Was in 506 moved to 504.. both rooms AC not working.. had to move to 413 at 11pm then finally it worked..... no QC for room ac prior to check in
Dear guest, thank you for staying in our hotel and making comments, We are apologize for your unpleasant experience! We will Enhancement of the maintenance and repair of facilities, Strive to enhance customer satisfaction. Thank you again for your message, We hope you can continue to pay attention to us, We are looking forward to your visit again.
グァンアンメン グランド メトロパーク ホテル ベイジン
2018年2月 | 3泊滞在
The staff are very nice, so is the service, highly recommended
Dear guest, Thank you very much for you choosing to stay at our hotel and sharing experience.We are very proud of your pleasant stay experience. We are looking forward to your vist again and have a wonderful time with us! Wish you all the best!
グァンアンメン グランド メトロパーク ホテル ベイジン
2017年10月 | 4泊滞在
Not so Granduer ”
Upon arrival at hotel reception after long flight greeted by non smiling receptionist ( Chinese from other provinces) who don’t speak English gave impolite gestures let alone serve a quenching welcoming drink to guests ; instead a stern security guard acted like hero in action with metal detecting baton checking your luggage. Concierge should have been proactive not wait for guests to approach for help in baggages bring to lift & guest’s room. Hotel lobby area big bt serve no purpose for no seating area for weary guests who just came in. Hotel room & toilet are clean. Electric kettle available with free beverage provided but toiletries eg bath cream , shampoo & lotion content is harden semi solid impossible to squeeze out let alone use it...Luckily brought ours. TV channels plentiful bt has 1 Eng news informative channel. Power point for devices’ plug adequately 5-6 allocated in the room. Thru Agoda request given wks ago, upon arrival an extra bed ( paid for) room not ready.
2017年6月 | 2泊滞在
I did not get my points ”
I am supposed to get miles, but not did not get it
2016年9月 | 2泊滞在
Good, but bed is too hard for this American”
Good value for money, nice location near the Beijing West train station. Room was clean and had the amenities I needed, included a couple bottles of water. The main negative was that the beds were too hard for my taste, and I like more supportive beds--at least from an American perspective.
2016年8月 | 3泊滞在
A clean, spacious, valued hotel with good location”
I stayed at this hotel form Aug 19 to Aug 22. The front desk staff was very helpful. She quickly arranged me to check in and put me on the fifth floor at quite side. The house-keeping staff were very nice and did great job. On my check-out day, the front desk staff kindly allowed me for late checkout because I cannot come back to hotel until 1:30 pm. Overall, it was nice stay with good experience. I certainly will be back again.
2016年5月 | 1泊滞在
Clean and delivered up to expectation”
The hotel is clean and spacious, reasonable room rate and good customer service. The only downside is the hotel breakfast, it looks grand but the foods are not impressive at all. Other than that, all is excellent!
2016年5月 | 6泊滞在
Not so good location, also a distance from subway station.”
No restaurants in the surrounding area after 10pm, so supper is difficult to come by except western fast foods.
2016年3月 | 1泊滞在
good but small rooms”
i had good stay，hotel with big and beautiful lobby. rooms are small. facilities are enough.
2015年6月 | 3泊滞在
Very good hotel”
Location, food, standard service
Overall very good.
2014年2月 | 1泊滞在
Roomy, comfortable hotel”
Service and assistance from staff
We actually booked into the wrong hotel, so were only there for one night. The hotel staff were very helpful in assisting us to change to the correct hotel and Agoda was very efficient in providing me with the refund, which I really appreciated.
2013年9月 | 3泊滞在
Poor customer service ”
Clean room, taxi available at all times outside hotel, large bed
Not pleasant. Room service took 1.5hrs to arrive, and I had to call and check if its ready.
Inattentive staffs at The Food Court within the hotel. Food in the hotel not up to 4star standard.
2013年6月 | 6泊滞在
comfortable and friendly”
friendly staff, comfortable room, clean
I and my wife enjoyed to stay in hotel
2013年5月 | 2泊滞在
Very good hotel, not that good location”
The quality of the rooms in terms of cleanliness and size, the recreation center and the restaurants
2013年4月 | 10泊滞在
A good 4-star hotel”
Size of the rooms, gym and swimming pool and the restaurants
2013年4月 | 3泊滞在
Value for Money - Good a good deal off Agoda.
Strongly recommend for Muslim guest as its located near Nue Street - which has a Muslim supermarket and halal restaurants. Rooms were big, room service was good. Only setback - Metro is not within walking distance.
2012年12月 | 4泊滞在
Clean, reasonable-sized rooms
we booked two rooms – we were traveling as a family of four adults – for our stay in this hotel. overall, i can safely say it offers good value for money. the location, however, is not very ideal, especially if your primary focus in visiting beijing is for shopping. that said, it wasn't too much of a bother. there's a nearby supermarket maybe 10-15 minutes away – you will have to spend some time walking around the area to find it though. the nearest bus stop is about 5-10 minutes, but the train station is at least a good 30 minute walk from the hotel.
the hotel staff, while helpful, are not very fluent with english. so that might be something to keep in mind if you don't speak mandarin at all.
2012年12月 | 2泊滞在
great room but bathroom has some problem”
Overall it is a good hotel. It has a good location. The room is great, but we found the toilet and the handler of the shower pool had some problem. It is close to tiananmen square, southern train station of beijing as well as western train station. The breakfast is great but not included, unfortunately. The restaurant is great for the dinner,
2012年12月 | 1泊滞在
It's a great location, great room. very close to the western and southern train station of Beijing as well as Tiananmen square. Unfortunately, the breakfast is not included, although it's great. There are a good number options for diner.