Dear Mr. KAZUHIRO,
Many thanks for taking the time to provide your thoughts on BelAire Bangkok. We regret you were disappointed on several physical aspects of the hotel during your recent stay. Please accept our apologies for the issues you highlighted.
We really do regret that your stay was far from perfect and as previously mentioned would have appreciated the opportunity to address your concerns while you were a guest at BelAire Bangkok.
We sincerely appreciate your feedback and look forward to welcoming you back on your next visit.
BelAire Bangkok Team