部屋のインテリアも素敵だし、スタッフの対応もよい。 一泊２万円前後ですが、申し分ありませんね。 近隣にスタバなどもありますし退屈しないと思います。
さすがシャングリラホテルというだけのサービスです。 内装、対応どれを見ても中国ではトップクラスに成るのではないでしょうか？ ただし、中心地より少し歩くので天気が悪いと少し不便です。 あと、シャワー室より水漏れが少し残な所です。
１泊しました。 駅にも近く、ショッピングモール（カルフール等有り）もあり、便利な立地です。 シャングリラとしては、比較的安価に宿泊でき、価格は多少高くても満足できる物でした。ホテルのダイニングも良く、夕食のビュッフェを利用しましたが、値段の割には味も良く、利用して良かったです。 老街や観光地にはちょっと遠いですが、その分、治安面を気にすることなく、安心して過ごすことができました。
Comfy, friendly, spacious ”
Our first room had a stale cigarette smell (all rooms are now non-smoking) so they switched us and upgraded us to a suite. Rooms are comfy and spacious. Everyone was super-friendly. They even gave our kids teddy bears.
The spa area is very relaxing. Room is big and spacious. We have a good holiday rest during our stay, especially with the food restaurants and coffee houses nearby.
This is a beautiful property with impeccable service. The room was a great size, plenty of space for myself, husband and two young children. The pool was great as was the buffet dinner. If in Shenzhen again I would definitely stay here.
Just above the hk Shenzhen train station
Highly Recommended Hotel in ShenZhen”
Absolutely fantastic. The staff were very friendly and helpful, and the majority spoke reasonable english. The rooms were large, and the double beds, with plush goose down pillows & doonas were an absolute delight
Excellent Hotel, Great Staff”
Excellent and professional staff support. The Caravelle in VN could use this as a lesson! Bed was comfortable and food was well prepared. I had an issue with Internet and the staff were supportive and very willing to amend any issues. Professional staff makes all the difference as this hotel has well trained staff indeed.
Great Location and service”
good hotel with great location. the room is big enough and tidy. food are good. the service is very good too. i've forgotten my belongings after check out. i called back hotel after few days and they are so nice to keep it for me. next time definitely i will stay in this hotel again.
All the staff within the hotel are very helpful. The facilities in hotel are prefect. Fitness room is very big. The room is big and clear. Bathroom is prefect renovation. The location of hotel is easy to access MTR station. I must stay in this hotel again next time.
very good in value”
very friendly staff, the buffet is bad!!!too few selection. room is nice and spacious. very good location
Neat and comfortable! Very good location which is nearby the subway. The indoor pool is a bit crowdy in the afternoon but still acceptable.
Good view, but the service can improve.
clean and relax”
The Hotel is very clean and staff are very nice
Staff is rude and incompetant”
Excellent location and hardware, cleanliness acceptable (bathroom is not clean, bedroom is fine), staff on club floor is much more professional than the G/F staff We came across a female staff who was super rude who brought her bad emotion to work and made the guest suffer. We were so pissed off, really, this is so unfair.
Shangri-la has its unique smell and style that I always like. For this time to shenzhen I checked the location and everything and decided to stay with them again with my 15-year-old son in a twin room with 45sq.m. It was indeed a nice stay - nice staff, fast check-in and very cleaned room and bathroom. At the end they messed up the time I ordered the breakfast in-room and they gave me a 15% discount on it as an apology. Good service, nice stay, we will be back next time. ^^
This was my second stay at futian shangrila. Room was very well maintained clean and typical shangrila comfort. I like electrical socket outlets are well located and with UK type socket. King size matress bed is firm and pillows provided with hard and soft types. Bathroom has two type of showers: handheld and rain drop type. Amenities are from locitante (i am guessing). Bathtub is deep large equipped with tv. The only complain is toilet seat is very close to shower door and tissue holder. Need a more spacious space. The breakfast place 'zen cafe' is disappointing. Replenishment is slow, chef was quite rude, food selection was only so so considering it is a 5 star hotel. I would suggest shangrila improves on their breakfast. Main lobby is amazing. There is piano playing singer every night
I had a pleasant experience at this hotel. Choose an upgrade upon checkin with an access to Horizon Lounge and it was a good choice :)! Excellent health club facilities too. Not a big fan of Shangrila style/decoration for bedrooms but that's not a comment limited for this hotel and my personal view. Great stay overall.
Classic Shangri-la Service”
We had a very good stay at the Sangri-la Futian. The rooms are a bit small for a five-star hotel but nicely decorated. Staff is friendly and the hotel is clean. We booked a Horizon Club room, which grants access to the cocktail buffet served at the top floor "Horizon Lounge" at the end of the afternoon, which serves good food in a fantastic setting overlooking Shenzhen's central park. On the other hand, I would not recommend having your breakfast at the Horizon Club as the choices are a bit more restricted than downstairs at the main breakfast place. Overall an excellent experience.
room for improvement”
Anchovy in my vegetarian Malay curry! Chef story was "he was frying anchovies before cooking the curry".....so the wok was not even washed before cooking a new dish???? The safe did not work n they could not fix it at all
Absolutely fantastic. Plenty of staff at check in, absolutely impressive entrance, a few minutes walk to (smaller) local mall, a few extra minutes to Coco Park, a large mall, and close to a whole bunch of restaurants. The staff were very friendly and helpful, and the majority spoke reasonable english. The rooms were large, and the double beds, with plush goose down pillows & doonas were an absolute delight.
Stay was most pleasant. Spa opened a little late, breakfast good but somewhat over priced, room was outstanding, in room WiFi had periodic issues but worked ok most of the time. Always ask for a corporate rate such as Foxconn corporate rate or you will be overcharged for your room.
Decent but smoking hotel for certain”
Issue with Futian Shangri-La has to do with smoking - as every floor and room is in reality a smoking floor and room. Zero control exist as tied to smoking rules and regulations and Mgt at this hotel do not enforce regulations tied to non smoking. Another issue is the food quality - as food is cold with servers nor wearing gloves when handling food. Unsanitary condiction exist with chefs playing with hair and nose then touching food. Not good! Very overpriced hotel vs. better options that exist in immediate area.
Terrible club level food, service and support.”
Terrible club level service and support as for business use this is a terrible hotel. I paid for Club Level service and the business center charged me for five pieces of paper to print. Food in Club Level was garbage as it was cold, old and far to average for the money spent. Also, the room itself was dirty with poor cheap Chinese made soap. Again, for the $ I would not stay at this hotel.
Clean, professional, good service”
My stay was very pleasant. The hotel has a lot of conference rooms and meeting rooms to facilitate business meetings. The only downside is that the business center does not open until 9 am, which is a little bit late.
Great hotel, great food”
we had a short stay there, only 1 night, but were really impressed. the rooms are well appointed, the bed comfortable (we slept for 11 hours!!!!), and the service excellent. the buffet is highly recommended, the best i've tried in many different hotels.
Nice hotel and it was clean and safe. Good food on club level albeit the place would be much better if the staff on the club level did not bug the heck out of you for your entire stay. The staff on the club level are nerve racking - as they tend to be very unprofessional and laugh and play around far too much. Please train the local staff is my recommendation.
A great hotel”
Overall it was a great stay. Enjoyed the breakfast and first class service. One thing I find it difficult to come to terms of is their Shang Palace Chinese restaurant . Given it is a five star restaurant you would imagine linen table clothes with flowers on the table etc, yet it is more like a Starbucks set up minus the music. The food is fine as what you would expect from a five star hotel with the price to match, however there is no table clothes, linen towels, nor flowers and the music is absolutely tragic. Still it is a great hotel with beautiful looking and friendly staff. From someone who is used to Australain service standard it is refreshing to know that there is something called service and someone does give a dam about customer satisfaction.
i am usually booked into your hotel under sponsors' names but this time, it was in a rush and i had to book it under my own name. i am glad that you asked for a review because i have a few to mention. i accompany some vip's on their trips abroad and this visit is one of them. your hotel is thus appropriate for my purpose and even my vip's are satisfied with the arrangements and services overall. there would always be some glitches in our trips and hotel stays but your hotel staff always find solutions to them and to the best of my knowledge, there hasn't been any major incidents involving your hotel. please keep it up and i am sure that more good time will time.
Excellent club level as the service and support is very good. The food and service support are exqually impressive as the room was good. I like the pool as the area is clean and very supportive. My only issue is with the front desk as they need better check in and out service as it was far too slow throughout the process.
I had a great stay here - the staff are very friendly and make a real effort. I was upgraded to a suite which was enormous. The gym is huge and very well equiped. I would definiately stay here again whilst in Shenzhen
Very high standards and good location”
As you might expect from the Shangrila the service is at the highest standards. Rooms are roomy and comfortable with some nice touches like a walk in closet and a rain shower (i got the 45M room) The breakfast is one of the best in Shenzhen and although pricey (178Y per setting) i would try it at-least once since its very none Chinese and the variety is very good. Nothing bad to say about the Hotel, its a little expansive but its one of the best.
Awesome hotel with great rooms and attentive staff”
my wife and i needed a break and we really wanted a great hotel to stay at. the futian shangri-la exceeded our expectations. the rooms were big and spacious and the amenities were great. the staff were attentive, pleasant and went out of their way to give directions and explain everything to us in english.
I had a short, 1 night stay here, and i wish it was 1 week. The rooms are beautiful and the staff are extremely friendly and kind. The breakfast on the 37th floor was amazing, and i didn't want to leave! All in all, a great night spent!
floor manager upgraded us from premier room to executive suite. the buffet in the vip lounge is amazing and the service is excellent. we had a great time there and hope to come back stay for next time.
The room was huge and well designed”
the room i stayed had a big living room and a sleeping room, both of which were well furnished and decorated. (big tv, walk-in closet, work desk, etc etc.) there were some extra fruits, espresso machine, and variety of teas, which made my stay more enjoyable.
Great luxury Hotel in central location”
Stayed for 3 nights during business trip. Hotel was very clean with luxurious interior and well equiped very large gym/spa aree. Hotel in walking distance of mall and restaurants. Had a great stay and very attentive service. Would definitely return.
we stayed 4 nights in Sangrila, feeling no wrong choice because of its location downtown hotel, staff very friendly, 5 minutes from the hotel there is a City Centre mall, there are many options both western and chinese food, if we go to shenzhen again we will definitely stay at the hotel Sangrila.
Futian Shang - good business hotel”
- great suites - good service - horizon selection fine - horrible construction noise all night long (building next door). unfortunately, the hotel skimped on double-glass windows... - would come again but ask for special quiet room with double glass windows (some are done that way) - suite indeed very spacious and nice wooden floors
Great location. Spacious room, very quiet. Comfortable bed. Ideal for a short stay in Shenzhen.
very good value for money”
great location, excellent breakfast, very good facilities!
Location and service”
surrounded by shopping, restuarants and many things. good service hotel very good location worth the price paid
My always choice
Conveniently situated near the Exhibition Centre, some really good restaurants / bars nearby. Nice gym too. Rooms felt a little old.
my always choice”
I am very used to stay here, will always stay here unless no choices
All you need for a good hotel ... With a great bed for a good rest”
Friendly staff .... good service ..... great location
my only choice at shenzhen”
my only choice at shenzhen
Fair price with clean
good location & great staff”
location is very good - very near to MTR stations and shopping malls. room's nice, hotel staff especially the concierge staff are very friendly and well trained
Very good restaurant. Convenient location
Excellent Location, Good Amneties”
Wonderful experience to stay at the Shangrila, F&B was good.
High class hotel with warmth”
Expensive (not sure it is worth the price but if money is no object then totally suitable. Close to Shopping Park metro and Coco Park.. Restaurants are average..
Best hotel in SHENZEN”
Best Hotel in Shenzhen”
this is best hotel in shenzhen from the service, location and food. the buffer is absolutely best in shenzhen and the room and location is just heart of the shenzhen. best for biz traveler.
Wonderful hotel, area still in development.”
My stay was ok, however the room was not properly cleaned. Otherwise the service was good.
Great Hotel to be in, good room”
Great Hotel to be in, staff are friendly and helpful, good breakfast, good location in well known place, close to shopping, all taxi drivers knows where it's located.
Disappointed with Shangrila. Not again.”
My friend and I arrived before 2pm and did an early check-in. The staff at front desk looked super impatient and annoyed when we got there. We requested for two beds and a non-smoking room. However, the staff told us only kind bed was available in a very bad attitude. Nonetheless we went up to the room and found out the room smelled very badly of cigarettes and the toilet flush was broken. We called and requested for room change but the staff arranged 'de-smoke' treatment and asked a technician to fix the flush. It took us around one hour waiting there and we decided to ask for room change again since the room still smelled very badly. We had to ask for room change for two times since the first changed room smelled even worse. The staff who helped us with the room change apologised and promised welcome fruits for us (which didn't come at the end). The room was much smaller and older than it looks on photos. Shangrila? Definitely not again.
Centrally Located in Shenzhen”
Pros of this hotel would be the quiet surroundings in the night. Cons for those who likes night life activity, it's located about 20 mins walk to the street pubs. Just grab a taxi to anywhere from the hotel. You won't go wrong. Taxi drivers are not English speaking though. Get the address ready in your phone. As for the room, go for the Horizon club room is worth the money. It's at the higher floors means better views and better room facilities.
Nice hotel with good service”
The hote has nice good size rooms. Very nice view. Quiet area which we like very much. Good for business. Shops nearby. Nice variety of restaurants and not too expensive. Overall impression is good.
futian shangrila ”
Price is rather steep but overall a good stay experience. The location is conveniently accessible to a shopping mall, restaurants, pubs, clubs. Just only a 15 cab ride to nearby town of luo hu. For those whom are looking to stay in a business hotel with 'life after work'; this should be the hotel of choice.
Great location, but don't expect Hong Kong service”
this is the new shangri-la, not the old one in luohu. its well done and overall a nice property. no complaints. that said, if you're used to hong kong's shangrila, then this place won't live up to your expectations. its not the same level of service and quality. but china still have a long way to go, and with that in mind, this is not a bad place...
Lovely hotel and service with a smile”
the hotel is very nearby hongkong and shenzhen custom, which is very convenient for business traveller to travel between hong kong and shen zhen. nice hotel, and friendly staffs. the only thing i dont like about their service is, their staff will come in straigt to the room to set up the night bed regardless the "do not disturb" sign is on. it happend twice.
Hotel with good service but....”
room size is good but wear and tear very obvious. the tv was on the side wall of the bed, though it can be pulled out, still has to turn one's head to watch and tiring. cannot understand why the bed was not placed directly to the tv as i can see there is enough room to do so.
A good and clean hotel”
I think the price is a bit on the high side; its good location is attracitve point; go to the shopping centre for dinning is shopping is very easy; room quality is fine; service is normal; same as other hotel in the group