The staff were not welcoming, just get a hello every so often
Didn't have our booking once we arrived
Didn't clean room in 4 days not even move rubbish from outside bungalow
Too far from everything must get rude taxis everywhere
2016年9月 | 5泊滞在
2016年8月 | 7泊滞在
I look the different messages posted, some people are not happy. What are you looking for guys? For the price, it is a good place. We came on Phangan 7 times so you can trust us. The place is very nice, the food is good (quantity and quality). The view is amazing. The resort is very quiet. Bungalows are ok, and yes, they don't clean the room every day but it's not a 5 stars hotel. The pool is ok and usable whenever you want. You can catch the wifi in the restaurant but even in the bungalows (depending on which ones). And you will enjoy Sua, the funny dog.
2016年7月 | 7泊滞在
7 days an no one came to clean the rooms. When I asked the answer was: "We are not a five star Hotel". Any idea how a towel might look after a week?
We agreed that the Boss should drive us to Thongsala for the night market. When we apperead to the agreed time he was not there and told via phone that he was alredy without us in Thongsala. While I complained about it he hang of the phone.
I booked a tour which we had to cancell due to illness on a short notice. The Boss tryed to cheat me with my Money. No words for this.
Staff does not speak english what makes it difficult.
Pool water is in bad condition. Pool area is dirty, sunlounger were old and totally destroyed, store room on the pool for cleaning equpement had no door and inside it look totally dirty and was full of rubbish.
At any order things were forgotten or did came double because of the non english speaking staff.
An employee hang around a Kind of bar all day Long where the Music is placed. Behind the bar everything was totally rotten and dirty.
The Resort is on the way to get demolished. Nobody takes care of maintenance.
When customer chgeck out the Bungalow e´ven if they wer next to used ones stay with all rubbish on the balkony for days as Long as new customers come in new.
Food can be ok on one day and if you order the same next day it can be horrible.
Our Feeling was that the Management has not understand that they have deliver a certain Standard. It is not for interest for them. We cannot recomment the Resort although it has a potential with the site and the General architecture. Sad t osee this. Not to recoomend.
2015年12月 | 6泊滞在
Not a good hotel and here's why”
Nice pool, good location
I've been traveling through SE Asia and using Agoda for the last 5 years and I always give honest reviews. So here it goes: First thing we were told by owner at check-in was that he acquired the hotel 2 monts ago and that he didn't have our reservation. He was FULL, he told us, for new years eve. It was our problem. No bungalow for us. Had to call Agoda service center (which was very professionnal), they call them. And suddenly, a bungalow appeared for us. A small bungalow (no place for 2 luggages). There were holes in the sticky sheets and they had what seemed like blood stains. The mattress was the without a doubt the worst I've ever sleep on. The springs were crushing our spines. The room was not done once during our 6 days stay. Staff smoked weed all day in the dining area (which I don't have any problem with) but they seemed more occupied rolling there joints than giving service. Service was slow. Food was ok when they had what we wanted (first time in Thailand I couldn't order a Pad Thai or a Burger). The hotel is well situated, 5 min from the Haad Yao beach. Pool is very nice. You can get waaayyy better for your money.
2015年12月 | 3泊滞在
View was the only good thing ”
The only good thing was the view and how quiet and peaceful it was.
The customer service is non-existent. I stayed at the place for 3 nights, and did not have our room made up once. The staff are hard to come about. The room was lacking a duvet, and the nights were quite cold, there was no shower curtain and the room was not cleaned properly. Staff were unprofessional when you could actually reach them, although very friendly. I would not stay in that accommodation again, nor would I recommend it.
2013年3月 | 3泊滞在
Amazing room, amazing view ”
Clean room, balcony with hammock, ocean view!
Amazing stay at this hotel, very clean, brilliant views. An amazing place to stay for the full moon as it is about 20 minutes away from haad rin.
2013年3月 | 7泊滞在
Not wheelchair accessible, amazing view”
view, quiet location, nice staff
The resort staff was divided (some were incredibly nice, young friendly guys). It is family run, the younger staff were great the older managers weren't too accommodating. The location was VERY far away from Full moon beaches and clubs, and the minimum 5 or 7 night stay is a bit excessive as it isn't exactly a full moon party hotel. The restaurant is a bit overpriced. It doesn't have WIFI like the hotel advertises, the only place they have wifi is in the restaurant and it doesn't work very well there.
2013年4月 | 3泊滞在
Great bungalows, but a very steep walk up to them”
Staff, room, view
When we arrived they said there sunshine bungalows were all full so they upgraded us to a seaview room which was great but it was a very steep walk up to the room. They provided taxis to the full moon party.
2013年2月 | 2泊滞在
Great service, awesome views!
Staff we absolutely fantastic, beautifully clean room. Live music every night and free wifi