アマラ サンクチュアリ セントーサ (Amara Sanctuary Sentosa)

Dear Siew, Thank you for taking the time to share such a detailed and thoughtful review of your recent 4D3N stay with us. We truly appreciate your honest feedback as it helps us identify areas for improvement and continue delivering the warm hospitality we’re known for. We're glad to hear that you found the room clean, the bed comfortable, and appreciated the replenishment of snacks and water during your stay. However, we regret to learn that certain aspects of the room, such as the soundproofing, dated furnishings, and TV channels, fell short of your expectations. Your comments on the morning noise and view have also been noted, and we will review room allocation communications to ensure better clarity moving forward. We sincerely apologize for the oversight with the crab stick wrapper at breakfast and will bring this up with our culinary team to prevent future occurrences. On a positive note, we’re pleased that you enjoyed the local kuehs and friendly service from our breakfast tea

Dear Kua, Thank you for taking the time to share such a detailed review of your family staycation with us. I’m pleased to hear that you found the stay reasonably valued, and that you enjoyed the clean, spacious room as well as the warm hospitality from our restaurant team. At the same time, please accept my sincere apologies for the areas where your experience fell short. Your feedback is well noted and important to us, especially as you stayed with a young child. Transport connectivity: I understand the inconvenience you faced with limited shuttle drop-off points and waiting times. We are reviewing how we can improve transport information and connectivity to make arrivals and departures smoother for families. Toilet odour: I’m sorry about the musky smell in the bathroom. This should not have happened, and we will follow up with our housekeeping and engineering teams to address ventilation and maintenance checks. Kids’ pool condition and accessibility: I regret the distant location

Dear Saurabh, Thank you for taking the time to share your experience with us. We’re pleased to hear that you had a comfortable stay and appreciated the spacious room, peaceful environment, and convenient access to both Sentosa attractions and the mainland. It’s great to know you enjoyed our breakfast selection, à la carte menu, and the relaxing ambiance of our grounds — complete with peahens and morning bird calls! Your kind words about the room comfort and sleep quality are truly appreciated. We also thank you for your constructive feedback. We sincerely apologize for the long wait during your early arrival and the delay in room readiness. We’ll review this with our housekeeping team to see how we can improve turnaround times where possible. We also regret the inconvenience you faced with room service not responding and will be addressing this matter with urgency to ensure it does not recur. Lastly, your comments on the vegetarian breakfast offerings are duly noted, and we’ll explo

Dear Kai, Thank you very much for taking the time to share such sincere and thoughtful compliments regarding your stay with us. We are truly delighted to hear that Shaz at the reception made such a positive first impression with her professionalism, warmth, and approachable manner. It is wonderful to know that she helped make your check-in experience smooth and welcoming. We are equally pleased to learn about your positive encounter with our housekeeper, Zhang Fei. His politeness, attentiveness, and dedication to his duties clearly left a lasting impression, and his positive attitude is indeed a reflection of the service standards we strive to uphold. Your kind recognition of both Shaz and Zhang Fei is deeply appreciated, and please be assured that your compliments will be personally conveyed to them and shared with the team as encouragement. Thank you once again for your generous feedback and for acknowledging our colleagues’ efforts. We look forward to welcoming you back again in

Dear Tee, Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that our location and the thoughtfulness of our Concierge and ground crew contributed positively to your stay, especially in assisting your family. We're also grateful for your kind mention of our egg station chef—it's always encouraging to hear when individual team members go above and beyond. That said, we’re truly sorry to learn that several aspects of your experience did not meet expectations. We sincerely apologize for the noise disturbances, room maintenance issues, and service inconsistencies you encountered. Your comments regarding the breakfast area, the use of canned fruits, and the crowding during peak hours have been noted, and we will be reviewing these areas closely with our F&B and service teams. Your observations are valuable and help us identify where we must improve to deliver the standard of hospitality we aim for. We appreciate your honesty and do hope to have the

Dear Laurence, Thank you for your beautifully written review. We’re truly delighted to hear that your stay at Amara Sanctuary Resort Sentosa was such a memorable and refreshing experience. It’s wonderful to know that our team’s warmth, professionalism, and attentiveness left such a strong impression. We're especially pleased that the seamless check-in, peaceful room environment, and well-maintained facilities contributed to your restful retreat. Your appreciation of our tranquil surroundings and convenient location means a lot to us, and we’re grateful for your kind recommendation. We look forward to welcoming you back for another relaxing escape in the near future. Warm regards, Anthony Lim General Manager

Dear Clarence, Thank you for taking the time to share your detailed feedback with us. We sincerely apologise that your stay did not meet expectations, particularly for a hotel of our category. We are very concerned to read about the multiple issues you encountered, ranging from service lapses at reception to the condition and maintenance of the room, as well as your experience during breakfast. Please accept our apologies for the inconvenience and disappointment caused. Your feedback has been taken seriously and reviewed with the respective teams. The concerns you raised regarding service attentiveness, room maintenance, housekeeping standards, and breakfast operations highlight areas where we clearly fell short, and we are addressing these internally to improve consistency, responsiveness, and overall guest experience. We also acknowledge your comments regarding the condition of the property. Please be assured that we are continuously reviewing our facilities, and your feedback rei

Dear Euphrasia, Belated happy birthday to your boyfriend—and thank you for spending such a special weekend with us! We’re thrilled to hear your stay was “the BEST,”. It’s wonderful to know you found the suite gorgeous, clean and comfortable, and that the jacuzzi was a highlight. We’ll also be sure to pass your kind words to the team for their friendly, accommodating service. We’re sorry for the mosquitoes near the jacuzzi area. We’ll step up our vector-control measures around the courtyard decks to improve comfort for future visits. We also regret that the Sky Pool was under maintenance during your stay. We undertake periodic works to keep facilities in top condition, and we appreciate your understanding—glad the private jacuzzi made up for it. We can’t wait to welcome you back. Have a fabulous weekend ahead. Warm regards, Anthony Lim General Manager

Dear Araw, Thank you for the wonderful review. I’m delighted you found our resort a true sanctuary—from the lush greenery and peaceful ambience to a spacious, beautifully designed room that offered comfort and privacy. It’s great to hear our team’s warm hospitality stood out, and I’m especially grateful for your special mention of MJ at the Sanctuary Tearoom; I’ll be sure to recognize her for making your mornings extra personal. We’re honored by your recommendation as a top staycation to relax and reset, and we can’t wait to welcome you back. Warm regards, Anthony Lim General Manager

Dear Fareez, Thank you so much for your heartfelt review. We’re truly honoured that you chose Amara Sanctuary to celebrate your daughter’s first birthday—it’s such a special milestone, and we’re delighted to know that we could play a part in making it a memorable one for your family. It brings us great joy to hear that you felt welcomed and cared for from the moment you arrived, and that our team’s warmth and attentiveness added to the celebration. Your kind words mean the world to us and will certainly be shared with the entire team. We’re also glad you enjoyed the serenity of the resort, the comfort of your room, and the peaceful surroundings that allowed for quality family time. Creating meaningful experiences for our guests, especially families, is something we take great pride in. Thank you once again for your trust and recommendation. We can’t wait to welcome you and your family back for more beautiful moments in the future. Warmest regards, Anthony Lim General Manager

Dear Fareez, Thank you so much for your heartfelt review. We’re truly honoured that you chose Amara Sanctuary to celebrate your daughter’s first birthday—it’s such a special milestone, and we’re delighted to know that we could play a part in making it a memorable one for your family. It brings us great joy to hear that you felt welcomed and cared for from the moment you arrived, and that our team’s warmth and attentiveness added to the celebration. Your kind words mean the world to us and will certainly be shared with the entire team. We’re also glad you enjoyed the serenity of the resort, the comfort of your room, and the peaceful surroundings that allowed for quality family time. Creating meaningful experiences for our guests, especially families, is something we take great pride in. Thank you once again for your trust and recommendation. We can’t wait to welcome you and your family back for more beautiful moments in the future. Warmest regards, Anthony Lim General Manager

Dear Fareez, Thank you so much for your heartfelt review. We’re truly honoured that you chose Amara Sanctuary to celebrate your daughter’s first birthday—it’s such a special milestone, and we’re delighted to know that we could play a part in making it a memorable one for your family. It brings us great joy to hear that you felt welcomed and cared for from the moment you arrived, and that our team’s warmth and attentiveness added to the celebration. Your kind words mean the world to us and will certainly be shared with the entire team. We’re also glad you enjoyed the serenity of the resort, the comfort of your room, and the peaceful surroundings that allowed for quality family time. Creating meaningful experiences for our guests, especially families, is something we take great pride in. Thank you once again for your trust and recommendation. We can’t wait to welcome you and your family back for more beautiful moments in the future. Warmest regards, Anthony Lim General Manager

Dear Francisca, Thank you for your wonderful feedback! We're delighted to hear that you had a comfortable and enjoyable stay with us. It's great to know that MJ at the breakfast restaurant made you feel at home and went the extra mile to enhance your experience. We're also glad our Front Desk and Concierge teams were helpful and responsive throughout your stay. Your kind words and appreciation mean a lot to us, and we’re happy that our convenient location and relaxing surroundings added to your enjoyment. We look forward to welcoming you back to Amara Sanctuary Resort Sentosa again soon! Warmest regards Anthony Lim General Manager

Dear Ishan, Thank you for your wonderful review! We’re delighted to hear that you and your family had such an enjoyable stay at Amara Sanctuary Resort Sentosa. It’s fantastic to know that our cleanliness, spacious rooms, courteous staff, and breathtaking Sky Pool views contributed to a memorable experience. We’re also glad that our complimentary transportation services made exploring Sentosa convenient for you. Your kind words truly mean a lot to our team, and we’re thrilled that we could exceed your expectations. We would love to welcome you back for another relaxing getaway in the future! Thank you once again for your 5-star rating and thoughtful feedback. Best regards, Anthony Lim General Manager

Dear Enya, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room spacious and clean, and that you enjoyed our facilities, particularly the Sky Pool for its privacy and the well-equipped gym. It is encouraging to know that these aspects contributed positively to your overall experience. At the same time, I sincerely apologise for the noise disturbances you encountered during your stay. We understand how this may have affected your comfort, and we appreciate you bringing these matters to our attention. Your feedback regarding room location and sound insulation has been noted and will be reviewed with the relevant teams as we continue to enhance the guest experience. We are grateful for your overall positive assessment and are delighted to know that you would consider returning for another getaway. We look forward to welcoming you back and providing you with an even more restful and enjoyable stay. Warm regards, Anthony L

Dear Chui, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience at Sanctuary Tearoom, especially as it was meant to be a birthday celebration. Please accept our sincere apologies for the service you received, the long waiting time, and the cleanliness concerns you encountered. This is certainly not the standard we strive to uphold, and your feedback has been shared with our restaurant team for immediate review and improvement. At the same time, we are grateful for your kind words regarding the rest of your stay. It is heartening to know that you found our staff friendly and appreciated our convenient location near Palawan Beach and Sentosa. Thank you for your understanding and for giving us the opportunity to improve. We are pleased to know that you would consider staying with us again, and we look forward to welcoming you back for a much better experience in the future. Warm regards, Anthony Lim General Manage

Dear Ammirul, Thank you for your wonderful review. We’re thrilled to hear that your stay exceeded expectations and that our team’s warm and attentive service made such a difference. It’s also delightful to know that you enjoyed the spacious and well-appointed room, as well as the luxury amenities. We’re especially glad you found the dining options world-class and that the breakfast buffet stood out. Your comments on our facilities, including the pool, spa, and gym, are much appreciated and will be shared with our team, who take great pride in maintaining them to the highest standard. Your recognition of our efforts to provide a true 5-star experience means a lot to us. We look forward to welcoming you back for another memorable stay. Warm regards, Anthony Lim General Manager

Dear Shikhar, Thank you for taking the time to share your detailed review of your experience at Amara Sanctuary Resort Sentosa. We are extremely delighted to hear that you found our property to be a true haven of luxury and natural beauty. Your description of our resort's surroundings, amenities, and accommodations truly captures the essence of what we strive to provide for our guests. We take great pride in creating an atmosphere of tranquility and exclusivity amidst the lush greenery of Sentosa Island. At Amara Sanctuary Resort Sentosa, we are committed to delivering exceptional experiences, and your kind words serve as encouragement for our dedicated team members. We look forward to welcoming you back for another enchanting stay and to continue exceeding your expectations in the future. Warm regards, Marketing Communications Team

Dear Mui, Thank you for your kind and detailed feedback. We’re delighted to hear that you enjoyed your Premier Triple Room, and that you found it spacious, clean, and comfortable. It’s also wonderful to know that your check-in and check-out experience was smooth and efficient. We’re especially pleased that you chose to celebrate a birthday with us, and that the complimentary beverages and cake at Sanctuary Tearoom added to the occasion. Thank you as well for dining with us there — we’re glad you enjoyed both the food and service. We appreciate your understanding regarding the location, and we’re happy that the complimentary parking and ease of travel by car made your stay convenient. Your comment about value for money means a great deal to us. Thank you once again for your support, and we look forward to welcoming you back to Amara Sanctuary Sentosa in the future. Warm regards, Anthony Lim General Manager

Dear Andrew, Thank you for the lovely review. I’m delighted you enjoyed our spacious, newly refreshed room, and that the in-room water filter and full-size bath amenities made beach days easier. It’s great to hear the short, under-5-minute walk to Palawan Beach worked well for your family—and that your kids had a wonderful time. We’re grateful you’d consider staying with us again. Warm regards, Anthony Lim General Manager