We stayed at a 2 bedroom sea facing suite. There was no dustbin in the second room, no face towels provided and the aircond didn't work.We requested from one of the staff for the dustbin & face towels before we went out in the morning but when we came back at 4 p.m., we didn't get any of them and our room was not even cleaned (even though we clearly put up the sign to clean it up). The aircond didn't work which resulted in our room floor being wet and slippery. They did not offer to move us until we insisted that we can't sleep with no aircond and slippery wet floor. They said the aircond will be fixed but of course it didn't get fix. Finally we got another 2 bedroom to sleep in. We are very disappointed with Hilton!
2017年12月 | 2泊滞在
Awesome Hotel and Staff”
Greeted by song and friendly staff at the reception desk. I already had family staying at the hotel so to keep us as close to each other as possible; we were upgraded to a deluxe two bedroom suite at no extra cost. And what a beautiful suite it was!! Thank you hilton.