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so disappointed. good location, very bad customer service ”
the hotel has a good location and the price is somehow good too. but the customer service in the reception is bad. first ,when we arrived to the hotel. we came with our own car. there were no prkings for the customers + no vallet parking service. they said you should go to eurostars prking in the other street. we tried to reach the place but we couldn’t find it and we don’t know the city yet ! we asked the reception if anybody can come with us and show us the place but they refused and no one came with us ! we spent more than 45 minutes serching for a parking !!!! we found another parkings 10 minutes walking away from the hotel. in the second day, at night the wifi was not working both of us ( my father and I ) we tried to contact the reception to solve the Wifi connection problem and they didn’t do anything! they said we can’t do anything and the wifi is okay! the problem from your phones !!!! the problem is in 3 iphones and not in One wifi ! restarting the wifi is the key.
The room was not at all what i spected, it was really small.”
The location is really good though.
The lobby was lovely, as was the staff. The room and bathroom were small but ok for a short visit. Location was perfect for us getting to all the sites in Rome.
The staff were not very friendly and not vey informative as far as recommending places. Very unsatisfactory
The hotel is nice from the outside, the lobby is beautiful and Primavera, the girl who checked me in was great. Once you walk away from the front desk, bubble bursts. They have many elevators (old building) that are old, tiny and take for ever. The carpet in the hallways looks old and dirty. The room was small, and the bed was like a homeless shelter bed, mattress felt like thousands of people had used for years, the AC was freezing and the thermostat was unreaponsive. Only ONE old pillow on bed. The shower is TINY and the drain backed up so it floods. The pictures they show of rooms are not what I got.
Great location. Service is sensational”
Staff could not have been better. Organised an early check in when we really needed it and had not arranged beforehand. Arranged to hold our bags for a few days. Taxis - no problem. As with a lot or hotels in Europe, the rooms are very small. Only issue is we could have done without the mirror on the back of the toilet door. Distinct design flaw :) We would highly recommend the hotel for a short stay in Rome
Very convenient hotel”
Staff went out of their way to get early access to room. Breakfasts are very good value and large choice. Toon is small but this is Europe. Would definitely recommend this hotel
Knowledge of staff is terrible”
Staff should be trained”
nice n clean hotel. staff are very helpful..”
Eurostars International Palace Hotel review”
Hotel was located 300meters from republica station and about 800 meters from termini stn. Do not be conned into taking a taxi from termini. We were nearly conned for 20 euros. Its about 10-15 mins walk with your luggage. Walk towards republica stn and turn left. Walk about 300 meters and you'll reach the hotel. Hotel staff could converse in English and that was a good plus point. Alot of restaurants along the road. Walk at your own leisure and enjoy Rome.
Optimal stay - great location for reasonable money”
Very satisfied, only one minor thing I remember was a not a nice small in the room, preferrably to keep the window open
located a10 minute walk from termini station this hotel is very close to most of the key sites of rome. we went for a small stroll the evening we arrived and managed to see the colosseum, forum, trevi fountain and spanish steps within 30 mins! the air condition in the room was temperamental but otherwise it was a great stay.
Nice hotel, Good location”
the hotel is in good location, just 5-10 min walk from train station. i suggest repubblica station, it's closer than roma termini. the hotel is surrounded with restaurants, shops, pharmacy. it's very convenient. the room is new, renovated and clean..however, my room has no wifi access. i guess because of my room is in the corner and can't connect to wifi signal so we have to use internet at hotel business office.
3 of us stayed at this hotel for 3 days.But they provided us rooms, which are located in different floor. It was very complicated, because there are 5 or 6 different lifts to the guest rooms. Room is super small, not so clean, breakfirst buffet is not so delicious Location is good, near the main train station.
When arriving at this hotel, we were thrilled. It looks just beautiful on the outside. That is where it all ended. We had a triple room, and I can't even begin to tell you how horrible it was. To start, there was ZERO air. It was so hot in the room i was almost hard to breath. The room was so small it could not accomidate one person much less 3. When you opened the bathroom door (ifyou'd call it a bathroom) it would hit one of the beds. I could go on and on at how horrible this hotel is but I am just hoping you will take my word for it. I literally had to step outside of the shower to shave my legs, that is how small the shower was. The bathroom could bairly fit one person. The window opened into some dirty alley way inbetween a brick building. Most of the front desk were not friendly, especially the 2 women working there. We had 2 men that were very helpful and nice. I just wish I remember their names. Everytime I walked into our room, it literally upset me. We felt ripped off for the ammount they charged. ...also, no internet unless you were sitting in the hotel lobby. We are world travlers from Los Angeles,so we know what to expect as far as hotels in Europe. This hotel was horrible. I will say the location was excellent, however not worth the $ for what you get.