I sent a message to fishermen’s resort in agoda but they didn’t seen it.
Overall the front desk staff is very good, kind and very friendly!
2018年4月 | 2泊滞在
I was stay here for 3D2N on early April 2018 and had a pleasant stay despite the room isn’t soundproof enough (I can hear the sound of a woman moaning from the room next to mine on the midnight and it was such an uncomfortable disturbance). The hotel is clean (which very important to me), the staffs are helpful and the facilities are adequate for those who plans to spend their day lazying on the hotel.
The location of the hotel itself isn’t facing the Patong beach directly (near enough to reach the beach by walk), but for me that was okay since I can have a peaceful night (far enough from the nightclub disturbance). Other value added are the hotel provides shuttle bus (leaving every 2 hours, the last bus is on 8pm) to JungCeylon and it is located next to Malin Plaza where you can spend your night hunting for the local delicacies and some souvenirs to bring home (although the price is a little bit higher than souvenirs sold in MBK & Chatuchak Weekend Market)
2018年1月 | 6泊滞在
Quite disappointed, both regarding the hotel and the staff”
Firstly the breakfast, the staff there segregated the guests and would start shouting and taking plates off people if they crossed sections. Frankly, this was appalling and quite discomforting for us to witness. The rudeness with which the staff communicated to some of the guests was quite shocking.
Secondly, the buffet on some occasions consisted of reheated food so if you have a sensitive stomach you can imagine the misfortune.
The rooms themselves were okay but the beds are extremely hard so if you don’t like a stiff mattress please be aware. As for the towels, they were continuously replaced however they always seemed to have some aged stain from before. The bathtub is a nightmare, due to its mere construction, a simple shower ends up flooding the bathroom a bit.
Regarding the amenities, the lifts of the hotel had drink spills and dirt continuously and were not cleaned at all during our entire stay.
I would say the hotel isn’t awful but it isn’t worth the stars/money.
2017年12月 | 13泊滞在
Personnel had lots to do with ruining some positive aspects”
Hotel room that was booked , was not the one the reception wanted to check us into upon arrival. They excused themselves with a mistake regarding room description but were not willing to give us the same room . After a lot of fuss, they gave us two adjoing rooms thus making it possible for our family of four to all have their own beds ( as was anyways expected and paid for ) Great dinner on Christmas Eve, Breakfast though was not very tasty. For the size of the hotel and the many rooms the pool area is quite limited. Nice gym, overlooking the pool area and the kids area are good aspects, however , personnel at the spa were at least rude. We were offered two adult massages as christmas gift after a lottery , and did not even attend, as the spa rep was not willing to find us a convenient time. Not once, several days that is... We were met with rudeness therefore, chose the other numerous places everywhere in Patong that greeted us with smiles ...
2017年12月 | 5泊滞在
Firstly, when i booke droom i saw room features included rain shower so i thought i will book and confirm this room. Arrival at the hotel, check-in went smooth and was led to my room, went bonkers when i looked around room when i realized i had a bath with shower at the end !! Called front desk and viewed my disappointment and stated i needed to change room as i think you have put me in wrong room, the lad in charge on front desk said sorry but we upgrade you, i stated that if i wanted upgraded i would of asked for it.....They offered to move me to another room next day but i declined [not worth the hassle]. Beds are hard as concrete, breakfast in morning is a joke, to many Chinese group travellers and we all know what they are like at buffet slection breakfasts....just a massive free for all organized chaos... very rude people and they leave the breakfast area like a war zone. Don't use hotel laundry service ..rip off 1188 baht for 6 polo shirts, 3 shorts and 2 socks...30 Euros
2017年12月 | 3泊滞在
Clean, Comfortable and Spacious hotel”
Staff are generally very helpful, the only disappointed experience was we gave 100 bahts tips to the bell boy who delivered our ONE luggage to our room and he said there are two more staff outside .... Also, we booked 3 rooms in total and my friends arrived one day earlier than us and requested our room to be arranged nearby on the same floor, the receptionist said ok but finally cannot do so. If the shuttle bus schedule can be more frequent that would be more perfect!
2017年12月 | 3泊滞在
next to beach and walkable distance from few attractions. Room is clean and neet.
2017年12月 | 4泊滞在
Value for money”
- Proximity to night market. Lunch and dinner are readily available
- Rooms are clean and spacious
- Staff generally helpful
- 10 - 15 min walk to the beach
- various daily groups of tourists coming in and out of the hotel in buses
- swimming pools, gym, playground are quite small.
2017年12月 | 4泊滞在
Very good management”
Motivated and polite staff.
Very good management of the hotel.
High taxi prices in that area. No taxi service and no buses in that area in the morning and night hours.
2017年10月 | 3泊滞在
Value for money”
With kids club
2017年8月 | 3泊滞在
Extremely Disappointing Stay”
We booked and paid for the Honeymoon Suite (with a private pool) but was given the Family Suite with no upfront notification until we were inside the room and realized there was no private pool. The hotel did not inform us on this or take any initiative to reach out to us for refunds on the price difference as the Honeymoon Suite which we paid for was more expensive than the Family Suite that was given to us until we called them upon reaching our room.
2.The hotel promised to transfer us to the Honeymoon Suite on the last night of our stay. The manager mentioned that she has already booked the Honeymoon Suite for us and hence we have packed and prepared for room transfer for the last night. To our disappointment, the hotel mentioned that the family staying in the Honeymoon Suite has decided to extend their stay and hence they would like to shift us to another hotel that is much further away.
The hotel offered to provide us with "compensation" such as free massage and dinner for the discomfort we have experienced but later went back on their words by saying that the cost of the massage and dinner is the price difference of the Honeymoon Suite and Family Suite and hence will not refund us with the price difference. This is not compensation to us and through much communication, they eventually provided us with compensation on top of our refund. This is ridiculous customer service to us.
The poor communication by the hotel has brought lots of discomfort to us during our stay as we were looking forward to enjoying our time at the hotel with a private pool. Furthermore, the hotel has not been keeping their promises to us for what we have paid and the hotel does not appear to be credible to us.
2017年8月 | 3泊滞在
Disappointed with service”
1. Breakfast is too crowded and busy and even the staff is acting too rude during breakfast timing and the excuse was there is too much guest!!!!!!!!
2. The child bed provided is too small for 4 yrs old children and when I asked for a bigger bed they respond that I have to pay 40$ extra per night.
3. We checked in at 5:00pm and the room was not prepared well:
A. No tooth brush
B. No child bed
C. No bathrobe
D. No amenities
2016年12月 | 3泊滞在
the staff is awesome ! they are friendly ,thoughtful , helpful and nice
breakfast have variety of choices
swimming pool is great
the room is spacious and away from the crowd
I spent 3 nights here will absolutely recommend this hotel to others!!
2017年3月 | 3泊滞在
2017年3月 | 5泊滞在
Cheap accomodation in the less-seedy side of Phuket”
could be better, but was very happy with the cost associated.
2017年5月 | 2泊滞在
The staff needs to learn at least basic conversational english”
Location is okay i guess, you'll need to pay 200bht each way for tuktuk to get to patong beach. What's nice is it's just walking distance to MALIN market where you can shop local goods and eat Thai street food. The staff gets easily intimidated if you speak english. They can hardly understand english. Phuket is a tourist destination so they should know how to speak english. Buffet breakfast just okay nothing special.