YUJI | 2019年7月28日
|最寄りの空港||シンガポール・チャンギ国際空港 (SIN) - シンガポール|
カランに位置するフレグランス ホテル インペリアルは、旅行者に大変人気があります。 この宿泊施設は、星の数3と評価されています。市内の人気穴場スポットまで2.0 kmと、極めて便利なロケーションです。 スキューバ コーナー, シンガポール イミグレーション登録局（ICA ビル）, Jalan Besar Stadiumなどの周辺観光スポットやアトラクションへのアクセスも充実しています。
豪華な施設とフレグランス ホテル インペリアルのきめ細やかなサービスで、思い出に残るご滞在をお届けいたします。 全室Wi-Fi無料, 清掃（毎日）, 24時間対応フロントデスク, Wi-Fi（共有エリア内）, 駐車場などの設備・サービスを備えております。
全74室ある当施設では、ルームタイプにより薄型TV, タオル, 無料ワイヤレス インターネット, 禁煙ルーム, エアコンなどを備えており、一歩を足を踏み入れれば’日々の喧騒を忘れさせてくれるようなくつろぎの空間となっています。 館内の屋外プールはリラックスしたり一日の疲れを癒すのに最適な場です。 ゆっくりとリラックスした時間を過ごせるフレグランス ホテル インペリアルは、シンガポールを訪れる旅行者にはとっておきの滞在先です。
ibis budget Singapore Imperial (SG Clean Certified)
Great location with easy walk to a selection of food outlets. Rooms are small and bathroom was extremely dirty with pubic hair on the floor!! Felt more like a dirty backpackers. Wifi didn’t work in the room and could only receive a signal in the lobby.
Dear Emily, Thank you for your review and appreciating our hotel's great location and proxmity to a wide range of dining options. As a city-state island with one of the most densely populated countries in the world, land is scarce here and hence, many accommodation properties do not offer a very large room size. Please accept my apologies for the inconvenience experienced during your stay with us. I have submitted your feedback to the Housekeeping and IT Departments for their follow-up. Thank you for letting us know how to serve you better. Best Regards, Thaddaeus Guest Experience Executive
Highly recommended. ”
The experience was great. Staffs were very accommodating. Location is very accessible. They have a pool area where you can relax after a very tiring day. We once had a problem with our door lock. We were unable to enter the room. But we were given options to either move to a different room or stay in our room and they are going to open it for us instead if we decide to go out again that night. We chose the latter because it'd be fixed the following morning. Aside from that everything is perfect. They change towels, clean the room and replenish the tea, coffee, bottled water and sugar every day. If I'm gonna go back I'll surely choose it again.
Dear Mary, Thank you for your strong recommendation for Fragrance Hotel - Imperial! It has been our utmost pleasure to have offered you a delightful Fragrance experience, and to have surpassed your expectations in every regard during your stay with us. We have thoroughly cherished our opportunity to serve you well, and we will be anticipating your next stay with us in the near future. See you soon! Best Regards, Thaddaeus Guest Experience Executive
Location is all it has going for it”
Pros location. Cons unclean rooms, bugs throughout, Wi-Fi patchy, staff who would rather play on their phones, no ramp to get bags up, pool a let down.
Dear Lindsey, Thank you for your review, and appreciating our hotel's location. There is a ramp at the side of the hotel, near the cafe. I'm sorry to hear that you did not enjoy your stay with us and I have submitted your feedback to the relevant departments for their review. Best Regards, Thaddaeus Guest Experience Executive
A standard place with proper cleanliness and friendliness. Our rooms were quite small and, though having booked two rooms with windows, they couldn't be opened due to fire safety. Bathroom wasn't properly designed so the water leaked out all over the floor during showering. But: the place was clean, close to an MRT, shops, food courts, etc., and the staffs were nice. Will stay again.
Dear Lam, Thank you for taking time to write a review of your hotel stay. I am glad to hear that our hotel's accessible location and the great service provided by our staff have met your expectations. For the safety and security of our hotel guests, the windows in the rooms cannot be opened. This is the practice of most hotels in SIngapore. We look forward to welcoming you back to our hotel in the future. Best regards, Ariel Guest Experience Executive
Value for money and near MRT ”
Pros - 1. Value for money. 2. Walking distance to MRT Lavender. There is also a food court, McD, ToastBox and some stalls selling food next to the MRT which are very convenient. 3. Allow to store luggage free of charge before the check in time. Cons - Room a bit small but is sufficient.
Dear Lui, Thank you for finding great value during your stay with us at Fragrance Hotel - Imperial. I would also like to recommend Pizza Cut, which serves freshly baked and yummy pizza, located right at the entrance of our hotel. It has been our pleasure to have served you well. Please come back to stay with us again soon! Best Regards, Thaddaeus Guest Experience Executive
Staff are friendly, they are cleaning the room everyday. Lavander MRT station is just 200m away, supermarket, restaurants, bus station is just street away from the hotel. I should give them a perfect score but there is one thing that I asked and they did not respond to my request, that is when I reported that our sink in the toilet is blocked (not totally) but the water is not going down easily, they took my room number but unfortunately they did not fix it. But overall our stay is great and I will come come back again in this hotel.🥰🥰🥰
Dear Primrose, We appreciate your time for sharing your stay experience. Thank you for appreciating our friendly staff, clean rooms and accessible location. We would like to apologise for the inconveniences caused and that this will be shared with the team for improvements. Regards, Jack Chee Senior Customer Relations Manager
Cheating $$ from unsuspecting customers ”
We are asked to pay fine for smoking in the room although we had requested smoking room in the booking. Staff did not inform us that we cannot smoke in the room. There were no sign in the room not to smoke. Hotel just locked us out of the room and forced us to pay $80 fine to unlock the door. Very poor communication. Different reception staff asked us again to pay fine when checking out. What kind of hospitality is this.
Dear Paing, I'm sorry to hear about your experience. As Singapore is gearing to become a healthier nation, more and more organizations have embraced the smoke-free zone practice, and most Hotels offer only smoke-free rooms now. Being charged a cleaning fee if you are found smoking in a non-smoking hotel room is very common nowadays. Fees could range from SGD50 to SGD250, or higher. More so if we find cigarette butts littering the now ash covered floor of our hotel room, as in your case. Our Room Attendant have to spend a lot more time tidying up the mess. Thank you for your feedback though. I have submitted your feedback to the manager for review. Best Regards, Thaddaeus Guest Experience Executive
Bad service from staff at counter”
1 fat indian girl staff, No basic manners, no greeting or even a smile on the face when serving, after the necessary procedure at the counter, put the room card on the counter top without saying anything. Later on, got into the room and saw 2 single size bed but already requested for 1 large bed upon booking, went back to the counter and check, no apology from the staff for not informing earlier and make arrangements instead but telling me that all is according to what ive book and the hotel got no spare large bed for me. Not apologetic at all even to say sorry after wasting my time to call Agoda on this matter which she could had informed earlier and make arrangement with me on the spot rather then wasting my time and making me frustrated. Even the next day when returning my room card, the other counter staff were just talking with one another, its suspicious how come this hotel would have good reviews with ill manned staffs.
Dear Danoven, Thank you for your review. I'm sorry to hear that you did not enjoy your stay with us. I have submitted your feedback to the manager for their review. This conduct is highly unusual and not reflective of our high standards of hospitality services. Our Front Desk Executives go through a comprehensive training to provide great hopsitality services for our guests. I apologise that we had been unable to fulfill your request for a double bed in your room. As our hotel runs on near full capacity regularly, it was highly likely that all available rooms with double beds had already been assigned out during the time of your check-in. Best Regards, Thaddaeus Guest Experience Executive
Good location...Nice staff”
Only 3-4 minutes walk from MRT Lavender through V-Hotel. The room is rather small but still suit for a couple. Air-con has a little smell when start and bathroom is not devided wet and dry area. All staffs are very nice. Will stay again when visit Singapore next time.
great budget hotel”
great budget hotel is very friendly, helpful and clean. The only downside is the hard bed. Its hard by western standards but aside from that, its great. they have now put usb and international power sockets in the rooms
Great location. ”
Very good location, few minutes walk to mrt station,bus stop. There are supermarket and food center nearby. I get a room with window, nice view. But. I can hear noise from another room. They keep trying to open and close the door so hard that disturb my sleep. And I cannot check in earlier need to wait the room till 3pm.
Dear Atitaya, Thank you for choosing to stay with us at Fragrance Hotel - Imperial. We are pleased to hear that you have enjoyed our hotel's convenience, and proximity to various facilities. I'm sorry that we were unable to offer you complimentary early check-in services, as our hotel frequently runs at full capacity. During the downtime between 12nn to 3pm, our Housekeeping Team is working to prepare our guest rooms for the arrivals for the day. Usually, my colleagues at the front desk are more than happy to check you in earlier, if the rooms are available. Please do not hesitate to contact our Front Desk Executives to assist you in restoring a sufficiently quiet environment for you to rest. We look forward to serving you again. Best Regards, Thaddaeus Guest Experience Executive
Hotels in Singapore are pricey so the value for the money was just right. It was just really disappointing that our room was not cleaned after our 1st night. We returned to the hotel at around 9pm to find out that the room wasn’t cleaned, towels not replaced, beds not made but the ‘please make my room’ sign which I left before leaving in the morning was placed back inside the room. Front desk told me there was no housekeeping at that hour so they had to ask someone to come over from a different hotel. The room was cleaned in the subsequent nights but it was not that clean. The cups were not washed, the beddings were barely folded, and the floor was not swept. Asides from this, the hotel was fine. Location is good too as it’s accessible by MRT and bus.
Dear Kyuyeon, I am dismayed to hear of your disappointment in the room housekeeping service. This is not reflective of the usual hotel standards and I apologise for this shortcoming. I appreciate your valuable feedback which gives the Hotel Team the opportunity to further improve our housekeeping standards. We hope that this experience does not keep you from staying with us again and we look forward to welcoming you back in the near future. Regards, Jack Chee Senior Customer Relations Manager
Very near MRT”
We had a pleasant stay. The location is very near to MRT and restaurants. Quite neighborhood. Swimming pool is nice. Smooth check in and check out. They also allow us to check in early. Staff is friendly. Will definitely stay here again.
Dear Mary, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted to hear that the service of our team was one of the highlights of your stay with us, and that our hotel and its accessible location had met your needs as a traveller. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive
Pros: Great location, comfortable beds, nice staffs, with free vouchers at their cafe Cons: no bidet, cafe opens at 3pm only didn't have the chance to use our free vouchers cause we only have 1 night stay But all in all great hotel.
Very good, we are satisfied”
Sometimes it is too noisy at night when guests in other room open and closed the door because the sound is very loud.
Dear Daniel, Thank you for taking time to write a review of your hotel stay. I am sorry to hear that you have been disturbed during your stay. Please do not hesitate to contact my colleagues at the front desk for assistance and restoring a pleasant environment for optimal rest. We hope you had a great time touring Singapore and look forward to welcoming you back soon. Best regards, Ariel Guest Experience Executive
It was a pleasant experience overall.”
Friendly staff, convenient location, had to wait for checkin til after 3pm, but clean rooms and great housekeeping.
Great hotel in good location”
Great bed, location, pool would stay again!
Dear Claire, Thank you for choosing Fragrance Hotel - Imperial as your preferred accommodation choice in Singapore. I appreciate you for awarding the hotel stay a perfect score. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide a clean and value-for-money accommodation for all. Regards, Jack Chee Senior Customer Relations Manager
Good service, nice staff and great location.
Dear Guest, Thank you for sharing your feedback with the Hotel Team. It is heartening to hear that your stay had been a wonderful one and our location and service met to your expectations. We look forward to welcoming you back for another splendid stay! Best regards, Ariel Guest Experience Executive
Great staff, great hotel. Thank you!
Dear Ian, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted to hear that the service of our team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive