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Review score
Based on 192 reviewsSee what guests said
5.4
J.A Residence Hotel
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7.3 Very good location
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7.3Location
  • 550 meters to public transportation

  • Heart of the City

  • Air conditioning

  • Safety deposit boxes

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Room choices
Deluxe Double or Twin
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  • 28 m²/301 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Family Room
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  • 33 m²/355 ft²
  • 1 single bed and 1 double b...
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Verified guest reviews

Agoda Reviews (192)
5.0
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Cleanliness4.4
Facilities4.5
Location7.3
Room comfort and quality5.0
Service5.5
Value for money5.5
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Showing 176 verified guest comments
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9.2
Anonymous
Solo traveler
Deluxe Double or Twin
Stayed 1 night in October 2017
Accomodative staff
I would like to take the time to say thank you to hotel staff of J.A Residence Hotel and Villa Warisan for their hospitality. Thank you for leaving me with a good memories. I am glad to meet you all.
Reviewed November 02, 2017
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5.2
ABDUL from Malaysia
Solo traveler
Deluxe Double or Twin
Stayed 1 night in October 2017
Bad Service
The hotel really bad..
Reviewed October 10, 2017
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3.6
Cory from Singapore
Couple
Deluxe Double or Twin
Stayed 1 night in March 2017
NEVER BOOK THIS HOTEL!
I had a TERRIBLE experience at this hotel. When I arrived, I was made to wait 20 mins to get my room card ready because they had some issue with their system. That was fine. However, I was horrified to be greeted by a room which was so RUN-DOWN!! The device to slot your card in for electricity was not working at all, The bathroom was literally just a lumpy mess of dried cement. and the chairs in the room were placed oddly. Went down to ask for a change of room because that was completely unacceptable. Was given another room, but the doors just wont open. My boyfriend tried using his body to bang open the door, but it didn't work. Went down again to inform the staff, but they just insisted that the door can open. So we went up together and he tried opening the door, but with force! By then it was really late and we just want to settle down and head out for dinner. Subsequently, we had a very hard time force opening the doors. Room was NOT clean. Rubbish everywhere, was not serviced properly before letting guests check-in. TV cables were all over and we had to fix it ourself to get the TV to switch on. Staff were very unprofessional too. There were kids/teenagers running in and out of the counter dressed in singlets, T-Shirts and slippers.
Reviewed April 13, 2017
1 traveler found this review helpful. Did you?|
4.8
Michael from Philippines
Family with young children
Family Room
Stayed 1 night in December 2016
Not worth staying
Place is quite dark and dirty. Staffs are quite lazy and not able to provide immediate support. Not going back to this place.
Reviewed March 16, 2017
Hi Michael, Thank you for your feedback. We are sincerely apologies regarding your complaint about our staff, we will discuss this matter to our staff as most of our them are the new employee and we promise this will not happen again in the future, Take Care. -The Management-
Responded April 13, 2017
J.A Residence Hotel
1 traveler found this review helpful. Did you?|
5.6
Mei from Malaysia
Solo traveler
Deluxe Double or Twin
Stayed 1 night in February 2017
Worst toilet and bed... need to be refurnished
Bed is to lousy and smelly... Toilet look like ghost room
Reviewed February 23, 2017
Hi Mei, Thanks for the feedback, we are sorry that you had bad experience stayed with us, for your information we are upgrading our hotel bed and most of bed in the room already change to the new one and we also discuss about cleanness of our room with our housekeeping department and they will improve it. sorry again for any inconvenience and hope to see you again. Thank you and take care. -The Management-
Responded April 13, 2017
J.A Residence Hotel
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2.0
MOHD from Malaysia
Couple
Deluxe Double or Twin
Stayed 2 nights in January 2017
VERY VERY BAD
Room not available till 6PM, waiting prepare room like idiot. Room so dirty n creepy!!! Is it ghost Building??? Very bad receiptionist!!! Hot tempered!
Reviewed January 31, 2017
Hi Mohd, Thank you for your feedback, we are sincerely apologies about dirty room you had when you stayed with us and your experience dealing with our receptionist. we will investigate this matter and promise you this matter will never happen again in the future. Thanks again and take care. -The Management-
Responded April 13, 2017
J.A Residence Hotel
1 traveler found this review helpful. Did you?|
2.4
CHIH from Singapore
Couple
Deluxe Double or Twin
Stayed 1 night in December 2016
Entire place was not maintain, dusty, dirty. Horrible service. Photo was not true to actual state.
Photo posted was far from the actual state of the hotel. Lots of mosquitoes looming around in the hotel lobby. Corridor was terribly maintained and half of the room door were left opened and vacant and looked really creepy. The sight of the room was horrid. The wooden flooring were almost coming off from the ground. Wooden closet look antique as though it's from 1870s horror movie, not to mentioned it was extremely dusty. The room smelled like a old club with cigarettes. White bed sheet with a tint of yellowness, not to mentioned there was a small brown footprint at the corner. Toilet were as though the place had been left abandon for years. Flooring tiles were yellow or even brown actually, mirror had black patches, toilet seat with pee stained still visible and the toilet bowl was yellow. Not to mention the metal part to pressed for the toilet bowl to flush came off and was not replaced. The sink had water dripping from the bottom of the sink. Window were covered with paper
Reviewed December 19, 2016
2 travelers found this review helpful. Did you?|
6.0
Mohd from Malaysia
Family with young children
Family Room
Stayed 2 nights in December 2016
This hotel need major renovation
The only good this about this hotel. Its very near to Pasar Karat night market.
Reviewed December 16, 2016
Hi Mohd, Thank you for taking the time to give us your feedback. Yes we done change most of our room (air-cond and bed), Hope to see you soon. Thanks and take care -The Management-
Responded April 13, 2017
J.A Residence Hotel
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5.6
Muhamad from Malaysia
Family with young children
Deluxe Double or Twin
Stayed 2 nights in December 2016
Budget trip but...
It was not my first time here. I have been in a better rooms. Generally, the location is good, near Bazaar JB, JB City Square. Spacious room, easy to find foods and have unique parking lots. The room especially the bathroom need to be more clean and refurbished. No in-house telephone, side table lamp not functioning, broken socket outlet which I have to keep my kids away from it.
Reviewed December 14, 2016
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3.2
Muzaffar from Malaysia
Business traveler
Deluxe Double or Twin
Stayed 2 nights in December 2016
worst hotel
location ok only the facilities and service are very bad
Reviewed December 14, 2016
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12345
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J.A Residence Hotel
|Review score 5.4
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