completely below standards - from untrained staff to extremely overpriced food.
2017年4月 | 1泊滞在
Good hotel with horrible staff”
Very good property, Very large swimming pool but staff is very horrible.
It take 2 hours to check-in, First they said there is no booking we received from Agoda.com and all the rooms are full so we will not give you room.
After long discussion with Agoda customer care and Manager of hotel They provided me room. Front desk peoples even don't know proper English.
Thanks for taking out your valuable time to write a review and for praising our property & pool. We have noted your concern.Please accept my sincere apologies for the inconvenience caused to you during your stay. Your feedback has been shared with the entire team and corrective measures have been taken to avoid such instances in future. We hope you give us another chance to prove our hospitality to you, with improved service standards.