Excellent views over the water
Quiet and peaceful
Location limited for easy access to convenience shops as located on hill top between the two major beaches
Very quiet and peaceful
2018年7月 | 1泊滞在
Overpriced and tough location to get anywhere inside resort.”
Unkept rock areas to look over
2018年6月 | 4泊滞在
NO wifi and disappointing welcoming experience. ”
We were so over whelmed by the hospitality and customer service we had experience at the other hotels we stayed at in Thailand prior to our arrival to Baan Hin Sai Resort.
The receptionist look like she was busy with her own thing on the computer and treated us like we were interrupting her. She didn't even acknowledge us arriving even though there was no one else in the reception area checking in.
Her first word to us was "passport" no hello or welcome.
There was no offer of assistance with our bags - we had to ask before someone was called up in a golf buggy. This was disappointing as all the rooms were located down a steep hill.
The most disappointing part was no wifi at the property and unfortunately the photos of the property was not a true reflection of the property's current condition.
We never felt welcomed here and staff was not happy to help in anyway.
We ended up cutting our stay early and found a new hotel to stay at the following morning.
2018年4月 | 1泊滞在
DO NOT STAY HERE THIS IS THE WORST HOTEL IN THAILAND”
This was the worst hotel experience I’ve ever had. I almost had to pinch myself, and see if I was on TV, as some sort of joke, it was that bad.
The staff are SO rude, the room smelt of mould, the food was ten times worse than aeroplane food. I was one of the only guests in this hotel, it was so empty. I arrived and they told me that to get back to reception from the bottom of the mountain where my room was, I had to call them. So when I arrived at my room I asked for them to check the phone. They promised me it worked. When it then didn’t work (as well as the airconditioning), I had to walk up the mountain. I asked 5 times for a new phone or new room, and they ignored me, or told me someone would be there soon, yet no one arrived. The male employees stared and laughed at me, the females were on personal calls all the time and ignored me. I cried so much and left the next day. This place needs to be shut down, it’s truly horrific.
2018年4月 | 3泊滞在
Excellent stay in Koh Samui”
Lovely room,clean and cleaned each day, swimming pools fab. Gardens amazing. Loads of native birds. Food at breakfast ok, food in the restaurant very good, however double the price of outside? Only eat there once.
2018年3月 | 3泊滞在
A Decent Place to Stay on Koh Samui”
Baan Hin Sai is definitely a lodging situation where you get what you pay for. As a group of friends traveling we wanted to stay someplace on the water, but weren't necessarily looking for a top of the line luxurious resort, and Baan His Sai fit the bill.
I personally really enjoyed being in a location that was away from the more popular beaches yet still offered a beautiful view of the ocean. The one downside of this location though is that it meant needing to take a cab pretty much anytime we wanted to go somewhere. They claim to offer "airport transport" on their website, but when I asked to schedule our transport I was told it would cost 500 Bhat.
The hotel staff also left something to be desired. While they were able to assist us as needed, they weren't the friendliest of individuals, and we often felt like a burden to them when asked them to do something that was part of their job. If I were going back to Koh Samui, I would definitely explore what other options might be.
2018年3月 | 7泊滞在
Not bad, but little bit of renovation is needed”
The location was good, environment very nice.
But it was obvious, that the hotel was older and many things needs to be renovated. E.g aircondition, very loud and not so efficient and holes in the door, so insect was comming inside, but just ants, nothing scary:) and the blanket was awfull for us
2018年3月 | 5泊滞在
Be straight forward to my review here.
1. Front desk was not welcome and unfriendly with the faces; maybe they thought I am Chinese?
2. Swimming pool area is really, honestly; is really dirty.
3. Room facilities is not proper especially door lock is old and almost can be open without, is not secure.
4. TV is really really old and snowing in all channels.
1. I do happy with the housekeeping guy (shemale), she is helpful and friendly more than front desk, most of the questions and needs she is the one able to assists me. Thank you and hope she could be awarded.
2. Water in bathroom is strong and comfortable during showering.
3. Good view from my room window.
4. Quiet for me to do meditation during night time, you could hear the sound of nature (insects singing for you during night time, and birds during morning) is a good place actually.
This is a good place for family and all range of people. But if this hotel is taking good care by good managerial.