Great location but awful service and old facilities”
It was the fourth time that i stayed at that hotel and it is getting worst the service. Now it is not worthy the value of money. I cannot recommend it. The staff of the restaurant and bar doesn't speak well basic english as ingredientes of food. We had a problem because i am allegic at seafood. If you are allergic, it is better to write it down before in a paper. The air-con is not working well into the room and the person who has to fix, didnt speak any word in english. The internet connection is bad, only works at the hall not into the rooms. The reception gave me a late notification about a missed call from the bank. The atm is next to the hotel doesnt give you back the credit card. The hotel doesnt renovate its facilities.... half of showers into the swimming pool were broken or the flush of the toilet was not working well. The good point is the location.
2018年3月 | 2泊滞在
Bad smell from bathroom”
Good location next to beach
Room not so nice
2017年12月 | 10泊滞在
I would like to say first of all the front end staff were good. They tried hard to apologize for the problems experienced. It is a problem with the hotel management.
The rooms and property were worn down and in desperate need of repair. The internet effectively did not work when I arrived. I was told it would be fixed in the next day. After returning from dinner we discovered the toilet was backed up and was dumping raw sewage on the floor. Finally, they decided to move us to another room. We arrived to find another worn down room with no hot water. Again they had to send staff to get this working again.
On the plus side, each time there was a major problem they sent over a tiny bowl of old fruit. It was a fitting touch to the experience.
When I arrived and discovered the state of the hotel I asked if I could get a refund. I assumed they would charge me the first night. But, no. No refund. I was stuck.
2018年1月 | 2泊滞在
not to my expectations ”
waited till 3pm to checked in. Lucky the beautiful beach is just so near. Room was kinda rundown. King size bed became a combination of 2 singles. Air-conditioned not cold and water dripping. Was fixed after feedback but still not working which after. Shower was ok but kinda unpleasant smell. Seems like we are the only Asian couple in the entire hotel.
Staff service were great anyway. They greet you when see you. Breakfast spread was OK. I will avoid coming back as I didn't expected to be so rundown.
2017年10月 | 2泊滞在
Incredible location. Great views. Morning buffet improved since our last stay. We will come again.