1. No elevator to the rooms even it was handicap friendly on Agoda. - Not convenient when you come with baby stroller.
2. Breakfast was very bad. For that reason we ate breakfast other places during our stay.
3. Several times the maid, just smacked up our door if she needed to go to the room with something. No waiting time after knocking.
4. We arrived one day late back to the hotel, and the hotel reception couldn´t even change money to pay the taxi driver. They send me down the road to a place that could break a 1000 THB.
5. Roof repair opporsite site of our room. After work the workers took a swim (shower) in our shared pool.
It was outside of the peak season, so it seems the focus on customers had really left with the crowd.
Mainly Chinese guests when we were there.
Good thing to say is the room sizes are good and pool just outside the window.
Dear Valued guests
Thank you for you recommend feedback to our hotel. we are get information from you to development better service
we hope to you choosing to stay with us and we look forward to welcoming you to you again.
Diamond Cottage Resort & Spa
ダイアモンド コテージ リゾート & スパ
2018年4月 | 3泊滞在
WiFi is not good.
Thanks again for choosing to stay at Diamond cottage Resort & Spa . We look forward to welcoming you soon for a memorable stay at our hotel on Diamond cottage Resort & Spa We know you have a variety of hotels to choose from, and we strive to provide you a room that is clean & comfortable and with friendly attentive services.
ダイアモンド コテージ リゾート & スパ
2018年2月 | 4泊滞在
We had a great stay at Diamond Cottage. The staff were very friendly and
2018年1月 | 4泊滞在
Hotel with lots of steps and unexpected fees”
Stayed here four nights. When We arrived, there were some unexpected costs. We booked deluxe pool access room for two adults and two kids (5,9years). Hotel informed after booking and payment that there will be a fee for the kids using the extra bed and breakfast. The fee includes both kids. The amount was 1200thb per day, which is pretty much. We said Ok, We pay that on arrival. When We arrived, they said that fee will be per child. So 2400thb for one bed and kids breakfast per day! I felt I was fooled. I show the email but they still forced us To pay 590 thb extra for that other kids breakfast plus 1200thb per day.
Dont recommed this hotel To anyone after this. Very basic hotel and not that special that you should pay as much for this level service and room. You can get much more in other places. We had three other hotels during our trip, so there were places to compare.
2018年1月 | 2泊滞在
Nice stay but room little old ”
We had spa area room wich was quite old. Overall it was a nice stay - room clean - beach close - staff polite and helpful.
2017年12月 | 4泊滞在
Be careful with the booking: our reservation was for 2 adults and 1 child but unfortunately they didin't arrange the bed for our 5years old daughter unless we would have paid.
2017年12月 | 7泊滞在
Huge disappointment ”
We've been in Thailand beaches around 10 times. That was definitely the most disappointing hotel experience. You can definitely find better value hotels elsewhere. PRO: location . CONS: very unfriendly staff except the bell boys. The breakfast manager Chaalee was rude. Every day the housekeeping staff forgot something (tissues, towels, toilet paper, ..). The worst was zero towel one day then they assumed we stole them so refused to give us any . My friend also booked a room and there was no power and no slippers after check-in. The rooms are quite old, the water pressure very bad, cleaning very average.We love Thailand but that resort ruined our stay. It didn't have the usual Thai friendliness.
We went there in September and it is a very low session, very few visitors in phuket. We booked for a twin bedroon buy we were informed that the twin bedrooms were full and not available at that moment. After we complained to the management, we immediately got the twin bedroom. In fact, most of the bedrooms on our floor is vacant.
The wifi inside the bedroon are the most worse in my visits to Phuket. You have to log for many times amd if u idle it for a shortwhile, you have to log in again.
I would never visit this resort and would not recommend to any of my friends for sure.
2017年8月 | 8泊滞在
We stayed in the diamond suite which was great, 2 bedroom suite with pool access. Privacy was an issue at times. The staff were lovely. The biggest problem was breakfast catering to the Russian and Chinese market tastes.
2016年11月 | 6泊滞在
I have seen very high fees for rooms at this hotels after our stay, but we paid a very modest sum/night when we stayed here. They upgraded our room to one with our own pool entrance, great! Location is excellent, 10 minutes walk to Kata-beach. Very nice pool areas, good breakfast and very friendly staff. I would very much recommend Diamond cottage!
2017年5月 | 2泊滞在
This does not seem like a 4 star hotel. More like a decent budget 3 star one instead. Everything is rather old and needs replacement. Location is OK but still about 10 min walk from the beach.
2016年10月 | 2泊滞在
price good -> 10 point
location good -> 10 point
hygiene good -> 9 point
staff kindness -> 10 point
facility good -> 10 point
swimming pool & inter net & cleaning
i want to go again.