プラハでのショッピング, 観光, 文化体験に最適なエリアに位置するヒルトン プラグ ホテルは、ビジネスや観光のどちらにも人気の高い滞在先です。 ここからは市内へのアクセスも良く、滞在拠点にピッタリです。 観光名所を訪れたい方にはサイベックス ヘルス&スパ, 8gallery, ストヴァニス スタジアムなどの観光スポットがおすすめです。
快適なひとときをお過ごしいただくため、常にお客様に喜ばれるサービスと施設を提供しています。 お客様に快適なお時間をご提供するため、当施設では24時間対応ルームサービス, カジノ, 24時間対応フロントデスク, バリアフリー設備, Wi-Fi（共有エリア内）などの設備・サービスを備えています。
全791室より、安らぎとゆとりのあるお部屋をお選びいただけます。 ホットタブ, フィットネスセンター, サウナ, 屋内プール, スパなどの施設にて、一日中おくつろぎいただけます。 充実した館内設備とサービス、アクセス良好なロケーションにあるヒルトン プラグ ホテルは、プラハの滞在におすすめです。
good facility but busy”
good for the money
Worst experience for me..”
There was a maintenance work going on in my next room with heavy drilling in my room wall and noises. Surprised, called up reception to be received by a completely impolite, pissed of lady who said she cannot do anything about it or change my room . When I asked why they did not inform me while checking in , her response was like what wud have changed if they had informed me!!!!Most rude response I have ever received from a 5 star category Hotel. Looks like a they selected a wrong person for the job. Very shocking to see this happen in Hilton!! Never again in Hilton.. when I came to the reception directly to check , the receptionist was polite enough to offer another room but by that time my impression about Hilton Prague has already been permanently damaged.
Hilton standard, everything's expensive”
I bought my stay at Hilton Prague at a good discount. The facility was great, everything in Hilton standard. However, everything was so expensive, especially compare to the prices outside of the hotel. The hotel was not many people occupied, and most of the guests I saw were old people, so the atmosphere is a little bit strange.
Hilton Standards ”
Front Desk was always polite and helpful. Room was quite spacious even with the extra bed deployed. Room Services was prompt and effective. Dining at the lounge was great, we will served with great food (big servings) and well attended to. Cloud 9 Sky Bar and lounge service was disappointing. We went to balcony side of the bar to get a feel of fresh air and we kept waiting for any waitress to come out and take our orders. But they simply just ignore us and keep entertaining those inside the bar. I do not know if it is because we are Singaporeans, or they just prefer Europeans etc. They do not even bother to look at when we reenter the bar.
Friendly staff at Reception”
Comfortable beds and fairly equipped with toiletries (chambermaid should have a checklist of the toiletries provided in the room when cleaning the room). A quiet surrounding located at riverside where there is easy access to visit places of interest. Helpful and friendly staff at reception. Reasonable hotel rates when booked through Agoda, our regular agent.
Nice design, big lobby and lounge”
Staying at Hilton Prague Hotel is very enjoyable. The hotel has very good location, very near the Old Town and city center. This hotel is very nicely designed with very spacious lobby and lounge. The room is quite big. This hotel has family room type which is suitable for family travel. The room has the separate toilet and shower room, very convenient for family stay. Breakfasts are great with variety of foods with quality.
Avoid, Unless You are on a Tour”
This Hilton is a massive tourist hotel. Check in took over 30 minutes with 10 receptionist working quite hard to get everyone accommodated. The line felt you were at a McDonalds that with tourist cutting in line trying to get to the front. The lobby resembled an airport lost luggage area with bags taking up 40% of the lobby. The breakfast restaurant is too small to accommodate the guests. After waiting in a line over 20 people deep, I decided to go for a walk and found a nice Czech morning restaurant 10 minutes towards Old Town. The Hotel room itself appeared not to be upgraded. I was on the 1st floor which would take between 5-7 minutes to have one of the four elevators to arrive. I could not use the stairs as they were fixed with alarms for fire use only. In the end, Hilton did not accept my Hilton Honors card because I booked through Agoda and not the Hilton website. I was then charged $10/day for the 'free' internet. The hotel staff were very nice and removed the charge. Avoid!
Needs updating a bit out of the way”
Needs updating a bit out of the way
Great hotel always like Hilton brand! :)
Beautiful hotel, disappointing check out experience”
This hotel is gorgeous, rooms, lobby, pool area are all perfect. It really feels 5 star. We just had one issue on our final morning. We had been advised there were building works going in the hotel, each day between 11 and 7 but that we shouldn't hear much as we were situated a good distance from the works. However, on the final morning, loud drilling commenced at 9.30am and we could hear it clearly. When we mentioned this at checkout, we were advised it didn't start until 10am and we couldn't have heard it. The way this was handled was disappointing and tainted an otherwise perfect stay. I would stay here again and am putting this down as a likely one off as all other staff we met during our stay provided a much better quality customer service.
New years eve celebration so why not stay in style? Big mistake! Lenghty checkin, 30 euro parking fee, towels so old they probably were bought in a second hand store, no bars open to sit get a drink, no wifi unless going through a long ass signup procedure and extra payment - with room rates at 300 euro you would expect wifi in 2017!! All in all the year ended with the worst hotel experience of 2017 - i stay at hotels 75 days a year.
Good Hilton-standard, as usual.”
Good first impression with its big and nicely decorated lobby. Staff was friendly and efficient during check-in; we already got our room ready at 10 am. Hotel facility is good too, considering a 5-star standard. Though breakfast can be considered pricey. You need to pay for wifi in your room, but free wifi is available in all public areas (e.g. lobby, restaurant). The hotel is within walking distance to a metro stop that is only 1 stop from Prague main train station. The metro stop can be accessible with a passage way through a building by the side entrance of the hotel.
I enjoyed my stay there and found it good value for money. The rooms are very nice, comfortable and clean. The staff excellent and the gym, sauna and pool are really good. For the price you cant go wrong really. There's shops and restaurants nearby which is great. Try and get the breakfast included, the buffet is really excellent but not cheap.
Hotel staff are arrogant and not helpful.”
I am disappointed at the poor service quality of this supposed 5 stars hotel in Prague. The hotel staff are arrogant and not helpful at all. I will never ever come back to this hotel not recommend it to anyone I know.
Fitness and swimming facilities excellent”
Staff were swift, helpful and tactful, making the stay very easy and pleasurable. Nothing negative to say about the experience. In the passageway through the buildings immediately opposite the lower floor hotel exit is an Albert supemarket, just a few minutes walk. A few minutes further on through the passage, at the Metro, a Brilla. The Metro system and trams are convenient and not expensive. In fact one can walk to many interesting locations which is good exercise.
good value for money but too far out ”
We stayed at the Hilton Prague because our tour grouped booked here. We stayed on an extra night but if I had known how far out of the old town it was, we would have changed hotels.The hotel itself is very nice, with large rooms, a nightclub upstairs and a swimming pool downstairs, but it is a 25min walk into the old town square. By the end of our 5 days we had got used to catching public transport, but the walk from the trolley car/train did not feel safe.
No issues, nice place, friendly staff, excellent executive lounge with food, snaks, drinks and business center free of charge for guests staying in executive rooms. Affordable airport transfer is available. Spa, swimming pool and fitness. Centrally located with access to many attractions. Highly recommend!
We enjoyed our stay @ Hilton Prague, upon arrival we thought we were to far out but soon realised we were close to transport systems & it was close enough to walk. We had access to the executive lounge, the girls in there were so friendly and helpful made our trip even more special. The weather & floods did spoil our holiday however we still got to see things.
Great location but dark and small rooms”
We thought the rooms were really small and very dark and it didn't feel like 5 star hotel. The location of the hotel is perfect. Hotel staff very nice and speaks different languages which is great. We loved breakfast althgough for a price of nearly 30 euro you would expect it! Overall, even though the Hotel was nice for the price that you pay I think I'd rather go to a 4 star hotel (lots of them in Prague) and got much more or the same...
Great service at Reception”
hilton prague hotel is conveniently located in a quiet area with a great view of the river. it is good to walk to the various places of interest like the old town square and charles bridge etc but if the weather does not permit this, then there are various modes of transport to reach these places and these are easily accessible from the hotel. as with all other hilton hotels, service is great!