leisure, the strategic location of ITC Grand Central ensures that you can effortlessly navigate Mumbai's vibrant streets and immerse yourself in the city's rich culture and heritage.

A Culinary Adventure Awaits

ITC Grand Central, a Luxury Collection Hotel, Mumbai, is nestled in the heart of the city, surrounded by a vibrant culinary scene that caters to all tastes and preferences. Just a stone's throw away, you'll find a plethora of dining options that will take you on a culinary adventure. Indulge in the rich flavors of Indian cuisine at The Bombay Canteen, where innovative dishes are crafted using locally sourced ingredients. For a taste of French cuisine, head to Slink & Bardot, a charming bistro known for its elegant ambiance and delectable menu. Craving some authentic Mumbai street food? Sardar Pav Bhaji is the place to go, serving up mouthwatering pav bhaji, a popular local dish. Soam offers a delightful vegetarian dining experience, specializing in traditional Gujarati and Rajasthani cuisine. If you're in the mood for international fare, Grass Root is a great choice, serving a variety of dishes from around the world. For those seeking exclusivity, the prestigious Malabar Hill Club offers a refined dining experience with a stunning view of the city. Indulge in the flavors of Bengal at Howrah Bengali Restaurant, where you can savor authentic Bengali delicacies. Bhoj Raj is a must-visit for lovers of North Indian cuisine, with its extensive menu of flavorful dishes. For a unique dining experience, head to Flea Bazaar Cafe, an eclectic food hall that showcases a diverse range of cuisines. And if you're looking for a quick bite or a refreshing drink, Hotel Granville Greens is a great spot to unwind. With such a wide array of dining options just steps away from the hotel, guests at ITC Grand Central are truly spoiled for choice.

Shop 'til you drop at Mumbai's premier shopping landmarks

Located in the heart of Mumbai, ITC Grand Central, a Luxury Collection Hotel, offers easy access to some of the city's most renowned shopping landmarks. Just a short distance away, you'll find the iconic Benzer Departmental Store, a paradise for fashion enthusiasts with its wide range of designer clothing and accessories. For those looking for a unique shopping experience, the Heera Panna Shopping Center is a must-visit, offering a vibrant mix of traditional Indian handicrafts and modern fashion trends. Crossroads Mall, on the other hand, is a shopper's paradise, housing a variety of international brands and luxury boutiques. Telon, a popular menswear store known for its impeccable tailoring and timeless designs, is also nearby. If you're searching for great deals and bargains, head to the Parel Factory Outlet Market, where you can find a wide selection of clothing, footwear, and accessories at affordable prices. Premsons Bazaar, another local favorite, is a one-stop destination for all your shopping needs, offering everything from electronics to home decor. For a luxurious shopping experience, look no further than Palladium Mall, home to high-end fashion brands and upscale boutiques. Gandhi Market is a treasure trove for those seeking authentic Indian spices, textiles, and handicrafts. Art Desh Gallery showcases a stunning collection of contemporary Indian art, while Designer Studio Collectibles is a haven for art lovers and collectors. With these incredible shopping landmarks just a stone's throw away, ITC Grand Central ensures that you can indulge in a world-class retail therapy experience during your stay in Mumbai.

Luxury at an Unbeatable Price

Experience the epitome of luxury at ITC Grand Central, a Luxury Collection Hotel, Mumbai, without breaking the bank. With an average room price of just $200, guests can indulge in opulence and sophistication at a fraction of the cost compared to other hotels in the city. In Mumbai, where the average price of a hotel room is $76, ITC Grand Central offers exceptional value for money. From the moment you step into the grand lobby adorned with stunning chandeliers and intricate artwork, you'll be captivated by the hotel's elegant ambiance. Each room at ITC Grand Central is meticulously designed to provide the utmost comfort and style. With plush furnishings, modern amenities, and breathtaking views of the city, you'll feel like royalty during your stay. Whether you're visiting Mumbai for business or leisure, ITC Grand Central offers an unmatched level of luxury at a price that won't break the bank.

A Grand Hotel with Excellent Service and Spectacular Views

ITC Grand Central, a Luxury Collection Hotel, Mumbai has received rave reviews from its guests. Visitors have expressed their love for the hotel and their desire to return. They were impressed with the beautiful rooms, which offered exquisite views of the surroundings. The hotel's staff was described as helpful and courteous, providing the best service ever. Guests also praised the cleanliness of the rooms and the overall facilities. The cuisine at the hotel was deemed delectable, adding to the overall experience. With its spectacular display of responsibility and luxury, ITC Grand Central comes highly recommended by its satisfied guests.

Exquisite Luxury and Exceptional Service at ITC Grand Central, a Luxury Collection Hotel, Mumbai

Discover a world of opulence and impeccable service at ITC Grand Central, a Luxury Collection Hotel, Mumbai. With an impressive overall rating of 8.9, this magnificent hotel has consistently delighted guests with its exceptional amenities and warm hospitality. From the moment you step into the grand lobby, you'll be captivated by the hotel's elegant ambiance and attention to detail. One of the standout features of ITC Grand Central is its exceptional value. With a rating of 8.6 for value, guests have consistently praised the hotel for offering a luxurious experience at an affordable price. Whether you're a business traveler or a leisure guest, you'll find that every rupee spent at this hotel is worth it. From the spacious and well-appointed rooms to the world-class facilities, every aspect of your stay is designed to exceed your expectations. When it comes to facilities, ITC Grand Central truly shines. With a rating of 8.9, guests have raved about the hotel's extensive range of amenities. Whether you're looking to relax and rejuvenate at the lavish spa, take a dip in the sparkling swimming pool, or stay active at the state-of-the-art fitness center, there's something for everyone. The hotel also offers a variety of dining options, including award-winning restaurants that serve delectable cuisine from around the world. Cleanliness is a top priority at ITC Grand Central, and it shows. With a remarkable rating of 9.3, guests have consistently praised the hotel's immaculate rooms and public areas. The housekeeping staff is known for their attention to detail, ensuring that every corner of the hotel is spotless. You can rest easy knowing that your room will be impeccably clean and comfortable, allowing you to fully relax and enjoy your stay. Location is another highlight of ITC Grand Central, with a rating of 8.9. Situated in the heart of Mumbai, this hotel offers convenient access to the city's major attractions, business districts, and shopping centers. Whether you're here for work or leisure, you'll find that everything you need is just a stone's throw away. Last but not least, the staff at ITC Grand Central is renowned for their exceptional performance. With a rating of 9.1, guests have consistently praised the hotel's friendly and attentive staff. From the moment you check-in to the moment you check-out, the staff goes above and beyond to ensure that your every need is met. Whether it's arranging transportation, recommending local attractions, or catering to special requests, their dedication to providing personalized service is truly remarkable. In conclusion, ITC Grand Central, a Luxury Collection Hotel, Mumbai, offers a truly exceptional experience. With its exquisite luxury, exceptional value, top-notch facilities, impeccable cleanliness, convenient location, and outstanding staff performance, this hotel has earned its stellar reputation. Whether you're visiting Mumbai for business or leisure, a stay at ITC Grand Central is sure to be an unforgettable experience.

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Amenities and facilities

Excellent9.0

Facilities

Languages spoken
  • English
  • Hindi
Accessibility
  • Facilities for disabled guests
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Smoking area unavailable
  • Terrace
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Bathrobes
  • Closet
  • Complimentary tea
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Scale
  • Slippers

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
Kebabs and Kurries
  • Cuisine: Indian
  • Menu: A-la-carte
HORNBY'S PAVILION
  • Menu: Buffet, A-la-carte
Dakshin
  • Cuisine: Indian
  • Menu: A-la-carte

Location

Doctor Baba Saheb Ambedkar Road, Mumbai Central, Mumbai, India, 400012

Excellent8.9

Location

Public transportation
  • Mint Colony
    660 m
  • Ambedkar Nagar
    680 m
Airports
  • Chhatrapati Shivaji Maharaj International Airport (BOM)
    10.5 km 41 min drive
Hospital or clinic
  • Dr Chetan Shetty- Birth & Beyond Clinic Clinic
    350 m
Shopping
  • Colaba Causeway
    9.1 km
Cash withdrawal
  • ATM
    580 m

What's nearby

Popular landmarks
  • Shree Siddhivinayak
    2.2 km
  • Bandra-Worli Sea Link
    4.4 km
  • Sri Sri Radha Gopinath Temple
    5.5 km
  • Chhatrapati Shivaji Terminus
    7.1 km
  • Marine Drive
    7.4 km
  • Nariman Point
    8.3 km
  • Gateway of India
    8.5 km
  • Juhu Beach
    9.1 km
  • Colaba
    10.5 km
Nearby landmarks
  • Gandhi Market
    90 m
  • Hindmata Cloth Market
    90 m
  • Parel Factory Outlet Market
    90 m
  • Nare Park
    150 m
  • Central Railway Sports Association
    230 m
  • Dr Chetan Shetty- Birth & Beyond Clinic Clinic
    350 m
  • Mahatma Gandhi Memorial Hospital
    410 m
  • V/SHANTARAM HEALTH POST
    470 m
  • KEM Hospital
    470 m
  • K B H B Charitable Ophthalmic and E.N.T Hospital
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Rollaway bed fee: INR 2000.0 per night
  • For check-in minimum age of primary guests should be 18 yrs.


  • Please contact the property for more than 9 rooms. Separate policy & pricing will be applicable for group reservations.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)41
Extras
  • Breakfast charge (unless included in room price)1652 INR
The property
  • Number of floors22
  • Number of restaurants3
  • Number of bars/lounges3

Property announcements

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.

3 Bar / Lounge :
1) Fredrick's Lounge - Club Cuisine, Finger Food
2) Point of View - Club Cuisine, Finger Food
3) Dublin - Club Cuisine, Finger Food

1 Chocolate Boutique :
1) Fabelle - The Chocolate Boutique

All meals included package would be served at the Coffee shop

Dakshin – South Indian Cuisine

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Reviews of ITC Grand Central, a Luxury Collection Hotel, Mumbai from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 9.2
  • 10
  • 10
  • 9.2
  • 9.6
  • 10

Most recent

  • Cleanliness score 9.4 out of 10 and is a high score in Mumbai
    Cleanliness9.4
  • Service score 9.1 out of 10 and is a high score in Mumbai
    Service9.1
  • Facilities score 9 out of 10 and is a high score in Mumbai
    Facilities9.0
  • Location score 8.9 out of 10 and is a high score in Mumbai
    Location8.9
  • Value for money score 8.7 out of 10 and is a high score in Mumbai
    Value for money8.7
High score for Mumbai

Rating

9+ Exceptional (109)
8-9 Excellent (21)
7-8 Very Good (19)
6-7 Good (8)
<6 Below Expectation (12)

Review summary

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The hotel's staff has received extensive praise from guests for their courteousness, friendliness, and excellent service throughout the stay. The property is enormous, clean, and well-maintained, providing guests with a comfortable home away from home. The food is delicious with delectable cuisine, making dining a truly enjoyable experience. Reviews also commend the hotel staff for maintaining hygiene and social distancing measures.

A handful of reviews have mentioned that the breakfast buffet has an average spread.

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Service

Mentioned in 18 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
11% Unfavourable

Restaurant options

Mentioned in 7 reviews
sentiment-positive-indicator
71% Positive
sentiment-negative-indicator
28% Unfavourable

Breakfast

Mentioned in 7 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive

Cleanliness

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive

Property facilities

Mentioned in 5 reviews
sentiment-positive-indicator
100% Positive

Room comfort

Mentioned in 4 reviews
sentiment-positive-indicator
100% Positive

Room size

Mentioned in 3 reviews
sentiment-positive-indicator
100% Positive

Atmosphere

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive
Showing 169 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Fatima from India
    Couple
    Executive Club, Guest room, Queen, City view, Mid floor, Pool access
    Stayed 3 nights in January 2026

    “Honeymoon stay ”

    We had booked ITC Grand Central, Parel for our honeymoon stay for approximately three nights. Overall, it was a very pleasant experience, and the hotel was extremely accommodating with our wedding-related preparations, including coordination with the makeup and photography teams. We would like to place special appreciation on Shagufta, who guided and assisted us personally throughout the entire process, from the initial booking until our checkout. Her support, politeness, and professionalism were truly appreciated. Due to an unforeseen personal circumstance, we had to check out one night earlier than planned. Upon our request, *** kindly facilitated the refund, which we have received. We sincerely appreciate her honesty, understanding, and prompt support in handling the situation so smoothly. In general, our stay at ITC Grand Central was very comfortable. The hotel is well located, the rooms were well maintained, and the service met expectations. Thank you for a pleasant and well-coordinated stay. Warm regards, *** ***

    Reviewed January 25, 2026

    Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    Responded January 27, 2026
    ITC Grand Central, a Luxury Collection Hotel, Mumbai
  2. 10.0
    Exceptional
    Saravana from India
    Solo traveler
    Executive Club, Guest room, Queen, City view, Mid floor, Pool access
    Stayed 3 nights in June 2025

    “Exceptional Hospitality ”

    Pros: Cheerful staff, so much helpful, The reception staff I think Devika courteous enough to check now and then about the comfort of stay & anything to be addressed. She is top notch. In room service is awesome. Restaurant food variety & taste great - one of the best. I didn’t find any negatives( bit pricey but compared to other hotels near by it’s cheaper & in central and south Mumbai it seems real estate itself be costlier - that could be the reason). Overall Exceptional & memorable stay.

    Reviewed June 23, 2025

    Dear Mr. Saravana, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    Responded June 24, 2025
    ITC Grand Central, a Luxury Collection Hotel, Mumbai
  3. 10.0
    Exceptional
    Sachin from India
    Business traveler
    Executive Club, Guest room, Queen, City view, Mid floor, Pool access
    Stayed 3 nights in August 2025

    “Excellent Property, Great Service”

    Thoroughly enjoyed my stay. The room was really comfortable, the staff is very courteous and attentive. The food was delicious. The property has managed to make every aspect their guest's stay as perfect as possible.

    Reviewed September 05, 2025

    Dear Mr. Sachin, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    Responded September 05, 2025
    ITC Grand Central, a Luxury Collection Hotel, Mumbai
  4. 9.6
    Exceptional
    KAYALAKAKATHU from Malaysia
    Solo traveler
    Executive Club, Guest room, Queen, City view, Mid floor, Pool access
    Stayed 2 nights in September 2025

    “ITC Grand Central, Mumbai”

    Its an old fashioned building from the exterior and looks interesting. However its modern inside. The welcome is warm, friendly and inviting as soon as you step out of the taxi. Ypu need to go through a scaneer while your luggage is scanned separately. While waiting i line to check in I was approached by a lovelu lady named Angelina who inquired if I needed any assistance. The check in staff was efficient and quick. The room was spacious and well equipped. After a long ti,e I found a minibar that was fully stocked. There are ample bottles of drinking water in the room. The safe was easy to operate unlike some hotels where its so difficult to set the code. The breakfast spread was ample and any request was quickly attended to. Definitely a hotel that pampers you and tries to attend to your every request.

    Reviewed September 30, 2025

    Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    Responded September 30, 2025
    ITC Grand Central, a Luxury Collection Hotel, Mumbai
  5. 7.2
    Very good
    Felix from Austria
    Couple
    King Room with Skyline View
    Stayed 4 nights in March 2025

    “Beautiful hotel, but staff can improve”

    The hotel was beautiful and the room is clean. Unfortunately we didn’t have the best experience with the staff attitude, as I have been asked rudely on two occasions to verify with the reception that I am a guest in the hotel while using the hotel’s facilities. As someone who is from south east Asia, it felt a bit offensive, as it did not happen to my Indian and Caucasian friends/family. The guest relation manager was friendly, but the other staff I spoke to at first wasn’t understanding. For a 5 star hotel at this price I would expect a better service and hospitality. Also, room service hasn’t been done on one occasion. We received a message that we had the “do not disturb sign” active, even though the “please clean” sign was active. Be careful in the restaurant, the rice (which does not come together with the main dish) is not on the menu and is priced at 10 usd per portion (compared to a portion of naan at 3 usd) - felt a bit intransparent. Overall, it is a beautiful hotel, but the service could be better.

    Reviewed March 11, 2025

    Dear Mr. Felix, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    Responded March 11, 2025
    ITC Grand Central, a Luxury Collection Hotel, Mumbai
Changed to review page 1

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