Quite disappointed, both regarding the hotel and the staff”
Firstly the breakfast, the staff there segregated the guests and would start shouting and taking plates off people if they crossed sections. Frankly, this was appalling and quite discomforting for us to witness. The rudeness with which the staff communicated to some of the guests was quite shocking.
Secondly, the buffet on some occasions consisted of reheated food so if you have a sensitive stomach you can imagine the misfortune.
The rooms themselves were okay but the beds are extremely hard so if you don’t like a stiff mattress please be aware. As for the towels, they were continuously replaced however they always seemed to have some aged stain from before. The bathtub is a nightmare, due to its mere construction, a simple shower ends up flooding the bathroom a bit.
Regarding the amenities, the lifts of the hotel had drink spills and dirt continuously and were not cleaned at all during our entire stay.
I would say the hotel isn’t awful but it isn’t worth the stars/money.
2017年12月 | 13泊滞在
Personnel had lots to do with ruining some positive aspects”
Hotel room that was booked , was not the one the reception wanted to check us into upon arrival. They excused themselves with a mistake regarding room description but were not willing to give us the same room . After a lot of fuss, they gave us two adjoing rooms thus making it possible for our family of four to all have their own beds ( as was anyways expected and paid for ) Great dinner on Christmas Eve, Breakfast though was not very tasty. For the size of the hotel and the many rooms the pool area is quite limited. Nice gym, overlooking the pool area and the kids area are good aspects, however , personnel at the spa were at least rude. We were offered two adult massages as christmas gift after a lottery , and did not even attend, as the spa rep was not willing to find us a convenient time. Not once, several days that is... We were met with rudeness therefore, chose the other numerous places everywhere in Patong that greeted us with smiles ...
2017年12月 | 5泊滞在
Firstly, when i booke droom i saw room features included rain shower so i thought i will book and confirm this room. Arrival at the hotel, check-in went smooth and was led to my room, went bonkers when i looked around room when i realized i had a bath with shower at the end !! Called front desk and viewed my disappointment and stated i needed to change room as i think you have put me in wrong room, the lad in charge on front desk said sorry but we upgrade you, i stated that if i wanted upgraded i would of asked for it.....They offered to move me to another room next day but i declined [not worth the hassle]. Beds are hard as concrete, breakfast in morning is a joke, to many Chinese group travellers and we all know what they are like at buffet slection breakfasts....just a massive free for all organized chaos... very rude people and they leave the breakfast area like a war zone. Don't use hotel laundry service ..rip off 1188 baht for 6 polo shirts, 3 shorts and 2 socks...30 Euros
2017年12月 | 3泊滞在
Clean, Comfortable and Spacious hotel”
Staff are generally very helpful, the only disappointed experience was we gave 100 bahts tips to the bell boy who delivered our ONE luggage to our room and he said there are two more staff outside .... Also, we booked 3 rooms in total and my friends arrived one day earlier than us and requested our room to be arranged nearby on the same floor, the receptionist said ok but finally cannot do so. If the shuttle bus schedule can be more frequent that would be more perfect!
2017年12月 | 3泊滞在
next to beach and walkable distance from few attractions. Room is clean and neet.
2017年12月 | 4泊滞在
Value for money”
- Proximity to night market. Lunch and dinner are readily available
- Rooms are clean and spacious
- Staff generally helpful
- 10 - 15 min walk to the beach
- various daily groups of tourists coming in and out of the hotel in buses
- swimming pools, gym, playground are quite small.
2017年12月 | 4泊滞在
Very good management”
Motivated and polite staff.
Very good management of the hotel.
High taxi prices in that area. No taxi service and no buses in that area in the morning and night hours.